T-Mobile USA review: unauthorized credit card charges 331

I too am a Victim of Vesta T-Mobile. I received Notice from my bank almost immediately after making charges online. Today I got to such notices that T-Mobile made two such charges. For What? I called them and what a mess. On hold, then transferred, more hold, after an hour I was to be transferred to their Fraud Department. Clunk. Dial tone. Later I called again. Over two hours and NOT a thing got done. My Bank will take care of it. My credit card that was used ONCE by me has been canceled. The site I go to at T-Mobile I will attempt to close it. Normally I donate old phones. T-Mobile ( These are Prepaid Phones)
This time the phones will be destroyed. My advice. Stay away from T-Mobile. NEVER buy Minutes from them with any thing but cash. I thought today was just a mistake. BUT where did they get my Credit Card Info.? I have my card. It is not lost.. THEY GOT IT FROM THEIR RECORDS. Charging Prepaid Customers. BULL S_ _ T. I will never deal with them again. LOOK at this Forum. Mistakes?

Tmobile has the worst service. I left Tmobile, cancelled a line that was out of contract and moved to an area where Tmobile does not offer service or sell service. I was told that if I provided my new lease that I would be relased of my early termination fee and be sent my last bill ($164.17). I never received my bill so I filed a complaint. After filing the complaint I get a letter from the execuiTVe office stating that my account is now at $399.17 and the matter is considered closed. So, for filing a complaint I get more money taked on. T-mboile states in their contract that a person cannot be roaming on their network 100% of the time (which I would in my new hometown). Tmobile aked me to send in my lease and Drivers Liscense which I did and they wavied the fee. Do not complain to these guys because they will jack the bill higher and expect payment. Get the Attorney General and the Beter Business Beurue involved with these guys. They rip us off and fradualantly place fees at whim on a persons account. I'm tired of being ripped off by cell phone giants.

THIS COMPANY ADVERTISED A TMOBILE DASH ON EBAY. IT ADVERTISED FREE SHIPPING AND THAT THEY'D SHIP WITHIN (2) BUSINESS DAYS AFTER RECEIVING PAYMENT.

I PAID FOR MY PURCHASE THE EVENING I WON IT AND THEY SENT ME AN EMAIL THANKING ME FOR MY PAYMENT ON 10/14/09.

TO DATE, I HAVE NOT RECEIVED THE CELL PHONE, THEY HAVE NOT SENT ME TRACKING INFORMATION AND WON'T RETURN ANY OF MY EMAILS!

HAD I DONE MY HOMEWORK PRIOR TO MAKING THE EBAY PURCHASE I WOULD HAVE REALIZED THAT THIS APPEARS TO BE A COMMON PRACTICE FOR THIS COMPANY.

I have been completely Ripped off by T-mobile since I started my contract with them, I signed the contract saying I would get to have a good connection in my home for me to use the internet, since I got the internet it hasn't worked properly at all, it keeps disconnecting on its own, while I'm in the middle of a conversation, it is absolutely impossible to get through to someone to actually do something that will help. I have called every month since I started my contract to complain about the connection and the service but I get nowhere, I've even been hung up on numerous occasions by the customer services. It is costing me to call them, and I'm left on hold for half an hour at a time. I feel like I'm being laughed at because I'm still paying for the service when I can't use it properly.

Youwithdrew funds from my checking account witout my knowlege nor my approval

i am deeply dissapionted with t mobile, and so angry that they get away with what they do, its unfair and really do think that the bigger well nown companys are the biggest criminals of all, they rob people of there money and get away with it, this all started with me as i had ay laptop with a 2 year contract in which the internet was through t mobile, ever since ive had this service ive had nothink but trouble and when i seem to contact t mobile i get no response and just the same silly little answers, im paying a monthly installment of 35 pounds and for over a year into my contract most of the time t mobile wont allow me to get accesss to the net, all they say is that the reseption must be bad, no way, i can have a great signal and it will boot me out, its really slow and just useless to me, i hate t mobile, why cant we be put through to head of office, and not be deffed out by other employeys, really do think they have robbed hundreds of pound off me and ive had a load of crap which i can do nothink about because of these stupid contracts they get u to sign, trouble bein when sign the contract they can give u a very crap service and u have to abide by the contract, plz somebody investigat these phone companys,

I went to Canada for 1 week. With me I bought my g1 phone. I have unlimited data plan, but I didnt think twice about roaming charge.

