CB Online Shopping Vestiaire Collective Delayed insecure payment

Vestiaire Collective review: Delayed insecure payment

Mjk65 of NL

Jan 04, 2020 12:22 pm EST

Verified customer

Resolved

Replied

I have sold an item with reference number 8504433. On 18 December this item was checked and accepted. Normally a payment is made next Tuesday. I called Vestiaire because in my account no date payment was mentioned only ‘ payment pending'. However, on 24 th of December I was not paid. I called Vestiaire again about this issue. On 31 December I still did not receive payment. I would get a confirmation email. I did not receive an email. Yesterday 3 January I chatted with Vestiaire and asked for a confirmation of payment on 7 January, next Tuesday. He promised to send me an confirmation email today that payment will take place on 7 January. I did not receive an email. I need the payment for my sold item asap! Vestiaire is doing nothing! Ms Koelemeijer

Vestiaire Collective response

Jan 06, 2020 9:04 am EST

Vestiaire Collective customer support contacts

Phone numbers

+1 (855) 842-1822

+33 176 494 848

Address

33 Boulevard du Général Martial Valin, Paris, 75015, FR

Website

www.vestiairecollective.com

File a complaint Write a review

View all Vestiaire Collective contacts

Dear Ms Koelemeijer,

Please let us apologize to you here regarding the delays additional required to transfer the payment of item reference 8504433 on your account.

We kindly confirm to you that your payment is scheduled for tomorrow, Jan 7th, 2020. However, please expect a 5 business day delay, due to interbank processing time on international transfers.

To clarify the situation, logistic delays seem to have impacted your payment date, since it is scheduled the Tuesday following the date your item has been shipped out from our facility.

A commercial gesture will be shared to you by email within the next 24 hours in order to apologize for this exceptionnal situation.

Please rest assured that our teams are doing their utmost to reduce any kind on delays, due to current industrial actions.

We remain available for other requests and additional questions on payments by email and on the chat.

Best wishes,
The Vestiaire Collective team

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

Vestiaire Collective - Scam! My handbag was stolen! 10

Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Faulty St. Agni Sandles

Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

Vestiaire Collective - Multiple dresses/ jacket/ coat

Vestiaire Collective - Customer Service

Vestiaire Collective - Duty/taxes

View all Vestiaire Collective reviews and complaints

Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
+1 (855) 842-1822

Click up if you have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number

United States

+33 176 494 848
+33 176 494 848

Click up if you have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number 37 37 users reported that they have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number 28 28 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number

14%
Confidence score

International

+44 844 581 5554
+44 844 581 5554

Click up if you have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 29 29 users reported that they have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 31 31 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number

United Kingdom

+358 942 450 126
+358 942 450 126

Click up if you have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number

Finland

+33 970 253 737
+33 970 253 737

Click up if you have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number 8 8 users reported that they have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number 3 3 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number

45%
Confidence score

France

+49 322 2109 1915
+49 322 2109 1915

Click up if you have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number

Germany

+39 848 124 101
+39 848 124 101

Click up if you have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number 2 2 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number

33%
Confidence score

Italy

+34 902 882 124
+34 902 882 124

Click up if you have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number

Spain

+46 852 500 640
+46 852 500 640

Click up if you have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number

100%
Confidence score

Sweden

+34 971 57 65 24
+34 971 57 65 24

Click up if you have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number

More phone numbers

Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

More emails

Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

Vestiaire Collective social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 13, 2024