Vodacom
Reviews and Complaints

I went to Vodacom Rustenburg Value Mart on the 17/01/2017 to get the combo contract where you can take a Sony cell phone an a PS4 PlayStation. The consultant took all my details and said he will order them right away as they don't keep any PlayStations in store. He mentioned to me that to order will be ready in two weeks time. After a while the guy phoned me and told me that the cell phone is there but they are still waiting for the PlayStation. I needed to phone them every now and then to follow up on the PlayStation I even left a message so that the manager can phone me but still nothing.

I went to Vodacom today 10/02/2017 and ask the lady at the door that I want to know where my PlayStation is. So she went to the back and came back and said that she cant find my PlayStation. So the Manager approached me and told me that he is sorry but that combo that I requested is not available as he cant get the PlayStation's and that he needs to get 5 PlayStations that he doesn't know where he will get them.

How can Vodacom do a promotion and then they just say sorry we cant assist. This is very poor service from Vodacom. Think I need to cancel my contract with them and move to a better service provider.

Mondeor Mobile approved Vodacom dealer. |Failing to collect items delivered. Upgrade cancelled telephonically. units not uplifted so debits going of account. Cant pass credit because units not uplifted ...?
Client Mr Peter Campbell [protected] Account N0379760-6
We have all the phone recordings of speaking to the call centre.
[protected] - Reference number: 67616 23 Nov 16 12:19-12:34 time Mafundu Explained client want to return the phone and modem taken as an upgrade. Not what he was looking for will go into store to do the upgrade. Boxes unopened. Spoke to Mr Campbell to do security check. Myself Diana Keil [protected] has been trying to assist Mr Campbell. Mafundu said that he will arrange for collection within 7-10 working days. Nothing collected. 09 Dec 16 Kahesha 2:00-2:30 explained again because not record found etc. Will send email for upliftment by RAM. nothing collected. Kahesa called me on my cell 13 Dec 16 to confirm collection address to be used. and will arrange for the reversal. No collected. 12 Jan 17 time 2:52-3:03 spoke to Geraldine - explain everything again. Geraldine called back on my cell 17:00 to say that there is an email for upliftement. 13 Jan 17 Geraldine called me back on my cell confirmed email send via Kahesa for ciollection. Credit can only be passed with good are collected? No Collection - 31 Jan17 Sindele time 2:21-2:30 asked to speak to management or supervisor. Sindele said she can assist me. Spoke to Peter again and confirmed his details. No collection. Phoned again 01 Jan 17 Geraldine again 1:42 recalls the call logged with see why no collection done as yet. I phoned again 02 Feb 17 time 10:59 to speak to Gereladine - Gugu advised she can't transfer me to Geraldine but will send her an email to contact me. Still awaiting a call. Phoned again today 10 Feb 2017 time 1:20 Ronald answered my call. Not able to transfer me to Geraldine. wanted to confirm Peters details again. And no management available to speak to me. I am not at my end of trying to resolve this my patience is running to an end. I've asked to take my details and have management call me.

Good day, I have tried doing a sim swap for a new phone today but they are struggling to do so as they say that I have got an arrear account, my account has been paid up to date, this is unacceptable, as n long loyal customer you are slowing down my process to do a sim swap, I will gladly take my business to another service provider, please sort this out ASAP, I want a solution for this problem ASAP, you are wasting valuable time from me, this is unacceptable!

To whom it may concern. I have made a complaint to Vodacom, I have followed up on it numerous times over and over and

over again. Nothing has been resolved. The service has been horrendous from Vodacom.

I have sent emails to the following email addressess on the 01/02/2017:

[protected]@likeminds.co.za
[protected]@vodacom.co.za

My email reads :

"Hi. I need somebody at Vodacom to help me. I am so frustrated with Vodacom. I have applied not once but twice for a

simple R700 contract for the iphone 732 GB silver. Last week I spoke to a agent who told me I was approved and everything

and the next day I would be getting a tracking number for my IPHONE 7. I was then contacted the next day only to be told

I was declined. The thing I dont get is that how can I be informed one day that everything is perfect and I'll be getting

my delivery the next day or the following week and then you call and say I am declined.