It is 10 dollars per MB I think.

Once in Montreal, my phone locked me you. I just cannot log back in with my gmail account - I need to do a "factory reset", as mentionned in the technical sections of tmobile site. One dissadvantage of the "factory reset" is that you have to redownload all your applications. I downloaded the applications back.

I called T-Mobile, explained the situation, and they told me they are not going to lower my bill.

I have heard of situations where the company would cover the bill under only the roaming conditions, but on top of that, I had to reset and install (oh so true, I did not have to do that from their standpoint, but still?).

It was your error. Why would T-Mobile lower the bill?

Agreed. Here's my story just in case a T-mobile Representative with half a brain decides to seek some feedback...I won't hold my breath

I lost my phone on the 30th and reported it on the 2nd. The rep I spoke to told me I could buy another Blackberry at the 2 year contract price. I went to a T-mobile retailer in the Hemet Mall to do so and was told they could not process the request because the were not an "actual" T-mobile store. The advised me to travel 30 minutes to a T-Mobile location in Temecula. Upon doing so the rep informed that there was a memo entered into my account on the 30th stating my phone had been returned to a T-mobile on Girard & Florida in Hemet, CA. T-mobile never contacted me to let me know my phone was phone over a week ago and the rep I spoke to on the 2nd never mentioned it to me either. I called the location and the manager stated he "didn't know" if he phone had been returned or not and he would have to call his reps. I visited the location and the reps told me the phone was not there, they stated I would be "lucky if one of the employees hadn't stolen it already." I showed them the printed note indicating the phone had been dropped off at that location, but they stated they did not have it. So I accepted the fact that my phone had been returned and I was never contacted and accepted the fact that it was most likely stolen from a T-mobile employee, but I could not accept the fact that after admitting that this was a high possibility they still wanted to charge me $350 dollars to replace the blackberry I originally purchased for $80. They have no response to the fact that I was given false information, never contacted regarding my returned phone, or robbed by one of their reps. They conclude that that they would rather receive $200 dollars from my early termination fee than the $2000 they would make of of my purchase of an $80 blackberry and 2 years worth of bill pay. They aren't the brightest crayons in the box but hey at least they...um...keep their employees happy with a free for all of the lost and found?

THIS ISSUE WAS RESOLVED 10YRS AGO. I HAVE NEVER OWNED A CELL PHONE NOT THEN OR NOW. 10YRS AGO I RECEIVED A BILL FROM T MOBILE. I DIDNT KNOW WHAT T MOBILE EVEN WAS. I CONTACTED THEM AND EXPLAINED I NEVER HAD T-MOBILE OR NEVER HEARD OF VOICESTREAM (TIL U MENTIONED IT IN LETTER)AND THAT WAS THE END OF THAT

THEN I FOUND OUT IN MY CREDIT REPORT THAT 382.00 WAS ON MY CREDIT REPORT AS A DEFAULT. I GOT IT ALL TAKEN CARE OF AND IT WAS TAKEN OFF MY CREDIT REPORT.

