Verizon
Reviews and Complaints

Coverage in our area is terrible. I called Verizon multiple times regarding this issue to no avail. A neighbor suggested asking about a signal booster box, which they had received from Verizon at no charge. This had never been brought up as an option in my calls to Verizon. I was told I would receive a booster at no extra charge. I did indeed receive the booster but also additional $40 to my monthly bill. When I called Verizon regarding this change, they said it was because my plan had changed. I insisted I had not changed my plan in any way, and that I was told there would be no charge for the booster since Verizon was not providing sufficient service in my area. Several times the agent sent a link urging me to start a chat via a bot regarding the issue. I explained that no, I wanted to resolve the problem and at least be transferred to a department that could understand the situation. I was told someone would call me back. No one did. I received texts that my service would be suspended for non-payment. And here is the real kicker: when I called Verizon about the bill, I would be *charged $10 dollars* to speak with a person.

Warren E Neumann

143 Engle St A-1

Englewood, NJ 07631

[protected]

[protected] Cell

[protected]@aol.com

Verizon Corporate

1 Verizon Way

Basking Ridge NJ 07920

RE: COMPLAINT

August 10, 2022

Having retired and closing my business, Warren E. Neumann Detective Agency, with Verizon telephone [protected] for 49 years, I decided to switch the telephone number from a business line to a residential one, since it would be cheaper. This decision was made since the average monthly bill went from $ 85 to $ 152, an extraordinary increase in my opinion.

Calling Verizon, date unrecalled, I spoke with Verizon business rep Rod A Grolimond, to whom I explained what I wanted to accomplish. He gave me order # NJ [protected], whereby an installer would appear on 7/13/22.

Wed 7/13/22 – Verizon installer “Paul” arrived pursuant to order # NJ [protected], believing he was to install a digital phone and had one with him. When I explained I had not ordered a digital phone and did not want one, and merely wanted to switch [protected] from a business line to a residential, he called Verizon, speaking with “Karyn” explaining the problem and she cancelled the order. Clearly this was an inhouse miscommunication.

Wed 7/27/22 – I called the residential business office speaking with “Keith” in Pittsburg and after about an hour, believing that what I wanted easily done was explained, I was given an order number NJ [protected] with the understanding that the switch could be done the same day on Friday 8/5/22. Keith then had to put me on Hold and after a few lengthy minutes, a different man came on line and when I explained that “Keith” had me on HOLD, he made me explain everything I had arranged with “Keith”, who never came back online, then this man had to put me on HOLD.

While waiting on a lengthy HOLD, a female named “Ari” came on the line, and I again had to explain the seemingly simply operation, which I believed could be accomplished “inhouse”, without a technician to visit, I again had to explain in a lengthy call want I wanted to accomplish, and I suspect from her accent that she was “off shore”, which I suspect from her accent was Philippines, South Korea or India. She seemed to have a problem understanding what I wanted done and spent a lot of time putting me on HOLD. When asked her location, she said she was only allowed to say “off shore”. “Ari” told me she would have to turn my service off & reconnect it to residential on 8/5.

At this point, after several hours on the phone, amid the confusion, my notes become a little jumbled and I was given order # NJ [protected], then NJ [protected].

Fri 8/5/22 - 7am - Found that my line [protected] had no service, I suspect it was turned off during the night in prep for change from business to residential account, which I understood.

10am - Verizon installer “Boris” arrived pursuant to order # NJ [protected], with Fios router RTW7SB & was surprised that I already had one installed. He made changes to equipment but could not get service to [protected], but stated that it would be working in a few hours. He did get the internet on the same line working, but at a fraction of the previous speed!

Boris Found the number [protected] on my order #, thought it was my home line, and thought he was to switch 569-7800 to home line 567-5761, when we were merely switching [protected] from a business line to residential.

I told Boris I had no idea where 567-5761 came from or how long it had been on my account, and questioned if I had been paying for this line all along without being aware of it.

Installer Boris then took the more sleek appearing router M#G3100 I had, installing the boxy looking one, RTW7SB.

Received several calls on my cell phone thereafter from contacts advising that calls to [protected] received Busy signals, however no one was on this phone!

Sat 8/6 – 3:00 am, [protected] gets dial tone, can dial out. Cannot receive calls, getting a busy signal when calling [protected].

11:00 am – Receiving incoming & outgoing calls okay.

