Village Capital & Investment
Reviews and Complaints

I am submitting this complaint for 2 reasons: 1) to increase awareness that Village Capital is the most unethical and unprofessional business in the mortgage banking industry and 2) to get reimbursed for the late fee my current lender imposed due to their lack of incompetence processing home loans. I received an advertisement letter and reached out inquiring to refinance (FHA streamline) my home back in April. There were several lenders reaching out. Initially, the Loan Officer, Stephen K, was responsive when it came to gathering the initial documentation to get this started. They ran my credit and told me not to pay my May mortgage. This refinance would process in May, I would not have a payment in June, and first payment would be due in July. They scheduled a day/time to send out a notary to finalize the documentation. I didn't get a call the day before to confirm the appointment, so I reached out to Stephen and he directed me to his assistant Kole S Kole confirmed a notary indeed would be coming. The next day came, no phone call, no notary. This proceeded to happen 3 MORE TIMES. Very frustrated, I reached out again. Kole stated they had not received the payoff statement from a previous lender, which is what he was waiting on in order to schedule the notary. He never bothered to coordinate the best time for me; I had to rearrange my work schedule to get on the phone with him several times to gather documentation that should have been gathered weeks ago (I was told they had all the info they needed). After all that was said and done, they confirmed yet another notary appointment. So, I waited again, and the notary did not show. So, I reached back out to Stephen and Kole again. NO RESPONSE from either. I emailed, called, and texted several times. I was getting concerned because it was already 5/21, and I needed to know whether or not to pay my mortgage. A late fee had already been applied, giving it was past 5/15 deadline. Because I did not get a response, by 5/24, I paid my mortgage. The same day, on 5/24, Stephen FINALLY replies stating he was "out of office." It seems unprofessional to not respond AT ALL to a client on such a time sensitive issue. Neither Stephen or Kole indicated they were out of office or had a delegate. At this point, I was fed up and told him that I do not want to proceed. I requested Village Capital pay my late fee given they put me through this "circus show" and wasted my time. He informed me that I NEED TO CALL my current lender and explain my situation and "sometimes" they will waive the fee. This is unacceptable. This late fee was applied to due Village Capital's loan officer and assistant and should be paid for by Village Capital. It is absurd they took all this time to obtain ALL MY PERSONAL information. I could have gone with another lender and had this processed by now. Stephen also proceeded to "inform" me that they are required to store my information in a secured way for 3 years. Buyer beware...if anything happens with my information over the next 6 months to 1 year, this will be the first business I contact. They do not understand how to process loans; I am confident they store information in the same manner.

I had a contract to refinance in April. I developed a relationship with a previous employee who left. The actual refinance experience was terrible. Back in October I was researching refinance options and was contacted by Chandler of Village Capital. Chandler and I developed a business relationship and he was working really hard to see if he could get my husband and I refinanced. We couldn't get refinanced intially because we had a 30-day late on our record. He told me to contact him again in February after my loan had seasoned. So, I told him I would. I started calling him in January and did not receive any calls back. So, I left numerous messages. Finally, I said that's not like Chandler so I called the main number for the company and eventually was connected to Bradley ***. I later found out Chandler had left the company, so I was really sad not to be able to work with him. The correspondence that Bradley initially sent me said his title was a manager, so, I thought well I'm in good hands. I explained to him that I was initially dealing with Chandler and that Chandler said he could get my rate down to 3.5%, but I had to call back around this time. He said he didn't know if that was something he could still do because the market was changing, but he was going to try his best to get my rate as close to 3.5% as possible. I told him that I understood and that was good enough for me. We started the refinance process and I sent in all of the paperwork requested as soon as possible. Initally, the process was going really smoothly. I was introduced to the loan processor and from that point on I had no contact with Bradley and was unaware of what was going on. I would ask questions through text message and she would respond to the best of her ability. Anytime I asked a question she would say I think it's such and such. So, I was never comfortable with the answers. I starting receiving a lot of paperwork in the mail, but I wasn't sure what my next steps were supposed to be. I had spoken to Bradley that one time and he said he was going to try and get my loan as close to 3.5% as possible, but the paperwork said that my loan was 4.5%. He never spoke to me about the rate, he never informed me of anything. While this was happening, I had another company reach out to me to refinance my loan. I expressed to them that I was already in the process of refinancing. I was asked what my interest rate was and was told that my rate was way too high for the current market and to allow them to compete. This company was able to get my rate to 3.75%. I couldn't believe it, because I had developed such a respect for Village Capital because of Chandler. So, once I got the new rate I contacted Bradley and let him know that I was canceling the loan. Once he got my email he then started corresponding with me. He sent me an email that said let them compete at 3.5%. My jaw dropped. I sent him an email and said that I didn't understand, that was the initial rate that he was supposedly working hard to get me, or that's what I thought. (see attachment) I said I was a little leary now about the company because of the way things had gone. I told him that I had my mind set to go with Village Capital because of the relationship that I had built with Chandler; but now I did not trust the company. I told him in order to rebuild trust I needed communication and needed to understand why I didn't get the 3.5% rate initially and I never heard from him again. Mind you when I first sent him the message and let him know that we were canceling he responded right away. This left me to believe that this company isn't trustworthy; so I wanted to make sure that no one else was treated the way I was treated or done the way I was done.

