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CB Online Shopping Vestiaire Collective Delayed insecure payment
Vestiaire Collective

Vestiaire Collective review: Delayed insecure payment

M
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12:22 pm EST
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I have sold an item with reference number 8504433. On 18 December this item was checked and accepted. Normally a payment is made next Tuesday. I called Vestiaire because in my account no date payment was mentioned only ‘ payment pending'. However, on 24 th of December I was not paid. I called Vestiaire again about this issue. On 31 December I still did not receive payment. I would get a confirmation email. I did not receive an email. Yesterday 3 January I chatted with Vestiaire and asked for a confirmation of payment on 7 January, next Tuesday. He promised to send me an confirmation email today that payment will take place on 7 January. I did not receive an email. I need the payment for my sold item asap! Vestiaire is doing nothing! Ms Koelemeijer

Vestiaire Collective response
Jan 06, 2020 9:04 am EST
Vestiaire Collective customer support contacts
Phone numbers

+1 (855) 842-1822

+33 176 494 848

Address

33 Boulevard du Général Martial Valin, Paris, 75015, FR

Website

www.vestiairecollective.com

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Dear Ms Koelemeijer,

Please let us apologize to you here regarding the delays additional required to transfer the payment of item reference 8504433 on your account.

We kindly confirm to you that your payment is scheduled for tomorrow, Jan 7th, 2020. However, please expect a 5 business day delay, due to interbank processing time on international transfers.

To clarify the situation, logistic delays seem to have impacted your payment date, since it is scheduled the Tuesday following the date your item has been shipped out from our facility.

A commercial gesture will be shared to you by email within the next 24 hours in order to apologize for this exceptionnal situation.

Please rest assured that our teams are doing their utmost to reduce any kind on delays, due to current industrial actions.

We remain available for other requests and additional questions on payments by email and on the chat.

Best wishes,
The Vestiaire Collective team
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  1. Vestiaire Collective Contacts

  2. Vestiaire Collective phone numbers
    +1 (855) 842-1822
    +1 (855) 842-1822
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    United States
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    12%
    Confidence score
    International
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    45%
    Confidence score
    France
    +49 322 2109 1915
    +49 322 2109 1915
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    Germany
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    33%
    Confidence score
    Italy
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    Spain
    +46 852 500 640
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    100%
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    Sweden
    +34 971 57 65 24
    +34 971 57 65 24
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  3. Vestiaire Collective emails
  4. Vestiaire Collective address
    33 Boulevard du Général Martial Valin, Paris, 75015, France
  5. Vestiaire Collective social media
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