Visions Electronics
Reviews and Complaints

this is the worst place to install anything in your car they don't know how to install a simple radio and if you install something else with the radio forget it they gonna f*** everything inside your car I have a nice nice sports car with corvette engine I pay 6000$ for a radio one booster and 4 speaker I expect something good first thing the speacker was not enough strong I blow one the second day and the booster was not hook up properly left was right front was back. the basic sic anyway to make a short story I have to go back there like ten time to fix booster .xm radio onstar antena .speakers they f*** my interior pillar break my speaker grill I got a bad sound like wire toutch steel amplifier still make this bad noise after 2 visit ect ect too much to remember sic the menager of the install KURT hes ? not good on service after sale not good to install nothing and a a...the last time I go there I tell him I don't want to go there again and fix it I got something else to do on my holliday he was arrogant the ten time and more I go there he promise me a lot of thing because I got a lot of problem never give me thing he promise install my systeme in marsh and I the last time was December never again and on top of it they go make a road test I don't know why they make a lot a lot of kilometer with my sports car and they beat the hells of it my car is not the same now I want to know how to suit them now for all the trouble they cause to my car but im not from here and I don't know how to do it [protected]@hotmail.com thanks to read me and don't forget DONT GO THERE

bought a bookshelf stereo system, had for one year, spent 8 months of that year going back and forth to Visions for repair of the receiver, last time I got it back it worked for 5 minutes then failed again. this issue involved 3 different stores the one a I bought it from, the one I was told to take it to for repair and the south side store that I was told had the "big" manager that would take care of the problem. to add insult to injury one of the speakers developed a problem and I took it in for repair, got it back while the receiver was still being repaired, so did not use. decided to hook speaker up to a different stereo, surprise surprise ... they gave me a speaker back, but not the one a gave then, it is either older or newer who knows but the face plate is not the same. I have in the past brought in excess of $14, 000 worth of product from Visions needless to say not another dime EVER. if you are thinking of dealing with Visions let me aid you in dealing with them one service issues, don't. just save yourself the aggravations and throw what ever it is in the garbage, how's that for a customer testimonial

Salesman from this store sold me an Asus Transformer at St. James in Winnipeg. He told me he's going to give me a good deal for this tablet. In their website, this particular tablet is on sale for $348.00, after checking their computer, he said he can give me this tablet for $295.00 but I have to pick it up in their Regent store because they ran out of stock. So I agreed to purchase the said tablet, eventhough I have to drive up to their Regent Store. I was told also by that salesman that they will only accept cash or debit, as payment because the price he said is below cost. But I told him, I dont have enough cash and I have to use my visa card. Then he told me I can use visa but he will charge me another $5.00 for the transaction fee, so I agreed. After I made the payment, he told me that this is going to be a final sale,
that I cannot return it nor exchange it. And the final sale is all stamped in my receipt. But knowing that this is really a good deal for me, I still went ahead and picked up the [protected]@ Regent Store.
As soon as got at the store I handed my receipt to the saleslady, she got the tablet and gave it to me.
As I was opening the box, it looks like its not new, so I checked the tablet also, sure enough it is not new, somebody has used it, there were pictures in it, email address of the previous owner, facebook account, etc. so i was so stunned, I showed it to the store manager and ask him why he gave me a used one and his answer was " they only have open items that were in stock". I told him right away that I wanted my money back. Then he told me to go back to St. James store if I wanted to return it. When I got there, the sales manager told me right away that there was a miscommunication. So he called the salesman that sold me the tablet. The salesman told me, he can only do 2 things, eiheir return the tablet or keep the tablet and he can reformat the tablet for free. I was so upset. I told him the issue here is he sold me a used tablet for a brand new price. I wasted my gas going to pick up the tablet back and forth and he wasted my time as well. And they were not apologetic at all. This is the last time that I'm going to deal with this Store.

