T-Mobile USA review: unauthorized credit card charges 331

I was just charged 50 bucks from this scam company. I never heard of them either. I have no idea how they got my CC# but I am livid. Has anyone ever gotten a refund from these jerks?

David

i am being charged for an extra number that was supposed to be my internet acct but scince the service would not work the co. said i could pay ten a month instead of sixty untill the problen was resolved, i did everything they said to try and about 200.00 later it still wasnt fixed so went to a differant provider for wireless internet and now they wont cancel the other acct unless i pay over 200.00 for early cancelation of the service i dont have and never had and they wont credit my acct for the fee iwas paying monthly so when the problem was fixed i wouldnt have to pay all the fees, they are actully still billing me 10.00 a month for the service i dont have and now my phone is going to be suspended cause i cant pay the bill scince loss of job . this is frustrating cause its my only device for getting a job among other things thank you, v.mummert

I purchased a mobile phone on a 24 month contract for my granddaughter, from a T-Mobile outlet at 85 Northend Road, Croydon in August 2010. The agent who sold me the phone informed that it was on a fixed basis and the bill would never exceed £20 per month.

Subsequently, monies were deducted from my account, which exceeded the above-mentioned monthly cost. T-Mobile has now informed me that the outstanding balance on the account is £654.00.

I am a pensioner and have no way of paying this amount, which should never have been reached based on the information given by the T-Mobile agent, upon purchase.

Please assist me in clearing up this situation, as it is now affecting my health.

Yours sincerely
Jessie Duffus

GOOD NEWS! I did some investigation - Vesta T-Mobile charge is not a scam. It comes from 'AUTO REFILL: SETTINGS' in the online account (Refill Account/Auto Refill options). I set it and forgot about it.
Automatic refills can be disabled or changed online.

While working out at a local gym my cell phone was stolen. While the gym staff did try helping looking around and calling cell to see if it was still in bldg. Well it wasn't we called the police, wrote a police report and told me what I should do next. All this took about four hours and finally called T-Mobile to report phone stolen. They said I won't be responsible for any calls. The next month when I recieved my bill, I had a charge of $560 to Yemen.. I called t-mobile and was told by a supervisor that I'm responsible for those calls because until I called and had the phone shut off I have to pay. I've had t-mobile over 5 years and never called outside America. After telling them to $%#^& off I recieved a collection notice now totaling over $1200. Thanks t-mobile for someone who never paid late or had a problem with you, this is how you repay loyality. YOU SUCK

tmobil is have the worst customer services my family and i been with them since 2004 to present now will cancel our services soon b/c of their games they playing about data/internet services they start charge me internet service i never use i pay my bills direct from my account they been charge me extra fee and $2.00 for some stuped familys of t mobile anyway i call costumer srv i explan to them i get to transfer to supervisor i wait abut 45- 1 hour i tolk to supervsor i never use internet in my phone, i don't even know how to use internet on my phone so i ended up to cancel my serves then after two days my brother try to use a my google phone it wont work for him, if any body have the same problems lets make a case we could make a change for us and for future we tierd of this company

tom

Incident
i too was a tmobile customer for over 6 yrs. everything was fine until recently the past yr. they started charging me for late payments when i wasnt even late. they charged me for insurance that i never agreed to. they even charged me for a bill when my service was already cancelled 2 months prior.

Damage Resulting
it was financially difficult because i had no money to pay for the service that was thrown on me when my phone was disconnected. it caused me lots and lots of stress. the people on the phone were very rude and were not interested in helping me.

That's really weird that you had such a bad experience. I've been a tmo customer for the last bunch of years and never had a problem. Have you tried talking to their customer retention dept? Even though you're not a customer anymore, they may be able to help.

