Vodacom
Reviews and Complaints

Yesterday i received my monthly airtime of r150 and decided to buy 1 gig 14 day bundle for r99 and received confirmation it was successful, to my surprise i checked my balance this afternoon my airtime balance was r 0 as well as my data bundle, i called vodacom and spoke to zanele who said i was using airtime all along and the data was not loaded, whos fault is it that the data was not loaded as i received confirmation thereof?she transferred me to a 'more technical team' who just hung up on me, please investigate this and sort out this mess asap i want my 1 gig as i received confirmation it was loaded !. My number is [protected] . This is not the first time its happening and if you want prove i have the msg stating you have bought 1gb 14 day bundle your bundle will expire at midnight on the 14/06/2017.

Good day Mrs Matome Mohale

RE: Fraudulent issue of nano sim-card by Vodacom Call Center

I am Mrs Oneka Groenewald cel nr 082...79

On Friday the 26 of May 2017 I called Vodacom Call Center on 0821950 and order an upgrade on my phone. Samsang S8 and changed my contract to a Smart M+ and order a Nano sim.
On Monday 29 May 2017 the new phone was delivered to my Home, but there was no Nano Sim. I called 0821950 and was told that Vodacom was out of Nano sims and I must go purchase one from an vodacom-shop . Vodacom will then reimburse me with the cost.
I went to a vodacom shop in Menlyn on 31 of May 2017 and bought a new Nano sim from 4U Menlyn Park. I was told it will take 2 to 4 hours to activate. But only noticed the next morning that it is till not working. I contacted Vodacom on 082111 and was informed that there was a 3 sim issued later the night before. And that I must rush to the Menlyn store as this was an unauthorized sim swap.
I rushed all the way from Wonderboom South to Menlyn and was informed at the 4U Menlyn Park branch that the sim swap was done internally at the call Center - not by them. I had to stop all my access to my bank accounts. And bought my 4th nano sim. This new sim was activated just after 15h00.
This morning when I tried to use my cell I was informed that my phone has been suspended. I call Vodacom Call Center 082111 again and was informed that my Nr/account was blocked at least for the next 27 days. I insisted to speak to the supervisor and he promised to come back to me with in half an hour. that was more than 2 hours ago

THIS IS UNACCEPTABLE I only have one phone and use it primary for my business. I demand that VODAOM do something. I am paying my account and nothing is outstanding. But I do not have a working nr. How am I suppose to conduct my business?

I need vodacom to :
1- Sort out this mess !
2-Give me a temporary nr on my contract to use in the meantime
3-Refund me for 2 sim cards
4-Refund me for unnecessary travailing (as it was call center fraud and not the 4U shop)
5-Refund me for Potential damages to my business. (I need to be in constant contact with SARS on behalf of my client)

Mrs O Groenewald

this is now continuing for two months trying battling to get hold of anyone that can assist me with this.

they keep telling me that my account is in arrears but yet when i look at my statements that they also generously put on My vodacom it shows i am in credit om R59 so why do i get harrassed stating that i am behind but no word to why i don't receive any airtime any more.

oh no pay you have to pay but they don't deliver on their part of the service

i need an answer from Vodacom to this aspect i will not pay anything further until i have feedback and don't dare to suspend my account for the result of your stupidity .

Sincerly

My bill at vodacom is R314, 61. For some reason theybhave been deducting R458 from my account for the last coyple of months. With n explanation as to why. I do not have insurance with them so it cannot be that!
Yesterday I had R304 airrtime and today it is R262. This has happend many times. I do not use my airtime! I do not phone anybody. My phobrs mobile data is off as I am permanently connected to wifi. Nobody can explain why my airtime dissapears! No trace of it on my itimisd billing either!

Called Vocacom call centre today at 10.30am. I had cancelled a contact and converted it to prepaid. They have continued billing me from what I understand and have up until now never received a single bit of correspondence from them regarding this.
On contacting them they have transferred me from one department to another.
Waiting on hold for 28minutes. Not acceptable! only to be told this is a prepaid number and they cant give me any information.

What next Vodacom.

You will not receive a cent from me on this account until your correspondece is received and understood by me.

Do not trust what vodacom promises you.

On the 5th of may I went online vodacom and did an upgrade.

I did receive an sms that advised me that an consultant will contact me

A consultant contacted me and told me not to worry about the online order and took my order/upgrade telephonically.