Coincidentally my boyfried had also signed up for a cellphone contract through Visions. He was promised a gift card if he signed up for a two year contract and was also sold an opened phone. He was told it had only been opened in the store and shown to another customer. They had a lot of weird problems with even activating the phone and it took a long time. After he signed the contract and left the phone never worked and he never got the gift card either. He tried to resolve the issue with the store and they would not do anything! When he got frustrated they told him to leave- The phone never worked to recieve calls or dial out and he tried at least to cancel the phone plan through the provider- They refused saying that the phone had been used more than 30 minutes already?How would that even be possible? Part of the deal was also that the phone would be free if he signed a contract and there would be no connection fees. Shortly after a bill came from the phone provider billing for the first month of the plan and 35.00 connection charge as well as $150.00 for the phone. We faxed a copy of the contract over to Solo Mobile and they said that it was not legitamite! At the most recent check he is still being pursued by the phone company via collection agency and never used the product! Please Please spend your money somewhere else...Smiles

On boxing day 2010 I went to the Surrey visions store to get a Blu ray home theatre advertised in their flyer. I phoned them in the morning to get a confirmation that the product was in, and I had phoned the day before. All was a go. I was outside of the door when the store first opened, and first to get in. I asked for the advertised item and they said there were none they had sold out. this was the first day of the sale! Finally after arguing for 30 minutes or so a manager came out with a home theatre system and said it was lucky for me they had just one left.(in the morning right after they opened and I never saw anyone else leave with one) I asked the manager why the box looked like it had been opened, and he said that he had opened it to check that it was the system I had asked for. ok- So next question was that I did not see the Bly-ray logo anywhere on the packaging and it was not exactly as pictured in the flyer. The manager was pushy and said that was probably an old picture. He carried the big box out to my car and assured me again that it was a bluray player. I got home set it up and tried to play a bluray disc- It would not play!Within ten minutes I was on the phone with the store. They told me then that the ad was wrong and that they had not had time to print a correction. If I wanted a bluray player it would be $200 more plus tax!I of course got very upset and went to the store right away. As soon as I got there the manager told me not to cause a scene before I even said anything! Basically I talked so loud that after an hour and a half he produced the appropriate system(which I heard them telling other customers that the item was out of stock) and told me if I wanted to trade for It I would have to pay the difference. I waved the flyer in his face and people began to gather around listening. As soon as that happened he quickly agreed to give me the bluray for the advertised price. My question is- How many Vision's employees does it take to tell the truth? None because they aren't capable of it! Remember shoppers; read the lines, over and under, and in between. Get it in writing, you have nothing unless it is- and even then if it is Visions you are dealing with you still might not have it-

We purchased a $4000 LG TV from Visions in 2009. Within 6 months the TV failed so it was covered under the manufactuerer warranty and it was promptly replaced.

The new LG TV got a red/dot/splatter problem within 8 months...now Visions is telling us the replacement TV is only got a 6 month warranty (not 1 full year from the manufactuer) because they replace the TV and they are counting it from the ORIGINAL TV we purchased.

We had bought the $800 extended warranty so now we had to deal with Visions repair for the red dot problem. They sent out some repair people who tried to fix it on site. Complained it was bad reception cable. Then left.

Still the problem was not fixed. We waited another 3 weeks for Visions to send out another repair company. Instead they send out the first Bozos. This time they take the TV. We were without it for 6 weeks (no loaner given). Finally they bring back the TV and the red/dot problem is solved. WOW!

2 months later we start getting horizontal red stripes appearing on the top of the TV. Back to Visions. This is our 3rd repair. Instead of replacing it under the "lemon clause" they want to fix it...again. Same Bozos from before.

The guy comes out and can't fix it, says its the power supply and Visions will give us a replacement TV. We wait another 6 weeks.

Now finally Visions says we can have a NEW LG TV...but the model we have is now changed and they will give us the LOWER MODEL retailing for about $1500. We paid $4000 and Visions replaces it with a $1500 TV with no PicNPic, and several lesser features.

We don't want that TV so we ask if we can upgrade. They agree to give us a [B]$1200 credit for our $4000 18 mo old TV[/B]! :eek: Now lets do the math:

We paid an extra $800 for the TV warranty and Visions gives us a $1200 credit = $400 is what they are valuing our TV. We had to pay an extra $2000 on top of the $1200 credit just to get the TV with the same features as our old LG. This time we purchased Panasonic TV.

