Vodacom
Reviews and Complaints

date : 03/10/2017
tel no : [protected]
I have been a customer of vodacom for over years with no problem.
Today i tried making and sending an international call which was saying failed.
I called customer care and an agent called Lloyd Ngcobo answered my called, i explained my problem and he asked me certain security questions, first was my Id number, Bank type, address details, email address etc . He then asked me my Vodacom account number which i said how does he expect me to memorize that.
He said he cannot help me, i want to know from Vodacom if they have too many customers now and now bent on chasing some away.

To whom it may concern

I hereby would like to express my dissatisfaction with the manner in which I was made to enter into this contract.

I called Vodacom last month laying my complaint and to date no one has reverted to me. I was made to enter into contract under the impression that I will be paying R75 per month for this contract as I was told that I will be receiving 2Gigs data of which I will be able to transfer to my data. And when I called the customer care I was told I will not be able to transfer data to the rooster of which when I entered into this contract was what is going to happen.

Now I am receiving another billing of R204, the reason I did not upgrade or enter into another contract with Vodacom was for the reasons stipulated above.

Now I am being told my phone will be disconnected.

I repeat as I did put this to the customer care consultant, I would like this contract to be cancelled as all the conditions that made me enter into this contract are not met.

i believe all your calls are recorded and i would like to guys to listen to our conversation i made with the lady that made me take this contract.

The rooster is still sealed as i can't use it since i can't transfer the data.

i would really appreciate it if this contract can be cancelled immediately.

R204 i will not afford hence i was not in a process of updraging with vodacom

Regards

Princess Chauke
[protected]

Even after vodacom payed me back and admitted they over charged me, they are still charging me for 2 handset in stead of 1. Can I please get someone to fix this. Leasley Ables handeld my original complaint, but the problem has not been fixed. Vodacom is just takeing money but they not resolvibg the problem. If they cant even get the basic right, hiw can we trust them. Data also seems to run out eay to fast...

I have 3 contracts with vodacom, one cell phone and 2 iPads. The iPads have a R45p/m data bundle contract. Somebody, a thief, took to contracts on those numbers, and 2 devices which vodacom has been deducting from my debit order the past 2 months (+-R4000), I have brought it under their attention and have phoned and send numerous mails, it is still not resolved. I don't know what to do anymore. Could you please help me

I went to the vodacom store in eastgate on sunday the [protected] the one close to checkers. I sat there for over 30 min waiting to get assistance as they only had 3 consultants on the sales department working and then now and then the consultants had to go and help the cashier or should I say the lg rep to cash stuff up as he did not know how to work it. All I wanted to do was to migrate my number from glocell to vodacom as I have an existing contract already by vodacom. After confronting the manager about the lack of staff on the end of the month he got very up tight and told us if we not happy there is another vodacom store in eastgate we can go to as it is not his fault they are under staff. When my wife then said you should have gotten contractors for the day he got defensive and we left. He was on his way to the other store so then there was only 2 consultants left to serve a full house of customers. I feel that a guy like that should not be able to manage a store as he has a I don't care attitude and what he says is right. I am really considering just migrating now to cell-c straight instead of vodacom. Urgent reply is need. Not sure if it was just a eastgate problem for the day.
Best regards
Poppie prinsloo
[protected]

In may 2017 I called and cancelled my contract which was expiring in July 2017 and I called again in June to confirm all was in order. I was advised that it was. It is now October and vodacom has still not cancelled my contract and refunded my money. After several attempts to get in contact with the correct person to resolve the matter I have been told by customer care to contact the accounts department and the accounts department told me to contact cancellations and they in turn referred me back to customer care. I have also been told that I owe vodacom money which is the biggest joke I have ever heard. Vodacom are very quick to deduct money from your account but when it comes to giving your money back they don't care. Vodacom are scam artists that steal your money. Never sign a contract with them. I will be moving when my contract expires and will never look back. I am still waiting for my money

OUT OF BUNDLE DATA NIGHTMARE!