She advised me that there is a problem with the availability of the handset and that will only be available in 2 weeks time

Then, unexpected suddenly a knock on my door 2 days later, ram delivery company with a parcel.

I signed for parcel and was very impressed.

Opened the parcel and inside only a sim card and voucher.

I then phoned in and consultant told me that there was an error on their side and that my new device will be delivered in the next few days

Promises made did not reliase. Sadly that did not happen.

Then phoned in again spoke to another consultant that told me that the sim card and voucher that was sent to me will be picked up and cancelled.

A week went by no pick up made.

24/05. Then phoned in again, promises made by londi the consultant this time.

Sim card will be picked up before friday the 26th of may

Promised never realised

Phoned in again 26th told her that her promise never realised.

Promised again that sim card will be picked up and told me she will copy me on e-mail sent to ram couriers.

Never received e-mail, promises not kept

Spoke to nombelelo on the 30th as londi not at work. Promised that she will take charge of the sitiuation and will contact me this morning.

Promise never realiased, phoned in again today, nombelelo not at work today,

Spoke to another consultant shadina today 31st may, she promised that supervisor will call me back in few minutes, promise never realiased

Do not trust what vodacom promises you and do not upgrade online or via phone, promises made by them are not kept and this is the worst service ever received from a company. I rate them a stinking "0"

On 26 May 2017 I did a sim swap at the Goldfields Mall in Welkom at 12h49. At 16h16 on the same day another swap was done that was not me. On 27 May I went back to Welkom to get another sim after the help centre told me about the unauthorized sim swap that caused my sim not to work and that only a Vodashop will be able to help me to stop this Sim. The consultant in the shop could do nothing to stop the fraud and could only sell me a new sim again and a message was put on the account that no Sim swaps was to be done telephonicaly and thought that the problem was solved since the account only showed a balance of R744.00 . I reported the fraud Ref No: [protected] on 29 May after the new sim that I received on Saturday was again not working and was told the account has been suspended and that there is an amount of R66000 used without my authorization and also that it takes 48 hours to resolve. I have been unable to use this no now for 5 days and it is causing me a lot of inconvenience in doing my business due to the fact that nobody can reach me. I do not understand how this happened since this account is not an open line and have an limit of 400 min and I could never use more than that. I have been trying to get help from Vodacom by phoning 111, but the consultant keep asking me security question just to tell me it is still ongoing and are unable to inform me of any progress on your side or when I will be able to use my no again.
I am very disappointed in the security that vodacom has on their system to let this happen and will in future only be using pay as you go from another service provider due to my experience with this fraud.

Hi
It doesnt look like i will get much success here either, as i can see no other comments have been replied to.
Last year July i was called by a female from Vodacom, and was trying to sell me extra data for my phone as she said she could see that i was running out of data each month. She said i would be a modem for free, but she never said anything about the data being on a separate sim, as she said i could bring my phone bill down. When i received the package i realised that this is not what i wanted, i have no need or desire for a sep[aratye sim card, i expected the data to be put onto my current contract. I have now been billed R129 per month since last year July, for something i do not use, it is sitting next to my desk at work, as i called for it to be collected and cancelled. No one ever got bacxk to me. I have complained about 6 timjes about this issue, still no joy, and i am still paying for it, so I have wasted R1500 on something i dont use, and now i am FURIOUS! please can some one get back to me ASAP

I recently upgraded my Vodacom contract online after receiving an sms saying I was eligible for an upgrade. (29 May 2017) on mobile number [protected]. I now see I am being billed for the new contract and new handset as well as the old handset. When calling customer service I am merely told I will be billed for the old handset for the full 24 months of the contract. Vodacom has also seemingly suspended their email complaints section, so there is nowhere to properly complain.
If I am told I am eligible for an upgrade at 22 months, it is not considered an early upgrade. It would appear Vodacom is fraudulently trying to get people to upgrade but at no point did they indicate I would still have to pay for the old handset. (This should fall away when the upgrade comes into place). I have previously been with other service providers such as MTN and Cell C, and every upgrade I have ever done (usually always around 22 months), meant I was immediately transferred to the new contract without any hidden charges from the previous contract. An upgrade is an upgrade, there should be no surprises waiting. This seems like deliberate trickery on the part of Vodacom. I have now read through the terms and conditions again on the upgrade section and cannot find any reference to the fact that a person would still be billed for a previous handset.
As resolution to the complaint, I would like the old handset amounts to be removed from my account effective immediately and only rightfully be paying for my new contract from this date.