We will never purchase Visions Extended Warranty ever again. They jerk you around with the repairs, and then give you the depreciated value of your TV. Better to go to Future Shop who will replace your TV with no quesitons asked.

We purchased a $4000 lg tv from visions in 2007. Within 6 months the tv failed so it was covered under the manufactuerer warranty and it was promptly replaced.

The new lg tv got a red/dot/splatter problem within 8 months... Now visions is telling us the replacement tv is only got a 6 month warranty (Not 1 full year from the manufactuer) because they replace the tv and they are counting it from the original tv we purchased.

We had bought the $800 extended warranty so now we had to deal with visions repair for the red dot problem. They sent out some repair people who tried to fix it on site. Complained it was bad reception cable. Then left.

Still the problem was not fixed. We waited another 3 weeks for visions to send out another repair company. Instead they send out the first bozos. This time they take the tv. We were without it for 6 weeks (No loaner given). Finally they bring back the tv and the red/dot problem is solved. Wow!

2 months later we start getting horizontal red stripes appearing on the top of the tv. Back to visions. This is our 3rd repair. Instead of replacing it under the "lemon clause" they want to fix it... Again. Same bozos from before.

The guy comes out and can't fix it, says its the power supply and visions will give us a replacement tv. We wait another 6 weeks.

Now finally visions says we can have a new lg tv... But the model we have is now changed and they will give us the lower model retailing for about $1500. We paid $4000 and visions replaces it with a $1500 tv with no picnpic, and several lesser features.

We don't want that tv so we ask if we can upgrade. They agree to give us a [b] $1200 credit for our $4000 18 mo old tv [/b] ! :eek: now lets do the math:

We paid an extra $800 for the tv warranty and visions gives us a $1200 credit = $400 is what they are valuing our tv. We had to pay an extra $2000 on top of the $1200 credit just to get the tv with the same features as our old lg. This time we purchased panasonic tv.

We will never purchase visions extended warranty ever again. They jerk you around with the repairs, and then give you the depreciated value of your tv. Better to go to future shop who will replace your tv with no quesitons asked.

Visions car starter: (I am on aish - a federal financial program for the severely handicapped - and am unable to work. Aish is only

$1180/month so I saved a very long time to purchase a car starter).

- car starter purchased feb 2/10 and installed one week later (3 hours) my car is a 2008 corolla.

- one of the remotes (The 2-way one) did not look new, was chipped and gouged and had been opened up. Also, the lock/unlock buttons on the remote were only working intermittently. I went into visions about this and was told I would get a new remote and maybe that would solve the problem. I was also told that if the unlock button didn't work to use the lock button and then the unlock immediately after (Something to do with the "pulse"). The lock-unlock buttons worked when I was at visions.

- got the new remote and it still has intermittent lock/unlock problems. I again went to visions about it and was told to bring in the car again so they could check the installation and product over.

- week later it was checked (2 hours) and I was told it was good to go.

- over the next week or so the lock/unlock continued to malfuction about half of the time but it was completely unpredictable, there didn't seem to be any pattern as to when it worked and when it didn't. I took it back and the visions guy tried it and it worked for him that time again - it was like he didn't believe me.

- got upset and told the guy that I wanted the whole system removed and my money back. I was told that I could have it removed but I would not be refunded the cost of the installation ($150). I asked "even for a problem like this where either the installation or the product is faulty"?. Yes, even then! I was even more upset. The visions guy said "you can yell all you want but that's visions policy". I wasn't yelling.

- during all of this my children (13 and 14) saw the remote not working numerous times. My 24 year old son also drove my car and experienced the same thing.

- went back a few weeks later and spoke to kellin. He said he would order a "brain" and maybe that would help. He again tried the remote at that time and it worked! Aaarrrrrrgh!

- yesterday the starter itself failed to start the car on three different occasions (That was a new thing) and did finally start it.

- I called for kellin (Mar 23/10) and spoke to kelly who didn't think the "brain" had come in yet but who confirmed that it had definitely been ordered. I was told they would let me know when it came in. I never heard back.

