Vodacom
Reviews and Complaints

Good day, please advise if the just 4 u bundles are a hoax? Twice now I have activated the 60 Vodacom to Vodacom everyday for 7 days @ R45.00 offering and not received these minutes every day. I have contacted Vodacom and keep getting referred to the next person. Today I spoke to Pamela, call reference number [protected] and was told she needs to escalate this to the finance department but cannot tell me how long it will take for them to call me. I asked does this mean it could take anything between a day and a few weeks and she said she does not know. I have also had the last consultant (Ref no [protected]) tell me that my account is in arrears, this has been an error on Vodacoms side and I was told weeks ago that it will be resolved. How can this be so hard? Please can someone just resolve this and allocate me my lost minutes for the 2 weeks.

Goodday,
On around the 15th of September I upgraded my phone with Vodacom. This number in question is used by my wife for her work purposes.
On the 23rd of September we went to Vodacom Chatz Elridge to upgrade the package from a U 200 to a RED VIP+. We were assisted by a youngster called Tiaan. He gave me a quotation which I immediately accepted and signed and Tiaan assured me all will be migrated from the 1st of October.
My wife was transferred to Cape Town from Benoni and had to start on the 2nd of October. On the 3rd she contacted me asking to contact Vodacom as her airtime is finished.
I went to Vodacom Chatz Elridge again where they discovered that Tiaan messed the migration process up. He did not convert the quotation into an order after me signing the quotation.
They promised to solve the problem and I returned the next day. In the meantime a lady Lerato took over from Tiaan to try and assist me to sort out the mess he made.
I contacted the General Manager of the Chatz stores namely Marthinus. I explained the situation to him and he promised to look into it and call me back the next day. This did not happen.
I called the Vodacom call centre to try and see what they could assist me with, after an extremely long 30min+ (and expensive call as my phone is not on Vodacom network) the gentlemen informed me that he has sent the request to more senior staff to investigate and possibly after 14 days it could be resolved.
This afternoon, 18th Ocotber I went back to Vodacom Chatz Elridge to figure out what the progress is. Lerato once again contacted Vodacom and was told the order was still not placed, and that the package migration will come into effect on the 1st of November.
Thus far we have forked out a pretty decent amount of money due to this package not being upgraded as requested, and some more to come before it is the 1st of November.
I asked Lerato who will compensate me for the blunder Tiaan made as he has absolutely no interest in whatever he does. Lerato contacted Martinus and he said he will give 1 GB of data. Bear in mind before my wife got transferred we had a 20GB landline of which she used approximately 16GB per month for her work. She cannot create an income if she is without a phone or internet connection.
Marthinus told Lerato that he is at the shop on the 19th of October. I told Lerato in no uncertain terms what I thought of Marthinus “gesture’’ of 1 GB.
Lerato assured me she will make sure that Marthinus will give me a call tomorrow.
This is whole scenario is totally and utterly unacceptable that a member of staff gets to ruin someones income due to his negligence, lack of interest and total disregard of peoples lives. Since the discovery of his mistake he has not even made the slightest attempt to try and apologise for his mistake or any attempt to try and fuse the situation. I have to go to the shop everytime and clearly no-one bothers to try and attempt anything.
Tiaan should not be put in contact with clients or customers, he is a disgrace to your brand and should not be at a front desk. To say the least I am fuming with the way this whole issue is handled so far. Tiaan just has a I don’t give a demm attitude, a stinking attitude towords customers as well as the way he speaks on the phone towards the Vodacom call centre consultants.
What can Vodacom do to speed up the process and how can this be resolved sooner rather then later. Surely within the company someone can authorise this issue and resolve it.
I am waiting your urgent response in anticipation.

Vodacom is not taking us seriously, I contacted them several time regarding the two handset instalment that I'm paying and I was told that my contract was expiring end of July which my last payment for one handset instalment will be end of August. End of September two instalment was deducted from my account and now my October invoice is still showing two instalment that need to be paid. I'm receiving different stories from the contact centre regarding my contract, is Vodacom using different system to manage our account?. I'm so disappointed with the service I'm receiving from Vodacom.