Dear vodacom
I have oderd a cellphone (Vodaphone smart platinum 7) on your latest addition of cellphone contract on the 9th of may 2017.. It was said that the phone is not available at the moment and I should wait for the cellphone as they going to order it. It's been 3 weeks now still the phone hasn't been delivered to vodacom shop lakeside mall. I fail to understand why would you put a cellphone on your latest addition of cellphone contract that started on the 5th of may 2017 only to find that a customer wants it and you don't have it. I was patient enough to wait for a week but i'm loosing patient now. For a company like vodacom you should do better than this. I'm without a cellphone for a month now, and it's really hard to cope. I'm hoping you get this complain and you attend to it as soon as possible

Good day

I would like to log a complaint and I would like this to be taken very seriously, because the kind of service received by my mother was putrid to say the least.
My mother's phone was stolen a week ago, so she had to report it and have the number blocked. She was told to have a sim swap done when she got a new phone. Easy right? Wrong! She did an upgrade over the phone, with you guys, had the phone delivered and lo and behold, there wasn't even a SIM card with the phone. So she went and bought a sim, had the sim swap done and the consultant told her it would be activated in about 2 hours, this was on Thursday evening. That evening, there was no sim connection. We gave till Friday morning, still nothing. My mother called in a few times on Friday only to be told that the suspension was removed every single time she called! Saturday morning she went to one of the stores and was told the same thing, that a call was logged with tech support and that they don't work on weekends! So what did the agents do when she called in previously? She spent the weekend without being able to make or receive calls or SMS's! This is unacceptable! Today is Monday and she called in again, the count is at 15 at this point and on the 15th call, the wonderful Janine assisted her in a friendly and efficient manner. Janine managed to at least sort out the incoming calls and SMS's. So she can now receive both. However, she is still unable to make any calls. My concern is, when asked what Janine did, she responded "I did what I'm trained to do" so in essence, you only train 1 out of 15 people or are they just that incompetent that they don't know the first thing about reactivating a line? Pathetic guys! Seriously, for such a big company, you really need to sort out your staff. Well done Janine, but the rest, totally unhelpful!

Hi am called katoma umar am from johansburg south rossetnvile. My strwet is daveillers streerie. It's now two months in have complained about the bad network we are hAving in my area but vodacom doesn't respond me. And it's not only me but it covers more than 10 people who having the same problem.but when I called vodacom they said I. Must buy network booster. But Mr vodecom tell me how I can I buy a network booster for 2000 rands to keep my self on your network can you imagine? Me investing money in you yet mtn and cellce and orther network have got good net work of which I can't buy the boater. Pls adverse are you creating a GOOD SERVICE or your telling your customers to [censor] off your net work

Dear Vodacom

I have been a loyal Vodacom customer for 21 years, I am afraid that one of your support policies have made me decide to leave Vodacom for good. You have a policy to support only single sim cell phones, but yet you sell phones that are made to utilise 2 sim cards, in order to alleviate the possibility of needing to support 2 sim cards you actually load software to disable the second slot.

I operate with both a data sim card and a call sim card, so I was especially happy to get a phone that caters for both cards, your wonderful policy prevented me from doing this and not support to enable it was presented by any outlet that I visited.

It seems that you are encouraging your loyal customers to buy a second handset for the second sim card, which in my mind seems rather unethical if that was the case.

I am sorry to leave Vodacom on this note after being a loyal customer for so many years, I am convinced that these customer disgruntling practices were not part of your previous strategy and policies. I sincerely hope that you will in future change back to being the customer centric organisation you used to be, because I am afraid this kind of exploiting will cost you much business.

Kind Regards
Sakkie

The data notifications that are supposed to be sent to my number are being sent to my work number which is the general office number. After phoning Vodacom numerous times someone finally told me that it was because they changed servers and on the old server my work number was set as an alternative number (which I didn't say it was back then) It has to be removed manually.

My complaint is that I have been trying to sort this out since 21 February 2017. I have phoned them 22 times. I have posted on their Facebook page 3 / 4 times. I went to a Vodacom store 3 times to fix this.

They promise me that it will be fixed or that it is fixed and then 3 days later the same happens again. Then they promise to phone me back or someone will contact me and no one ever does. All they do is submit a service request or escalate it.