- I felt defeated and gave up trying to get satisfaction from visions and thought I would just try to live with it. However over the past few months it is a constant irritation and inconvenience when i'm using my car. I have to put anything i'm carrying down on the ground because I have to use the key to get in the car, I hardly ever even try the unlock/lock buttons anymore, it's so frustrating! = (i have thought several times lately to maybe try to get it fixed again but it just makes me cringe to think of starting this up again with the store here in town so i'm writing to you hoping for a new system that works to be installed or all my money back so I can go elsewhere to purchase a fully functional car starter.

- even though I am severely handicapped and unable to work i'm not stupid or delusional. This thing doesn't work! The unfunny part is that I chose to go to visions for this major purchase because I figured as a big chain store they would have better products and better service than an independent local company. I've since realized that's not the case. Around the same time I purchased the car starter other members of my family made purchased several high ticket items at visions but since the experience i've had they no longer shop there.

I've read your "100% customer satisfaction" policy and I note that it states that the installation fee will not be returned in case of a problem. Had I known that I would not have bought the item from visions since it simply doesn't make sense. It's not my fault if your employees don't perform well or if the product is faulty. There were no signs/notices posted at the service desk warning of the forfeiture of installation fee in case of problems. Also, regarding the receipt, when I went through the till to pay for the car starter I was given the box with the starter and a pink form in it to take to the service desk. I thought the pink paper was my receipt but after the starter was installed it was gone, it turned out to be the requisition for installation. Since I didn't have a receipt I asked for one and was told I couldn't get a duplicate receipt. Sigh but I do have the hsbc credit card statement that shows when I purchased the item and it was paid for in full in may/10. Please help me.

My wife bought me a asus 50in from visions (Regina, victoria location) for xmas. Opened it up and discovered a couple of small deep scratches on the cover (I can live with those) then started it up and it was password protected by some previous owner who returned it. So, bottom line they sold my wife a used computer. Very unfortunate for me the customer.

Although as I write this I realize that it might very well be just an isolated visions branch incident and i'm also taking into account that the younger people these days (I'm 45) don't give a crap (I was probably like that too). And as a business owner I also realize... Who else are they going to hire? Everyone has help wanted signs up so unfortunately the company has to take what it can get for employees (Very frustrating).

So here I am on boxing day standing in line (With my nephew/witness) at visions (I don't know their policy obviously) I finally get to talk to the manager a mister "mark schmalz". I explain to him that I just want to exchange the computer and also that I realize he had nothing to do with it but it was one of his employees that dropped the ball.
What comes out of his mouth is unbelievable!

I'll try to shorten this a bit...

He tell's me that asus has such a good warranty (You can purposely break it and get a new one) "so, your'e telling me that is the reason I was sold a used computer?" he had no answer, except that they don't take back used computers? After asking his name and the name of his superior so that I may write a letter of complaint he gives me the email address for visions and says "but don't bother because they will just send any letters to him anyway".

He then tell's me that he really doesn't care!... It's only a 5 or 7 hundred dollar computer anyway. Like my lowly purchase doesn't matter! My wife also bought me a harmony 9900 remote by the way!

He informs me that the only way to get another computer now is to buy one outright and then return the other when they allow returns and then capped off this sentence with "but you would be stupid if you did that!".

He then tells me that I would have better luck and faster service if I deal with the asus company directly!

Man, i'm glad my twenty year old nephew was there to witness this!

Then, at the end he apologizes by saying sorry, and there it is! Not what I was looking for but it helps. If you sympathize and offer a sincere apology people will respond much more positively. But treated as I was I just wanted to rub the pompus smile off his face by using the wall.

Anyway, i'll sit with my "used" computer until I contact asus to see if they can help. I think i'm pretty much done with visions.
But this is just one mans story take it for what it's worth.

