Vodacom
Reviews and Complaints

I have been a loyal customer with Vodacom for 9 Years, This year I upgraded to a new contract and the consultant that assisted me linked my account to a business account which stole R5000 out of my account using the my Vodacom app. My account usually is around R1100, I recieved a bill totalling just under 6000 which i cant understand as i never use my data unless I'm not at home. I have a Telcom uncapped line at home where i use my internet, so my internet is never activated, why i cant understand why my content services is so high. i have made numerous calls to Vodacom to sort this out. 14 to be exact, I have made payment arrangement to insure my service doesn't get, yet they sill have cut my services. Everytme I phone Vodacom there is and excuse. R5000 was not my fault its been 3 Months and still nothing has happend not even a phone call from them to keep me up to date as to the situation. I have been from pillar to post with this and have now been robbed by Vodacom as i still have no resolve. My last call to Vodacom it said all my that all my cases where closed this is unacceptable, i am willing to pay the deficit. i have paid R4600 into the account to catch up, my phone but i still had it suspended after making 2 payment arrangements to sort this out, i am highly upset with Vodacom i'm seriously thinking about changing networks and recommending it to my friends because if this is the service i'm getting this is definitely some i don't want want anyone to go through. poor, poor, poor service!

Lets see what its like when this contract is closed and moved to a competitor who values my business.

This dates back to February 2016. Money already paid as always without fail over 21 years. This will be my final communication with you...

On principal, I will be moving all my contracts if I do not have a response from a senior manager at Vodacom

On 01 May 2017 I migrated my 2 lines, the Smart M and Smart S to Smart M+ Topup and Smart S+ Topup. I realized that I have been downgraded to the 3G network. Before the migration I was on the LTE network and my devices are Iphone 6+ and Iphone 6.
On 04 May 2017 I called the vodacom customer centre and reported my problem, the consultant activated LTE on my lines and I even received the sms confirmation of the activation. However I was still on the 3G network there was not change.
I called the customer centre again and I was asked questions and told that the problem will be escalated to IT Support because on the system it showed that LTE is activated.
IT Support consultant called and asked questions that I answered but still the problem was not resolved.

I went to the vodacom shop and complained, the consultant said she will do the network synchronization I was asked to switch off the phones for an hour, which I did. Even the network synchronization did not work.
I went back to the vodacom shop and another consultant logged another call for IT Support.
They never called, I then called the customer services again and the consultant told me that my call was closed and she could not understand the resolution that was put on the incident.
She promised to call back yesterday and no one has called back.

I am so frustrated with this disgusting and disappointing lack of quality customer care I am experiencing from vodacom.
I am paying a lot of money for these contracts and I am not getting any value for my money. I have been sent from one unit to another with no positive results.
If vodacom does not value my support and business then I want to cancel these contracts because I cannot pay so much for a horrible old network, experiencing slow network connectivity, at times no network at all and dropped calls.

I am absolutely disgusted in Vodacom and what they are doing. I sent them so many emails and they told me they cannot do much cause it's in layers hands now.

I was also told they can certainly assist with the matter but this morning I received new mail from the layers staying they have just hand me over.

Vodacom wants to credit me for the months my phone was is and the store what's to credit me yet they want me to take back the same broken phone they had almost the whole year.

Also they have handed me over to layers who also just handed me over this morning but Vodacom with a to credits me. Please tell me! Am I losing my mind or is this Vodacom service and whole system really messed up.

The branch manager of Vodacom cannot help me he says, only Codacom can but he is the branch manager for Vodacom Cellucity.

Now is the branch manager that is above the manager and he cannot help me and he works for Vodacom and all of this ### happened at his store then tell me who the hell can help me?

Also they Blocked me From posting anything cause they don't want the public to know just how bad they truly are.

Grencher Collins

Good day in April I activoted a 3 gig on my contract as a monthly recurring bundle then contact vodacom end of April asking them to please deactivate the 3 gigs athe the end of April and activate a 2 gig from the 1 May. But now on my April bill I'm being charged for both. Secondly on the 13th May I tried activating a 5 gig and a 10 gig becuase I was working from home and needed more data I still didn't receive the data but there is a bill already created for the data I never received please get this all sorted otherwise I will just have to get the omuds man involved

I have been a loyal Vodacom customer all my life - since 1999 to be precise. Nevermind the fact that I have never received any "loyal customer goodies" like the people from other network providers, I have recently been disappointed in the service I receive.