Sun 8/7/22 - No incoming calls on [protected], caller gets Busy signal, although a call was received at 8:56 am from Sunnyvale, Ca, [protected]; and call was received at 1:14 pm from Verizon cell phone [protected] was received. IMMEDIATELY AFTER BOTH CALLS, THERE WAS NO INCOMING SERVICE, ALTHOUGH THERE WAS OUTGOING SERVICE & INTERNET, ALTHOUGH ERRATIC & SLOW.

Thereafter, in analysis of my system, I decided to check router speed.

Download on RTW7SB was 312 mbps while the previous M#G3100 was 948.

Upload on RTW7SB was 136 while the previous M#G3100 was 921.

IT WAS APPARENT THAT VERIZON REMOVED A MORE MODERN ROUTER REPLACING IT WITH A SUBSTANDARD ONE!

Wed 8/10/22 – Receiving and sending calls on [protected] worked but calling the number from my cell phone [protected], I get a busy signal! Clearly something is wrong and I cannot get a live Verizon employee on the telephone, since all efforts are diverted to long waits on hold, chat line, or to an online account which I have been unable to set up for the previous reasons.

In closing, after 49 years of decent service to [protected], the service has deteriorated to a dismal state from the days of “Ma Bell”, which was always reliable to the extent that any problems were immediately addressed and a customer could reach an intelligent voice without being diverted to a computer and an “off shore” person of possible limited education with an inability to communicate properly with customers.

Clearly the problems are “inhouse” and in my opinion, all of the installers have been professional and performing as to their instructions.

If Verizon is interested in keeping me as a customer, I expect you to review what has been done to my line [protected] since 7/13/22, and immediately correct whatever problems may be found, so I don’t have to resort to one of your competitors, after 49 years of loyalty to “Ma Bell”.

As of now, it would appear that Verizon has a scheme in place to use every excuse to maximize what they can charge their customers because of the seeming monopoly they enjoy whereby they are able to charge with impunity what they want, and then deny service if you are even late paying a bill!

WARREN E NEUMANN

Cc: John K. Walsh, Esq.

CC: Federal Trade Commission

600 Pennsylvania Avenue, NW

Washington, DC 20580

Problem with Verizon a greedy shyster monopoly. FYOU Verizon! Anyway HELP, no one wants to solve this problem but only make excuse not even DOJ nor PA Atty General etc. Nothing done over one year so farr. My name is Mr. Jaan Krus Jr address Montgomery County POBox66 Pottstown PA 19464 USA. I demand restitution immediately no more excuses compromise exceptions. Payment NOT less than $675Billion cashiers check to my POBox listed above NO LATER than 08.08.2022. See their annual reports company worth more than this. I'm poor so no courts lawyers judges etc. Anyway. No more Goddamn delays as this problem going on over one year and no one wants to do anything! Today's date 08.08.2022. Over 1 yr ago approx June 2021 I had a cell phone PHONE number 1484541 — NO LONGER ACTIVE 9mos ago to present - from another company and it stopped charging so I went searching and unfortunate found Verizon Straight Talk TracPhone TracFone. They are shysters cheats liars intentionally. Had unlimited 50k min on old phone. I called overseas clerk all flunkies losers and they lied to me multiple times multiple clerk said unlimited would transfer one phone to next but it didn't. They only gave me 250-300min not 50k min unlimited. Then they also kept me on phone till all min used up. Also they aren't open past 10pm until 8am next day and no weekends. I found and call their corporate GA FL AL TX offices and they lied too. As of this date still no phone over year later and the corporations still lie cheat steal all they care about is money never people. PEOPLE NOT PROFITS! They are Republicants scum and fascists! FYOU Republicants and their voters supporters families friends. Therefore I demand no later than 08.08.2022 a cashier check in my POBox of not less than $675Billion dollars. See the CEO and company annual report worth more than this. And they dont pay taxes. Tax the rich tax the corporations tax all Republicans out of existence.

new poles were placed along our driveway at 40 Smith Hollow Rd, Nescopeck, PA. and between Verizon crews, tree trimmers, and PPL crews our driveway has been damaged. We have contacted PPL about this and they wanted to contact Verizon since Verizon installed the new poles. We would like someone to come look at the situation. We can be contacted at [protected]. You can ask for Diane Kurapatskie or Jason Shaffer. Thank you.