STAY AWAY FROM VILLAGE CAPITAL Holding onto insurance claim check, forcing me during this trying time (pandemic) to pay for repairs upfront. STAY AWAY FROM VILLAGE CAPITAL & INVESTMENTS LLC I have an insurance claim check to have the hardwood floors on the first floor of my home replaced. The insurance check is made out to my wife and I plus Village Capital and Investments. I called Village numerous times at the beginning of July to see what I needed to do to obtain their endorsement on the insurance claim check. I was emailed a form that was a little hard to make sense of, so I called back at least two more times to Village Capital to get clarification on exactly what I needed to do on my end. I was told to simply send the insurance claim check (I didn't need to endorse it at that time) with an attached letter stating my name, loan number and property address. Also, I was instructed to include a prepaid overnight envelope for return shipping back to me. I mailed the insurance claim check, written letter stating my wishes and included prepaid return shipping envelope overnight to Village Capital on July 15. The information was received by Village Capital the next day July 16. I decided to wait until Monday July 20 before I called and checked the status and at that time I was told that my request and all documents have just made it to the Loss Draft Department and to give them 48 hours before I call back to check status. I called back on Wednesday July 22 and I was told that the check was sent back to me because Village Capital wanted me to endorse the check prior to them endorsing the check. I left out one part the check is almost $14,000 dollars and I've only been dealing with Village Capital for about two months, so I'm very hesitant to just sign over a check in that amount to a mortgage company that has already shown many inconsistencies on how they do business and relay information back to there customers. So I got the insurance claim check back on Thursday July 23 and it included a letter from Village Capital stating that I needed to endorse the check first before they will, however the letter referenced a husband and wife to whom I don't know and I have absolutely no dealings with. Yet Village Capital wants me to endorse a $14,000 dollar check (signing over my rights) when they pull a stunt like this. I sent Village Capital an email that evening stating that I need someone in management to call me as soon as possible to discuss this entire situation. By lunch time the next day no one from Village Capital had reach out to me so I sent a follow up email threatening to log a case with the complaintsboard.com if I don't hear back from management soon. So within a couple hours a customer service manager called me. The customer service manager did the best she could explaining there policy and apologizing for all of Village Capitals mishaps but it's simply not enough for me. I wanted these repairs to my floors done prior to my kids going back to school and Village Capital has totally screwed up my time line. So now I have deal with work, kids going back to school, contractors in my house, temporary lodging and the pandemic all at once because Village Capital wants to put the entire insurance claim check into there escrow account and collect interest on it rather than simply endorse it and send it back. Village Capital wants to release 1/3 of the funds upfront once we provide the Contractors W9 and there Contractors License. Then once the contractor is halfway finished I have to call Village Capital and they will schedule and send out a inspector to check things before they will release the second 1/3 of the funds. The final 1/3 of the funds won't be released until Village Capital schedules and sends out an inspector again for final inspection. So at this rate my simple hardwood floor replacement won't be completed until around October timeframe because of Village Capital's crazy policy. STAY AWAY FROM VILLAGE CAPITAL & INVESTMENTS