I have lost count of how many times this has happened and i am now sick and tired. When i query it i am told that its because i used the internet or facebook or i have downloaded something. This is utter rubbish. If i use Facebook it is when i am on wifi and use my phone for whatsapp.
I am now demanding my air time back and not in DATA. Vodacom takes your money and gives you data back. This is not on and i am so tired of this. Dont ask me when it happend as i lost track of all the times and the amounts as one does not expect this to happen from your service provider being Vodacom.
I have got to the stage where i am too scared to load MORE air time as i know it will be taken again
My cell number is [protected]

My husband upgraded to a Samsung note 8 on Sunday 15/10/2017 we bought a screen protector for over R300 the lady asked if she can fit it and we agreed as we are scared we will mess it up if we do it, on Tuesday the screen protector started coming off, I went to the shop where we bought the cover and asked for assistance the lady advised me she cant help me i then asked for the manager when he came to me i could see in his face he was not going to help me i explained we just bought it and can they refund or replace it as its only a day old and its already coming off and he just said no, i begged as i felt they have to help me as its a brand new cover and refused to help and his attitude showed me he did not really care about my problem, is this the type of customer care we can except from a vodacom shop? This is unacceptable i refuse to accept that they will not help me he did not even try to help me he could've faked his attitude and make asif he wanted to help me i will never step foot in that shop again and i will tell everyone i know about the bad service i received and i will tell them to go els where because they just want your money and after service is no show there

I'm complaining about Vodacom service
It's about twee week and three day's I'm still waiting for my phone to be delivered because Vodacom's personal call me and asked if the colour of my phone is black but I made it clear I wanted a gold one and my order I selected the gold colour too and they called me back and asked if I ordered is in black I said no and the lady cancelled my order didn't change the order and corrected it no she cancelled is and didn't ask me or told me she did it so I waited a week for my phone and Vodacom called me today (2017/10/17) to confirm that my order was cancelled on the number they called me I said no I'm waiting for my phone a week and three day's and no one called or told me my order was cancelled and then I placed my order on (2017/10/06) Vodacom send me a SMS that my order was put through and someone must call me back for the security details and confirm it is me that placed the order and I waited a week and no callback so a called they and the said I chose the option to be called back but I didn't chose the option and now it has been two weeks and now I must wait one more week because today (2017/10/17) then Vodacom called me the lady said she will fix the problem and call me back and I'm still waiting not not knowing if my order is really correct and my phone is on its way to me for which I must wait one more week to be delivered to me if it is really correct this time!

I am waiting for years for money that was unlawffully deducted from my account, they also cut my phone, and I had to borrow expensive money on my credit card to pay the arrears with interest, I followed several routes but still sit with the loss of money without any sevice or help from vodacom
This problem is coming from 2009
I had several new contracts and paid everything I owed them
I am still a vodacom customer, I give them no problems but vodacom refuse to give me back money they took
In approximately june 2009 I applied for a contract and vodacom declined the application but activated the contract as if their was a contract although I received nothing in return
At first I report it as fraud but after the fraud department investigated it they realize it was the declined contract [protected]
I never received any service or device I never had that number allocated to me but paid all your deductions, if I dont pay you just frozed my other lines
I visit several consumer stores but nobody could help me, in bloemfontein mall the lady said I cannot cancel because there is no contract
I paid the
1st payment invoice b775937354 1026.04 on 3 june 2009
2nd payment invoice b750998095 800.00 on 3 july 2009
3rd payment invoice b751103697 800.00 0n 3 august 2009
4th payment invoice b751209658 800.00 on 3 sept 2009
5th payment invoice b751315856 800, 00 on 3 oct 2009
6th payment invoice b751421436 800.00 0n 3 nov 2009
7th payment invoice b751525229 800.00 0n 3 december 2009
8th payment invoice b751626850 800.00 on 3 january 2010
9th payment invoice b751726691 800.00 on 3 february 2010
10th payment invoice b75172669 800.00 on march 2010
11th payment invoice b720879384 800 rand on 3 april 2010
12 th payment invoice b721086124 800 rand on 3 may 2010
13th payment invoice b721289721 800 rand on 3 june 2010
14th payment invoice b721490867 800 rand on 3 july 2010
15th payment invoice b721690584 800 rand on 3 august 2010
16th payment invoice b721889794 800 rand on 4 september 2010
17 thpayment invoice b722088559 800 rand on 3 october 2010
18 thpayment invoice b722287003 800 rand on 3 november 2010
19th payment invoice b722485307 800 rand on 3 december 2010
20th payment invoice b722683924 800 rand on 3 january 2011
21th payment invoice b722882641 800 rand 0n 3 february 2011
22th payment invoice b723080889 800 rand on 3 march 2011
23th payment invoice b723278263 800 rand on 3 april 2011
24th payment invoice b723475414 800 rand on 3 mei 2011
25th payment invoice b723673253 800 rand on 3 june 2011
26th payment invoice b723871178 800 rand on 3 july 2011
27th payment invoice b724068682 800 rand on 3 august 2011
28th payment invoice b684597307 800 rand on 3 september 2011
29th payment invoice b406079081 800 rand on 3 october 2011
30th payment invoice b174088073 800 rand on 3 november 2011
31th payment invoice b174976814 800 rand on 3 december 2011
32nd payment invoice b175858079 800 rand on 3 january 2011