This would be the 2nd contract wherein we have experienced this problem - UNEXPLAINED "OUT OF BUNDLE DATA" CHARGES! I woke up to a string of over 8 text messages from Vodacom sent over a period of about 7 hours (during late night and early morning hours) advising me that I have allegedly used in excess of R1500 out of bundle data! My reaction - WHAT THE HELL?! HOW?! Ive had a CONTRACT with Vodacom fir many years and NOT ONCE have I been charged with out of bundle data whatsoever! I have from time to time topped up and bought data packages but thats it! I have 24hr access to UNCAPPED WIFI and have never needed to worry about mobile data! Now for an unexplained reason I allegedly owe this absurd amount to Vodacom? Tomorrow I will initiate the tedious exercise of attempting to FIRSTLY CONTACT AND GET AHOLD OF AN OPERATOR (who is hopefully TRAINED), get Vodacom to "assist" with the matter and I KNOW it will be more than frustrating and anything but fruitfull - however I HAVE to try to prove my case. I am so sure that Vodacom will once again fail at delivering a so called "service" that I will immediately proceed with CLOSING MY BANK ACCOUNT to ensure they don't get a cent of this so called AND ALLEGED "out of bundle data usage" - I will ONLY pay what I have used and will no longer stand for THIS nonsense! My husband had so many issues he had to resort permanently switching off his mobile data to avoid Vodacom from stealing our money and just shrugging their shoulders when asked what the HELL was going on! SOOOOO SICK OF VODACOM'S "SERVICE" GOODLUCK Vodacom with proving your case in court - Should this matter not be resolved I will proceed to sit back and play the defender's game while Vodacom sues me and tries to prove its case in a court of law - I will NOT ACCEPT being bullied by some corporate.

Vodacom replied and gave me a reference number.

Dear Anja

Kindly be advised that our record reflects that you have a data query pending [protected].

Please note that feedback will be sent after the October invoice has been generated.

Regards,

RJ

I replied as follows:

anja24: privately

So I don't understand - your message as per this site and an sms received from you says two totally different things. If you only send me "feedback" "after the October invoice" you would have already debited my bank account with the amount that is in dispute?! The sms received says that the alleged data used is "true and correct" but you provide no proof? No details? YET you will as a "GOOD WILL GESTURE" reduce the charge of OVER R 1500 to just over R201? NOW WHY would you offer that if the charges were in fact "true and correct"? How was this calculated? Vodacom will be unable to run a debit order end of this month - I want a statement emailed to me to show what I owe LESS the alleged data used then I will make payment. I will not accept this nonsense to affect my credit record. I await your urgent feedback herein. The sms sent to me:- Dear Customer, As per your ref [protected]. The data in question was indeed used and the amounts are true and correct. You depleted your data bundle allocation. NOTE: events on your device is not controlled by Vodacom. Refer to your Device data usage logs OR consider installing a Data Monitoring App to track events on your device. As a ONCE-OFF GOODWILL GESTURE, Vodacom will reduce the data charge to R201.46 incl vat. This will only be submitted at the end of September Bill Run. Going Forward - Data Volumes MUST be selfmanaged via the Vodacom SelfHelp Service in order to prevent exceeding your Data Bundle Allocation OR consider Migrating your Contract to a UChoose Package. In conclusion we are able to re-iterate that the invoiced data charge is accurate. Have a pleasant day further.

STILL NO FEEDBACK

I Have also emailed a query to 'ennocentia.[protected]@vcbu.merchants.co.za'

This was a lady who previously helped us with my husband's overcharged and unexplained out of bundle data as well.

This seems to be a common occurrence at Vodacom.

NOT HAPPY

Good morning,
On 1/10/2017 my Samsung phone was stolen at Paarl Mall. I firstly went to the Vodacom store in the Paarl Mall to get the phone blacklisted as soon as possible. The consultant was very abrupt, not helpful at all, and instructed to me stand at the back of the very long queue and that he will help me later on. So I left the store and I phoned Vodacom customer care (at about 11:15 am) from my husbands phone to blacklist the phone. The consultant asked for the IMEI nr of the phone in order to blacklist it. I explained to her that I went to Paarl for the weekend and that those details of my phone was at home, so I could not give it to her. She said that she could email me a form, which I can then fill in when I have the IMEI number and then email it back to her, and then only she can blacklist it. The result - she could not blacklist my phone, only block the sim. One's phone carries a lot of personal information which you don't want anyone else to get hold of! So I called the call centre again last night and within about 5 minutes the consultant had blacklisted my phone, without the need of the IMEI nr. Only problem then was that she could not retrieve the ITC nr from the system, which I needed to open a case with the police. This is now almost 24 hours later, and it could be that in the case of a stolen phone, one's details could be retrieved form the phone, or that the phone could be traded. If it could have been blacklisted immediately, my personal information could be secured. I received utter poor service from the Vodacom store, as well as the first consultant at the call centre that did not know how to blacklist a phone. I expect Vodacom to inform all consultants of a uniform procedure of blacklisting a phone, and also that consultants in a store should be intsructed to help one immediately in an emercency case as above. Should I suffer any loss as a result of the above, I will take this further with Vodacom.

