Vodacom
Reviews and Complaints

Hi I'm disappointed with the current service from Vodacom which was good until i decided to buy a 12 month prepaid 1gb data plan.Since then my airtime and data has started disappearing and the data warning notification service that Vodacom has been sending me, although it's not a requirement for Vodacom to do so; then why start something like that and then suddenly stop it.This is not the first time i complain about the same thing as it's happened a few months ago and I was told to check my settings and make sure automatic updates are off etc.The usual things...So i say now I'm tired of all the shortcomings, i want to redeem my cash I paid for the difference of the 12month prepaid data, so I can join another ISP.To top it off the Vodacom customer care service line has played ping-pong with me that's why an email is now my next means of communication.Come on now Vodacom what's happening, get my complaint sorted?Mr. Davids [protected].

Last month I bought a Vodafone smart mini 7. I have to say, it has been one of the worst purchases I have EVER made. Unfortunately my last phone packed up and because I had an Eastgate shopping voucher, I was lucky enough to have been able to purchase a new phone or I wouldn't have had the funds to do so. I have had nothing but problems since the day I purchased it and have been inconvenienced at least twice a week because I've had to go to the vodacom store for help. I must mention that a few people I have spoken to that have purchased the same phone are just as displeased as I am. I was told to take my phone to a Vodacare store, the nearest being Eastgate Shopping Centre, which is a huge inconvenience for me as I have no car, not to mention the time I've already spent trying to sort out problems with this phone. Now it wouldn't download pic messages, voice recordings and wouldn't allow me to do voice recordings. This has happened regularly and I've spent more time trying to sort this phone out. I finally got to vida care where I was told the phone is faulty and the device must be changed but I first need to pay to back up all my info. I do NOT have the money for this, as little as it may be and I do not see why I should have to foot the bill. I have been inconvenienced on a regular basis in more ways than one and I am so sorry I made this purchase. I Atalanta do not even wasn't this thing. I don't even know how it got approved to have this phone on the market

I went for my upgrad at the vodashop in clearwater mall. They didn't have the phone I wanted and said that it should be there either on tuesday or saturday (Tomorrow). I phoned on wednesday to find out if it perhaps came on tuesday. No-one was able to assist me so I thought i'll leave it for today to find out if it will be ready tomorrow. I phoned 3 times. Each time they told me hhlompe will returm my call... He did not. So I asked if they can just let me know if the phone was ordered. They told me I will have to speak to hhlompe. I phoned again this afternoon to speak to a manager seeing that hhlompe is not returning my call. They told me that the manager is busy on the line so I asked if I can hold for him. The lady kept me on the line for 50 minutes. I dropped the call and phoned again. The same lady put me on hold for the manager, after 4o minutes, I then phoned from another phone while still holding on the other line. She told me the manager stepped out. I asked her how can he step out while i've been holding on for him for almost 2 hours. She told me that no-one there takes calls. She also told me that they don't do orders and she cannot tell me if they will order the phone for me. I'm shocked! I cannot believe this is the kind of service they give someone. Ive wasted my entire day trying to speak to them.

On the 29th of November 2016 we made a payment of R1481.75 to Vodacom. We received an sms of non payment in December 2016. On the 7th of December 2016 we emailed the pop to [protected]@vodacom.co.za. We received another sms of non payment, we emailed the pop again on the 20th of Deceber 2016 to [protected]@vodacom.co.za and we phoned the call centre and they confirmed that they received the payment and will allocate accordingly. We trusted that they did there work and left it there. On the 12th of January 2017, Vodacom hard blocked the phone due to non payment. We phoned the call centre and was told that the R1481.75 is still outstanding. Again we mailed the pop to the same email address and spoke to numerous people at the call centre even a manager by the name of Marvin/Merlin and he gave me a reference number S4-N9C7T-TSFZ. We also emailed the pop to [protected]@vodacom.co.za and he confirmed that he received the pop and will attend to the allocation of the payment urgently. Today the 13th January 2017 we phoned again and nobody attended to the problem. The phone blocked is our business phone and we cant do business without it. Nobody at Vodacom cares to resolve this issue. In our eyes its theft! We are going to make another payment in order to get the line open and then we will still have the issue to get the money allocated made on 29 November 2016. I NEED A COMPETENT PERSON WITH AUTHORITY AT VODACOM TO RESOLVE THIS ISSUE! ITS UNACCEPTABLE!