Have been unable to access the Vodacom website via client profile for more than three months. Had numerous email and telephone conversations and the matter is still not resolved. This is the second time it happened in one year and it took three months to resolve last time . Unable to sign in to Vodacom profile on website or access the app on phone. Started in February 2017 still unresolved.
Attached the email correspondence.
Vodacom customer service and technical personnel are incompetent and unable to resolve a basic technical error and communicate the issues or follow through.

I received this email as below on 22 May 2017, however the profile has still not been deregistered in order to reregister it and thus we still do not have access to the website to purchase data and check on the usage for my Mom’s account.

When will this be fixed? It has been more than three months!.
I expect Vodacom to provide free data and airtime for all the problems and to avoid the account running out of data.
Confirm that this will be done.
As previous requested provide me with a responsible person that is dealing with this matter in order for us to communicate directly with the correct department.
I also expect all talking point to be reallocated to the account once it is deregistered.

Saneldi Terblanche

Sent: Monday, May 22, 2017 9:43 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon
Apologies for the incomplete email, it was sent due to a system error.
Our Technical Team have will de-register the profile and you can do the registration within 24-48 hours.
Please revert if the errorpersists.

Regards,
Jabulile Nazo

Customer Care
eService Team

Sent from Mail for Windows 10

From: Ninon Roos
Sent: Friday, May 26, 2017 9:01 AM
To: Saneldi Terblanche
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Still not de-registered!

From: Saneldi Terblanche
Date: Friday, 26 May 2017 at 14:57
To: Ninon Roos
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Hi
Het jy die profile probeer registreer en werk dit? Kan jy net confirm dat jy dit gaan doen of kan ek dit doen. Iemand moet elke dag dit opvolg en probeer en sodra dit werk die sign on details deel sodat ek kan seker maak daar is airtime en data. Data verval 30 dae nadat dit gekoop is.

xx

Sent from Mail for Windows 10

From: Ninon Roos
Sent: Thursday, May 25, 2017 11:06 AM
To: social.[protected]@vodacom.co.za
Cc: Saneldi Terblanche
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

The profile has still not been deregistered!

From:
Date: Wednesday, 24 May 2017 at 19:57
To:
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Dear Ninon

I have requested the senior consultant to look into this and to make contact with you once feedback is available.

Regards,
Reuben Cornelius

Customer Care
eService Team

On 24/05/2017 07:32 PM, Ninon Roos, wrote:
The profile has not been de-registered yet!

See attached screen shot.

From: social.[protected]@vodacom.co.za
Sent: Monday, May 22, 2017 9:43 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon
Apologies for the incomplete email, it was sent due to a system error.
Our Technical Team have will de-register the profile and you can do the registration within 24-48 hours.
Please revert if the errorpersists.

Regards,
Jabulile Nazo

Customer Care
eService Team

On 22/05/2017 01:54 PM, Saneldi Terblanche, wrote:
I do understand this however I need to make sure my Mom has got data and airtime as I cannot access the accounts. We expect Vodacom to provide her with data and airtime once again to ensure she does not run out, due to all the hassles and inconvenience we had to go through for more than three months.
Please confirm that this will be done asap.

Sent from Mail for Windows 10

From: social.[protected]@vodacom.co.za
Sent: Monday, May 22, 2017 7:50 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon

Our Technicians are still attending to your query.

We've requested for feedback.

We do apologize for the delayed feedback.

Regards,
Jabulile Nazo
Vodacom Social Media Team

On 22/05/2017 01:07 PM, Ninon Roos, wrote:
I am still unable to access the account for [protected] on the Vodacom website or app and unable to register a new account.
You have been promising feedback for three months yet we have made no progress in resolving the matter.

When will we receive the name of the responsible technician to expedite this matter and actually know that it is being addressed.

I also expect you provide my mom with free data and airtime so that she does not run out. Please confirm that this has been done.

Regards
Saneldi

Sent from Mail for Windows 10

From: social.[protected]@vodacom.co.za
Sent: Wednesday, May 17, 2017 3:10 PM
To: [protected]@live.com
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Dear Ninon
We have requested priority on your query. Feedback will be provided once available.
We wish to express our sincere apologies for any inconvenience that you may have experienced
Regards,

Denise Sokani
Customer care
eService Team

On 17/05/2017 04:11 PM, Saneldi Terblanche, wrote:

We have not receive any response to the request as to whom is responsible to address this matter. Please give me the details of the accountable technician to explain what is being done and when will it be resolved.