The fraud dept said it was only a misunderstanding
The service provider said he sent a mail to vodacom to sort it out, he came to my home 3 months after I handed the case to the fraud dept when the contract was running 3 months and offer me all kinds of presents, wich I refused
He again phoned me to offer me 8000 rand which I refused
This matter is still not resolved
Vodacom took all above moneys even though they knew the contract was declined

I would like you to pay the money back in my account absa [protected]
Absa cheque mjc jansen van vuuren, it is the same account where you deduct my running contracts, please consider reasonable interest as my money was in your bank account
I hope we can sort this out in the same manner I always paid my account
Regards
Martina jansen van vuuren

I was called by the call center and offered a Wifi Router with 5 Gig anytime data and 5 Gig night time date. I wasnt happy with it so I called and had it cancelled and picked up on the 22/9/2017 at 12:30. V2P0075618.001
They said they will send me a message. Never happened. So my debit order bounced. An I called the 2nd of Oct to resubmit (ref16863596) they said I must call back in 3 days. Thursday I call back. The lady says it shows it is paid and the next amount will be R1300 on the 1st of Nov. I asked but why the wifi and number was not cancelled she will call back at 19:00 that night she did. The VP number was never logged so not cancelled. She will fix it. So Fri the 6th I get a sms from Vodacom my account in arrears but she said it is paid. So i call again here a ref (1/[protected]) I spoke to a guy he then logged it for payment on the following Monday. I still got smse and called again the lady then said that it was logged for a cash payment not a debit order, and the last one (1/[protected]) she said the wifi still show i mean for crying out does anyone do their jobs there? She then logged for debit order for yesterday Monday 17th Oct. Saturday the 14th a payment goes of my account R707 Vodacom Ref [protected] and it deducted from my money which I had in my account. This morning I get another sms from my bank 4;56 that you deducted again R707 Ref Vodacom [protected] and off course it does not go through because it has been paid allready. So my bank sends me a message for failure of payment and I get charged R100 for the unpaid debit order. Which reflects badly on my name! I want this account to be sorted and I have been with you guys for over ten years and never experienced such bad service from you. I will be moving my account over to another service provider because i have lost all my faith in your service and products.

Please let me know what the heck is going on with my account and why you debited 2 x times.

I have contacted your retention department I stop my contracts. They said I can only cancel if I pay the amount of R8100. Which I paid. I asked to change my number [protected] to pay as you go. As I resigned and no longer can continue with my contracts, they have never followed my request. They kept on sending me my monthly account. And I stopped using the phone as I thought they have done the job. I have now received letters to pay as I will be blacklisted due to Vodacom staff not doing their Job. I am unemployed which I told them. As your call are recorded. Please listen to your tapes. I am not in the position to pay the R1900. Due to Vodacom staff incompetence.