Visited the eastgate branch on sunday, 8th january to obtain a contract for my mom, gwen schmidt. She has had a prepaid account with vodacom for many years. We dealt with the service consultant, funny. He helped us to sign up for the 12-month contract of 1gb per month. To date the data has not been activated. When speaking to funny telephonically, he mentions this is a technical problem and they have submitted the details to the technician at vodacom. Our frustration comes from the fact that it has now been 4 days with no result. Various people from the eastgate branch say that they will phone back but never do. This means that i've had to phone in several times a day and then the contact number to the shop is usually on voicemail and I can't get through. I feel this is acceptable service.

I have literally called and complained more than 5 times now - I have logged 3 Hello Peter complaints and NO Vodacom consultants/agents have contacted me since https://www.hellopeter.com/vodacom/reviews/terrible-121-2182907

They have charged me R599 for data that was free and I contacted customer services on the 11th January 2017, and an agent Paulene advised that the Accounts team will need to rectify the account as I am not liable to pay the cost.

I called [protected] / [protected] - a manager Heinrich was rude and refused to assist me... a Monique then also refused. A guy by the name of Steve/Steven then called and rambled about the details, I then asked him why the data was charged to my account and he literally dropped the call.

I attempted calling again but no one wants to assist me.

I am going to cancel my contract and I promise you I will not pay any penalty fees incurred as Vodacom as a Service Provider has breached our contract as the services rendered, which I am paying for, is inadequate and horrid!

I am really saddened by the service and will tell everyone I know not to use Vodacom ever again!

When Vodacom took over Autopage, my Father in Law, being a pensioner and not always using the Data contract only realized later on the Data was off and then he realized that, he has been paying into the wrong account. So he got he right account number and reference and started paying - even paid in the amount already paid to Autopage again, just to make sure he was not in arrears. But of course no service was restored - but he kept on paying - I got involved in Nov 2016 and went personally to Vodaworld, where a Andile helped me, he agreed that everything was in order, even gave a new sim and scraped the re-connect fee. The card was working for a few days and then it did not work again, AND THEN THE WHOLE process of attorneys started again, as before I visited Andile at Vodaworld VVM attorneys were phoning and threatening my Father in Law daily with phone calls and SMS's. Andile assured me this will end. It did, then it started again, now we are receiving daily phone calls from another attorneys, Hammond Pole Attorneys threatening my Father in law, where I have a proof from Vodacom that my Father in law's account is actually in credit -
ref: NA0000393. CLEARLY Vodacom have no idea how to action a very simply instruction - And to the Legal department of Vodacom - May you rot in HELL!

To whom this may concern

I am very disappointed in Vodacom, as a loyal Vodacom customer, I cannot not believe the pathetic customer service I have received. I have an enquiry on my Vodacom contract([protected]), that I took out last year sometime at the Vodacom branch in Newtown junction, it’s not due for an upgrade and I have not upgraded! I would like to find out as to why I am being debited twice for a handset instalment(R257.89) and I would like the person that has being dealing with my account to be reprimanded as this is the second time I have had issues with this same account. This has occurred in December and I have had a look at my statement for January and it’s going to happen again!
Furthermore I have called the contact centre 3 times to have this issue resolved, my most recent call(12/01/2017) has lead me too writing this complaint. I called in and was transferred 3 times trying to resolve this query, which lead to me explaining myself 3 times for one query, the last agent I spoke to put me on hold for over 5 minutes in which I eventually dropped the call . I did receive a reference number([protected]) from my previous call. I need this issue to be resolved as a matter of urgency and I would be cancelling all my Vodacom contracts in the near future and would not recommend you guys to anyone . I can be called on [protected] to be made aware that this issue has been resolved and my refund paid.