I got married 3 years ago, and since then I have been trying to change my surname with Vodacom so that my married surname appears on my billing statements. I have failed on 6 occasions, since 2014 through customer care line AND on email "[protected]@vodacom.co.za" which I was asked to send my documents to. After speaking to an agent on the phone I am told "your details will reflect on the next billing, mam" It's been 3 years now!

Secondly, I requested that I no longer receive my billing statements via post but to my email address. This also hasn't been effected. It was June 2016 when I made this request. It's been a year now and I am still receiving my billing statement via post.

Thirdly, after giving up on trying to change to email, I moved house and informed Vodacom to change my postal address early this year. Again, I was told "your details will reflect on the next billing, mam". I still haven't received any billing statement to my new address.

Now I have run out of avenues to change my personal details and I am beyond frustrated now. To make things worse, I took a contract last year for my son with MTN and surprisingly they were able to change my address within minutes. So I can't say its a network service providers issue.

Please help!

date of Incident - 10 March 2017
Client number - [protected]
Client area that we experience a problem with signal - Elphin street, Kenmare, Krugersdorp.

Since the 10th of March 2017 I have complained on the 082 111 customer care line that there is no signal where I stay. This happened when contractor's started working in the area around the same time. We were advised that they are working in the area and will be down for some what 18 weeks. This is unacceptable, as no one can reach either person in the household since then. We have complaint time and time again and everytime we complain the signal come on for an hour but then lost again. I also advised that I work from home, and that since I have lost signal, clients have been unable to contact me. Thompson's security is also batling to get hold of us, when problems occure with the alarm system. My son is currently studying, and have projects to prepare, this is another problem I complained about.

Today I receaved yet another "valued customer" sms, but I have not have service from vodacom since the 10th of March 2017. I have advised you time and time again, if you cannot provide the service I pay for, you can have your product back, I want a refund since the 10th of March 2017.

Both my wife and my son is on Vodacom prepaid and have not been able to use their data since the 10th of March, hence their data expires if not used in one month.

We pay you for a service and we have not received the service which we pay for.

Both my wife and I have elderly parents, if one of them (God forbid) have an emergency they will not be able to get hold of us, especially during the night.

My son is alone at home, and would not e able to contact anyone if there is a problem as his cellphone is down all the time.

I have signal when I switch over to 4G, but only I have 4G, still cannot get hold of my wife or my son when I call them, and once I switch over to 4G, my data is done in less than a month, and I am out of call time and data.

Vodacom have visited my house to look into the problem, and at that time the signal worked, an half hour after he left, the signal was lost again. I can't explain it, but I am not going to wait for Vodacom to sort the problem out.

Desire resolution - refund me, and I want my contract cancelled. I have been promissed too many times that Vodacom is looking into the problem, and nothing happens thereafter. I do not want to listen to empty promises, I'll rather move over to another service provider that have signal in my area.

I dont know what vodacom does lately, in beginning i won data alot, then they update app and now all u won is discount and downloads, and im buying everyday extra plays sometimes i dont won 1 price with 10plays extra.

Is vodacom busy to become to that point that they just want money? Im with vodacom since cellphones come out, and if they want to become greedy id rather change to another network

Good Day

I have been a client with vodacom for many years. I have never had any issues with my phone nor contract nor payments. I recently on the 2nd of February upgraded my contract from the Uchoose Flexi 350 to the Uchoose Flexi 200 (Sony Xperia XA Ultra), with my upgrade I received free movie tickets, educational voucher as well as 10gig promotional data given to me for free.. On the 1st of March I received my invoice/statement from Vodacom saying I owe R175 for my new contract (Uchoose 200) as well as R306.14 for my Uchoose flexi 350 and the promotional 10gig data for R525.44 as well as the identity caller subscription of R10 (no idea what that is, in total my account was R1 308.00 (Madness).. I then contacted vodacom and laid a complaint and asked for my account to be rectified, I also also asked why I was billed for 2 contracts, I have always upgraded and never use to have a problem with vodacom until this year. The R599 was then cleared from my account but my billed stayed over a R1000.. I have laid complaints by vodacom and no one seems to understand what the problem is, I am not at fault here. Today i contacted vodacom to cancel my contract and I was given a settlement amount which i asked if i could pay it monthly I was told NO.. I have been a loyal customer for years, ever in arrears I am ready to take this further.