I have my bill statement inthe websites, when they do the math, each straight colunm, they minus everything, but when it comes to the total, they do not minus the credit, and I asked and even email Glenn Zaccara, but no calls and he did not reply ti my email. this is my current bill statement, they charged me $370.00, but I am telling them they did not minus my credit, so I end up paying $370.00, I am very frustrated complaining already, because they did not call me and I am thinking, she is complaining again.So I am tired of calling them and doing email to them and their customer service is very terrible and the customer care did not have a customer service at all, because they do nat even care and when they we will call you at a certain days, they do not call. So I am very frustrated, upset. They will give you a credit and they will turn around they will take it back on your next bill. They thought i did not noticed what they are doing. I have a lot of complained to them, that is why I always E-mail Glenn Zaccara, he responded to me last time, but this time I did e-mail him, he never call or reply to my complained, this happened only, when they put out my bill last November, and I have a questioned, they did do anything to it, so I email Glenn Zaccara, until now no reply from him. Glenn Zaccara is director of public affairs or for short he is one of the ADministrative Officer of T-Mobile in New Mexico and the city is Alburquerque. PLEASE SOMEBODY CALL ME OR EMAIL ME. THANK YOU LORNA. I want this to be resolve and the way they take care of me and about my bill statements. I am having a hard time dealing with them and I do not know that there is a website like this. THANKS AGAIN LORNA.

I have had a poor signal for weeks so I approached T-mobile. In the first week, customer services told me a transmitter was down and would be back up in 24 hours. When I spoke to the engineer, he told me there were no transmitter problems in the area. However, he did upgrade me to be able to get Orange cover as well as T-mobile cover. Didn't make any difference.

I complained again and was contacted by customer services. The young lady was very good and did try to help. Her engineers told her to tell me that its the weather that is the problem. My signal should improve when the weather improves.

What a load of nonsense! My work phone (O2 network) has a perfect signal.

So I asked if I could terminate my contract as the 'service is not fit for purpose'. Nope - because I do occasionally get a signal.

End result - a discount for a month during the bad weather.

IF T-Mobile can blame the weather, then they should offer a 'summer only' option.

Excuses gone mad - crazy!

I received a sales text, despite having been opted out of all marketing communication. The text included the phone number of the local branch where I got my phone. I called them, asked to talk to a manager, and they said yes, they are aware that many people who were on the 'do not call' list were contacted.

The store manager did not have, or did not give me a contact number for the regional office that was responsible. The customer service people referred me only to a PO box in Albuquerque to send a complaint to.

then I would print this page and send it to there po box.

tmobile has let us down for 2 years and did us wrong to the end.service is terible and you get treated like they are doing you a service by only charging you 50 and not 200 dollars to cancell when the problem is them.we had a battery implode on a phone.no service in the kitchen on my phone but it worked in the very next room.my sons phone was not working when we got it so we three more phones to try. that did not work either.got a different phone that costs us and extended our contract.we did not know this but tcouldnt undo is latter.my husbands blackberry did not work and he went through two of them . turn of your phone for the night was their idea but we only have cell phones to rely upon so if an emergency no one can contact us.dah!the map of coverage is not correct as we found out during travels.more than one time proven wrong since we travel this route every few months.my phone would not work for a couple days and tmobile said to call when it did it.cant do that because i cant contact my husband to tell him it is not working.my kid was unable to call us when he needed things .what if that could have been an emergency!when i hit a deer in a spot tmobile had coverage it did not work as always in that spot and i had to drive on.cant call 911 if it does not work at all.went with a new company and had to pay to get out of my kids contract because no one said it would extend the contract by getting that phone for him two months into crappy service.our store in town closed up we bought the phones a month latter.they say you can return and get problems handled i have never had anything done. they act like they care but why not show it by doing something!what does one person do to get a big company back for doing them wrong!LETS GET TOGETHER AND GET TMOBILE BACK FOR ALL THEY HAVE NOT DONE!we should all write the BBB AND MAYBE UNITED WE CAN GET THEM BACK FOR DOING US WRONG!WHAT HAVE THEY DONE TO YOU!