I have gone back and forth w/this company because my bills are always way more than they quote! I thought we had finally figured something out since for 2 mo my bill was in-line w/their quote. But once again last mo and this month they’ve taken nearly $300 out of my account without me knowing or allowing them to charge me that much! I was quoted $197 a month! I do not know how these people sleep at night! I am disabled living on a fixed income w/2 teens at home yet, and they’ve (verizon) left me w/$100 in my checking acct! It’s awful that I pay more money for my cell bill, w/the worst service ever, in a tiny rural town, than I pay for my total car payment and insurance together! I am supposed to have truly unlimited service, but that’s never the case! After an hour of our new month, it will say I am out of data on a message from verizon! This company is stealing $ that they know is not theirs, that’s $ they are actually stealing, since it is wayyyy above their monthly quote! I am wondering how I can sue them for these felonious acts?! Please help!

I am so sick of seeing your ads on my email page. I can't delete them so everytime I go on my page, your damn email is there! After trying to force yourself on the public, what makes you think that we would even want your damn service. You are sickening.

This was charged to my credit card ending in 7637 accidentally on June 30, 2022. I want to cancel this enrollment and get a full refund of $9.95. Thank you. Patricia McFall

On January 16th, 2022, I switched from Verizon to Comcast. I have been waiting for a credit due of $154.33 since then. I keep getting invoices stating total due is -$154.33. I have called them numerous times. On May 16th, I was told the check should arrive within one week. On June 14th I called again. I was told they had to open a claim (No. PH6924478).

All I want is my credit due me. Calling them monthly to beg for money due me is unacceptable. Waiting 5 months for this payment is way too long. I'm frustrated and need help in resolving this.

My number was to be suspended while out of the country. Called to turn on and was charged extra for reconnecting a number. Not a big deal right, I didn’t think so. I Used the number for a few days then suddenly it stopped working, was given a temporary while a repair ticket was addressed. When I called support today “The Lady” insisted I was a liar the number in question was never reconnected and placed the temporary number as my new number. Verizon guaranteed the number by charging the extra money for the service, they refused to reimburse the funds and lost a number I had for 10 years.

Sandra Washington-Bennett

P.O. Box 1456

Fairfax, SC 29827

June 14, 2022

Better Business Bureau Headquarters

3033 Wilson Blvd, Suite 600

Virginia, Arlington 22201

Dear Better Business Bureau;

I want to resolve this issue with Verizon and not have to pay for a phone nor services that I no longer have. I am sending this letter with a copy of a formal letter of complaint to Verizon, a copy of returned receipt for a Verizon Wi-Fi booster, Convergent debt collections with an outstanding balance, Verizon bill adjusting the collections amount, two FedEx receipts from mailing unwanted phones, all concerning Verizon who is threatening to damage my credit after numerous attempts to solve a problem with Verizon who has defrauded me since the beginning of the contract I had with them. They had given me a refund of $200 consigning to the fact that they were in the wrong. Furthermore, they promised to receive the phone back and delete the cost of the phone from my account. I had to travel back and forth to Walterboro, Bluffton and Charleston, SC to four different Verizon stores which has taken approximately over 10 hours, informed of appointments with each different store in an attempt to return the phone and to resolve the issues. Once arriving at the stores there was no appointment made by the company. I then had to use FedEx to send the phone back after numerous attempts to receive a working phone that would not burn my hand as I used it. I had canceled my contract with them in April. That was my last attempt to take the phone off my bill. I called to confirm that the cost of the phone had been removed but an associate stated that the company did not do as they promised. Verizon kept the phone and the problem was not resolved.

Several of their supervisors who works for the company has explained to me that this is a tactic that Verizon uses to discourage their consumers not to leave the company and to make them pay for services and phones the consumers do not owe by avoiding answering phone calls and keeping them on hold for several hours. Once a consumer reaches an associate they are sent from one department to another without any success in resolving the problem hoping the consumer gives up and is eventually sent to collections after months of the runaround.

I have been dealing with the Verizon problem since November 2021. You can look into my file with Verizon since I’ve been trying to resolve this matter. Verizon agreed to resolve this matter by taking the phone back and I have made a good faith payment of $150 and had sent the phone via FedEx.