Where shall I start in feb my cell number was hucked, vodacom refuse to assist me with a new number I need to upgrade my contract. Then the same day at the vodacom shop I cancel my contract, that never was emailed, then I phone 3 times the same issue. It never arrives. Then you give me over to legal dep and the money was paid. Legal dep say they do not know what is happening with all the air time customer care needs to sort out. Customer care say legal dept needs to uplift the block. After 6 phone calls nothing was done. Now I know exactly why 10 people in my office cancel there contract and go to telkom because of this great service vodacom is giving us. There is not service and no assistance in any situation whatever. Bad bad service, they eager to take your money every month from there not assistance at all. T

I am very unhappy with the upgrade because I did not receive the product that I upgraded for and I am very disgusted at vodacoms customer service. I spent 3hrs this morning trying to sort out the product that i have received but have been transferred from pillar to post. I had to call in several times and every time I am referred to the online department but they pick the call up and then drop it again or they pick the call up and transfer it to another department.

I feel like canceling this contract because i am a client with mtn for more than 20 yrs and have never experienced a service as bad as this and to think I liked the product that was advertised by vodacom and I could do it online.

My name is Gaynor Matthews
Contact number [protected]

I feel that I need to go back to my old service provider MTN that is very satisfactory as management of vodacom need to up their services in the online department if they want to retain their clients

I dont know what your staff do in the online department because they are not assisting any clients and i am sure if you go to your call logs today you will pick up how many càlls have been dropped without assisting the client.

The last call i made to the online department has been transferred to the activation department without even speaking to the client. The lady in the activation department Patricia Ntuli was very helpful and understanding to my frustration. She even tried to put me through to that department and also experienced that they pick the call up and drop it again. After several attempts she sent an email to that department to contact me regarding my upgrade.

I would like a manager to contact so that I can sort out this matter. At this stage i am not interested in talking to a consultant. I have upgraded to this product for business purposes and need this matter to be sorted ASAP. I am at the verge of reporting vodacoms bad services to all the social medias including Hello Peter and Carte Blanche.

I am totally disgusted in this poor service.

I staterted a new contract on May 2 2017 at Vodacom Canal walk CPT.
Since then I've been to three different stores, called to the activations team twice and still no one can advise when my minutes, SMS's and data will take effect.

The activation team advised me to to go in store and when I go in store then they advise me to all the activations team.

I am currently sitting in store again, at Canal Walk CPT and there are several consultants free, not busy with any client what so ever and it took me 34mins to get to see a consultant.

This is really pathetic and please be advised that I will not pay a cent for the month of May as no one has any answers for me and I receive a different story from every store.

The Canal Walk branch advised 24 hours which was supposed to be on May 3.

Then the store at VNA advised May 15. Tonight at Canal Walk they are saying June 1.

I really feel that everyone should receive proper training or customer care should be present until the store closes as each store advised that the customer care person leaves at 5pm daily.

Also, any extra charges like bank charges will not be covered by me as Vodacom is liable and is to take full responsibility as I received close to HALF a service. It's pointless I have this contract at the moment as I still need to buy data and airtime and today I was debited R560.55!

My contract is R399 per month + a once off fee of R97.00 for activation. Please advise how you reached an amount of R560.55?

Please have someone who has the proper customer care qualities and product knowledge to all me ASAP to discuss the outcome of this contract.

No payment will be made from me or expected to be taken by Vodacom until I receive a proper service.

Lastly, I'd like to know who is going to pay for my fuel, time and effort trying to get answers regarding my contract? No one else in ANY store or the activation team seems to give a damn. Please advise managers to be less playful in store as well and laugh at serious matters when customers address them will they similar issues. Everyone blames then next consultant but no one takes the libity to actually check the account for any solutions.

Zuko, at the Canal Walk Store in CPT is the only one who actually logged a case and provided me with a reference number.

The VNA and pine lands Vodacom stores in CPT, advised that they would log a case as well and took my email address along with my cell number to send me the reference number but up until today I have not received anything at all.

I wouldn't like anyone else to have the same, poor customer service, and experience so please see to it ASAP.

The person I dealt with at VNA was Alex, who then passed me on to Roger. Nether has contacted me since May 7 and the same for pinleands Vodacom store.

Good day,
I have been having trouble with Vodacom regarding a "Arrears Payment" on my account for a debit order that I don't have, I pay via EFT so there is no Debit Order going off my account. Can you please contact me as I don't have a phone to use as my line has been blocked.
I am really frustrated and this matter needs to be resolved ASAP regarding this...