When my contract was up on December 10, 2010 I called to have both my phone lines cancled T-mobile made it extremly diffcult and transfered me to three different departments before I was told my lines would be canceled. I recieved a bill a few weeks later for 400 dollars. I was given a detailed billing cycle was for after I closed out my account. When I called and asked to be given a detail bill I was told that because I closed my account I could not recieve one to go to a T-mobile store. When I went to a t-mobile store they told me that they could not print up a detailed bill either. I called yet again to customer care and was told I went over my minutes and had roaming charges after I had closed the account I asked again for a detailed bill as was hung up on.

selling a phone with 2 year contract .. that was not even offerd with contracts.. ... and i cust service... i called you all day every day you guys are all i did cawll begging for help ..i will contenue to call try to get help ... its a game now ..
you see what was done to me and did nothing to help .. .. well i do now know the phone is not a contract phone at walmart when i was sold it so no thanks to you .. it now is offerd with 2 year contract at wall mart . .. run little boy in lake land

S FL AVE T MOBILE ... ITS THE EMPLOYEE... I AM THE ONE WHO CAN IN SO PISSED LAST YEAR.. AND I AM SORRY BUT IM STILL AFTER THE EMPLOYEE WHERE IS HE .. IM FILEING COMPLANTS EVERY WHERE I CAN 2 YEAR CONTRACT ..UNLIMITED EVERY THING AND SOLD SAMSUNG T139 I BELIVE ... IM NOT HAPPY .. WHY DO WONT CUSTERMERS MAD LIKE THIS .. CAN I HAVE HIS JOB

You don't sound so bright.

I HAVE BEEN A T-MOBILE PREPAID CUSTOMER FOR A NUMBER OF YEARS NOW. BUT ON MONDAY FEBRUARY 7, 2011, I DECIDED THAT I WAS TIRED OF BUYING PHONE CARDS, BECAUSE I SPEND OVER ONE HUNDRED DOLLARS A MONTH PURCHASING PRE-PAID CARDS. I DECIDED TO CONVERT OVER TO THE FLEX PAY PLAN. BEFORE I LEFT THE STORE, I WAS TOLD THAT MY SERVICE WOULD BE ACTIVATED WITHIN ONE HOUR. WELL, THAT NEVER HAPPENED, SO I CALLED CUSTOMER CARE, AND ASKED THEM WHEN MY SERVICE WOULD BE ACTIVATED, AND THEY TOLD ME THAT IT WOULD BE 24 HOURS, I WAS FINE WITH THAT. BUT THE NEXT DAY, MY SERVICE STILL HAD NOT BEEN ACTIVATED, SO I CALLED THEM BACK, AND I WAS TOLD THAT IT WOULD BE 48 HOURS, I KEPT CALLING THEM EVERY MINUTE TRYING TO GET THIS SITUATION CLEARED, THEY TOLD ME TO BE PATIENT, THAT MY SERVICE WOULD BE ON THE NEXT DAY, WELL THE NEXT DAY, IT STILL WAS NOT ACITIVATED, AND I WAS TOLD THAT IT WOULD BE 72 HOURS BEFORE MY SERVICE WOULD BE SWITCHED OVER, AND BY THIS TIME AS ANYONE COULD IMAGINE, I WAS UPSET, BECAUSE THOSE PEOPLE JUST KEPT GIVING ME THE RUN AROUND, THEY KEPT TELLING ME THAT THEY WOULD TALK TO THEIR SUPERVISOR, AND THAT THE MATTER WOULD BE HANDLED IN A COUPLE OF HOURS, AND THAT MY PHONE WOULD BE WORKING, A COUPLE OF HOURS PASSED AND NOTHING STILL HAPPENED, SO I KEPT CALLING, THEY TOLD ME THE SAME THING, THEY WOULD TALK TO THEIR SUPERVISOR TO GET THIS MATTER TAKEN CARE OF, AND TO CALL BACK IN A COUPLE OF HOURS, MY SERVICE WOULD BE ACTIVATED. I GAVE THEM THE BENEFIT OF THE DOUBT, SO I WAITED MORE THAN TWO HOURS TO CALL THEM BACK, AND I STILL DID NOT GET THE ANSWERS THAT I WANTED, AND THAT I WOULD HAVE TO CALL BACK TOMORROW TO GET THIS MATTER TAKEN CARE OF. SO, FINALLY I WAS AT MY WITS END, AND I FINALLY CALLED BACK TO CANCEL MY SERVICE, AND THE FIRST THING THAT I WAS ASKED WAS, WHY DO YOU WANT TO CANCEL YOUR SERVICE? AND I KINDLY RESPONDED BY SAYING, I HAVE BEEN WITHOUT PHONE SERVICE FOR 4 DAYS, AND I AM SURE THAT IF YOU WERE IN THAT SITUATION, YOU WOULD DO THE SAME THING, AND AS USUAL THEY TALKED ME OUT OF IT, BECAUSE THEY PROMISED ME THAT MY SERVICE WOULD BE ON, AND THAT THEY WOULD IMMEDIATELY GET WITH THEIR SUPERVISOR TO HANDLE THE SITUATION, AND IT NEVER HAPPENED. I'M NORMALLY A CALM AND COOL PERSON, BUT THIS REALLY DOES NOT MAKE ANY SENSE, AND IT DOES NOT MAKE ANY SENSE FOR THESE PEOPLE TO KEEP GIVING ME THE RUN AROUND ABOUT THIS. I HAVE BEEN WITHOUT MY PHONE FOR FOUR DAYS, AND THEY STILL CANNOT GIVE ME ANY ANSWERS, THE ONLY THING THAT THEY KEEP TELLING ME IS THAT THEY WILL TALK TO THEIR SUPERVISOR, OR THERE ARE ALOT OF PEOPLE WHO ARE CONVERTING THEIR SERVICES, THAT'S WHY ITS TAKING SO LONG. AFTER THIS, IS WILL CANCEL M SERVICES, BECAUSE I NO LONGER WANT T-MOBILE AS MY MOBILE CARRIER.