I made use of the Vodacom cellular service provider offer to upgrade my 24 month contract online, thinking this would be quicker and easier than waiting in a Vodashop for hours.
I selected a new subscription package online (a different one to my last), completed the upgrade, and received various sms's to confirm processing of the upgrade. A couple of days later I received a couriered box with a sim card.
I have been trying to get this sim activated since (upgrade done mid September). Vodacom customer care call centre told me that because it is a migration to a different package, I need to activate it at the beginning of the next month, on 1 October 2017.

I called back on 1 October, only to be passed around from the customer care call centre to the "activations" department, to the "online upgrade" department, which was then closed and not available to assist. Somewhere in these various calls, it was mentioned that I would probably have to do a sim swop.

I went to a Vodashop in Sandton City for assistance, and was told they cant help me as their shop did not do the upgrade.

I called customer care again, who told me that a sim swop will be processed within 3 hours. I called again after 4 hours, when the new sim was still not active. I was told the previous call centre assistant did not submit my request. This assistant would now do it and my new sim will be active by 9am on 2 October.

My new sim is still not activated, and the issue is still not adequately explained or resolved.

I will be reversing Vodacom's debit orders until I get some response from them on this.

On 2017-09-16 I visited Vodacom Colonnade and requested assistance from several sales persons.
Eventually after being transferred to the 3rd sales person (Lindi), I got the time to explained that I was interested in obtaining a new contract.
I told her I was an existing client and wanted an additional cell phone contract, in particular the Huawei Nova Titanium Grey.
The contract I was interested in was the S+, 200min, 200 sms and 500 Meg data.
She told me that they did not have stock and I asked her if she had to find out if they can order it.
Instead she wanted to persuade me in taking a LG Q6, in which I told her I had no interest in.
She came back a few minutes later and told me that she spoke to her manager and I should leave my details with her to place an order.
She gave me her cell phone number as [protected] and told me she would phone me in the course of the following week.
The whole week passed and on 2017-09-20 I phoned Lindi several times from my own cell phone number [protected].
I also left an sms to call me, but she did not return the call.
At about 13:19 the same day, I phoned from my work cell phone [protected] and got hold of Lindi.
I told her I was waiting for her call and asked if she had feedback for me regarding my order I placed the previous week.
She knew who I was and recalled our 1st meeting and my name and surname.
She assured me that she still had my details, it was her day off and her manager was also off and that she would do a follow up the following on 2017-09-21.
I never received a call from her from Vodacom, pertaining to my order for a new phone.
I locked in online on my profile on Saturday 2017-09-23, placed an order for the phone and received it by RAM couriers on Wednesday 2017-09-27 without problems.
I am totally satisfied with the phone and the package I received but I am totally unsatisfied with the poor service delivery and no feedback from Vodacom Shop Colonnade.
I feel as if my request for a new contract was unimportant, there was a lack of interest and lack of communication.
This is bad publicity for Vodacom and I don't know how many other customers was treated and made false promises as I experienced.
As loyal customer with several contracts over the past 22 years with Vodacom, this was my worst experience and would never recommend other people to go back to Vodacom Colonnade, as the sales persons there shows us as customers that they are undisciplined, have no honor (telling lies), have no commitment to a positive sale and have no sense of responsibility to give feedback or follow up on orders.
I wish to share my distasteful experience I encountered with you and hope that other customers do not get the same treatment in future.
My humble request is that you retrain and educate Vodacom salespersons and to get rid of people who will negatively affect Vodacom as a good and reliable service provider.
I am looking forward in continuing my loyal support to you.
Kind Regards
Morne Kemp
[protected]@vodamail.co.za