Vodacom Incompetent and unwilling to assist with basic requests

I took out a new contract for work when I started at a new company in October, the company requested that I gave them an Invoice for all the cost and submit with my monthly claims. Vodacom decided that they would combine the invoice with my wife's number. From October I have been asking them to split the bill so that I can claim the money back from my company and every week its a different story, their main excuse is " its the system that generates the invoice and it cant be changed" How is this possible ?

I spent over 10 hours on the phone in the last 3 months and every time they say it will be corrected with the new invoice and every time its the same ****. The best is when the staff cant assist me they put me on hold for more than 45 min waiting for me to put the phone down. ( and Yes I have screen shots of this) I spoke to 3 managers over the December break to resolve this and not one of them followed through to resolve this, All of them promised to get back to me and try and resolved this, Not one phoned me back or had the decency to escalade it .

After every call (+- 10 calls) I rated the service I got back from Vodacom and not once did anybody from that department phone me back and asked why I rated everything on 0.

It just shows you the level of the competency of the staff that is looking after the once great brand called Vodacom.

I have been a loyal customer since 2002 and this will be my last contract. As soon as the contract is finished Ill go over to Telkom Mobile or CellC. Vodacom does not care about the small fish called customers seeing that they believe they have the monopoly in SA.

To all new contract seekers ... avoid Vodacom ... service is not up to standard, and staff is terrible and incompetent

Good Day.

On Wednesday the 11th of January I went to Vodacom Shop in Moorivier mall to do a sim swop as my phone was stolen the previous day.
A guy helped me there, and said it will take 4 to 6 hours. At 8o clock I checked and saw my phone was still not working. So this morning I called Vodacom on 100, and then the lady said the new sim wasn’t registered, I need to go back to the Vodacom shop.
So 9 o’clock I went back, then the guy told me there is an error with the process and he will send an email to their it support.
Revering back to me, it will take another 2-3 days for a reply.
I asked if there is anything they can do to speed up the process as its unbelievable why it needs to take 4 days only for a sim swop.
He insured me, it’s out of his hands, and I need to wait.
Please assist me ASAP, as this is crazy to think I need to wait another 3 days.
My number is [protected]
A.S Van Loggenberg.

On 23rd November 2016 Vodacom had cancelled my contract.
I did not request for my contract to be cancelled.

since last year up to date iv contacted Vodacom numerous times to reactivate my contract, but no luck.

Now i am being told my contract in in areas due to cancellation fees !

this is so damn frustrating, I am extremely disappointed in this pathetic service.

On the 5th of January my father and I opened another contract under his Vodacom account for myself (Vodacom Bayside Table View). All paperwork settled and signed the sim card was supposed to be activated within 48 hours... Four days later the sim was not activated and we returned to the store to find out what was the problem. We phoned multiple customer care numbers with no success in receiving ANY help whatsoever. At the store nobody could solve the problem. Again EMPTY promises and INCOMPETANCE. We returned to the store another two times. The sim was still not activated. Now, after SEVEN DAYS and FIVE TRIPS to the store, the sim is still not activated.

Good day Sir/ Madam

I toke out a data contract on the 1st of September 2016. The contract was a deal at Game stores for 10 gig daytime and 10 gig nighttime with a Vodacom smart tab for R299 per month.

However since taking out the contract I have had numerous problems with the above mentioned contract from either being over-charged and also apparently the contract on your data base seems to read as a 3 gig contract.

I have logged complaint after complaint with no resolution to this matter.

At this present moment I keep getting numerous phone calls for your agents saying I owe an amount of almost R1400.

I logged a complaint on the 4th of July to which I was told that this matter will be escalated and I would hear back within 48hrs. Till this day no one has called to help or resolve this issue.

Instead I keep getting calls to tell me I owe thousands of rands. Now my services for both my cell phone and data contract has been disconnected.

This is my last attempt at getting this resolved my next step would be to reach out to The Consumer Protector.

Please advise and resolve.