When Calling Customer service for over two year now it takes over a hour for someone to pickup the phone and help you! Easy to prove just call customer service and lay down the phone and come back in a hour and it is still playing that awful music! And can only mean one thing they dont care about keeping there customers! Hope some one with some power reads this and cares enough to help the thousands of T-Mobile customers that suffer from there I don't give a crap attitude they have toward them... Just call and see for ur self!

Yes, bait and switch is when a company advertises a product, but when you go to a store, that product is not in stock. That is what happened. What do you think bait and switch means?
When you say "I think you just showed up after the good phones were sold" you are describing bait and switch.

Dear Corporate Paid Shill:

Stop spreading misinformation. Here is what I allege T-Mobil did:

1. Advertised all phones in stock are free for a specified period.
2. Intentionally under-stocked the higher cost phones in an amount not reasonably calculated to meet the expected volume.
3. Intentionally ran out of the over priced phones.
3. Then had their employees take out the lower priced phones in order to obtain customers entering into multi-year contracts.

On what sort of basis could you possibly assert that if they sold even a single high priced phone, T-Mobil is out the woods? This is just made up.
And, not to be insulting, but do you even understand basic math? You really have to ask why it would be more profitable for T Mobil to give away phones it purchased at lower cost, rather than higher cost?

Please up your game, because your response was border line [censor].

I really would like to hear from anybody who received a "cheap" phone during this sale.

Corporate Shill:

Why do you post on this board hundreds of times, universally declaring the company to always be right? I expect you are some bizarre corporate experiment on responding to the internet. Where do they find angry people such as yourself? Colorado? Oklahoma?

And if you want legal advice, or how 2 and 3 can be proved, you should speak with an attorney. Please stop trying to provide it yourself -- it's really not up to snuff.

In addition to ignorant, you really are borderline insane, aren't you?

You really are just tired of sounding stupid, aren't you.

Please, post some more of your insightful legal analysis. Or as you call, them points.

Here are some of your dumber points:
1. If they gave away low cost phones rather than high cost phones, it did not increase their profits.
2. If they had a single high priced phone in stock, they did not practice bait and switch.

Nope. That is not the point.
The point is is that we have a large company intentionally misleading people in order to entice them into entering into multi year contracts.
In California at least, when a company advertises a sale, they are required to maintain reasonable inventory. That is the law, rather than your belief that they need to have 1 item in stock.
Last year, T-Mobile obtained over 100.000 new multi-year contracts when they ran a similar sales campaign. They had a pretty good idea as to how many phones they were going to need this year.
I think they intentionally understocked desirable phones in order to maximize profits. If true, and I think it is, this is fraud, and there are consumer protection laws that make it illegal.
Sorry that you don't think that is the law. Or maybe you are certain they did not intentionally understock desirable phones.
To be honest though, given your rudimentary critical thinking skills (duh, if they had one phone in stock, it would not be bait and switch -- duh, how can giving away cheap phones rather than expensive phones have increased their profit?), I am not too concerned about what you think.