We have been fighting with vodacom for months now with someone attemoting, on numerous occasions to do a sim swap that I didn't request. Finally on may 5th 2017/ a sim swap was done apparently by soneoney at bytes technologies.? How is this even possible? As a result, I have blocked the cell number but have cant use this number (Which is used for business purposes!) we are losing money daily because clients cannot get hold of us! Apparently a, person from the fraud department has been allocated to us, but as of yet, 5 days later, still no call or word from a soul! Is this how a major company such as this operates? The only reason I haven't changed networks is because my contract's only done in january 2018. Please can someone help here!?

Hi Guys

Please note have been giving me a horrible horrible horrible service recently and pretty much disappointed. I have been recharging n ma airtime been taken on more than one occasion. Receiving messages am out of data n having many data options expiring different dates. To some events no message at all but remaining with R5 or R2. Am really hating the service and i was happy but am not rich to buy airtime everyday and mostly losing without using. I don't know excuse have in mind but this needs to come to a end.

They ordered a laptop with the specifications I did not want. Because of this I went to return it to vodacom but they do not take it back as they say the seal was broken. How were we supposed to check that it is indeed what we agreed up?

I recently upgrade my contract for my tablet to a laptop. This occurred on the 5th of May 2017. I went to a vodacom store to buy my daughter a birthday gift which would be a laptop with the specification that it be a 10 or 10. 1" screen laptop. I spoke to the consultant and she assured me that she understood that it doesn't matter what manufacturer it may be it must just be a 10" laptop. As we were perusing one of the vodacom booklets, I see a laptop that I desired and asked for something like this but 10" please. She automatically too the one I showed her and ordered it, reassuring me it was what I wanted. I receive the order a few days later and as I am signing my documentation, I speak to my consultant of the previous time that I am concerned as I see that this box is too big for what I said I desired and what we ordered. She tells me that maybe the packaging may be different and still have the product we desired. Without much though I took her word for it as she knew what she was doing and she was well informed of everything. Having signed my documentation I leave with the product and go home. My daughter comes home and I give her the laptop as it was her gift and she says the size is not right after opening the laptop. She closes it an says we should return it tomorrow. Tomorrow is today, 11 May 2017. We went back to the store and spoke to them to return the unwanted product. We arrive there and the very same consultant calls vodacom and tells us that since the seal is open they cannot and will not take the product back. We spoke to them and asked that now that we dont want it, would you cancel the upgrade because we are dissatisfied and unhappy that the consultant ordered something that was not 10" but 15, 6" and she ordered it without knowing the specifications of the laptop which we told her to look for and order for us. It went further to the manager insulting me and saying, "Do you live in south africa? Well, it is known that if the seal is broken of any electronic device it is yours there won't be any store that takes it back." Funny enough my daughter bought a laptop at game and they opened the box for her current 15, 6" laptop to make sure she is satisfied with the product of which she was that is why we took it home. Now I want to know something. Will I have to be charged a 24 month contract because of an uninformed consultant? What I desired is that she at least say that the vodacom booklet didn't show the features of the laptop so rather not buy that one but choose another which was specific and we both saw it. I trusted her and she treated me badly. I am shocked at the manner both the manager and consultant treated me and my daughter. The laptop was never and will never be used because it is not the needed and required product. They order the product so I was not able to see and examine whether the laptop she ordered was the right one neither did they have a sample with them in the store.

Recently did an upgrade that included a device, promotional items and a watch. Incorrect watch delivered. Vodacom insisted on all items been returned. I am currently in an upgrade state according to Vodacom system, I have no device, I cannot speak to anyone and it is a week later. I would have expected a quick turnaround time to replace item that was in error but now i have to wait for Vodacom’s bureaucracy, hope that they have stock and the promotion is still on and do an upgrade as if the previous one never happened. No one is responding to messages and i cannot speak to anyone. This after almost 30 years with this same company. What can a customer do wrt such poor service?

I have been a customer of vodacom since 2003 and have been extremely dissapointed and inconvenienced by vodacoms service recently.

I had my ipad stolen recently which was on a 2 gig each month cellular contract. Having blocked the sim I needed a sim swap, which I went into the store on the 10/5/17. Explained my story to the service attending who assisted me. Multiple times I asked him, this won't affect my cell, just please replace the sim for the ipad. He assured me the sim swap was on my tablet and told me to not switch the device on for 2 hours.