I have had enough with vodacom now! I changed my debit order date due to only getting paid the 7th... The debit order went off on the old date and i had to pay the arrears, Secondly i get the payment made with the arrears which is not my fault but vodacoms, Here comes another debit order through of R849.01 because apparently my account was not paid in March and April, which please tell me how this is possible if it is a debit order, Costs me R180 to go into the bank to get a statement for March and April due to the fact 180 days statement does not go that far, Get an email and i will be charged R572.01 because now apparently you get charged to change a debit order date, with all this crap i have lost R210 due to bank charges because of VODACOM.
When does justice come in and the client gets paid back the amount lost due to their incompetence? I want my money what i had lost because of Vodacom back into my bank account! My normal subscription payment is only suppose to be R287.51...

My account I2930214-3
Every month I am sitting with the problem that your accounts department doesn't allocate my payment I make a eft straight after that I mail the proof of payment and still every month I get phone calls about payment... Wanted to do a Sim swoop on the 11th only to find out again that vodacom didn't do the allocation.. I am sick and tired to sort out my account every month and vodacom labeling me as a bad account holder with payment... I need you guys to send me a mail not phoning me I want it on mail how you going to sort this [censor] out cos I fed up with your bad service... [protected]@gmail.com account i2930214-3

Good day
I would like to know what vodacom is going to do about the extremely bad service and reception in the kriel area.
I have been complaining for weeks and weeks with nothing being done.
Vodacom has been bragging about the upgrade in the area from the 1dt of october 2017. Bt needless to say the service has deteriorated to scuh an extent that I cannot get a call logged as the service is so poor.
I called 17 times on the 13th of october 2017 to log a compalint but the connection is not long enough to finish the call.

This is unacceptable. How do you expect us to run a business with such bad reception!

Please address the issues with immediate effect.
I need to get feedback from vodacom on that will be done.

Awaiting your positive and speedy response.
Regards

On 04 July, I submitted a cancellation letter to retentions.[protected]@voadcom.co.za to convert my cellphone number to prepaid. Which to my understanding I need to give Vodacom 1 months notice. Which in theory my contract should of been converted to prepaid on 01 September.

On 02 September my contract was still active and raised this with Vodacom Retentions department and was told by the consultant in no uncertain terms "You cannot send a cancellation letter, you need to call Vodacom" cancellation letters are not a form of cancellation and not accepted! Seriously? What kind of business is Vodacom running?

I then proceeded to contact the CEO directly via email and was emailed by Riael Salomon, Executive Client Liaison Officer, Chief Executive Office
no apologies, had to ask him for an apology for how my query has been handled, it has been a back and forth for more than a month since my call on 02 September "The response was we will credit you AS A GESTURE OF GOODWILL" really! How difficult is it to convert a Contract to Prepaid?

After requesting a senior manager to contact me "2 Emails sent to Shameel Joosub" the CEO no one has bothered calling me!

Call "Vodaworld" and ask to be put through to the CEO's office and get told "Unfortunately we only have an email addresss" Seriously!

Shows blatant disregard for an instruction from me!

What more can I do to get this issue resolved? I am on the verge of delivering a lawyers letter to Vodacom and will see you in court.
and taking my complaint to the ombudsman.

This evening 13 October, I received a Cellphone Bill for R6885!

No one gives a damn, so I am stuck with a contract that Vodacom does not want to cancel!

I have lost out on a Corporate Deal with another network because of Vodacom and their no care attitude!

Good day

Someone called my wife and then sent an email saying they could not talk to me . Now what ? What happens now after telling me they called me . This is now three months ? Please came and fetch your router and simcard and refund me as you promised . Cancel this deal that you admitted on the phone was your fault so that I can look for a new deal . This is really getting out of hand, it was supposed to be seven to ten days from the call I made to Vodacom, it is three months now . Olease come and fetch your stuff .

Regards
Louis
[protected]
maggie
[protected]
From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 28 August 2017 07:10 AM
To: lg.[protected]@gmail.com
Subject: Re: Report a Scam email Ref: 0027~7V0Y

Good Day Mr Parkin,

Thank you for your email communication.

Kindly be advised, I have escalated your to the back office in order for the quality assessor to retrieve the call and listen to it.