Le t me give you some advice. Rather than posting to these boards all day, work on getting your GED.

Come on can't we just get along!

I have no idea why consumers on this board like getting misled by companies.

The test is not whether the advertisement states "while supplies last". If companies are advertising a product at a discounted price, they "have to a sufficient quantity of the advertised product to meet reasonably anticipated demands, unless the advertisement clearly and adequately discloses that supply is limited and/or the merchandise is available only at designated outlets."

T-mobile has run this campaign in the past. They knew or should have known their inventory of the advertised product did not meet reasonably anticipated demand, and they failed to clearly disclose that supply was limited. It's an easy case.

I have had the sidekick phone for the past two years in a contract. I have paid between $87.00 and $88.00 per month for this phone that includes insurance. During the past two years, there has been frequent service loss and phone malfunctions. The email capability has long delays and/or doesn't transmit at all. I have not been able to access photos in the phone for six months. The first sidekick I bought broke and I received a replacement before the first year was up. The replacement phone's dial is cracked. I called to get a replacement phone and was transferred to another company that provides the insurance. They told me that I would need to pay $200.00 to receive another phone. I found this out a month and a half ago so I dropped the insurance because I was not aware that it would cost that much for a replacement phone. It didnt make any sense to me that I should still need to pay $200.00 after paying for insurance almost two years. This week, I received a text and proceeded to read it and the phone malfunctioned and still hasnt worked. The screen is all white with red "x"s across it. I just paid my bill of $82.00 a week ago. I called Tech Support for the Sidekick Dept. I told the representative that I want a replacement phone--new, used, or refurbished---and I am not paying any extra money for it. I was told that my phone isn't under warranty and I could not get another phone unless I paid money for one. Supposedly, I spoke with supervisors, Reagan and Corey-#12178. They both were absolutely inconsiderate and "unpassionate" about my service. They couldn't have been further away from providing good customer service and being considerate. This is unacceptable and I feel you are committing fraud by taking my money and unwilling to provide good customer service by accommodating me. Everyone knows that your Sidekick phones are a piece of junk and your customer service is the "bottom of the barrell". I have written your CEO & President, COO, CMO, CSO and Chief Legal Ofcr. I am also writing your State's Attorney General's Office informing them of your unscrupulous practices and unwillingness to accommodate me after taking my money.

I am having problem with my bill. My bil for this 21/2/2011 is £124. I have speak to one rep who told me I have two contract phone and another who said io was being charge because I change my number in the middle of the month. When I started to ask question and they don't know how to answer me. They start tell me I was being rude. I have speak to another gentlemen who say I was charge because I didn't pay january bill. That's not true becauase I use credit card to pay. From I been with t mobile its pure trouble. They charge me for things I don't even used. I would like to know how to complain abvout them, because I refuse to pay this bill untill some sensible can explain it to me. I feel like they are cheating me, because if I speak to ten different t mobile rep. They all tell me a defferent story about my bill.

I have been with T-mobile for 10years and never had a problem until now. The T-mobile representative told me that when I add lines to my family plan that I would not be renewing my contract on the old lines. I decided to get new 2 lines and couple months later I decided to cancel my old lines and now T-mobile representative is telling me that all the lines' contract has been renewed so if I cancel the 2 old lines they would charge me $500 for cancelling the 2 old lines. T-mobile representatives should not be trusted because they tell you whatever you want and decide not to put it in their notes so next time you call due to the same problem it was never noted so it was never said. You are the one who had been scam by the T-mobile representatives. How can we know what they are writing in their computer when we are on the phone. T-mobile are liars and never to be trusted! They are FRAUD, LIAR and SCAM ARTIEST!

Hi KatieLee !
You're not the only one, it happened to me too. T-Mobile is not as good as few years ago. They're losing their reputation.

T-Mobile sucks!