I am reporting this to the Better Business Bureau for assistance. Verizon has received a formal letter from me as a complaint. I have spent 30 plus hours calling Verizon. I feel that I have no choice but to pay the money that they are asking for. I am disabled and had three surgeries and have been hospitalized with Transient Ischemic Attack (TIA) - ministroke and I cannot handle any more stress. I am on a fixed income. Any assistance that you can give me will be helpful.

You can contact me via email, [protected]@gmail.com and by phone [protected] if you have any questions. Thank you for your assistance.

Sincerely,

Sandra Washington-Bennett

Chose another carrier over Verizon because my phone service was cut off after the bill was paid. Verizon knew the bill had been paid and stated this fact several times while demanding $5 more. Verizon never informed me why I should pay $5 more or if this was going to be a daily, weekly or monthly extra charge. This occured 3-6-22; my prepaid plan was paid thru 4-5-22. I had to go back to a Verizon dealer and demand my service be turned on and no, I did not pay the extra $5. Purchased a phone from Verizon 1-5-22. The phone is compatible with another carrier which I chose instead of Verizon. Verizon is refusing me access to my phone. Their written policy states they lock a phone for 2 months from date of purchase and after this they never lock a phone. When I stated the policy to Verizon customer service rep, I was informed this was only for Verizon and not other carriers use. I informed the service rep that was not stated in the written policy. Long story short, they will not release my phone. Was given the usual run around: call this #, call another #, go here, go there. Verizon informed me also, my phone was stolen. I informed Verizon I have proof of purchase. I have no contract with Verizon and owe them no money. Every time I have attempted to use phone with another carrier, Verizon locks it down.

For over half a year or longer I have had to spend hours on the phone every month when they shut my phone off for non payment but I cannot pay it because their program tells me my zip code is wrong. Verizon knows and confirms its wring but still has not fixed the problem and every month I spend hours trying to get the zip code issue fixed and nothing but lies! Going back to at&t!

Please read this account of the avalanche of foul-ups, disruption and aggravation Verizon put me through. And consider how Verizon essentially blew me off. Do you really want to sign up with a company that does business like this?

BRIEF SUMMARY:

- THE WORST: Verizon committed the cardinal sin of WRONGLY DISCONNECTING my DSL and landline service. I most certainly DID NOT request the termination of my service. A Verizon customer service rep did so either accidentally or intentionally.

I was without service for three days.

- While that was bad enough, it set off a cascade of additional FOUL-UPS and SHODDY WORK by Verizon that left me unable to perform my free-lance job, cost me income & time, and caused me days of aggravation.

Among other things, a Verizon rep also mistakenly DISCONNECTED my XFINITY CABLE service, leaving me without TV for a day and a half, which I need for work.

-- It took three visits by Verizon techs to fix what previous visits got wrong.

This caused me great inconvenience and disruption. I had to reschedule multiple appointments because I had to be home when the techs arrived.

-- I spent HOURS on the phone trying to resolve these problems and was regularly met with substandard customer service – including being repeatedly transferred from one Version department to another because the reps were ill-informed.

-- Further, despite being assured that Verizon reps or supervisors would call me back on one matter or another, NONE ever did.

-- Verizon’s response: “We don’t compensate for inconvenience.”

And a Verizon corporate executive, after recounting her own problem with a cable com-pany, summed it all up by saying, “That’s life.”

CHRONOLOGY OF THIS MISERABLE EXPERIENCE:

April 15, 2022 – I called Verizon to simply update my auto pay information. I had changed banks and needed to change my checking routing and account number.

I spoke to rep “Jerome.” Had a pleasant conversation, though he pushed hard to persuade me to sign up for Verizon cable. I listened to his pitch, told him it sounded good but wasn’t ready to make any changes.

I asked if there was a way to contact him if I did decide to change cable from Xfinity so he could get credit. He said no. He proceeded to pitch me again.

And when I said no, his tone changed.

All of this can be confirmed by listening to the recorded call.

April 19 – As I tried to log on to work from home at 3 a.m. (I am a free-lance news editor) , I discovered my Internet was not working. I called Verizon and they scheduled a tech for April 20. (The Version rep I spoke to said NOTHING about my service being disconnected. WHY? Wasn’t that info available for the rep to see?)

April 20 – The Verizon tech showed up and discovered my service had been disconnected by Verizon. The tech was decidedly annoyed that he had been needlessly dispatched to my home since there was nothing for him to fix.