I KNOW NOTHING ABOUT CELL PHONES. AND I CANT UNDERSTAND WHY 10YRS LATER I RECEIVE A LETTER FROM AN ATTORNEY.
PLEASE ADVISE. JANET CHAPMAN

YOU MAY SEND THIS TO T-MOBILE AS I WILL MAKE A COPY

LESLIE CHARLES GILROY (corrupt cop)
in company with
LLOYD STEPHEN GANZERLA
BELINDA JANE GANZERLA
EUGENE CLEVELAND GANZERLA
TRACEY ANNE GANZERLA
and others, robbed my wife and I
See the whole story here
http://austlawpublish.com/forum/viewforum.php?f=2

For about 4 months I had no service in my area with T-Mobile. After calling them about 20 times they said a new cell tower was going to be put up in 4 months. I couldn't wait that long with no service so I switched carriers. Originally, T-Mobile told me they would waive the early termination fee. I got the bill in the mail today and they didn't. I called them and said sorry but we can't do anything about it. I just filed a complaint against T-Mobile with the BBB and hope they will resolve my dispute.

I went to the store and got me a phone. Paid for everything, the phone, the service, connection fee, and a sims card. I was told some of the services would take 24 hours to connect and I had 14 days to cancel or change anything on the plan if I was not satisfied I would get a full refund.

I waited 24 hours and still did not have all the services. I could not connect to the internet with that telephone. I returned to the store and said I would like a refund for several reasons. The phone had a bad connection if you try to call anyone and had an echo in the phone when trying to talk and I never got the service I paid to get.

The store gave me a piece of paper that said return refund and the person working said they could not give me the cash at the store but the company would mail me a check for my refund and it would be 4 to 6 weeks. I also asked why was it that I had to pay cash in the amount of $219, 99 and will only get a refund of $54.00. I was told that not all the items I got were in the refund allowed. Now I'm waiting for my refund check and I'm set a bill for the phone service. I used the phone 1 day and only called my other telephone using less than 30 minutes of use altogethr. The bill is for $72.00. Where is my refund and why am I being billed for something I don't have nor use. Did the cashier named Kimberly Edwards steal my money and not cancel the service. Who is the real rip off, Kimberly Edwards or the store in the mall or the company itself T-Mobile.

Anyways, I am still waiting for my refund check. And no one will say how I can get in touch with the store manager or the owner. I have call customer service and asked them to help. We'll see what happens. Whatever, I will never go with that company again.

Any suggestions or ideas please comment.

Went to sign up for family plan for 2 people. They put in paperwork for 2 separate family plan contracts. When I went to store to ask them to change it and give me a refund they gave me the run around saying the person who was in charge was not there until the afternoon. I went back in the afternoon and they made up another story and this was the MANAGER making up the story. I called T- Mobile which fixed the problem but said they couldn't give me a refund for the extra account and that I would have to go back to the store and get a statement from the store that it was their fault. When I went back, the manager who was in charge when the mistake happened had quit or been fired and they said they couldn't help me since they were not the manager at the time of the incident. Needless to say- never got the money for the mistake that was so their fault.

I used a prepaid t-mobile cell phone for visiting guests last year. This year, the minutes on the phone had expired. Thus, I called the T-mobile prepaid service and asked for a re-activation. They happily “reactivated” the cell phone for $25, charged to my credit card, but the phone never registered. When I called its assigned number of the cell from a land line, the cell phone did not ring, but different customer answered. Hence they had already assigned the number to a different customer and did not even mention that during my intent to reactivate the phone. In my opinion this is a CRIMINAL ACT and should be PROSECUTED.

I have been a T-mobile customer for 12 years (voicestream). Recently I wanted to upgrade my phone to a newer Samsung so called phone upgrade. I found what I wanted online called in to get the phone. Online it was free for a NEW CUSTOMER, but because I was an OLD CUSTOMER I had to pay 199.00 for the same phone. I couldn't believe what I was hearing a loyalty customer is getting thrown under the bus. I asked to talk to the supervisor same thing. So there you have it once your in Forget about the company taking care of you. It's all about the new customer!

