Vodacom
Reviews and Complaints

Good day,

I upgraded my cellphone contract on the 1st of May 2016 at the Vodacom shop at Mimosa Mall in Bloemfontein. Justin Maguire (justin.[protected]@vodadealers.co.za) was the consultant that helped me. The lines where down that day and we did the upgrade by hand, when they where back online we made a mistake by loading the wrong deal, so since day one I have being paying the wrong installment. In September the problem was resolved and he sent me the new contract, which he actually promised me that my upgrade date still remains the same, Which in fact is not the case and I am going to have to pay for 28 months instead of 24, and that is unacceptable. Thinking the problem has now been resolved, it was to my complete shock when debt order of between R900.00 and R1020.00 started to go off my account at the end of every month. After countless emails to Mr. Maguire he just failed to reply or answer my calls. That's when I made a complaint on Hello Peter. Not to long after that I received a call from Faiek Mohamed ([protected]@vodacom.co.za) from Vodacom. I explained the same problem that I'm writing here today. He came back to me within a couple of days to report that he had found the problem, my old handset was never removed from the contract and that I am in fact paying for two handsets, the new one and the old one. He promised me that he had rectified the problem and from the end of the month (November 2016) that my installment will be returned to what the "new" contract states (R638.50) month end came and again I was disappointed that the mistake was still not resolved. He later made stated that I have actually paid off my handset that I have now and will only have to pay R508.05, but I have been paying R938 every month since I received the new contract, every month since then I have to send an email to Fake and complain that my installment is still the same and I am now fed up with this extremely poor service I have received this past year. No one seems to be able to sort out this mess, all I have received this far is empty promises and lies. I want this matter resolved now, I can not go another month paying this much of my hard earned money on a mistake that's not even mine.

Ernst Louw
[protected]

Good day,

I took out a Vodacom contact for my mother Beginning of last year and when I got the phone it was faulty and I called Vodacom cellucity on waterfront to let them know and they told me to bring it in. My mother stays in Somerset west so I brought it in the first or second month.

When I went to the sore to pick it up it wasn't back yet or so they said then I went in again and complained that she has no phone she is waiting on her phone and when they had a look the phone was still laying there in the store, it had not been booked in for repairs yet so I only got the phone back easter time so she has to use a old phone in the mean while.

Then I booked the phone in again cause the ear speaker wasn't working. When you call the phone the the persons calling can hear and you could not hear them. Then they checked it and sent it away again and as always she sad to wait on the phone.

Then it's was booked in again and cause one of the return butting on screen did not work and so it went on. I was promised twice that I will get a new phone if it happens again which I did not. I did tell them I don't mind taking out a new contract but I'm not paying for something I cannot use no longer.

Now I am sent a bill from layers saying I need to pay for a phone I don't have and never got to use and when I went into the store no one could help me as usual. The manager was never there when I went in maybe only once but all the other times we was never there and he never got back to me.

Eventually I got hold of the stores manager Of Cellucity Bryan and he was nice enough to get beck to me but still cannot help me cause apparently Vodacom repairs handed me over to the layers.

So now I'm told I'm laying about booking it in so many times and the second time o booked it in there was nothing wrong so I sent them proof of the date on that time that there consultants wrote exactly what was wrong. Of cause they will check to see.

So why am I being lied to?
Why was and am I having to pay for something I never got to use?
When you take out a contract you would get something that works but I did not!

The manager was never in the store to help me every time I went in the store manager cannot help me yet I took the phone out with them.

Cellucity promise me a new phone or I could take out a new contract for my
Mom but none of that happened.

So this is Vodacom that we trust is going to provide us with good service but no, , , it's all a lie!

We went in to upgrade our contract to a sony xperia xa ultra thet told us the phones need to ordered and is currently on back order. We are still waiting since 28 march to get these phones everytime they will have a different excuse. When the phones arrived the first time around it was sold to other customer. This is really frustrating and unprofessional.

My wife has still not received her nano SIM, accessory pack( pad charger with cover) And Samsung Gear S3 classic on her upgrade which was done 3 weeks ago already as promised. Total incompetence! I have also dealt with Dominic which dealt with my Hello Peter complaint. Dominic is the most useless consultant. Never replies to my emails. Dominic should be fired. I can forward all correspondence with Dominic to your personnel dept.