A YEAR AGO MY FIANCE AND I SWITCHED TO TMOBILE..AT THE TIME THINKING IT WAS A GOOD IDEA! WE SEARCHED ONLINE FOR PHONES WE WANTED AND PLAN WE NEEDED AND THEN CALLED AND ORDERED OUR SERVICE OVER THE PHONE. REP WAS EXTREMLY NICE AND SEEMED TO KNOW WHAT SHE WAS DOING. WE REQUESTED AND PAID FOR EXPEDITED DELIVERY...OVERNIGHT...4 DAYS LATER..NO PHONES. WE CALLED AND SPOKE TO SUPERVISOR WHICH INFORMED US REP NEVER CHECKED OVERNIGHT DELIVERY BUT FOR SOME REASON WE WERE IN FACT CHARGED FOR IT. SHE DID CREDIT MY CC BACK THE FEE. 2 DAYS LATER WE RECEIVED OUR PHONES. MY FIANCE'S PHONE WAS AS ORDERED ALTHO MY PHONE WAS A DIFF STORY...NOT ONLY WAS IT THE WRONG MODEL...IT WAS A DIFF COLOR AND MARKED WITH A REFURBISHED STICKER! I CALLED AND SPOKE TO A SUPERVISOR AGAIN. SHE APOLOGIZED AND I RECEIVED CORRECT PHONE NEXT DAY. THIS IS WHERE THE SOMEWHAT GOOD SERVICE STOPPED. A FEW WEEKS LATER MY FIANCE'S PHONE KEPT FREEZING UP..WE CALLLED IN AND REP SAYS TO US...U SEEM TO BE CALLING IN ON ALOT OF ISSUES...OK...WELL...WONDER WHY? MIGHT BE BECAUSE WE R HAVING ISSUES! THAT PROBLEM SOLVED EVENTUALLY WITH NEW SIM CARD. FEW MONTHS LATER...WE MOVE TO A DIFF STATE...I CALL AND CHANGE ADDRESS AND REQUEST NUMBER CHANGES...2 HOURS LATER IM STILL ON HOME PHONE WITH REP THAT I CAN BARELY UNDERSTAND BCUZ SHE DOESNT SPEAK PROPER ENGLISH...I FINALLY GET SUPERVISOR ON PHONE AND EXPLAIN I HAVE BEEN ON PHONE FOR OVER 2 HOURS JUST TO CHANGE NUMBERS AND SHE SAYS PROCESS SHOULD ONLY TAKE 10 MINUTES BUT SHE CANT DO NUMBER CHANGE FOR ME..SHE HAS TO TRANSFER ME BACK...HOUR LATER..MY HOME PHONE DIES...STILL NO NUMBER CHANGE...I CALL FROM CELL PHONE..THEY TELL ME I CANT BE ON CELL PHONE TO DO THIS...NOW IM REALLY MAD...I CALL NEXT DAY...ON HOLD FOR OVER AN HOUR...GO FROM REP TO SUPERVISOR...I JUST WANT TO CHANGE CELL NUMBERS BCUZ WE MOVED...LONG STORY SHORT...AFTER ABOUT 5 HOURS TOTAL IM TOLD..U HAVE A FAMILY PLAN AND TO CHANGE NUMBERS ON A FAMILY PLAN THERE IS A WAITING LIST! A WAITING LIST? WHAT THE HECK DOES THAT MEAN? IM GLAD TMOBILE HAS SUCH GREAT TECHNOLOGY! THANKS TMOBILE!

T-mobile is scamming everyone. Check your bills properly for "REQ" extra charges for additions like: intl text unlimted and internet. I've been scammed by them and they refuse to take the extra charges off my bill saying i agreed to the charges when i got the phone for a discount. No one told me that i would be locked into $45 extra plans at the time i signed up. They are sneeky. If you loose your phone your HIT. down grade, your HIT. Do NOT TRUST T-MOBILE and check your contract with them. Chances are your paying or have been paying extra charges.

Why is it that no one can explain to me, in Customer Service why my phone is being disconnect on the 7th of the month when my bill is due on the 7th of the month when on t—mobile website it states that PAYMENT DUE ON 7th. And tale me I do not qualify for a regular plain because of my phone was turn off on the 7th 12:00am. The company that I work for get a discount on t-mobile services but t-mobile says not with the flex account. I PAY MORE FOR 750 MIN AT VERIZON I CAN GET 1400 MIN AND A IPHONE FOR THE SAME.