Once they have listen to the call, feedback will then be provided to you.

Regards,
Wilhelmina Gaffley

Customer Care
eService Team

i went to Woodlands Vodacom to get assistance with putting my email onto my cell phone, this was the 5th sept. He succeeded in locking my account. I was going overseas that night and needed my email. I had to open a new email acct with icloud.
When I came back I went to Menlyn Branch. In the branch I was referred 4 times, eventually getting someone called Tebogo, he had a name tag that confirmed this. he logged a service request and gave me a reference number, he said I would hear something within 7-14 days, after 2 weeks passed I called again. The person at the back office said no one knows Tebogo. This guy was in the branch with access to the systems, and no one knows him. Eventually I asked for the manager. Zoe was standing in that day, she actually listened to me, and got back to me with a solution that she had sourced. she told me to call the Customer service number to log a request. I called, told the guy what she said ie. I must ask for the alias of my email to be deleted. he said I will hear from someone in 24-48 hrs, Unfortunately this deadline passed. When I called the customer case no. I was put through to the Solutions dept, the phone was put down in my ear. I called again, the agent at slns said this request had been logged as a "set up", not what I asked for, secondly no one had had the case assigned to them yet. What happened to the 24-48 hr sla I was told? I am now holding on the line while the slns agent, a new one, tries to get the case assigned. The irritation, frustration, cost of calls that this has caused me is huge. I am totally disappointed with Vodacom, when the call was answered in Menlyn the cons said "how can I make you smile?"-I would like to be assisted, that will make me smile. I am desparate, please help.
The two ref nos I have are: ec-zmc322shh. With Menlyn- Tebogo
[protected].
The agent just came back to me and said I must open a new acct. I will not be able to use the old email address unless I delete the alias. She is now calling technical again. App they are not answering her calls.

Good Day,

I contacted Vodacom Customer Care 11/10/2017 at 14:55 to have a 1gb @R79 x 30 days, loaded onto my number and I request to be transferred to the data support.

Only to be told that I cannot be transferred to the department as they do not take calls and are only communicated with via the customer care emails.

I have done this for the past 3months now, where I call and get transferred to data support and have the above loaded.

Now I speak to the utmost UNHELPFUL "TEAM LEAD'', Neo Padisho. I explained to him/her what I have done previously and requested to speak to someone who can help and was simply told that no-one is available.

I suppose that Neo has the entire company's' staff whereabouts at all times, seeing as Neo knows that no-one is around to take a call!

I requested to speak to someone who is senior and available and again was told that NO-ONE is available. I was told to leave my number and that someone will get back to me, no faith in that seeing as he/she could not get anyone on the line when I requested, how would I even get a call back.

So, I now assume that Vodacom is run by NO-ONE but junior staff that are not willing to even make an attempt to assist.

I want an answer to the following:

1. Who loaded the 1gb @R79 x 30days on my number
2. Which department was this loaded from
3. How is it that 1gb @ R79 x 30 days was loaded and now I am unable to load.

I have emailed the senior team lead/ manager within the hour and to date have no response.

I await your urgent response with a resolution.

Ruvern

Firstly out of bundle data are being deducted and I have more that enough available. When I phoned in they logged a request just to being phoned that night at 10pm that they want to help me with a sim swap. I told them I did not request this and they put the phone down in my ear. Then today I got an sms I have to re-register online? My 2nd data contract I wanted to add on my profile and the sim that is allocated to the number is not correct for fun I tried the previous pre paid no and that one worked but Vodacom took it and cut it up when they gave me new one! And then where does the data go that we pay for and dont use and why do they charge extra data when we have enough available. I have had it with Vodacom people is not assisting and dont know what they talking about the last operator said the sms is to migrate my account ? Phoning them does not help and the app shows I have lets say 400 mb left of 1000 but I only get 500 in a month what the hell is going on. It seems to me they are scamming people left right and centre.

Vodacom is taking 2 devices money from my Invoice and I have upgraded on 21-04-2017 I they explained that for 3 months I must still pay for the old device but I'm paying now for six months and they also made my next upgrade date for three years and not two as agreed on My reference number received by them is [protected] Vodacom does not resolve my query and want them to credit me back up the old device and correct the upgrade date to two years.

