CB Online Shopping Vestiaire Collective VC accepted a buyer’s claim of item not described but it was described accurately and the photos the buyer sent shows them damaging the bag

Vestiaire Collective review: VC accepted a buyer’s claim of item not described but it was described accurately and the photos the buyer sent shows them damaging the bag

Raeskyblu of SE

Aug 23, 2023 7:58 am EDT

Verified customer

Featured review

VC accepted a buyer’s claim that an item listed in ‘fair condition’ was not as described. The buyer sent photos, but the photos show them damaging the bag. VC cancelled the sale without contacting me and informed the buyer is shipping back a bag that is more damaged than what was shipped. The specific ‘fair condition’ was described as “the fabric is loose”—images (ending 8C and AD) showed parts of the bag had an outer layer of fabric that was loose from the base. Not all fabric was loose—on the bottom, parts of the front and inside pocket show the original tight fabric and the loose fabric. In a chat initiated by the buyer about the condition, I also informed them: ‘ The canvas is made of neoprene and the top layer is not as tight as it originally was.“

The images the buyer sent in with their claim show them pulling the fabric away from the bag, essentially detaching it completely. There is no store on the planet that would allow a customer to actively pull the structure of a bag apart! Photo file name ending in: FE, FC, 0E, 28 are from the buyer. It makes the fair condition considerably worse. It is also fraudulent on the part of the buyer. This is illegal

VC is not answering in their chat—their agent (James R August 23 12:34) started the chat but abruptly ended it won’t acknowledge that the original description and images was accurate nor the chat where I communicated the condition in more detail. And only apologies for the inconvenience then disappeared. I will be stuck with a severely buyer-damaged bag, a loss of money and negative impact on my seller account. Ref [protected]

Desired outcome: As original description was correc, the buyer must keep the bag and re-list it themselves per VC terms and I receive payment. or, payment as it is now damaged worse. VC may sell it if they want but I want compensation for my sale

Photos from the buyer

View 0 more photos

Original photo of the bottom of bag in the listing—note how much tighter the fabric is compared to buy’s photo showing the bottom feet

View 0 more photos

Original photo in the listing showing the front of the bag—note difference compared to buyer pulling fabric completely off

View 0 more photos

screen shot of chat confirming condition

View 0 more photos

0 comments

Add a comment

Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

Vestiaire Collective - Scam! My handbag was stolen! 10

Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Faulty St. Agni Sandles

Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

Vestiaire Collective - Multiple dresses/ jacket/ coat

Vestiaire Collective - Customer Service

Vestiaire Collective - Duty/taxes

View all Vestiaire Collective reviews and complaints

Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
+1 (855) 842-1822

Click up if you have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number

United States

+33 176 494 848
+33 176 494 848

Click up if you have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number 38 38 users reported that they have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number 30 30 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number

12%
Confidence score

International

+44 844 581 5554
+44 844 581 5554

Click up if you have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 29 29 users reported that they have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 31 31 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number

United Kingdom

+358 942 450 126
+358 942 450 126

Click up if you have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number

Finland

+33 970 253 737
+33 970 253 737

Click up if you have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number 8 8 users reported that they have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number 3 3 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number

45%
Confidence score

France

+49 322 2109 1915
+49 322 2109 1915

Click up if you have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number

Germany

+39 848 124 101
+39 848 124 101

Click up if you have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number 2 2 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number

33%
Confidence score

Italy

+34 902 882 124
+34 902 882 124

Click up if you have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number

Spain

+46 852 500 640
+46 852 500 640

Click up if you have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number

100%
Confidence score

Sweden

+34 971 57 65 24
+34 971 57 65 24

Click up if you have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number

More phone numbers

Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

More emails

Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

Vestiaire Collective social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 21, 2024
View all Vestiaire Collective contacts