This complaint concerns T-Mobile's misrepresentation of services and customer service. I have a T-Mobile cell phone with prepaid minutes. On 3/29/2011 I added minutes to my phone. I was told $100 would buy 1000 minutes and I would also get a 15% bonus of minutes. The 1000 minutes were added to my account but the 15% bonus minutes were not added and have still not been added. When I inquired today as to why the bonus minutes had not been added, I was told they are automatically added and they should be there. After a 15 minute discussion with the T-Mobile reprensative I was told to call customer service. I called customer service and after about 10 minutes I finally talked to a person (Emanuel) who told me my $100 purchased only 850 minutes and the 1000 minutes added to my account included the bonus minutes. Since this was not what I was told I questioned this answer and was told I would be connected the

My spouse received a letter from AFNI stating that he owed $457.27 to T-MOBILE. First off he never had a plan or contract with them he had a pre-paid phone. Second of all, we just recently moved to this address and never use this address unless needed and somehow they got this address. How did they get this address? We have METRO PCS phones and at that we do not use our address it under my mother's. Who can i call to prevent from going to our credit.

T-mobile is a very very bad phone service. I just got t-mobile for 3 month and going to my 4th month. T-mobile have a very bad connection. I have 2 lines with t-mobile and one kept saying searching even when someone call or when i call someone.ON my other line while i were talking is hang up. I call t-mobile since the first time I got problem and they did a trouble shooting and is got better but still having alots of problem so I call in again and again and agian but they cant fix the problem. They kept blame is might be my phone, sim, and bla bla but on my 3 month one the t-mobile representative on t-mobile website kept telling me to get a sim card replacement and after 2 times is FINALLY work but my 2 line still lost signal and hear static. I didnt continue my 4 month because I want them to solve my problem first but all they say is sorry and No. I refill my account with some money while waitting and before a refill I ask them ''is there any cost if I call to someone who have t-mobile'' and they say NO but on sunday is when I refill and I were talking on the phone with my second line and is hang up saying i dont have enough money. T-mobile even tell me sorry about they give bad info but they say they can't do anything and this and that. FINAL ADVICE FOR EVERYONE IS STAY AWAY!

p.s I'm lucky that I didnt sign a contract with them

Hello,

Please help me get my refund - I ordered a phone from T-Mobile on 22nd Mar 2011 (Order Number : [protected]). For a " LG Optimus T™ with Google™ - Titanium Prepaid", I received the phone on 24th March 2011. I opened the package, the bubble wrap was not in there (It existed but no air in them). I opened the phone checked it throughly, Noticed that the back Battery Panel was cracked, i called t-mobile and asked them if they could send me the back cover only, they said no - I will have to send the phone back to them and they will send me another phone. Also they said the process will be delayed as it was a shipping damage and they will have to open a case with the shipper (UPS in this case) - I don't understand why the customer has to wait for their claims, i paid and expect the right product and if it is defective irrespective of the defect or who was it caused by T-Mobile should solve that within (With UPS), why should the customer be suffering, Any ways i thought just a week lets wait, i called the customer care again and asked for her suggestion how to go about this current situation as i needed the phone badly (My old phone was damaged) she said its going to take a while, why don't you ship us the phone and once we receive it they will inspect it and process my (New Order or Refund) Later i came to know that the staff had no knowledge that they cannot place a new order - Customer has to do that. I sent the phone back to T-mobile and T-mobile acknowledged that they received the phone by 1st Apr 2011, they said i should see the refund of the amount within a week (Also gave me a side note that it could take 30++ days to get my refund ). Since then i have been calling them for my refund, spoke to the supervisor, no help at all. I have to pay my credit card bill and i usually pay the amount in full and its due in 4 days. Can you please do something about my refund. My problem is i don't understand why should the customer suffer (Bear the Frustration), My part was paying the amount on time and i did that. I paid upfront, sent the phone back why would they hold my money? and i was without phone for 2+ weeks and went through a lot if trouble, finally had to buy the handset from a third party. After waiting and multiple calls T-Mobile is not taking any responsibility and instead the executives are rough. They just tell you that wait for 30 days then call back and we can initiate the Manual refund... Please help me in here ... Why should i suffer in all these ... ? I request Complaints Board to please take a strict action on my behalf and help me out. Thanks.