My name is Brett and I had a tv that stopped working about a month ago. I took it to video refit in winnipeg, and visions on regent told me they were going to replace my tv with a samsung plasma which of course was not in stock, no big surprise there as I read a couple of complaints on the internet, of the round around that other customers got in the same situation. My wife and I went to visions on Regent and talked to Graham one of the managers there, everything was fine and dandy he was very helpful and I even told him that I was concerned about getting a round around because of what I read. this was on friday night april the third I believe and we were told to call on Monday to see when our tv would be here. So that means the tv should of been order on monday or so one would think. My wife called because I have a business to run and don't have much time in the day to be calling anyone, I usually don't even keep my phone on me . She was confronted by a very rude women on the phone that would only give her one answer, that the only person who knows anything about it is in mexico and wouldn't be back until the 9th of april, which is stupid because she wasn't even there to begin with so how could she know anything about it. she then asked if there was anyone else there that could help her, and once again she rudely replied her name is Jill and she won't be back until the 9th, she repeated that three different times. Now she made it seem like my wife was asking stupid questions, when in fact she was giving her stupid answers. Its hard to believe that there is only one person who know's how to use a computer to check when a tv would be in. My wife called again on tuesday and asked for Graham because she didn't want to be talk to again in such a rude manner, but Graham wasn't in that day. now by this time I am ferious with the way that their employees treat their customers, and I tried to call the head office on wedesday to find out about my tv and possibly report a complaint on this rude women. I left a message with customer service to call me back. three hours later I get a call and of course by this time I don't have my phone on me and I can't be sitting around waiting for a phone call. By this time My wife has called visions on Regent and finally talked to Graham which hasn't been at work in a couple of days, and if he was any good at his job he would have explained to someone their that we would be calling and to give us info. He couldn't believe that no one could tell her anything(###(cough)) about the tv, and he appoligized for this rude womens comments. Now after looking in to it he finds out that the tv hasn't even been ordered yet another big surprise. He says that the tv is discontinued and we can't get one, but we have a in store credit of $783 dollars which could be put towards another tv, and by the time you add the cost to upgrade and the cost of the warranty I purchased with the first tv I mays well just buy a new one. My wife replies with, well I had to do some investigating myself because no one had the time to do so there. She tells him that there is 16 tv's in south Edmonton and we want one. He calls back to say that he can get one but it is going to take ten bussines days which is ridiculous. it only takes 20 or so hours to get from Edmonton to Winnipeg, Now I understand that there are other deliveries on the way but ten business days is a little unreasonable. Now if the tv was ordered on Monday like it should of been I probably would be ok with the ten business days as we would get it the next week, but now we won't see it for another two weeks, and this is all thanks to one rude women that I hope is dealt with properly or she will keep being rude to your customer, and basically she is representing visions when she answers the phone. But now that I read more complaints I realize that everyone who works there is as stupid as it gets. They remind me of that movie with luke wilson idiocracy, only the people in that movie are a little bit smarter

I am writing regarding Visions extended warranty policies, which I found out today are extremely unfair toward their customers.

Let me explain the situation:
I purchased a 42" Philips plasma TV (model 42FD9954) Feb.17, 2005 from the Visions store at 3915 - 51 St SW Calgary for $2465 plus a $599.99 extended warranty. On January 2nd 2009 it completely stopped working and I contacted Visions regarding coverage under the $600 extended warrantly I had purchased at time of sale. Visions had me contact SMElectronics (SME) to get the TV repaired, and their tech showed up, checked out the TV and left to prepare an estimate. A week later SME called to arrange to pick up the TV for service. And then on January 19th SME told me that they had informed Visions of the repair estimate, and Visions were to call me regarding how to proceed. No one called, so on Saturday Jan. 24 I contacted the SW Calgary Visions store where I purchased the TV. The manager (Dave xxxxx) told me he would contact head office and get back to me, hopefully on Monday the 26th. On Wednesday the 28th I called the SW store again, and Dave informed me Visions would give me a 42" LG plasma TV (model 42PG20) in exchange for my defective Philips unit, and I could come in to pick it up and could upgrade if I so chose.

So today (Thursday January 28th) I went to the SW store to see what the LG 42PG20 plasma TV looked like. On January 27, the Visions website showed the 42PG20 priced for "Final Clearance" at $1099 and your local Calgary flyer showed the 50" Panasonic plasma TH50PX80 priced for "Final Clearance" at $1288. I wanted to upgrade to the Panasonic 50" TV, and thought the difference in price I would have to pay would be [protected] = $189 plus tax on this amount. Mr. Sharp informed me that no, my replacement 42PG20 TV cost to Visions was around $700, and to upgrade to the Panasonic would cost me $1288 -700 or around $588 plus tax. This seemed completely ludicrous - since no doubt Visions cost for the Panasonic was considerably less than their stated "Final Clearance" price of $1288, similar to their "cost" for the LG TV.