Saneldi

On May 3, 2017, at 7:01 AM, Ninon Roos wrote:
Hi there,
I am still waiting for someone to contact me!
Ninon
[protected]
From:
Date: Saturday, 22 April 2017 at 17:31
To:
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Good Day Ninon
As per our chat. I've escalated your query again to the senior consultant for assistance. Your SR reference number is S4-OIY3V-VOU6L.
You will be contacted within 24 to 48 hours.

Regards,
Ashwin Abdurahman

Customer Care
eService Team

On 22/04/2017 04:51 PM, Ninon Roos, wrote:
We have still not received any feedback on the above problem!
If I try to phone your helpline there is actually nobody there that understand a word of English or the actual problem and all I am told is that Vodacom will look into it!
From:
Date: Saturday, 01 April 2017 at 19:36
To:
Cc:
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Good day Saneldi
Our records indicate that our Senior Consultants are still attending to service request reference S4-NF72Q-Q436C. I've forwarded a request for them to urgently provide feedback on the matter.
Thank you for your patience thus far and we do apologise for the inconvenience caused.
Kind regards,
Rifqah Abrahams
Social Media
eService Team

On 01/04/2017 05:38 PM, Ninon Roos, wrote:
Olivia
I still have not received any feedback from Vodacom related to the problems with access the website and Vodacom app for lnumber [protected]. I still receive an error message. What is being done about the matter and when will it be resolved.
Regards
saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Monday, March 27, 2017 9:30 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Dear Saneldi
Thank you for your email.
With reference to S4-NCGBK-KXUI I have requested urgent feedback from the Senior Consultant.
Apologies for the inconvenience caused thus far.
Regards
Olivia Isaacs
Vodacom Social Media

On 27/03/2017 03:01 PM, Saneldi Terblanche, wrote:
This situation is totally unacceptable and needs to be addressed urgently.
Can you please follow up and see if the problem has been resolved or is being worked on. Both the Vodacom App and website is still giving problems.
This issue is similar to what happened a year ago.
I was unable to purchase airtime and the data loaded but disappeared. Can you please URGENTLY load data and airtime for my Mom’s account on [protected] for free as you did last time to prevent her from having no means of communication.
Regards
Saneldi
Sent from Mail for Windows 10
From: Ninon Roos
Sent: Tuesday, March 21, 2017 11:49 AM
To: Saneldi Terblanche; sm.[protected]@vodacom.co.za
Subject: Re: S4-NCGBK-KXUI
Ek is op die lyn met hulle en Vodacom se hulle het verkskeie nommers wat problem het en hulle weet nie wanneer dit uitgesorteer sal word nie.
Hulle kan nie help nie.
!
From: Saneldi Terblanche
Date: Tuesday, 21 March 2017 at 16:43
To: "sm.[protected]@vodacom.co.za", Ninon
Subject: RE: S4-NCGBK-KXUI
Clint
I still have the same problem. Please contact Ninon Roos in South Africa 0n [protected] to assist us resolving this problem urgently. Ninon tried to access the webpage and received the same errors.
I have also attached the string of email conversations below to resolve the issue.
Saneldi Terblanche
Sent from Mail for Windows 10
From: Saneldi Terblanche
Sent: Friday, March 3, 2017 11:38 AM
To: sm.[protected]@vodacom.co.za
Subject: RE: S4-NCGBK-KXUI
Importance: High
Good Day Clint
I have done what you asked to clear all browser history cookies caches etc. and tried to use flowing browsers with attached results.
•
•Microsoft edge
•Google Chrome
•Internet explorer
I still cannot log in to Vodacom.
Regards
Saneldi
Sent from Mail for Windows 10
From: sm.[protected]@vodacom.co.za
Sent: Tuesday, February 28, 2017 10:08 AM
To: [protected]@live.com
Subject: S4-NCGBK-KXUI
Good day Lorraine Roos

We have had a look on Google Chrome and the login issues seems to be with the chrome browser. We have attempted with the Google Chrome and we are also receiving errors.

Please try to use Internet Explorer as well as clear cookies and cache and then reload the page.