If you have a family please do not go with T-mobile. My son wanted a shadow so bad for christmas I went out to t-moblie to get the phone, but with a family of four I needed unlimited talk and text. Well they gave me a plan with 1500 minutes which doesnt work for chatty teens and when I asked what it would cost to make 4 lines unlimited they wanted to charge me my first born. I really did a bad thing signing a contact please dont do it! When I asked the questions what would it cost to cancel and the rep said 200 dollars per phone. This company stinks and doesnt like loyal customers I just wanted unlimited with out living on the streets to pay all the extra charges. Big mistake on my part.

I bought a new phone last november__all the paper work was filled out (mostly by the salesperson) and received by T Mobile. However, when I still did not have my rebate by the first of Jan. I called them. Then I received a letter saying there had been a problem with some of the rebates related to the type of phone I bought but they said I'd have it within a month. Well a month is up and still no rebate check. I called yesterday, 2/13 and a very rude person (#493815) was giving me the same run-a-round about how something manually had happened to the rebate requests. I'm tired of waiting and being told I have to jump through more and more hoops to get my promised rebate. And then they have the audacity to charge $18 to renew a 2 year contract. They're lucky to have me as a customer (9 years and never missed a payment). I want my rebate, I want out of my contract because they are not honoring their end of the deal. I am finished with t-mobile as soon as my kids contracts are finished we are switching.

Okay last year i had brought a motorola product from tmobile, that was the worst thing that i could have done! This phone was okay for the first couple of weeks then it went downhill from that. So i called in upteen times and they only wanted to troubleshoot my phone, sending me from rep to rep. Until finally they told me they came up with a solution(But they really didnt it made matters worse) so im believeing them feeding in too their bs. So they told me they would send me a replacement phone, which would be for the same make and model. So i tred that and that was worse than the first one( the first phone was doing a half ring and go to straight to my voicemail, dropping calls, and blackscreening) now phone number 2 was dropping calls, still half ringing, wasnt sending out text, or wasnt recieving them, freezing, white and blackscreening, and not allowing to use the internet feature that i was paying monthly for. So i kept calling in and the customer service reps got ruder and tried to play me for a fool. And so then they sent me yet another troublesome phone. So this makes 3 of the same phone that i had since jan. and it was only 4 months into getting the service! So then i just kept that phone till it was stolen and i had to replace it yet again through my insurance company. Now to top it all off my phone then was turing itself off with the same above problems, and they really gave me the run around with this telling all kind of garbage that was not even relevant to the problem at hand. So then that phone died a sudden mysterious death that has yet to be explained. So i got the same phone again cause thats all i was elgible for at the present moment. So this phone is making un-found calls to the police, and other contacts in my handset unbeknowist to me or not charted in tmobile records but minutes were being deducted from something i didnt even use! (those calls were supposed to be covered cause it was mainly my fave 5 being harrassed by this piece of crap phone! They still have no idea or evidence that i made outgoing calls but they still took my minutes... ###...

I'm sorry to hear about your poor experience with T-Mobile. The first thing I'd suggest you already sound aware of: to carefully avoid Early Termination Fees for canceling your plan before the contract ends. Secondly, even if you switch to another provider, I would also recommend that you don’t just monitor your wireless costs; actively work to reduce them. For starters, check out the Houston-based company Validas, where I work in consumer advocacy. At Validas, we electronically audit and subsequently reduce the average cell bill by about 22 percent through our website, http://www.fixmycellbill.com . From regular people to top corporations to huge entities like the State of California, an incredibly varied group of wireless customers uses Validas to slash their wireless bills. In other words, Validas works, and it can probably work for you too.

Check out Validas in the media, recently on Fox News at http://www.youtube.com/watch?v=-1uTCO16_ao .

Good luck to everyone reading at retaking control over your wireless expenses.

Dylan
Consumer Advocacy, FixMyCellBill.com

I'm sorry to hear about your problems with T-Mobile. While you may still feel “thrown under the bus, ” I actually wanted to add a strategy for managing and lowering your wireless bills for you to use. We shouldn't just monitor our wireless costs; we need to actively work to reduce them. For starters, check out the Houston-based company Validas, where I work in consumer advocacy. At Validas, we electronically audit and subsequently reduce the average cell bill by about 22 percent—equating to around $450 annually—through our website, http://www.fixmycellbill.com . From regular people to top corporations to huge entities like the State of California, an incredibly varied group of wireless customers uses Validas to slash their wireless bills. In other words, Validas works, and it can probably work for you too.