Anyway I contacted you guys again and spoke to another useless lady who couldn't help me either.She also said I was

approved and then said I was declined after 4 days back and forth calls from her to me and having me send my bank

statements, ID and payslip 2 times over and over for the credit team to upload the documents. So my thing is why do you

false notify me all the time? I want the iphone 7 and I have over enough money in my account to pay for it. I even have a

separate savings account with over enough money that I haven't touched in over a year. I clearly have money to pay for

this lousy R700 contract. Its like you guys dont want my money at all because I dont have any other accounts on my name.

I dont get how Im supposed to get an account if you cant even allow me to get one with you. I have money but you dont

want it.

I understand that I need accounts to have a good credit score for this, but my frustration is why did the first agent

NOMFUNDO advise me on thursday(26/01/2017) last week that I was approved and my order is placed for next day delivery for

friday or likely the following week.On thursday the 26th when we spoke she told me she has to place the order before 12pm

so that it can go out for delivery the next day but it could possibly arrive the following week. She said she would call

me to give me a tracking number. She did call but only to tell me that I was declined, and said I needed to send my

documents to [protected]@likeminds.co.za. This frustrates me. I dont get how I can could be misinformed like this. Either she

was to desperate to grab the sale knowing that there is a high chance that I could still be declined or she just doesn't

know your internal processes well enough to know that I would have been declined in any case. As I have advised her

before we started the process of the contract that I dont have any accounts and what are my chances of actually getting

this contract. She advised me not to worry and she will put everything through for me. This is poor service from Vodacoms

part and I am extremely disappointed in this. I feel that something needs to be done about this. I really want this

contract and your staff are incompetent and misadvising me.

I have been with Vodacom all my life, and dont want to go to another network ever, but this has been horrendous from you

guys. A simple R700 contract you dont want to approve, it doesn't make sense to me. I just want to note for the record. I

walked into a cellc store on the 28th and they approved me right then and there for the iphone 7 32GB. It was so simple

and I know you dont care, as I am just one customer out of thousands that have contracts with you. I just want to know

why is it so hard to get a simple R700 contract with you guys? I have a clear credit record, clear criminal record and

everything. I have no responsibilities at all. I have no kids. I stay with my parents and I work and earn my own salary,

over enough to pay for this contract. I dont get why you cant just give it to me. Like I said I can even send you banks

statements of my savings account so you can see I have over enough money saved up in there to give you peace of mind that

I am able to pay this contract. I dont understand what the big issue is.

I just want this to be given to me. I want you to go listen to NOMFUNDOS call with me and you will hear what she said to

me. Giving me false information. I am highly disappointed in this service.

Please contact me on [protected] at any time.

Kind Regards

Shakeel Benjamin "

I have had no useful feedback from anybody at Vodacom. I have spoken to numerous people, to many to mention and nothing

ever got resolved. Here is a list of some of the people I spoke to at Vodacom, of which I can recall:

Nomfundo-online sales
Lynnete-online sales
Shalane-online sales
Joanne-onlin sales
Nonkululeko-online sales
Linah- Customer care Solutions Team leader
Dershni-Credit team manager supposedly
Tracy-Online admin team
Tsepo Moletsane-Customer care e service team
Jabba Mobile Direct Support Team
Kugan Pillay-Second in command sales team.

All of this started on the 26/01/2017. I have been misadvised and lied to by so many people at Vodacom. This is

despicable service and I dont appreciate such service. Like I've mentioned above in the email I have sent, I understand

your process and procedures and what I need in order to get a specific device, but I dont understand why I have been lied

to like that.Nobody at Vodacom has taken initiative in solving this for me. I fully understand that I dont qualify for

the iphone 7, because I have a low credit score. I understand that, but why have I been lied to.