I called the 082111 and 0821958 numerous times on friday requesting a proof of purchase going back to March 2016 in order to sort out a warranty claim with Samsung. After speaking to no less than 8 different people not one of them were willing to help me, instead I got transferred from department to department. When I asked for a supervisor I was put on hold for 15 minutes only to be connected back to one of the departments. I posted complaints on Facebook and Twitter and even went to Vodaworld in Midrand. No one was interested in helping exept one lady from the twitter page. I sent her everything she needed by Sunday. It's now Tuesday night and I still don't have it and no one can tell when where or why not!
This is disgusting service from such a big company. I actually can't believe that their customer service is so bad. Actually non existent.
With today's technology I can't believe that that document can't be sent me literally in minutes not days...
I have been a loyal client for 16 years maybe time to change...

My daughter went to Vodacom Mall @ Reds, Centution in October 2016 to cancel my account. The store told her it is done. I received another payment end of October and let it be. I received another bill for end of November 2016. I was in the country middle November 2016 (Im staying in Saudi Arabia), I went to Vodacom Jakaranda Centre, Pretoria and they told me the account was canceled and end November will be my last payment. Well it was not! I received a bill for December 2016 and now for January 2017! Please CANCEL my account and refund me for December 2016 and January 2017! I can't attach my invoice!

I have been struggling with vodacom for about a week now. When I realized Vodacom hadn't debited my account i went out of my way in making a call to ask why. Only to find out Vodacom didn't issue the debit to go through. ( not my fault -Vodacom's negligence)
I am now going to get a bad rating on my credit history with vodacom this month. Because someone didn't do their job!
Once i have finally sorted this out. You Vodacom should have debited my account today [protected] as per the arranged agreement. Which to my surprise still hasn't been done. Me having to Make another call to ask why you still haven't. I am very upset with vodacom and will not stand for this level of service i am receiving. I have been a loyal customer of vodacom for many yrs. and have paid each and everymonth. This is pathetic and i want it resolved. Making it seem like its my fault meanwhile its your staff that is incapable of doing their jobs. Pffft.

I am getting very fed up and disappointed with Vodacom. I cannot afford muchairtime but spend airtime so quickly because it gets taken for no reason. For instance. I got R110 airtime . transfered R29 and used the calls and some SMS and 30 meg data . I had R35 left and it got taken in less than a minute saying that my data bundle has run out and I have been paying R2 per MB since 7am yet it only notifies me in a minute saying I have lessthan 20megs than suddenly I have non and all my airtime gets taken. Like that happened over and over and over stating my data is almost finished than finished in less than a minute and them my airtime completely gets jacked. I constantly buy more and more data somedays it lasts a few days and some days just gets taken even when I'm not even on my phone even though background apps and updates are disabled and I leave my data off plus I only use WhatsApp and nothing else unless I have WiFi. This is nonsense . plus last might it said I had 20 megs left and 7rand airtime and them I check my phone today and I have 7mb left and R7 . in less than a min it says I have no airtime or data and I wasn't using my phone for anything ! Plus my number on my tablet which I also have on a top up data s tablet has R29 airtime and I want to transfer it to my cellphone because vodacom took all my data m airtime off and it won't let me . how do I activate this and when is vodacom going to stop taking my airtime an data when Im not on my phone and in less than a min !

Vodacom,

This is not the first time that I experience incompetent repair from your repair centre in Polokwane.

On 28 December 2016 I gave my Sony Z5 in for repairs at Polokwane Vodacom repair centre.

Reported an fault that my touch screen of my phone is not working correctly, cant use certain buttons on the keypad and and when my phone is receiving an call I cant swipe to answer the call, also reported that my phone looses signal from time to time. On Friday 6 January 2017 I went to collect my phone had to stand in an cue for about 2 hours to collect my Sony. When I reached the front, the staff member did not even great me just took my document and carried on in her African language with another customer next to me, making jokes an being in a very unprofessional manner. Evently I get my phone she just said sign here and read what they have done to your phone, and saw they have done an firmware upgrade, but not for what I have booked the phone in for. I asked the unfriendly staff member will my phone be working correctly because i did not book it for an firmware upgrade but for other faults. Got at home as I guessed phone is doing exactly for what it was booked in for, IT IS NOT FIXED. With my previous experience I had to go back 4 times to get my phone fixed. This time I am not going back, VODACOM can come and collect my phone and also provide me with an phone while they repair my phone. And I don't want my phone back unless its been repaired. I don't have the time to stand there to book my phone in and to stand there again to collect and get treated as if they don't want to help you and to find out you have to go back because your phone is not fixed. Hope to hear from you VODACOM.