VODACOM /COMPLAINT
REFUND REQUIRED R1 430. 40

Subscriber name : N. L. Vanmalleghem
Cellphone Number : [protected]
CONTRACT NOT TERMINATED/ DOWNGRADED WHEN REQUESTED
My cell phone contract with Vodacom officially terminated on 4 March 2017
On 20 February 2017, I contacted Vodacom to terminate the contract on expiry of the term.
I was offered a downgrade to R 79, 00 / month which was acceptable to myself.
On 31 July, I was checking my bank Statement and noticed that the old full contract value was still being charged against my banking account. I contacted the call centre and spoke to Rethabile. (She gave me reference number 1—[protected]).
She transferred me to retentions where I spoke to Mandisa. She confirmed there was a record of my call on 20 February and that the downgrade as agreed, was not implemented. She gave me reference number [protected]). She confirmed that she would give effect to the downgrade immediately and lodge a complaint and organise a refund for the overcharge. She stated that the refund would take 10-14 days.
On 14th August (at 4:38) as a result of no response to my query, I called again as a follow-up. I spoke to Nomthandazo, and she informed me that she would load a credit request and that she would call ne the following morning with a reference number. someone more senior. I was
On 15th August (at 19:11) I called again after receiving no response and spoke to Petunia Mogwena. I demanded that I speak to someone more senior and I was transferred to team leader, Cindy Chakauke (reference number [protected]), who confirmed a credit request had been loaded by Nomthandazo and that the credit request could take up to 48 hours and that she would call me the next day to advise the status of my request.
On 17 August (at 13:28) I called again as I had had no response, and spoke to Phakamile, and she said that I would be contacted within the hour on the status of the refund. Once again no response.
At 15:16 pm I called again and spoke to Mpho Moeletsi, and he sent a mail to get someone to call me back to advise the status. At 15:30 Mandisa called me. I demanded that the matter be escalated and I was transferred to Kelly Cornwell and she stated she could not assist. Mandisa phoned me again and stated she had found someone to assist and that they would call me on Monday 21st to resolve the issue. Once again no response.
As a result of the lack of responses, I demanded that my original agreement be cancelled and that I be downgraded to Pay as Y ou go. This was duly done. I now want a refund for the subscriptions that I was overcharged for the period March to August 2017 amounting to R 1 430.40.
Regards

My wife and I came into the store to find out why one of our phone lines no longer has caller id. We suspected it might be due to the recent plan we switched too. We were taken care of by a man named vivian. He we incredibly rude from start to finish. We informed him of our issue. He quickly replied what is the account number. My wife asked whether he wanted the account number for the main holder or the one for the account with the issues. He did not respond so I gave him my wife's number, the main account holder. He quickly responded smugly with thank you. My wife was quite upset with the attitude the gentlemen was giving her and she left the store. He looked over the account and did that there was no service and without communicating if there may or may not be a problem began to add the service. My question was why we did not have the service I had been paying for and if transferring plans may have removed the service. Neither of these were answered instead he stated the system shows we do not have the service began to add the service. I informed him that I do not want to pay for the service twice (I am under the impression that there might be an issue with caller id due to the plan upgrade). He became even shorter with me and abruptly stated I would not be double charged. At the point I have no answers for my questions and vivian is trying to push through the add on. At this point I stated I did not like his attitude and that he was being rude. He then introduced me to a gentlemen who admittadly told me that he was not a manager. He tried to solve my problem but then stated that he needed to talk to vivian to release the order he was in the process with for me. While they were talking vivian spoke as if I was a horrible person at which time I approached the gentlemen and stated that he is very rude at which point he became irate, his voice got louder and aggressive. There we even a moment where we swiped at my arm. I told him that I don't care about that shirt you are wearing I will [censor] you up. At this point another gentlemen came over, I suspect due to my foul language and asked me to leave. While leaving that gentlemen told me that I should leave and go back to my country. This was my preferred vodacom shop to buy phones but once my contract is up I will be leaving for another service provider, one which does not have staff which treat people so terribly.