All I keep getting from Vodacom is "We are sorry for the inconeveinece and we will repremant Nomfundo'. That is not what

I want to hear. I want something to be done about this, and I want this contract approved as was promised to me by

Nomfundo on the 26/01/2017. I dont understand why it is so hard to have this approved. She approved it from me and like I

explained to her my entire situation, she went ahead and approved my contract which was a lie. I need somebody to sort

this out please.I just want this contract approved.

Everybody at Vodacom keeps giving me false information which is not right. I have been a loyal Vodacom customer all my

life. I have always been on prepaid and I love the network coverage. Its the best I've ever seen, so I decided that I

would like to take out a contract for myself, as I know I am able to pay for this contract. Like I've mentioned in the

above email that I initially sent through, I am a single guy, not married and have no resposibilities. I live with my

parents and I earn my own money. I have a normal cheque account and I have a savings acocunt. I even offered to send

proof of my savings accounts so that Vodacom can see I have over enough money in there to pay for this contract, if they

are worried that I might be a slow payer, and besides the money would get debited in anycase.

Its not a matter of my physically going into a store to pay the account and thats what I dont understand. I have

discussed all my details with Nomfundo and we agreed my debit date will be the first of each month, as I have advised her

I get paid on the last day of each month which would either be the 30th or the 31st.

I spoke to Kugan on the 03/02/2017. He called me and advised me that he will be dealing with me escalation and that I

should email him my banks statements and documents again, and he will sort it out.He said He would call me on the

06/02/2017 with a solution, as he will be listening to my call with Nomfundo. He then called me on the 06/02/2017 and

blatanly advised me and I quote hes exact words 'there is no solution for your query sir, I'm sorry'. I then asked him to

repeat it and he said again'there is no solution for your query sir, I'm sorry'. He advised me the credit team has said

no and I cannot get my phone and when I asked to speak to the "first in command, he refuserd and said : 'sorry sir is

there anything else I can help you with?'

I am so digusted by this service. Kugan first promised to get my contract approved on the 03/02/2017 and then he says he

cant help me. What kind of service is this. Its pathetic. I then left it and decided to take my complaint to the twitter

team. I tweeted Vodacom and I got a call from a girl on the 07/02/2016 and she said she will be escalating this further

for me. She sent me a text saying 'Dear customer your service request no S4-NCZ3J-JNMME has been logged. We will contact

you vis sms, email or phone call withing 2 working days.Vodacom customer Care:082111.

I then recieved a call from another girl on the 09/02/2017 who said she was from the aquisitions team and she advised me

that it has been escalated and that the credit team has declined me.I asked her for this to be escalted higher up and she

told me and I quote'this cannot be escalated higher up, because when the credit team declines it then nobody higher up can

get it approved'. I told her I refuse to believe that is true, as you are a big company and surely somebody must be able

to deliver on the promise that was made to me by Nomfundo.

This is what I dont get. Nobdoy at Vodacom is dealing with this problem. Nobody wants to take the initiative to sort this

out at all. Nobody wants to show true customer service initiative by sorting this out. I am highly digusted in this

horrendous service. A big company as such as yourselves should pride yourself in keeping customers happy and deliverying

on your promises.

I would appreciate if this can be sorted as it should have been on the 26/01/2017 already. Give what you have promised.I

have written reviews on plenty of review sites regarding this and I've seen there are so much people complaining as well

about Vodacom. I need this to be resolved, as I have had nothing but bad service from Vodacom regarding this

application.I will not let this go until somebody at Vodacom sorts it out.

If nobody can resolve this please send me the email address of your ceo so that I can have him resolve this.

Kind regards

Shakeel Benjamin

Vodacom blacklisteddevice Huawei P9lite (gold)
IMEI- [protected]
Mobile no that was issued with the device- [protected].
Mobile used on the phone - [protected].
I submitted documents to Vodacom and then received an email requesting proof of purchase sent by Priya Nayager witch I sent through Ref. EC-0BDB-2KCURB but still no response.
Then I sent another email to the blacklisting department, refEC-0BGJ-3ZGVE7 and still nothing.