I signed a new data contract on [protected] to receive 5gig data per month so April 2017 I didn't receive any data as it kept telling me out of data. So I thought maybe I ran out of data so I left the router of for the rest of the month and switched it on on the 02 May 2017 only to find that it still gives me the error of out of data. I phoned Vodacom in April which they said they will phone me back no reply I phoned again in May I think I phoned Vodacom 3 times all of them say they will phone me back one did phone me back and said no feedback she will phone me back on Monday which never happened. They are telling me they cant get the number on there system the contracts where combined I don't know who did that but all I want is my 5gig of data which I have paid for. Which Vodacom wont refund me for the 2 months that I didn't get. So if Vodacom doesn't want to phone me back or help me what must I do

On the 05th July 2016 I lodged a complaint to Transunion via my e-mail address, [protected]@gmail.com for account enquiries which were opened fraudulently opened between the 25th March 2016 and 10th May 2016. They are as follows (as appearing in my credit record then); (i) Mtn Sa pty; (ii) Foschini retail g foschinidata; (iii) Homechoice; (iv) Vodacom; (v) Mr Price and (vi) truworth. After Transunion completed its investigation the abovementioned accounts were cleared from my credit record by Transunion. I was called by Vodacom several time and I defended myself telling them I do not have an account with them, one time I was told that the matter is in the fraud department but nothing came to me about the findings of the fraud department. I remember a guy by the name of Vincent Maseko calling me from Vodacom requesting my ID & proof of address as well as my signature. I did sent my ID &proof of address to the e-mail he gave me which is tradepatner.[protected]@vodacom.co.za no response came after that. I did explain to the guy that I cannot send my signature I am afraid of doing so. Now Vodacom has blacklisted me for this fraudulent account, although it was resolved from your side. What should I do?

Het 7/5/2017 geskakel oor n parental control block op my sel no. Die persoon wat my gehelp het het gese dit neem van n uur tot 24uur om reg te wees.
Toe ek om 16h45 op die 8/5/2017skakel se die dame ek moet ingaan vodacom toe.
Ek is 100km van dienaaste dorp af
Maar hoe word die mense opgelei op verskillemde maniere.
So sit ek nog steeds met n sim kaart wat ek al hoe lank het wat nie werk nie

Please assist with this cellphone numbers;[protected], [protected], [protected]

Fraud was committed on my profile wereby 3 new contracts were opened.

I logged in service request . i did attach the document. but to date they still say i owe vodacom R2800.I have been busy with this case since the 17-01-2017.

i find it disappointing to get such a poor a services from a reputable network such as vodacom..

My resolution is vodacom needs to remove all these number from my name and make sure thatmy name is clean.
my name is Hlengiwe Mzize and I am reachable on [protected]

Marius Geyer [protected]
I recently had an insured cell phone stolen which I had handed down to my daughter. I lodged a claim and was informed that the claim was not successful as the sim card listed as part of the policy was different from the one used in the phone. From my perspective, I insured the phone and not the sim Card, I was also not informed of these conditions.
After being informed that the claim was unsuccessful, I requested proof of where these term and conditions where communicated to me and where I had accepted them . To date I still have not received any such proof .

As a result of not receiving any proof of conditions, I would like to escalate this matter to your management or/and request that you enlighten me to the ombudsman process.

I also request that the insurance together with the monthly invoiced amount be terminated with immediate effect

Regards

Marius Geyer
[protected]

Please refer to full conversation on call ref: [protected]
I requested a Migration in April for effect 1 May.
Vodacom was having "issues" with their system in terms of "Credit Vatting" clients with no success.
My Migration has not been pushed through to go live 1 May. I am STILL liable for my account on my old package as Vodacom is unable to backdate the invoice.
Again - Vodacom benefits and the Client has to take a financial knock.
I am so sick and tired of speaking to consultants and not actual people in management positions.
Why can I not speak to someone that can address my issues in my 26 minute conversation ( on my account), as opposed to the poor call centre person that can only 'escalate' as he is not allowed to transfer my call.

I want Vodacom to listen to the call - I want Vodacom to acknowledge that their own call centre agent confirmed that it was a mistake on Vodacom part. I want Vodacom to sort this issue out so that I can have what I initially requested.

I applied for an upgrade on 16th April, which was only supposed to take effect 1st May and the Consultant assured me it would be. Yet it was activated immediately (breach of contract). Vodacom told me they would not reverse it. I have been charged in full for the month to month I was on as well as in full for the new upgrade for April. Nothing has been pro-rated (except my data - surprise surprise). I have been battling for 2 weeks for a reimbursement of R390 and not one single consultant has given me an explanation about why the money has been taken but have the cheek to reply "feedback remains" - thats the type of disgusting feedback I get from Vodacom consultants! Vodacom refuses to reverse the mistake they made and is making ME pay for it! This is not the first time Vodacom has done this to me; I am so sick and tired of being treated like dirt after being with them since 1997, its disgusting! Their Consultants are vague and clearly not interested, or able, in resolving any query, especially one that involves money, yet refuse to allow me to speak to someone in Management that can explain to me as if I were a baby why extra money is being taken out of my account and why they are refusing to pay it back. Sounds like theft to me! I have tried being sweet and patient but I'm getting treated like rubbish in return. I have had ENOUGH!