April 21 – I called Verizon to report this and was bounced around from department to department.

I also suspected fraud in disconnecting my service. I requested an investigation into why my service was shut off.

Rep AJ said it would be looked into. She said the disconnect order had been placed on April 15. AJ said she would get back to me on April 28. (She never did)

April 21 – I recalled that I had called Verizon on April 15 to update my autopay information. I suspected Verizon rep “Jerome” had either mistakenly put in an erroneous disconnect order or did so in anger because I wouldn’t sign on to Verizon cable.

April 21 – Called Verizon to give this information to AJ, who was not working that day.

Spoke to supervisor Ms. Davis in “verification” and gave her the info and asked her to ask AJ to call me.

AJ never did.

April 21 – Verizon informed me that my previous service could not be restored because Verizon was no longer supporting DSL. I would have to get FIOS.

I expressed my strong disapproval. My DSL was functioning beautifully and my service was fi-ne I had no interest in FIOS.

I said I wanted to be restored to what Verizon had WRONGLY removed me from.

And I said I wanted my service restored IMMEDIATELY so I could work at my job.

Verizon rep said that was impossible.

The Verizon rep said I would not be charged the $99.99 installation fee.

That was hardly a significant concession.

I was FORCED to switch to FIOS – or leave Verizon, which at this point I could not do because of my need to have uninterrupted access to high-speed Internet and my extremely overburdened life.

OF COURSE Verizon should not charge me for the FIOS installation fee, since I had no choice.

April 22 – Verizon tech Robert came to hook up FIOS.

But, due to a misunderstanding, he used the wire for my Infinity cable to connect to FIOS.

That meant I had NO TV SERVICE, which I rely on to do my work.

The misunderstanding came when I told the tech I had Verizon landline, DSL and cell.

He asked if I had cable. I said no because, in context, I interpreted his question to be whether I had Verizon cable, which I don’t.

But he interpreted my answer as saying I had no cable at all.

Would’ve been far better if he had been specific instead of making the erroneous assumption that he did.

Regardless, I was left without cable or TV, which I needed for my work.

April 22 – That tech, Robert, also screwed up when he set up an online account for me.

When I tried to go online on April 25 to sign up for auto pay, the username & password he set up did not work.

So I had to call Verizon to straighten out another mistake by Verizon.

Verizon customer service rep Nitu ultimately fixed my access.

More needless time and effort spent by me due to Verizon’s mistakes

April 22 – Same tech, THIRD mistake. Robert hooked up FIOS by plugging in to an outlet that is controlled by a light switch.

When I turned off the light that night, the FIOS equipment made noises and shut off. More noise from router when I turned the light on.

Clearly, this was the wrong place to connect the router, etc., and no doubt would have harmed the router.

April 24 -- When I called Verizon customer service to complain, rep Naveen actually said this:

“Why didn’t you tell the tech about the light switch?”

I am the customer. I have NO KNOWLEDGE about electric matters, nor should I.

It is the TECH’S role to know how to do HIS JOB.

But this rep actually tried to put the onus on the CUSTOMER?

April 24 – When tech Robert installed the router and other wires, he left the cables & wires in a tangled heap. (I have a photo which I will provide.)

The router’s cable was short and Robert did not come prepared with longer cables & wires.

Instead of going back to his truck to get the proper equipment, he just jerry-rigged the set up, including connecting to the outlet controlled by a light switch – which was clearly visible.

April 25 – Tech D’Angelo re-installed the router, etc., with longer wires and checked to make sure everything was working properly.

FINALLY, it was.

May 11 – I called Verizon to register my detailed complaint and to request a response from Verizon.

I was connected to Matt, a supervisor in billing. I asked to whom I could send this long chronology and request for Verizon to address what it has caused.

Matt told me there was no way to email my complaint. He also said that Verizon didn’t have anyone who could address complaints such as mine.

I was surprised.

So I then advised him that I have the name and email address of Verizon’s senior vice president for customer relations and offered to provide it to him.

He did not reply.

He asked me what I want. I said I want Verizon to tangibly acknowledge that its actions in this episode are unacceptable and that the company will demonstrate it believes in making up for its errors by providing compensation to those customers who have suffered financial hits due to Verizon’s mistakes.

I said it is common practice for companies with integrity to do just that.