Check out Validas in the media, recently on Fox News at http://www.youtube.com/watch?v=-1uTCO16_ao .

Good luck at retaining control over your wireless expenses.

Dylan
Consumer Advocacy, FixMyCellBill.com

I just called in from a CALLING CARD OFF OF A MILITARY BASE. WAY TO GO, T-MOBILE. WAY TO STEAL FROM HARD-WORKING AMERICANS. They charged me $100 on a $50 card--FOUR TIMES. I can't WAIT for the overdraft charges--thanks SOOOO MUCH. What a bunch of crap. And the reason I wanted to get my minutes so quickly, was so I could hear from my husband, in case he could call. I hope the folks at T-Mobile AND Vesta have their loved ones put into the same situation some day.

Don't go with T Mobil!
I had 6 months left on my contract when my phone died. I had insurance and received another phone. After the 6 months were over I went to change carriers because t mobil doesn't work in my house[although I was told it definitely would because I was in the coverage area...2 bars and having to stand in my driveway is not what I call coverage!] I called t mobil to turn off the phone and was told there would be a cancellation charge of my contract. What contract?! It should have been over. Apparently, athough I had insurance to replace the bad phone, because I did receive a new phone[same kind], they automatically renewed my contract. I don't think this is an appropriate business practice. I shouldn't have to continue on a contract I didn't authorize. The phone I received wasn't an upgrade. It was just a replacement. I am now stuck with a contract and although I've talked to everyone till I'm blue in the face I can't get out of it.
T mobil is trying some really questionable business practices to keep customers. Don't let it happen to you!

I have T-Mobile. My two year contract is up this December. I will definitely not be with them in January! Their coverage area is poor, I have the same problem I'm in the coverage area but I have no reception in the house. I must go outside on my deck, and even there it is spotty. I tried to change my billing date so I could sign up for their "easy -pay" and have it come off my debit card but they wouldn't work with me. Actually, I've tried to work a few MINOR things out with them just to make things better or easier on my end and they don't budge. They know you're/I'm/we're locked in to their contract. Well, after the simple could you adjust my billing cycle question, I decided I'm done. I'll be signing on with Verizon.

After my run in with them, I'm Black Balling the S.O.B.'s. I had a Prepaid card and they also charged by Credit card. After many calls and letters to both T-Mobile and the Credit card I finally got a credit on my card. But T-Mobile still got the best of me. The phone with the double charge got misplaced. When I tried to transfer the Minutes to my other phone they said " No, we can't transfer the minutes from one phone to another UNLESS they have the same number. In order to transfer Minutes from one T-Mobile to another I was told I'd have to buy another phone and have it activated with the same number. Go to Blazes T-Mobile. Over a screw up on their part ($25) they will lose 100's of dollars from me alone.
I had three phones as they run out they will be replaced with something-- It will NOT be T-Mobile. They ran me around for weeks if not months over $25 and then keep the minutes because I would not buy a third phone. My credit card is long gone and T-Mobile will soon be. They will never charge a Dime to that card again. Vista T-Mobile who does the billing has a long record of supposed screw ups. Transfer Minutes only to a phone with the same number. Just another way to screw you out of what is yours.