Any upgrade would have taken the Visions "cost" for the LG TV against their "retail" for any other TV they had on sale. So the consumer is essentially limited to accepting the replacement unit specified by Visions, with no recourse other than paying a substantial profit margin to Visions on any desired upgrade. Plus you may end up without a product you need for up to a month waiting for them to make a decision.

In our case, we had built our original Philips plasma TV into a bookshelf framed enclosure and the LG replacement offered explicitly states it cannot be clamped into position because the bezel vibrates as part of the speaker sound design - so it cannot be placed into our bookshelves in a similar fashion. It is NOT a suitable replacement, as I informed the salesperson I talked to when I entered the store and told them I was there for a warranty replacement. And to upgrade to another model incurs a substantial cost penalty, given Visons policy of "cost versus retail" for upgrades. As Consumer Reports Magazine notes, any extended warranty program is a waste of money - whether you end up using the extra insurance for repairs or not. I would have been better off junking my broken tv and using my warranty money to get a new tv of my choice, at the store of my choice.

We are extremely disappointed with Visions, their staff in responding to this extended warranty replacement issue, and recommend that consumers NEVER pay the extra cost of an extended warranty - particularly at Visions Electronics. To top it off, the Visions staff informed me they had no 42PG20 in stock and instead gave me a 42" LG LCD TV instead, again with the same vibrating bezel problem.

I bought a car starter for my wife's car for her christmas present, 1 month after it was installed my wife called me and told me her car would not shut off. I left work and went to her work to find the car trying to start in the parking lot. I replaced the battery, thinking this could be the problem but when I hooked the new battery up the car again tried to start. Andy the "install manager" came out and said that the starter had power and it may be my problem. After getting the car towed and a new starter installed, with the autostart removed, it was normal. At a cost of $462.00 for starter and $70.00 for a battery, my problem. I them again had to leave work early and have andy test it, he told me the unit was faulty and that he would immediately return it to the manufacturer for testing and I would be reimbursed for damages. Two weeks later I was in contact with him and he said that the cheque was now coming from visions head office in calgary. I contacted autostart and they knew nothing about the unit or problem. Andy then said he didn't need to send it back, one of many lies. I then tried to contact visions customer service line, answering machine no call back. Contacted regional manager r. Carey he agreed to remove starter and refund money and including repair cost, still out over $250.00 lost wages and significant grief. Haven't removed unit yet but have appointment and promise from andy to refund all money to my debit card. Hopefully that also is not a lie.In the end it will still cost me $250 lost wages and several hours of calling and begging that they do the right thing.

I had purchase a tv and speaker system from visions 6 months ago for $3k, we agreed on payment for 1 yr (12 months) no intrest! We put down $500 and signed up for credit with dashardan (Spelling) visa. We received no bill for 2 weeks we realized these things take time so we waited for a month, finally we called in they had no record of our information and no invoice, so we resorted to waiting a bit longer. We got fed up and went directly to the store to ask them to pull up our information... Nothing. We were confused as to why we are not being billed. No one would inform us of what we should do. Most people would have thought they got a free tv and never bothered to call. 6 months later I have the collection agency searching for me contacting my family. Saying I owe them $4k (More than what I payed for the tv) we went back to visions with the information about our account from the collection agency and the pulled up our purchase... My name address and phone number were all incorrect not to mention the dull minded employee copied it off my drivers license. Visions fault! Now I am being forced to pay a lump sum of $4k money which I cant just thow down! Hence the reason we were paying monthly! Visions ignored my complaint said it was no longer there problem and gave my 100 phone numbers to call and was transfered to everyone I talk to. I am very upset and would like visions to take back there 6 month old tv in perfect condition and pay the credit agency the money owed! Cuz I don't want there tv, next time I am going to best buy!