I won 50 VC minutes to any network for 5 days on 29 September, got an sms explicitly stating it is minutes to any network. However when I used these minutes to phone another network it deducted the phonecall from my airtime. I have phoned vodacom and they say their system shows the minutes won is VC to VC only. Now why would they send me an sms saying something else and i have a screenshot showing the reward is minutes to ANY network. Why would I phone away R50 worth of airtime to another network if i can make free data calls on whatsapp? Seriously this is rediculous. Fix this asap!

Vodacom has been deducting money from my two year contract signed with them through wasps deduction, I don't even know what the hell it is, I did not sign a contract that money can be deducted from my account, without prior warning
Vodacom does not have the right to change my signed contract without informing me, I want my money back.
I budget according to my finances, and this is NOT part of my budget.
Vodacom shop said I must lodge a complaint with wasps but I did not sign a two year contract wasps, I signed it with vodacom. This is a load of bull.

I handed my acer laptop in at polokwane vodacom exactly 14 days ago. Today i phoned to check progress as on twitter i was told to go to the store (Thought it was to collect laptop) i phoned and was.told that the laptop has not even been collected from joburg yet! It is my work laptop and for 14 days i had to work on my phone.

They dont keep me updated, they are incompetent and the manager avoids me. I am sick and tired of vodacom who do what they want and keep getting away with it.

Just a question, i have a wifi router contract, 5gigday and 5 gig nite, for 199 a month with free router. Why is cell c giving the same package 10 gig day and 10 gig nite, with a free lte router, my no is [protected] and [protected] and then I've got the wifi thing. I'm a loyal customer for over 20 years and very unhappy with this wifi thing. Please sort this for me, many thanks

My husband passed away on March 22/ 2017 and he had a contract at Vodacom .
His daughter had a phone which was stolen and his phone is/was due for upgrade which I am not going to do anyway! Now I want to know what is the issue that I have to pay the account as the contract has been flagged. The estate has not been finalised and there is no money in the estate! What an I supposed to do now and as far as I know the Consumer Board stated that I cannot be held responsible for that and the stolen phone is not my concern! How is Vodacom going to handle this now?
I cannot afford to keep on paying a phone that is stolen. What am I suppose to do...

Dear Vodacom team,
I have 4 lines with you and 1 line is prepaid, the rest are contract lines. I never used my 2 line for a year and some months in which i used to receive 1 GB and the other line i used to receive R150 air time which i never used and all used be taken by you because i never used any. I then started using these two lines the past 6 months but had problems of air time and data bundles disappearing. When i call, I was told that i used it and sometimes i would stay without airtime or data bundles because all has disappeared.

I thought i should bring this case to someone who can help me if there's any one who can help me. i would like you to look into my record from way way back as far as 2007 so that you can see where i'm coming from with you. Look at how much i used to pay per month and look at the complaints i have logged with you. Check my payment history and the reason why i never paid on time in some cases. Play your recordings of the times i called to complain and you will see that the fault has been from your side. Despite all the ups and downs i have gone through with you, i have been with you. My 3 contract lines are due for an upgrade in December but i'm now thinking twice.

The whole of last week i had no internet and when i called, i was told that i used all my data bundles which is impossible because i use 1 GB per month because i had WiFi at home which i disconnected but had to reconnect WiFi last week because the same problem repeated itself this month of September again. I really feel like you have let me down because i depended on your internet to do my studies but it has been one and the same problem recurring every month.

For your information, i reconnected wifi today 27th September 2017 and if you need proof, i can send you proof or give you Telkom contact number and my home number to confirm when wifi was reconnected and check your records when i complained that i lost my data bundles and when you Vodacom gave me the data bundles back which i will lose some because its towards month end and you only give a month for previous monthly data bundles.

Finally, i have lost a years data bundles and air time for R150 per month for a year and some months. I complained but was told that maybe i had applications running in the background and thats where i'm losing my data bundles but these simcards where not used and only started using them this year like 6 months. I don't know how you can meet me or help me to stay with you because i have endured and i'm thinking of living you this December because it seems like you don't need me.

Regards, Nancy

Good afternoon.

Please could someone follow up on the problem i have with Vodacom as per the emails below.

As you will note in the emails below Trisha Chetty from Vodacom just don't reply to my email anymore.