I signed a 24 month contract for my gig 10 around June 2016. It was open contact and monthly subscription @R329. Few months later there were additional charges that I don't know where it came from. January I decided to migrate from open contact to top up to get rid of unknown charges. Since then my subscription went up to R499 per month. I tried to call center but since I've been sent from pillar to post. When I asked for migration they never told me if my subscription will be adjusted otherwise I would have been objected. The number in question is [protected] My id [protected] My contact is the above number or [protected]. My email is [protected]@gmail.com . My name Samuel Nevhutalu

After leaving my phone overseas I came back wanting to do a simple sim swap. this turned out not to be that simple. I went in on sunday the 30th of April 2017 to VOdacom waterstone village and was then told they cannot find my number on the system and I should return on tuesday after the long weekend to resolve the issue. They sent an e-mail to their head office asking for assistance. Returning on tuesday they still could not find my number. They again phoned for assistance but no one could help. I was then told to purchase the new sim and they will sort out my issue as soon as possible and was promised I would hear from them by the next day regarding my issue. Wednesday and thursday came and went and still no answer. I phoned again on friday the 5th to try see what progress has been made and was told they still had no answer for me.

I find this ridiculous. I am paying for their services but yet they seem to have lost my number. the fact that no one is actually helping to resolve this issue I find very unsettling. I have been with vodacome on a contract fro at least the past 5 years and expected much better service from them as I have had good service in the past.

My contract expired Dec '2016. I continued on my package till I got a good vodacom data package. I upgraded on the 26/04/17 for the R216H on a 20 gig day and 20 gig midnight data package. I have received a R216 router instead and the person that did my upgrade apparently made my package date for to be effective from June? When calling customer they say they are receiving extreme high call volumes. Then they can put you through to another department, so you are given another number to be called. My problem is still not solved and have to pay 259 again this month for a measly 5gig? Customer service said I would get an sms once he got line sorted. No sms thus far and I'm stuck with incorrect device. 6 contracts with vodacom... why should I not start cancelling once they mature? Online upgrading used to be breeze and calling customer service line used to be useful ad they were able to transfer your call if they couldn't assist. Very disappointed and frustrated, not to mention the one question call centre can never give direct answer to...If your mobile data is turned off, you have no subscriptions and you didnt sleep walk and make calls while you were sleeping? What took airtime? mmmmm

I have switched on my background data restrictions, now my airtime is all used and I did not even make a lot of calls. I also switch off my WiFi and mobile data during the night. Every morning I check on my airtime and it somehow "disappeared". Eg. On 1May night I received airtime worth R200. At 6:00 on Monday morning my Airtime available dropped to R158, and I didn't make any calls as I was sleeping! This upsets me tremendously, because it is not only this time, it happens every month! I am trying to manage my expenses, but this is taken out of my hands. There is no notification whatsoever, or for what it is used for! It is my money and I want to know why it is taken. If it is for any background updates, I want to be notified beforehand, and I want to give permission to what I want to update!

I utilized the telephonic option to upgrade my Vodacom cellphone account I1352897, which I received a notification of completion on 25 March. My new iPhone 7 had out of box failure 13 days later. It was collected by courier 12 April and reflected I am told on the system 18 April. Since then I have made regular and repeated calls to the customer care line and to the upgrades department and even to the helpline that calls when you give a bad rating about the service received in response to that sms enquiry...and yet! I am going in circles. There must be a list of all of my queries to find out initially what happens (as nobody made contact at any point from the time the courier took the phone) or subsequently to follow up on my questions. I keep getting the same response which is that a request has been logged and some phantom "they" will have to follow through. The what when and how remains a mystery. Since then I have paid the new total on my bill, inclusive of handset, and the more troubling part, my next invoice indicates I will still be paying for it! The wonderful app reflects my new upgrade date to be December 2018, despite my being assured that the upgrade has been reversed. When I stupidly attempted a new upgrade on the number the agent on the other end of the phone responded by telling me I wasn't due, and I had to bring her up to speed! I am tired and irritated and aggravated at the lack of follow through and follow up from this service supplier. It takes minutes to process an upgrade and yet, apparently, months to reverse it. How can it possibly take so long? And each time I have to tell the story from scratch and answer a million security questions with each transfer to a different person and department, with no positive outcome. I want to know and see and receive proof that my contract has been reset and my billing reversed and the returned handset value removed from my profile. Why is it so difficult to achieve this?