Matt asked me how I know that. Apparently, he is not well-informed about the consumer practices of the best companies.

I asked for three months of credit for my services.

He told me the most Verizon would grant me is $50.

I asked him what he would think if my experience with Verizon had happened to him.

His reply was extraordinary: He said he would re-evaluate his choice of companies.

While likely an honest reply, it served to effectively let me know Verizon would be fine with me going to a new company.

I suggest you review the recording of the conversation.

May 19 – Tracy Kay, of Verizon executive relations, called to reply to the email I sent re-counting my experience.

She, of course, “apologized” and offered me a $50 credit and said Verizon does not compensate for “inconvenience” (Understandable, since the company would go bankrupt if it did.)

She recounted her own bad experience with a cable company and, essentially, equated it to my experience, and shrugged it all off this way: “Life happens.”

IN CONCLUSION:

For the record, I have found NO IMPROVEMENT in speed or anything else w/ FIOS.

Days upon days of disruption, aggravation, lost income. With no benefit as a result. That’s the bottom line of this miserable episode. All I have received is a symphony of Verizon’s “apologies.”

If my life were not unduly complicated at the present time, please know I would abandon Verizon ASAP and sign up with another company now. But I am stuck until I can.

RE: Acct# [protected]-00001 Vic & Linda Peloquin [protected])

Purchased two (2) Galaxy S22 Ultras in October 2021. Told we would receive $350.00 rebates on each cell phone in two to three billing cycles.. Waited several months and did not receive rebates. Began calls to Verizon. Reached reps located in other countries and promised return calls to solve problem. Never got calls or notices. In February 2022 we had a 20 minute call with Clark who indicated he had connected with Rebate Office and we would receive rebate in two to three billing cycles and to call back if not received.

Did not receive.

April 9, 2022 went to Verizon Store where purchased. There we connected by phone with Verizon representative, our sales person and us and confirmed we would receive Rebate and Email confirmation. They were doing an "escalation" (exact words) on rebate, would take 7-10 days and we would receive a call or Email. Neither received.

Made one more contact call on April 19, 2022 with Jen at the 866 number who acknowledged previous notes, checked with Rebate Office and said they would get back to us in 7-10 days. Nothing! We are frustrated with every contact we have had with Verizon representatives and would like our $700 rebate!

I have been a cell phone and hot spot user of Verizon many years.

They gave me a discount if I allowed them to with draw monthly bills from my bank account. Feb or March we added a phone. We were told it would be $111.11 a month instead of $70.70. After several calls we stopped them taking money out for too many debits.

With draws: Dec.3, $70.70, Jan. 5, $77.63, Feb.3, $77.63, Mar. 8, $170.26, Apr. 5, $136.14, April 8, $ 170.26, May 6, $ 170.26. Totaling: $ 872.88

Verizon bills: Dec. $77.70, Jan. $77.63, Feb. $170.26, Mar. $136.14, Apr. $59.16, May $-59.16, June $-118.01 Bills Totaling $ 461.73 I was given a credit on the next bills totaling: $ 177.17. I was told they would refund $170.26 also but I had to pay June $52.25. Each time I called different answer. My bank called and verified the withdraws, Verizon said twice now that they would refund

the $170.26 but I owed $52.25. Verizon account #[protected]

Douglas & Patricia Bazzel

• Verizon customer going on 23 years

• Upgraded to a brand new phone in February , on their payment plan

• Verizon sent out an update which was installed on the phone 28 days after purchasing said phone, phone stopped working, no longer able to make phone calls. Sat with Verizon store employess for over 3 hours to attempt to fix, couldn’t fix, new replacement warranty phone ordered

• Sent a “new” phone from Verizon, 10 days in to new phone, again, required to do the update to the phone per Verizon, once again, update kills the phone, can’t use the phone to make calls

• Once again, 2+ hours in the store, new phone ordered, 6 days in to “new” phone, same exact issue, so after multiple hours in the store again, replacement phone ordered

• Replacement phone arrives, install the required update, phone is instantly dead again. After 3 hours on the phone with Verizon, their solution is there is a virus in my Google account. Replacement phone is ordered again (this is phone number 4) sit At the Verizon Burlington store to do the updates, DON”T sign in to my google account per their instructions, run the updates, the phone is corrupted yet again.