Regards
Clint
Social Media Escalations

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
From: Saneldi Terblanche
Sent: Friday, February 24, 2017 10:29 AM
To: social.[protected]@vodacom.co.za
Subject: Re: URGENT DATA NEEDED Ref: 001GYaC9XEW09AP9
I am in the USA and Ferguson have phoned me twice already and we have not made progress. Vodka on needs to reset the website profile so that we can access it.

Saneldi Terblanche
[protected]@live.com

On Feb 24, 2017, at 9:11 AM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
We have noted your comments and forwarded the screen-shot to the Portal Support team to investigate. Your reference number is S4-NCGBK-KXUI, we will be in touch with feedback.

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 24/02/2017 04:29 PM, Saneldi Terblanche, wrote:
Still receive same message

Saneldi

On Feb 24, 2017, at 8:14 AM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
Please try accessing the MyVodacom portal with the link below.
https://myvodacom.secure.vodacom.co.za/

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 24/02/2017 03:20 PM, Saneldi Terblanche, wrote:
Good Day Ferguson
Thank you for the call yesterday. Unfortunately I am still unable to access the Vodacom website. I tried it on 2 different browsers but receive the following error code as attached.
Kind Regards
Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Wednesday, February 22, 2017 1:47 PM
To: [protected]@live.com
Subject: Re: URGENT DATA NEEDED Ref: 001GYaC9XEW09AP9
Hi Saneldi

Thank you for your email.

I'll be touching base tomorrow after 3pm (SA time) and we can tackle this dilemma. Please accept our sincere apologies for any aggravation caused by this delay.

Have a good evening further.

Regards
Ferguson Losper
Vodacom Social Media Team

On 22/02/2017 08:08 PM, Saneldi Terblanche, wrote:
As I said I am in USA so email or website chat will do. Or you can phone me on +1 [protected] at 15:00 or later SA time. Why do u need to discuss it the issues are obvious. Fix your website as this is the second time we had technical issues and ensure my mom has data or I will get her a different service provider.

Saneldi

On Feb 22, 2017, at 8:24 AM, "social.[protected]@vodacom.co.za" wrote:
Good day
We would like to get in touch and discuss the issues raised in detail. Plese provide us with the number we can call you on and the bet time to get in touch.

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 22/02/2017 03:38 PM, Saneldi Terblanche, wrote:
Dear Rifqah
I am unable to access the Vodacom website and I am unable to register the number again.
The talking points I used to purchase data has not updated as data and my mom’s data expire tonight. Please urgently load her data and fix this issue as I am unable to communicate with her without data.
* Current airtime balance - R260
* Last recharge amount - R250-
* Make or model of last handset/device used with the cell number – Iphone4
I attach the screenshots to show:
•
•
•
•Unable to deregister
•Unable to reregister
•Talking points used
•Airtime purchased
Regards Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Wednesday, February 22, 2017 1:17 AM
To: [protected]@live.com
Subject: Re: URGENT Technical problems with Website to correct wrong Voice plan Ref: 001GYaC9XEW09AP9
Good day Saneldi Terblanche
Protection of your account against fraud is critical to us. In the interest of ensuring customer information security, please provide us with the details below in order to verify that you are the owner of the number.
* Current airtime balance
* Last recharge amount
* Make or model of last handset/device used with the cell number
Please note the balances may also be retrieved by dialling *111#.
Kindly also forward us a screenshot of the latest transaction page so we may further escalate this.
Regards,
Rifqah Abrahams
Social Media
eService Team

On 21/02/2017 04:13 PM, Saneldi Terblanche, wrote:
Dear Nathaniel
I tried to deregister the account but were also unable to do this. Please assist with this and ensure that the talking points I used are allocated towards data.

Saneldi Terblanche
[protected]@live.com

On Feb 20, 2017, at 11:42 PM, "social.[protected]@vodacom.co.za" wrote:
Dear Saneldi
Thank you for your email.
No, she will not forfeit her data or airtime.
Regards
Nathaneil Abrahams

Customer Care
eService Team

On 20/02/2017 05:27 PM, Saneldi Terblanche, wrote:
Good Day Nathaneil
Can you please confirm if I do the deregistration that my mom will not loose her data and air time.
Kind Regards
Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Thursday, February 16, 2017 5:41 AM
To: [protected]@live.com
Subject: Re: URGENT Technical problems with Website to correct wrong Voice plan Ref: 001GYaC9XEW09AP9
Dear Saneldi
Thank you for your email.
Please be advised that you mother needs to de-register her cell phone number and re-register her cell phone number on the Vodacom website.
She will have to log into her Vodacom account and go to settings to de-register her cell phone number. Once she has done this, she will be able to re-register again.
If the problem is ongoing, you will have to send us screenshots of the problem/s, so that we can escalate it to our Back Office.
Regards
Nathaneil Abrahams