I am wanting to upgrade my phone and have been waiting for the October deal booklet to be made available since the 8th of October.
The specials option on the new website keeps on changing and sometimes doesn't even give you the option to select.
When trying select the brand filters, the page hangs.
When opting for live chat, it indicates "..something went wrong...".
I have requested call backs, but have had none yet.

The resolution:
-Don't deploy a new website if it has not been tested properly

I upgraded in February (after serious consideration to not bind myself with a Vodacom contract again and go to another service provider) but eventually decided to stickwith Vodacom. New phone means -a new sim card right... Well, this was apparently the start of all the "fun and games" (Not that I am laughing - but someone else obviously is)..
1. Anyway, on the 08th of May 2017 two "illegal and unauthorised" sim swaps were done on two of my numbers (17h40 and 18h50 - Inbound call centre) . 09 May 2017, another sim swap was done (17h05 - Chatz Cellular Agent No 45374 - Dealer Name Daniel SK01 - Action on Vodacom record reads" Order subtype: SIM Swap Delay" - created by MARSN) My business comes to a halt because clients cannot get hold of me - so, my frustration reached the 7, 5 on the frustration bar. Then, after almost four days, travelling up and down from work and back, spending valuable time trying to sort out Vodacom's incompetence and "fool proof" security verification processes, my phone was working again.
2.10 May 2017 - My mother who is a pensioner and lives in another province, had to get a Taxi to town to visit a vodacom shop. Besides the fact that she was first treated as if she was a hinderance to the person who initially attended to her, someone else assisted and she had to spend another R35 for a new sim card - yes - Vodacom's issue - but we must pay for a new sim card. Later the same day, my mom's phone was back on again - and she was able to gain access to her complex. Her cellphone is the "key" for access for herself and guests - and she had to request a special remote for access to her own home for the few days that her phone wasnt working,
3. On 25 August at 15h07 another illegal sim swap was done. I was out of the country and could do absolutely nothing about that. Although i didnt use my SA phone for telephone calls, i used it for banking etc - and - for about a week i had absolutely no use of the phone.
4. 10 Sept another illegal sim swap was authorised - at 18h30. Again - 2 days out of work - driving up and down to banks - Vodacom - banks etc - When i arrived at Vodacom Tygervalley for the second time the same day, one of the young ladies recommended that i request to "flag" my number (this simply means they put a pop up message on your profile that shows "Do not do sim swap"). This was all done - and she recommended that maybe i should now buy a new sim card (again - ?) Anyway, i bought another sim card (spend more money that was not necessary)
5. 10 Oct 2017 - Well, how surprised was i to have our bank account "cleared out" and the sms confirmation went to "any of my previous sim cards" - as it definitely wasn't sent to my cell number. I immediately saw the transaction on my bank statement and called the banks' fraud dept. I drove to the police station to open a fraud case, and thought that the couldnt get any worse.The next morning i was the first in line waiting for the bank to open - and whilst i was a the bank - i realised that there was a problem with my phone - yes - again! I spend hours and hours - back and forth - police station - bank - vodacom - bank - to try and resolve the missing money issue - but now - i had to resolve my phone as well. I called customer service about 11 times - about 6 of the 11 times, the phone was cut off - "we are experiencing high call volumes - blah blah blah". So, back to Vodacom store - and guess what - another TWO transactions done - one at almost exactly the time that the fraudulent bank transaction went through - (10 Oct 2017 @ 18h11 at Game Lichtenburg - Dealer Id: GO360 - Created By: MosesT @ 18h06 - status changed at 18h11) and the second one 11 Oct 2017 at about 10h00.
I am at a complete loss for words - My first question to Vodacom is - what about all the security checks and verification processes that have been implemented? You clearly have this one down to the "t" - I fail to see that your well developed security system is "staff proof" - and i absolutely believe this is a scam/syndicate within the ranks of Vodacom. I am no longer willing to be part of this corrupt system, my contract has just recently been upgraded - but Vodacom - "The person that you have scammed is no longer available for you to abuse" Beep!