Telkom confirmed that the device was blacklisted by Vodacom on the 2nd of this month since I had a telkomsim aswell, so why have I not received the itc. Vodacom service a revolting

On the 12th of jan 2017, I bought the tab e from makro steeldale which was to be used by my son for his school purposes, as the school was moving away from text books to ebooks.
A week later the tab was malfunctioning and was taken back to marko who advised us to take directly to the vodacom in jabulani mall as they deal with them. The intent was for me to get a quicker service as the tab was required at school.
On the on the 14rh of jan 2017, the devise was taken to the vodacom in jabulani mall as advised by makro then it was assessed and taken in for service at the vodacom repair centre.
On friday the 3rd of feb 2017. I called the vodacom repair centre with my job number [protected] to get the status and was told that it was received and assigned to a technical. Today 09th feb 2017 I called again and was given the same response.
I explained to the vodacom that the tab was used for school purpose and text books were loaded on the device and it is really an inconvenient to my son but that seems to have no impact to any of the people involved.
Is this how vodacom treat its customers?

On 08/02/2017 I visited the centurion lake centre branch of vodacom to cancel my contract, which has already ran its time. My explicit request to the consultant (Netshiwanim - username) was that I move over to prepaid and keep my existing number. As I get home I realise that my entire number has been blocked, its not functional at all. I can not make calls or receive calls or do anything. I then use another phone to contact the customer care line to enquire about this. The consultant informed me that the contract was not cancelled, the consultant in the shop suspended my number. I asked whether they can correct this telephonically, he (I recall the name lebogang) mentioned that this cannot be done, I have to go back to the shop where they can fix it. I then drive to the shop again explain my situation, speak to supervisor niklaus, who then informed me that they did not do anything wrong the consultant put the cancellation for march it must be a system error. However, he will uplift the cancellation immediately then my phone will be on within 3 hours, then they process it again in march and hopefully the system does not doe the same thing. Unfortunately he did not deliver on this process my phone was still not active again by the next day. I called lake centre centurion branch where I am informed that there is no one who can assist me, niklaus only gets in at 10. I am still without a working phone line. I followed up with another phone call to the customer care line where I am informed that they will try to sort this out telephonically, hence the consultant I spoke to the previous day was lying when he said that it cannot be resolved, he made me drive to the branch for no reason at all.

The members of vodacom clearly do not take their jobs seriously, the service delivery is poor! I am 9 months pregnant with a two year old and made to drive up and down, to this store because of complete incompetence on your side. I am losing business calls due to my line being cut of. I asked to speak to the manager of the store on all my complaints, however they refuse to give me access to the manager, they refuse to provide me with the person's name as he is too busy or too important to speak to customers.

I expect immediate resolution of this unauthorised suspension, cancellation of my contract effective end of feb 2017, the ability to use my existing number as a prepaid number from 1 march 2017. I furthermore expect a written apology from the manager of the shop, the supervisor, the consultant and the call centre agent and an explanation of why this happened.

The reference number for the transaction was provided as [protected]

The account number in question is i0665473/3

I upgraded in october 2016. First problem with phone in november. Just freeze and switch of... According to them charger problem... Received new charger.. .2 weeks later same problem... Send phone away in novemb... Back and after 3 weeks same problem... Send phone in again in december... Received back december and when agent in vodacom store started phone it freezed again... Send back again... Receive back januarie... Just week and same problem... Send in again and received back yesterday... Now phone wont even go on... Only goes on when on charge... Shows its 94% charged... When I take out charger phone switch of and wont switch on again. What can I do. I have contacted head office but now one is able te help or rather wont help...

Since 18 June 2016, you have been billing me for Phone Genie for something i have not subscribed to. Vodacom has managed to unsubscribe my mobile no. [protected] on the 7 February 2017.