I have never ordered anything from you on my phone. I have had the same ring tone for over a year I could care less about them. I have been charged $20 for services I never asked for. I would like to know how you even got my phone number. It was not a mistake no one else ever uses my phone. When I called the 866 # that T-Mobile gave me for you when I punched in both of my phone numbers it said there was no account for those numbers. How are you going to charge some one something and there is no existing account. My e-mail is jenn2630@ yahoo.com

Ive its been with Tmobile almost two years and it has been a horrible experience. I have my payments set up to come out of my account automatically and has never been late. I still can't get the service Im paying for which is reception and god customer service. For my birthday I receive my birthday wishes text messages from friends and family 5 dys. late. And also any text messages sometimes ome through a week latr. Alot of times when family and friends etc. calls me they tell me my calls go straight to voicemail and my phone doesn't ring. Also sometimes when my phone rings the screen freezes and It want allow me to answer it. I barely get a signal many times when Im making calls or trying to send text messages. I have to rgue with the reps. all the time they are unprofessional as well as the management teams and everyone has fake names when you ask for real name. customers are not offered the complaint info when you ask for it. The hold time is always over an hour each call before you can speak to someone. They interrupt you and its like what you say isnt important they dnt. speak on it they just read yu a script and end the call most of the times. There's so many incidents.Many of my friends an co workers are experiencing the same problems and switch to Verizon and I think with so many isssues for so long I should be released from my contract and fees.

complain to the FCC as well u can do that online. Go to Verizon...I went thru hurricane wilma and still had phone service with them. Never lost a call and they are very friendly people to work with. I hated T Mobile when I had them because they use other service towers and if you happen to make a call and the network is busy you get bumped...did u know that?
good luck...

Hello,

I just thought that perhaps I could give you an idea of what could possibly be happening with your rebate. I don't think I can help you much as I'm no longer a T-Mobile Inbound Customer Service Representative (fancy name, I know), but I tend to think that part of the frustration with these rebates is that the customer doesn't know what's going on. So, here we go...

"all the paper work was filled out (mostly by the salesperson)"
- A common problem with rebates is that salespersons often make the mistake of filling out the wrong rebate form. Rebates have very particular offer forms and sometimes salespersons will get the date wrong. The person on the phone has to investigate the scans (we get scans of the rebates, rather than the hard copies) to insure that the date code is correct with the phone that you purchased. If it is incorrect, the ICSR must change it and re-enter it into the database to be processed (and hopefully approved, as we lose control of the rebate once it's re-entered). Each time it's re-entered into the database, it will take 3 weeks (if I recall correctly).

"Then I received a letter saying there had been a problem with some of the rebates related to the type of phone I bought"
- This may mean a few things: it could once again mean that the wrong rebate form was filled out, the rebate was in poor condition when received, the handwriting was not legible, or that the scan for the rebate was terrible.

"I called yesterday, 2/13 and a very rude person (#493815) was giving me the same run-a-round about how something manually had happened to the rebate requests."
- Life at a rebate center sucks. Now, I'm not saying that as a good excuse for being rude to you, more of just explaining why some people at a rebate center are rude. Think of it this way: I would spend about eight hours every shift, tied to a computer in a little cubicle; if the day is busier than most then I wont get the relief of being able to converse with the people in the cubicles next to me for that entire day; if I have to go to the bathroom, I have to hit a timer that times me so that I don't go past a certain amount of time, and the same goes for my lunch break, how much time we take per customer to resolve their issue, etc; If we go past our allotted time then we will be warned and possibly fired; We're treated like cattle, everything in the building is bland and void of any cheerful colour, we're timed on everything, and on top of that we take the yelling from customers who are disgusted with the company.

Chances are very good that the person who is on the other line from you is getting their soul slowly crushed by the same company you may be mad at them for. That's just difficult to deal with. You hold no blame for this, we know that, we just find it frustrating that we are the ones who take the hit for the companies short-fall, and that we're limited in solving the problem.

However, there are methods of rectifying your rebate if you see fit: ask for a supervisor if you're unsatisfied. Usually you'll see another letter telling you that your rebate has been rejected for you to call back, if it takes too long call them back anyway. If you find that you don't like what the ICSR is saying (hell, even if they sound nice but is telling you the same thing) ask for the supervisor. It'll be a weight off of their mind, and you may have a better chance of having your problem resolved as the supervisor - although not much more powerful than the regular ICSR - tends to have more information in their arsenal to resolve your problem. Chances are that if your rebate is rejected three times the ICSR will just send you to the supervisor anyway, or the ICSR will put you on hold to contact the supervisor to resolve the problem them-self.