Good day

I received horrible service with my screen repair at two different branches and my phone came back incorrectly repaired.

Last year I dropped my phone and my screen broke. I contemplated for about a month where I should send it to to get repaired as it is already past its 2year warranty contract. I wanted to send it to a cheap, local repair shop, but decided to do it properly, even if it is expensive. I decided to send it to vodacom as I have always been using your network. I booked it on 10/11/2016 at plettenberg bay, western cape.

I was very disappointed when I received my phone back though! I do not know what quality screens you use as I assumed it would be the original, proper screen. When I received it back though, it was firstly not properly fitted. The front camera had a black ring around the lens (See picture attached) and when I checked why, I saw that the entire screen is standing away from the phone and can literally be pulled away from the phone (See picture attached). I then pushed lightly on the screen to see if the ring goes away and it did, but the screen immediately cracked again! It was clear to me that you do not use quality screens for your repairs and did nit fit it correctly. My 'back' button's light also does not work. I also know that they take the protective screen off when repairing the phone but when they sent it back they just had a randomly cut film on the screen. I understand this fully, but a properly fitted film to protect my screen would be much more appreciated. I booked it on 10/11/2016 and it says on the forms that it was completed on the 21/11/2016, but nobody contacted me and I went to the workshop in george, western cape, on 06/12/2016 and received my phone.

I also received horrible service. I was under the influence that I should pay for my repair when I pick up my phone but I got send a few sms messages regarding my payment saying that the parts for the repairs will only be ordered once my payment is made. I paid it though and send proof of payment. After three weeks of waiting and hearing nothing, I went to the repair center and inquired about my phone. Where I was told that my phone is done but I need to pay before I can get it, although they said that they can't start the repair before receiving payment, which I made! I had to go to my bank and draw a statement proving that I paid tree weeks ago.

I send my phone back to jeffreys bay, eastern cape, when I saw that it is not fixed properly and requested that it should be fixed free of charge as it happened to no fault of my own, but the repair center in port elizabeth sent it back saying that I broke it again. But it was never correctly fixed.

When sending my phone back on 15/12/2016, when I noticed that it was not fixed properly, I was told that I need to pay again, which I refused as it was a repair fault. My phone got sent away but the repair center sent it back saying that I broke it again. I waited 3 weeks again until 9/01/2017 because vodacom didn't contact me to say that my phone was sent back.
I was also told that I should keep my battery and back cover with me because they get stolen at the repair center in port elizabeth, eastern cape.

I have been with vodacom since I got my first phone, I enjoy your network, and I do not want to be a difficult customer, but this is unacceptable.

I will send my phone somewhere else to be repaired properly, but I want a full refund on the repair. The phone was not repaired properly.

My phone was booked in different places as I was at university with the first booking and at home with my family with the second booking.

I hope that this can be sorted asap.

Please contact me at my email: [protected]@gmail.com or my cell: [protected]

Kind regards
Tianne-leigh pentz

In august 2016 I received a phone bill on which I saw that a phone which was supposed to be prepaid has been upgraded to a smart m package. I phone customer care (111) who told me to go to vodashop mooirivier mall in potchefstroom with my complaint. That I did. The manager at that time showed me the contract on which the upgrade was done. Then we discover that they upgrade the wrong number. He said that he will ask for a reversal of the contract. Month after month I went to vodashop with no positive ending.In november 2016 a new manager took over at the shop. He again asked for a reversal.
Up to now nothing has been done and I have to pay the account every month. The total of which are now a few thousand rands.
Nobody can tell me what I can do to speed up the process so that the reversal can be done. I will appreciate a lot op help at the moment from any one at vodacom with this.