I did this later only to find that I had no active device. He did the sim swap on my cellular telephone number and not on my tablet! No signal at all. I am in the medical profession who needs my cell to be active for calls and messages at all times. I was totally offline for over 12 hours. Called customer care who could not help me and I was told it couldn't be reversed and I would need to go in to get it sorted again in the morning.

I was then inconvenienced, having to take time off work just to go back to the store. Received no apology, just excuses that "mistakes happen". I was highly inconvenienced as it then required 2 more sim swaps and I had to wait 2 more hours offline. Almost a day offline with shocking attitude from the staff. Like they were doing me a favour. No apology, just a lot of head nodding. Terrible vodacom! Bad service at high rates!

Good day,

I upgraded my cellphone contract on the 1st of May 2016 at the Vodacom shop at Mimosa Mall in Bloemfontein. Justin Maguire (justin.[protected]@vodadealers.co.za) was the consultant that helped me. The lines where down that day and we did the upgrade by hand, when they where back online we made a mistake by loading the wrong deal, so since day one I have being paying the wrong installment. In September the problem was resolved and he sent me the new contract, which he actually promised me that my upgrade date still remains the same, Which in fact is not the case and I am going to have to pay for 28 months instead of 24, and that is unacceptable. Thinking the problem has now been resolved, it was to my complete shock when debt order of between R900.00 and R1020.00 started to go off my account at the end of every month. After countless emails to Mr. Maguire he just failed to reply or answer my calls. That's when I made a complaint on Hello Peter. Not to long after that I received a call from Faiek Mohamed ([protected]@vodacom.co.za) from Vodacom. I explained the same problem that I'm writing here today. He came back to me within a couple of days to report that he had found the problem, my old handset was never removed from the contract and that I am in fact paying for two handsets, the new one and the old one. He promised me that he had rectified the problem and from the end of the month (November 2016) that my installment will be returned to what the "new" contract states (R638.50) month end came and again I was disappointed that the mistake was still not resolved. He later made stated that I have actually paid off my handset that I have now and will only have to pay R508.05, but I have been paying R938 every month since I received the new contract, every month since then I have to send an email to Fake and complain that my installment is still the same and I am now fed up with this extremely poor service I have received this past year. No one seems to be able to sort out this mess, all I have received this far is empty promises and lies. I want this matter resolved now, I can not go another month paying this much of my hard earned money on a mistake that's not even mine.

Ernst Louw
[protected]

Good day,

I took out a Vodacom contact for my mother Beginning of last year and when I got the phone it was faulty and I called Vodacom cellucity on waterfront to let them know and they told me to bring it in. My mother stays in Somerset west so I brought it in the first or second month.

When I went to the sore to pick it up it wasn't back yet or so they said then I went in again and complained that she has no phone she is waiting on her phone and when they had a look the phone was still laying there in the store, it had not been booked in for repairs yet so I only got the phone back easter time so she has to use a old phone in the mean while.

Then I booked the phone in again cause the ear speaker wasn't working. When you call the phone the the persons calling can hear and you could not hear them. Then they checked it and sent it away again and as always she sad to wait on the phone.

Then it's was booked in again and cause one of the return butting on screen did not work and so it went on. I was promised twice that I will get a new phone if it happens again which I did not. I did tell them I don't mind taking out a new contract but I'm not paying for something I cannot use no longer.

Now I am sent a bill from layers saying I need to pay for a phone I don't have and never got to use and when I went into the store no one could help me as usual. The manager was never there when I went in maybe only once but all the other times we was never there and he never got back to me.

Eventually I got hold of the stores manager Of Cellucity Bryan and he was nice enough to get beck to me but still cannot help me cause apparently Vodacom repairs handed me over to the layers.

So now I'm told I'm laying about booking it in so many times and the second time o booked it in there was nothing wrong so I sent them proof of the date on that time that there consultants wrote exactly what was wrong. Of cause they will check to see.

So why am I being lied to?
Why was and am I having to pay for something I never got to use?
When you take out a contract you would get something that works but I did not!

The manager was never in the store to help me every time I went in the store manager cannot help me yet I took the phone out with them.

Cellucity promise me a new phone or I could take out a new contract for my
Mom but none of that happened.

So this is Vodacom that we trust is going to provide us with good service but no, , , it's all a lie!