It is sad that Companies like you think you can just do what you want without permission. This is unacceptable and will not be tolerated.

Please refund me for the full settlement into the phone number provided

Thank you

Farida Khan

Good day

I have a problem with my phone whereby I am not able to answer or make calls. I can only communicate via email or text. I have requested an account balance for my voda top up contract via email and keep getting the response
Thank you for your email.

Remember - This is an auto response so please don't reply.
Kindly re-submit your e-mail to [protected]@vodacom.co.za and supply us with the cell phone number related to this query in order for a consultant to assist you.
I re-submit the email and no consultant has contacted me. Same with [protected]@vodacom email address. No acknowledgement of my email.

I went onto Voda online chat from my pc. Explain to Nkululeko that I cannot answer calls or make calls, he says please contact 082 1946. Really?

The service I received from Vodacom over the past month is pathetic. No Service at all.

Last year december we noticed that in our office park the vodacom reception dipped to almost zero. I lodged a report with them the beginning of december and received a reference number: [protected]. Then I heard nothing. January 2016 the 15th now 45 days later I call them. I wait for about 20 minutes to actually speak to someone after whom I explained the whole story put me on hold for a further 12 minutes. She then came back to me and said that she cant help me and that she had arranged someone from technical to call me back. She promissed they would call me before the end of that day. Now it is 8th feb 2017 and I still have not heard a word. Let me just state the first thing they blamed was my mobile device. Strange I said as majority of our company memebers that use vodacom have the same issue. Really! Since then I have travelled to st lucia kwazulu natal and experienced terrible reception. My wife who is on mtn had reception in most places where I had nothing. Why why did I choose vodacom "the better connection". I have had it with these jokers.
I want to cancel my contract due to no service delivery.

Good day

I have two contracts on my name that both was due for upgrade in July 2016. In August 2016 I received a call from elite mobile to upgrade the one contract and i agreed. I asked for delivery at my house and that my wife can sign for receival of the cellphone as I am working full day inside a factory which i can not leave during working hours and vodacom does not have access to enter the premises. Vodacom first didnt approve of this but understood and said they will deliver at my house within 5 working days. Approximetely 3 to 4 weeks passed with no sign of delivery. Then I phoned vodacom to enquire this and was notified that another contract is also due for upgrade. I then once again requested that the contract must be upgraded and delivered to my house. Which up until date did not happen. No cellphone received. In November 2016 I went to game to upgrade where I was notified that rhe upgrade has already gone through and I must phone vodacom upgrade centre. I then phoned and was notified that for some reason vodacom claims they could not get hold of me and therfore the cellphones has not been delivered. I then requested that both contracts must be cancelled and I want refund on the contracts which I have but am not using. The lady Gomotso ensured methat this will be done but up to date I am still paying for contracts not being used. In January 2017 I phoned vodacom again and they cannot decide who is now responsible for refunding me andcancellation as I am directed between cancellations and account department. I feel as a customer supporting vodacom since 2000 this is inacceptable and very unproffesional. I will not continue paying vodacom for these contracts and I want to be fully refunded for monies debited from my account since July 2016.

Please assist

Since October i have been struggling to sort out my data that was promised to me when i upgraded. I havnt received any of the data i was promised since that time. Everytime they say they will listen to the recording and get back to me within 2 working days. They never phone back. I have to phone them back after two days and then conveniently there is no request logged on my profile. I am now done trying to sort out this problem. I have spoken with every department to try and help me and they just disconnect the line. I am now wanting to cancel my 2 contracts with vodacom but even now they are conveniently offline. I have now had it. I want to know the premature amount to cancel both my contracts. And with a discount for all the data i had to purchase since i upgraded in September. And all the ridiculous out of data usages charges aswell. I am fed up now with all the incompetent people with vodacom who cant seem to help. I want an answer today.