• Spoke to the Manager (Tom) at the store, he looks at my phone, says I’ve never seen this before, don’t know why it’s doing it, can’t help you. NO resolution at all.

• SO in my frustration (We do not have a land line, so with no working cell phone, we have no phone) I did end up going to the At&T store and had them port my number to their service in desperation to have a working phone. Verizon did not seem to have a solution or even care to provide a solution

• Problem is, I have a payment plan on the phone ( the non working one sitting at my house). I am extremely frustrated that I will have to continue to pay for a phone that has worked maybe 10% of the time I’ve been paying for it

• I’m NOT looking to get any money back at all, just to be done with the contract.

I am here in Costa Rica and have been getting messages nearly daily that a travel pass has begun. I am getting charged $10 each time and I am only texting while connected tot he wifi here. Why am I being charged?

I spoke with a Verizon representative at our local store before leaving to ask about this. They indicated if there was wifi I could connect and turn on wifi calling and I should be able to text and call. This is what I have been doing...only texting while here in the condo connected tot the wifi...so why am I being charged?

I have been with Verizon for many, many years and am very disappointed that they would do this to me.

I visited the store in February to inquire about any specials regarding phone plans and rates. The assistant manager informed me that we would be eligible for a $700 discount on each phone that we traded in, and the total monthly for all 3 lines on our family plan would come to $134, a $16 discount from the $150 I had previously been paying. This seemed like a no brainer. We went to the store on 3/5/22, traded in our phones for new iPhone 13s, and with the trade in we were promised a $700 discount on each of the 3 phones. We paid for our 3 new phones and accessories in full at the time, and the total bill came to $949.42. Several weeks later I contacted Verizon regarding a bill we had received as I noticed there was a charge that was not expected. Verizon billed us $300 plus tax because they said the discount on one of the phones should have been $400, instead of $700. However, when they saw that I had paid for the invoice in full on the date of purchase Verizon instructed me to return to the store and request the refund for the $300 bill since I was misled. I went to the store on Monday 4/18/22, and I met with the manager, Mario Small, and he said, "let me check in the computer", and he found out that we paid in full as mentioned earlier, and he apologized and said they should have shared with us that the rebate on one of the phones would only have been $400 as opposed to $700 at the time of sale. He informed me that he was going to contact his manager to process the refund, and he would get back to me the next day. I didn't hear from them for 3 days, and I went back on Friday 4/22/22 and Mario promised he'd get back to me soon as he "expected to hear from his manager on Monday" (4/25/22). Unfortunately, I never heard back. I went back to the store again that week after he was supposed to hear back from his manager, and he said he'll get back to me the following week. At this point it was clear that they were kicking the can down the road and hoping I'd eventually go away. I returned Sunday 5/1 and asked about the status of my refund, and I was told I'd hear back on Monday 5/2. At that point I told Mario that it seems to me there was never any communication with his manager regarding my refund. Mario got very upset and yelled at me to leave the store. I stood there in shock, and he told me that if I didn't leave immediately, he'd call security. At that point I told him to go ahead and call security considering I did nothing wrong, and of course he didn't call security but just walked away from me. Needless to say, I have yet to hear anything in regards to my refund, and it appears that they will be hostile with me if I return to the store. Any help the BBB can provide would be greatly appreciated.

I recently signed up for Digital Voice with Verizon and was told all of our phone numbers would stay in tact. However, our main line (800) number and another tracking number (877) are not working. I started calling Verizon at 9:00 AM and at 10:40 have still not been able to resolve the issue. This is our main number for the business and I have had to call back 10 times and I keep getting transferred to the wrong department and hung up on. Verizon really needs to train their staff and help resolve issues quickly. A business cannot have their main line not working due to their internal errors. My experience with customer service has been terrible. I am beyond frustrated and would like to move to a new provider. I do not recommend Verizon for Business at all.

My landline has been out of service for almost 48 hours. The Verizon robot help service is not capable of understanding simple requests. I have checked the interface and the problem is with Verizon's line. The sheer mass of confusing and inadequate solutions offered online seem designed to put off any kind of help. All I need is a service person. The online diagnostic admitted as much and then left me hanging with perpetual roundabout questions that I had no way of answering. I drove to the Verizon store, five miles away, and was ignored by two employees for half an hour, without so much as eye contact or an explanation of how long it might be before I could ask a question, which was simply: what number can I call to talk to a person instead of a bot?