Customer Care
eService Team

On 14/02/2017 04:57 PM, Saneldi Terblanche, wrote:
Good day Yandiswa
Thanks for the response. I still have the following issues:
- The website used to show which plan was active however it does not anymore
- I am unable to look at the latest transactions
- I am unable to change the plan once a day
- the airtime purchased is being used very rapidly without increase in calling time which leads me to belief that it is charged at a higher rate
Please address this

Saneldi Terblanche
[protected]@live.com

On Feb 13, 2017, at 1:08 PM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
The cellphone number [protected] is currently on 79c Price Plan. You might be experiencing a delay on the portal to update the price plan.

Regards,
Yandiswa Dilima
Customer Care
eService Team

On 12/02/2017 05:47 PM, Saneldi Terblanche, wrote:
Good day
Cellphone number : [protected]
Owner: Lorraine Roos
The cellphone plan for this number is suppose to be 79c plan however on the site it does no longer indicate the plan and it appears to be any time any network. When I try to change it on the website it does not allow a plan change to 79c.
Please correct this immediately and change the plan to 79c per minute.
I am assisting my mom Lorraine Roos as she does not understand how this works and unfortunately I am currently overseas so unable to assist her in South Africa and there is no Vodacom shop in Montagu.
You can contact me on a USA number +[protected] or preferably contact me via email [protected]@live.com
Please confirm that this has happened via email.
Regards
Saneldi Terblanche (nee Roos)
Sent from Mail for Windows 10

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html

26 May 2017, 15h26
[protected]
I am attempting to add a contract to my existing account, after 7 days of trying to clarify my ITC record (which i have managed to clear up) i am told today that i have R300.00 odd to settle on a contract i had in 2011?
What i do not understand is how this can be as i settled my contract in 2011 as i lost employment and could not continue with the payments, i was given a settlement amount which i paid and my contract was cancelled and i had to start making use of pre-paid SIM cards.
When i asked how there can be an outstanding value Vodacom cannot tell me, when i ask how i can pay this to settle the balance so we can proceed with my new application Vodacom cannot pick up the previous account?

My [protected] has been with me forever. It was under a friends contract. I bought out the contract and wanted the number on my name again.
This took numerous visits to vodacom stores and calls and emails.

After which my number was cancelled. And I was forced to get another number as I was told there is nothing they can do.

I still had existing data and air time on the phone. Was refunded with a pathetic R400.

Vodacom put me the position having to get another number, when I never wanted to, but no one could call me as whats app only worked on wifi.

Vodacom has put me through changing my number with all my suppliers, clients, policies and I am loosing business as not everyone has my number.

Please help! I did an upgrade on no [protected] on line.

See invoice K0241230, 8 May 2017, things went wrong on your on line system, and only the sim was delivered, the sim was eventually picked up again on the 22 nd and returned to your depot and signed for by Sello.

I was told by your call agent that yesterday afternoon I would be able to go back into the on line system and reorder my upgrade.

Well its still not updated and I can not do my upgrade.

This is very poor service and I am very disappointed by the poor customer service I have received since the error was on your side.
Please contact me on [protected] urgently to resolve this.
Nobody calls back on your call back requests either.

This is very unacceptable I can't access my phone as it is locked by the Vodafone protect app I have forgot the pin and when I try to go straight to the app it says that it is no longer available, if that's the case how are we going to reset the pin, I have even tried to wipe the phone and failed please I you don't want to lose clients with your useless apps please fix it I am using sumsung neo plus my number is [protected] hope you will find a solution to my problem

I have had the worst experience I can recall with any service provider. My bill has come up with 5 times the usual amount that I have been paying over the years. And to top it off I haven't received statements for both my accounts with Vodacom. The first consultant I spoke to told me that it is because I upgraded my account in January. When I told her I did no such thing then she had to put me through to someone else. Eventually after a lot of uncertainty I was told it's because of data costs from one of my contracts.

What a crap network. I cancelled my contracts at the same time. Vodacom is a rip off with poor service. Have even started converting family members and friends.