Since last week Thursday (02nd of February 2017) the network in Witbank is terrible to say the least! This is not the first time this is happening! For a big network company like yours, you should do better than this! I am really considering to join another network company as my internet I am using is Vodacom and I am struggling without network.

On the 15th of December 2016 I visited Vodacom Cresta where bought my Samsung s7 edge screen protector by Body Glove and a few weeks later I noticed that dust particles and dirt would enter in between the glass and the screen protector while the glass would lightly shift off the screen. The following month the screen protector cracked while I was merely wiping the dust off it. I visited the same Vodacom where I had purchased and installed my screen protector to alert them of the fragility of the product and possible improper installation. The store assistant referred me to the manager who then told me to wait over 10mins then did not attend to me until the store assistant told me there is nothing they can do about it as the screen protector has done its job (which is to crack) and I cannot prove that I did not drop the phone and caused the crack.

I was upset by this because they did not even request to inspect the crack on my phone or even see it or my receipt. I am extremely disappointed by the quality of the product as well as the service I received after I have paid R499 for a screen protector which did not even do its job. What worries me the most is that had I dropped my phone the screen protector would have come off thus not have done it's job either way. With this complaint, I would like to return the screen protector and receive a new one and have it installed properly.

Hi there,

When I was unable to recharge my prepaid sim card I send multiple emails to customer services without a reply. I tried the call back option which also failed. I then rang customer services and after having spoken to them twice the problem still wasn't resolved... but when I tried a third time calling them I get a message saying I've used my maximum amount of customer services and please ring back in 3 weeks time? I'm shocked at the quality of customer services... Luckily I hadn't signed a contract with them yet which I will now do with a different provider.

Dear Vodacom customer care,

On Tuesday 31 January I signed a new contract with Justin at iStore Waterfront, Cape Town, South Africa, for an iPhone SE contract on ...150 (R150/month). My number was with Telkom since 2 years, but I asked Justin to port it (back) into the Vodacom network. It had already been turned into a (Telkom) Pay as you go number previously.

Just said that this could be done, but I had to go "next door" to the Vodacom shop. I did so, waited my turn (at least 20min) but was told by the sales person there that it makes no sense for them to port the number in, as it would be on a sim card that is not connected to the contract that I purchased at iStore. I understood this, bit upset for the runaround, and went back to Justin to tell him this report. He agreed and opened up his computer and fiddled with it some more while I waited. After a while he said that he had requested the port and that he would call me (my son) when it was approved or I should come back 48hrs later.

On Thursday 2 February (no call from Justin) I encountered Enver Julius at iStore Waterfront. I had to wait for him too as he was in the back, although there were no customers at all and it was 10.30am. Bit annoying. Enver did know about my contract and picked up the phone and documents from the back. He said that there was an issue with my number having originally come from Vodacom and being ported into Telkom about 2 years ago. He said that the number had been archived and only Vodacom "next-door" could get it back if I brought in my ID and proof of address (both of which I had given to Justin 2 days earlier). Again I waited at Vodacom, nearly 40minutes this time, and got to speak to "technical support" as Enver recommended. To my shock this person again explained to me with some anger that Enver has the same training and software and contacts as them, so he should do it to avoid me ending up with 2 sim cards. Very annoyed now, I returned to iStore and had to ask for Enver who was in the back again - to tell him that again Vodacom sent me back to him like they did 2 days ago to Justin. Without comment Enver opened his computer, typed (don't know what) and made a couple of phone calls regarding archived numbers. After about 20min he told me that Vodacom deletes numbers off their records if they are ported out of their network, and that they may only be brought back after 5 working days. He told me that it wasn't sure if the number could come back, so it may be better to take out a new number. I opted rather for the request to port my old Vodacom number back onto the network. Enver took my numbers and business card and said he would contact me as soon as the number was approved.