What more must I do to get vodacom to sort out this problem?

Kind Regards,

Richelieu van Schalkwyk
MOBILE: [protected]
EMAIL: [protected]@multivs.com

From: R van Schalkwyk Projekte [mailto:[protected]@multivs.com]
Sent: 22 September 2017 01:17 PM
To: '[protected]@vodacom.co.za'
Cc: 'Hannelie Van Sckalkwyk'
Subject: EC-0CUP-2JBBTA VODACOM - ACCOUNT NR. B0127099

Hi Trisha

Please note More SMS messages icw “Vodacom Balance Notifications” being send to my Cell Phone Number – [protected]

If Vodacom do not Stop these messages I will instruct my Finance Offices of All my Companies to migrate all Vodacom numbers in All my Companies over to a New Network Service Provider !

Please get back to my Today because this is an absolute Joke !

Kind Regards,

Richelieu van Schalkwyk
MOBILE: [protected]
EMAIL: [protected]@multivs.com

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 13 September 2017 11:46 AM
To: [protected]@multivs.com
Subject: EC-0CUP-2JBBTA

Hi Richelieu

I have logged a request with the technical to further investigate.

Kind regards
Trisha Chetty

----------------------------------------------------------------------------------------------------
Hi Trisha

Thank you for your reply.

I don't know and this is why I am asking you as Vodacom to STOP sending me these SMS's to my Mobile Number [protected].

Kind Regards.

Richelieu van Schalkwyk
MOBILE: [protected]
EMAIL: [protected]@multivs.com

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 12 September 2017 05:00 PM
To: [protected]@multivs.com
Subject: EC-0CUP-2JBBTA

Good day

I have checked all the numbers on account number B0127099 and your number is not listed for notifications Is there a number linked on the sms?

Kind regards
Trisha Chetty

This e-mail is classified C2 - Vodacom Restricted - Information to be used
inside Vodacom but it may be shared with authorised partners.
"This e-mail is sent on the Terms and Conditions that can be accessed by
Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

From: R van Schalkwyk Projekte [mailto:[protected]@multivs.com]
Sent: 11 September 2017 08:18 AM
To: '[protected]@vodacom.co.za'
Cc: 'Hannelie Van Sckalkwyk'
Subject: EC-0CUP-2JBBTA VODACOM - ACCOUNT NR. B0127099

Good morning Trisha

Please note below the SMS messages that are still being send to my mobile nr. [protected] for account nr. B0127099 !

Please note I have requested Vodacom to Stop sending me these messages because this is Not My Account and it was confirmed by yourself (see email below) that I will no longer receive these SMS messages from Vodacom.

Kind Regards,

Richelieu van Schalkwyk
MOBILE: [protected]
EMAIL: [protected]@multivs.com

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 17 July 2017 09:56 AM
To: R van Schalkwyk Projekte
Subject: RE: EC-0CUP-2JBBTA VODACOM - ACCOUNT NR. B0127099

Good day

Please be advised that your number has been removed off the data bundle notification on account number B0127099

Kind regards
Trisha Chetty

-----Original Message-----
From: R van Schalkwyk Projekte
Sent: Mon Jul 17 09:24:47 GMT+0200 2017
To: vbs.[protected]@vodacom.co.za
Cc: 'Hannelie @ Private'
Subject: VODACOM - ACCOUNT NR. B0127099

Hi Trisha

Thank you very much for coming back to me icw the SMS's I am receiving icw the "Balance Notification" on Account Nr. B0127099 as per the last three received below.

Please will you remove my Cell Phone Number so I do not receive any of these Notifications on my Cell Phone Number asap.

Kind Regards,

Richelieu van Schalkwyk
MOBILE: [protected]
EMAIL: [protected]@multivs.com

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

To whom it may concern
Good Day

On the 09/09/2017 i went to the vodacom store at Highveld Mall (WItbank), I was advised that the Hawei P10 cell phone had an option of a dual sim card. Little did I know this was a misleading marketing by the consultant helping me. I had taken the contract and battled many days trying to get the second sim card to work. Finally a colleague of mine had informed me that MTN and Vodacom P10 cell phones dose not have the option of a dual sim. I am utterly disappointing. Please advise on the way forward.

Regards