"And then they have the audacity to charge $18 to renew a 2 year contract."
- Rebate centers are separate from the other customer service centers. I'm going to presume that this is either to make this easier for the ICSR's to handle, or more difficult for the customer. Maybe both.

"I want my rebate, I want out of my contract because they are not honoring their end of the deal."
- Be cautious of termination fees. They're very pricey. If it's too much to handle then it may be best to wait it out. Then when the contract ends you can get out.

Honestly, rebates shouldn't exist. There's no purpose for them. Rebates simply exist to entice you to buy the phone with the plan. Logically, if they wanted to give you that money then they would have just taken that rebate amount off of the phone, rather than complicating the matters further. You'd have a cheaper phone, and nothing to have to worry about.

My advice to you is to base your purchase on the phone price itself rather than promises of rebates. Ignore them! They're more hassle than they're worth. And it's not just the T-Mobile company who does this. The Rebate center I worked at sectioned off cubicles for different companies: AT&T, Walgreens, Sprint, etc. Most phone companies (and really any company that offers a rebate) follow a very similar format. Don't think that you'll be treated any differently if you join a different company plan.

I hope that this information helps you a bit. And I hope that you take my advice on this.

The AARP recommended T-mobile so my father signed up for the service but it never worked. Eventually, the salesman told us it would not work in Eastern Washington. but we would have to pay alot to get out of it. The man told us they did not have to guarantee service. They have just now let us out of the contract over a year and a half later now stating that even we were standing under a transmission tower we could get service. MY dad deserves a refund.

It is all they say and more. I think the AARP should check out their advertisers more closely.

T-Mobile over charged me for international calls made using Samsung T-339 via the Internet. This particular phone has the capability of using one's own high speed Internet access to make international calls. By so doing callers using this method do not utilize T-Mobile's network. T-Mobile therefore has no right to charge me $1.99 per minute for the calls. Other callers such as Togolaise use the same method and were charged the same rates several months later but T-Mobile later on dropped the charges. T-Mobile's agreement says that when a customer's bill exceed $300 the customer's account is suspended until payment is made. Besides that bills are supposed to be sent to customers on a monthly basis. I therefore do not understand why T-Mobile should wait for three months before sending $2, 237.89 bill. In actual fact they violeted their own agreement. It does not stand to reason that T-Mobile should be charging me for using my own Internet to make calls.

Like other complaints i've read, i could not use my cell phone at home unless i stood in a certain spot, I called and was told to take the battery out and put back in, , didnt work. Today my phone was turned off, , I called over a week ago and told them that someone had got into our bank account, , and that the payement i made would be returned. I offered to fax the info from the bank to prove to them that I was telling the truth. I was told then not to worry I would have my services until the 10th. When i called to find out why my phone was off because today is only the 4th, , I was told like others there was no notes on my account and unless i paid today i just would not have a phone. Even when i explained all over again about someone getting into our bank account and offered again to fax the info to them, they didnt care, , words were, , if you dont pay today then you just wont have a phone.. I admitt I said things I problaly should not have said but you would think they would have some understand that we were robbed from our bank account and would try to work with us. I had the phones turned off and no I will not be paying the disconnection fee..let them sue me...I would love to see what a judge would think about it.

Had service for 5 years. Trying to get a decent cell phone with renewed contract. Current phone was stolen. Was offered a phone with no memory and couldn't even redail a number. it was worse than the starting ohone. Wanted to change plans but not allowed to unless i pay extortion charge of 35.00 per line for all 5 phone.

When asked to speak with a supervisor, he said well its not our fault phone was stolen. My question to him was what can he do to keep me as a customer. the answer, nothing. the computer says I can not take care of a customer.