On Saturday 4 February I returned to iStore to find out the status of my request. Justin was there and recognised me. He said that he had left a voice message on my son's phone to say that I should do a sim swap at Telkom so that I could receive the Vodacom message that approves the porting in. My son had no voice message on his phone, but I did walk over to Telkom to get a new simcard for my number (the case was that my phone had been stolen, so I have no phone nor sim card at the moment, which is why I am purchasing a new contract). I gave Justin my new sim card so that he can put it in a/any phone and receive the message. He said that normally he can do this immediately, but that particular day their "systems were down". He apologised for the delay and said that he would call as soon as this was arranged.

No calls from anyone have been received all weekend nor today. So I called the iStore info number to ask for Enver or Justin. I was told that there is no phone number for them but a friendly service provider took my details and promised to write to them to contact me. Ninety minutes later - no call from Enver or Justin - I wrote an e-mail to Enver to ask what the story is with my contract. Never replied to say that "the system were down all weekend" and that he would deal with it asap and write back to me before he leaves. I replied that it was by now 4pm on Monday. I have still not had an answer from Enver.

I am very upset about being fooled by Enver and Justin ("just go next door" - according to "next door" they send customers to them all the time for time-consuming issues, despite their shop being not nearly as busy as the Vodacom shop) and about their complete lack of care to follow up or stick to a promise that they make.

I would like Vodacom to take charge of processing my new contract for an iPhone SE (R150/month) + porting in my number from Telkom [protected]) without further delay + offering me compensation for the messing around by Vodacom staff at the iStore Waterfront.

With thanks,
Mirjam Asmal

Last Friday i called in to the Vodacom customer care call center.
After stating my case i was transferred to the accounts dpt(?) spoke to a women by the name of Felicia (unsure re spelling).
Now, regardless of the fact that she, for a customer service person, handled the call terribly (general attitude and tone of voice etc),
So much so that i had to ask to speak to her manager. I still am basically in the same position.
Worst of all, shortly after requesting this i was put on hold and then, a few seconds later the call was terminated, they hung up on me!

Date of incident was Friday 03 February.

My vodacom number: [protected]

Description of issue:

Due to a bounced debit order (as a result of changing banks) and relevant penalty i was unable to pay my phone bill, additionally i was strapped for cash at the time and the increase pushed me out of budget.
That was last year, about August, My phone service was then locked due to non payment.
I was unable to call, sms or use data.
Whats even more disgusting is that even AFTER the number was locked and not in use, I continued to get charged, the bill is over R2000 now.
Since then i have made multiple attempts to resolve the issue fairly by Calling in, visiting the vodacom stores etc.
Each time i get pushed around, hung up on, take your pick of bad service descriptions here.
My issue is that i feel the charges are completely ridiculous. Furthermore, how can you charge someone for a service they no longer receive.
Surely there must be some recourse?
Dealing with the customer service agents is terrible, and all the people in the branches do is ask you to call the support line.
I have been a vodacom customer for over 10 years. What to do?

No service and threatening to list me after 3 months trying to cancel

So a while ago my phone got stolen - I did not activate the number immediately again and when I wanted to it was deleted so they gave me a new number. But whoever loaded the new number loaded it as an upgrade effectibvely starting the contract from scratch - nobody can sort this out. My contract expired at the end of october 2016 and I have been trying to cancel since then - everyone promises they swill sort it out - I have 16 reference numbers but nothing - so I stopped my debit order - then called and told them why and asked they make a note - for which I have a reference but which now does not exist - last week I get a letter of demand - today I call the collection no sorry they can see the problem but can do nothing I must call cancellations - cancellation keep cutting me off - so collection say either you speak to cancellation or we list you - a threat ? Who do you think you are vodacom ? I am going to post this on every site I can and expose how little you feel for your customers
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Not a drop of service. I have tried to upgrade for three weeks now. You clearly don't want or need my business. Call centre agents just end calls. Which made me upgrade online. Phone was supposed to be delivered within five working days and has not been delivered. Nobody you contact is willing to assist. Pathetic and disgusting service. I used to be with autopage and never had these issues. Since moving directly to vodacom I experience nothing but bad service and issues.