Hi in February I phone vodacom customer care to cancel my recurring 2 gig data as I as I increased my contract to red advantage + and they told they cannot cancel it just yet as they had to wait for my contract to be upgraded. So I phoned back in March to cancel it and the gentleman said that its cancelled and that I won't be billed for it again. So I left it. I see now in beginning March I'm still getting the 2 gig data and being billed for it after I clearly said to cancel it. I want to know what's the way forward now as if you follow the correct route to cancel something it doesn't get cancelled. I request a refund and the 2 gig to be cancelled please. You can reach me on [protected]@gmail.com

Good day

Since Vodacom Direct online phoned me from Durban by Shivaar during Feb 2017 up to date everything went wrong with my account. My number is [protected].

I have made several enquiries, spent many hours on the phone without any good results, wasting my time and I dont know if this is also a waste of time.

You phone me, give me a wonderful deal, upgrade me without telling me that I cannot get a new phone and not mentioning that the term is for another 2 years.

Then I got upgraded incorrectly, lost my airtime, had to fight to get it back, put me on the correct contract 500 flexi, but then I get a call from another Vodacom outlet, telling me if I am aware that I have been upgraded or migrated with a new contract without the option of a new phone.
NO, nothing is this sort was told to me by Shivaar.

Then 3 April 2017 R389.47 gets deducted from my account, but on 2 May 2017 Vodacom tries to deduct R699.48 from my account which got rejected because I did not have so much money in my account.

Please go and listen to the telephone conversation between me and Shivaar on 8 February 2017 - R389.47 is the amount he gave to me to migrate to u choose flexi 500 without losing any of my benefits. Needless to say he did not tell me about the admin fee of R131.58 either.

Obviously, this is a big fat mess. Vodacom will have to pay my bank costs for the rejection as well.

I want my original contract restored, R131.58 paid back to me, you pay my bank costs and then I can pay my normal fee like it was before and have the option to upgrade with a phone.

You can also have a look at HelloPeter.

I hope this message gets to someone who can really help.

Thank you
Nicoleen Gresse

On the 22 April i used the vodacomsite to upgrade after 4 days i phoned to ask why its taking so long, they said that the service is offline and on 29April got the sms approved... and then again i phoned on 3May to ask whats going on... and the lady ask what upgrade i want and i told her i applied for the Samsung S7 with the gear 3 frontier like you guys advertise on the uchoose 350. she had a lot of stories and when i told her then i rather go to vodacom shop to see what they have... she just end the call. so do you have it or not like you advertise?

About 3 months ago I received a call from a vodacom lady, stating that they had a promotion on a wifi rooter with 10 Gig (5 day time data, and 5 night time data) per month to the value of R199 per month. I spoke about an half and hour with this lady, (she was indeed very helpfull and answered all my questions) and decided that i was going to take the deal. All my details was taken, and even the manager came on the line to confirm my details. She said delivery should take about 5 working days. Well, so no rooter was delivered after two months, and i decided to give the call center a call again - Lo and behold, my order was never processed on the system - So i decided to reapply, again about an half an hour on the phone to get all my details, That was done on the 24/04/2017. So after a couple of days i have not heard from vodacom, so i phoned again, (082 7844) there i was told to phone the aftercare number (082 1945) and the lady told me that somebody will phone me on the wednesday (27/04/2017) to confirm delivery, on the 28/04/2017 i phoned them again, and was told that somebody will phone me to confirm delivery. Well, on Sunday i went into a vodacom shop, and decided on a different rooter, but the sales lady informed me that i first had to cancel the online order. The online center (082 1945) was closed on monday, so i phoned on tuesday (02/05/2017) to cancel. The lady informed me that it will take between 5 & 24hours to cancel the order. So i phoned this morning (04/05/2017) and the laday informed me that i could not cancel, as the unit has been invoiced, and was scheduled for delivery. Now i was told that when they deliver the unit, i should not sign for it and send it back, and that it will take about 3 days once it has been returned to the warehouse to cancel that order. So now i have to wait another week before i can apply for a better wifi rooter with more data. I have been very patient in this matter, but it is getting ridiculous now. I was looking forward to go to a vodacom shop to get my rooter, so now i must again wait for the online department to sort out this crap. I am very very unhappy about how this matter has been handled.