I've been a T-Mobile customer for 9 years without a problem until semi recently. I signed up for the T-Mobile home Hotspot last year and been having nothing but problems with it. It's really a landline phone that goes through the internet. After many calls with T-Mobile about thr drop outs and three routers later, they still want to keep trouble shooting the problem. After the first trouble ticket was issued, I was promised I would hear back within 72 hours..never did..I called back after two weeks to find out that nothing had been done and they were still looking into the problem. There was a lot of phone usage that did work, but a lot of times when it didn't and this doesn't show up on their end. I also found out that T-Mobile doesn't offer this service anymore unless a customer wants to purchase the equipment. They wanted to charge me $200 to opt out of the contract. After being a loyal customer for nine years, one would think they would've worked with me on this. Well, they can have their $200 and my cell phone contract will end as soon as that expires too. Stay away from T-Mobile...look elsewhere.

I been forced to renew a contract that i did not agree to and when i ask to speak to a manager for my complaint they could not give me proof of me saying that i said i would renew my contract every renew of contract is recorded with customers permition and not once did any one ask for me to renew a contract and there is not a recording of me saying that i would i wanted a complete investgation on this matter and was asking for someone to find that recording of contract and no one is tring to find it but they want me to be with them another year without my will of conscent!

I represent an Attorney in Memphis, TN that handles consumer protection class action civil lawsuits against large companies and we have recently been made aware of situations with T-Mobile and problems consumers are having with billing, account services, and other customer service issues. We are investigating the potential for a consumer protection class action lawsuit to be filed against T-Mobile to have them answer for their poor performance and gross negligence. Please contact me at shane@clbrownlaw.com to discuss your options.

I represent an Attorney in Memphis, TN that handles consumer protection class action civil lawsuits against large companies and we have recently been made aware of situations with T-Mobile and problems consumers are having with billing, account services, and other customer service issues. We are investigating the potential for a consumer protection class action lawsuit to be filed against T-Mobile to have them answer for their poor performance and gross negligence. Please contact me at shane@clbrownlaw.com to discuss your options.

I also have had problems with Tmobile and the HTC HD2 I bought mines in June 2010 as a birthday gift to myself. I paid $449.99 for it. It is the WORST phone I've ever owned and Im the type to upgrade alot. The worst part of all is that because I wasnt eligible for an upgrade I took it under credit with Tmobile, mind you I have never had a problem withany phone I have bought from Tmobile but here I go and purchase this one under credit and its giving me hell...I have to reboot all the time PLUS it FREEZES constantly to the point that the touch screen doesnt work and I can not pick up or make phone calls. I even had to master reset the phone before even having it for a month. So I call Tmobile with various complaints and they're telling me to just shut the phone off several times a day like a computer. I called agagin to drop their service and now they want to switch my phone for a Tmobile Dash 3G which in price comes nothing close to what I have to pay for the HTC HD2. They have the nerve to tell me that even if they exchange my phone for the DASH which is less I have to pay the same price as the HTC HD 2...Tmobile is NUTZZZZZZZ in 5yrs that I have been with them I have never owed them a month on my bill...andif thats not enough they cant even tell me what they did with my deposit of $250 when I first signed with them as a customer 5yrs ago... I want to get rid of them but not until they refund me my $250 deposit I gave these sleeze ballzzzzzz

I am extremely disappointed in T-Mobile's customer service. They have now cut there customer service hours back to 6:00 AM to 10:00 PM. I have had to wait 10-30 minutes before I even get a live representative on the line the last couple of months. On top of that, my reception is bad. There promise of putting a new tower in my area a couple of years ago, still has not happened. Many times they have said they would call back and have not. Things that they supposedly note on my account are not noted. I know that this may happen on occasion with many different companies, but with tmobile it seems to happen too often. I wish I was legally able to record them, like they are allowed to record me. It seems like they take advantage of consumers, KNOWING we cannot have proof of what they tell us, and FAIL to NOTATE!