Vodacom
Reviews and Complaints

I would like to express my dissatisfaction inregards to a issue i had, whereby my phone had been stolen and had called Vodacom to assist me in blocking the phone and blacklisting it. I had intially been told that i couldnt blacklist a phone over the weekend ( 11/12/2016), and would have to call back on the Monday. I called on the Monday, while i was at a Police Station ( Sandringham) to report the matter and get a case number. I was then told i need to get IMEI number, and then would help me. Then i was told that it would take 48 hours to submit a blacklisiting, due to system issue.

From the 28th of November i phoned in to Vodacom to query an invoice they intended to debit me on the 1st of December apart from my usual account bill.

1. They told me it would be resolved as it was a fault on an invoice coming from September (this is the first consultant i spoke to on the 28th of November 2016, she issued a note for the solutions team to sort it Ref #1-[protected])

2. Vodacom proceeded to debit the amount that they wrongfully charged me for, i had to phone in to the bank to reverse the debit order.

3. I then phoned vodacom back and received the amount that i was liable for and paid it on that same day.

4. now Vodacom keeps harrassing me to pay the other money, which i am not liable for.

Vodacom keeps telling me they will get back to me, but no one ever does.
i have been having problems with Vodacom since March 2016.
I am very upset and want to cancel all my contracts with Vodacom.

Please see below the other references numbers that i received, every time i phoned in: 1-[protected] and 1-[protected].

I have tried to cancel my contract due to bad service after the required period but they do not cancel the service thus my phone is still in service and now they will most properly sue me if I do not pay and the recording of my cancellation will most properly be lost or un available!

I'm so tired of people not doing the right thing and then you just have to pay!

You try and cancel your contract after you have been waiting for a answer on their customer care number for 50 minutes, and that is exactly the problem they just don't care because they have your money!

I'm in utter shock of the service provided by the vodacom consultants.
Firstly I was transffered three times before I could be assisted and then I spoke to Mpho Marumo from the direct department who was not helpful at all, she was even eating whilst talking to me!
I currently have a Vodacom prepaid sim card and I recently got a contract phone, I want to keep my old number using the new sim card (with the benefits) ..is it difficult to port my old number? and then she tells me that she wont be able to assist me? what is she there for, isn't she supposed to make sure that my query gets resolved? I don't want to use the new number, I want you to port my number and I refuse to give you back your phone and re apply for a contract phone again! can someone call me today and tell me what the way forward is...and please deal with Mpho Marumo she needs to go for telephone etiquette training!

I have been a client of Vodacom from the very beginning, today I have a record as a late payer because they have the wrong details linked to my ID, I have asked for a signed copy of the contact and it cannot be shown, I have given the right details of the person who has a debit order signed with them, yet they still have listed me at ITC as a slow payer and they still can not show me a contact, is this ethical.
I even have a note from the NCC forcing them to make contact is 14 days, yet they do not care. lucky a few more months and I get out of a few other contacts I have with them, MTM has nice manners.

I have send the E/mail as below to your service department after I phoned them twice for the information. Can you please assist me

Hi

Attached is a copy of my ID as asked. I have requested a Tax certificate twice but did not receive it yet. I also changed my E/mail address but it seems that the change also did not happen.

I will be glad if you can send me a tax certificate for the period from 1/3/2015 until 28/2 2016. Please make sure of the correct E/mail address.

Regards

J C Swart
[protected]@gmail.com
[protected]
[protected]

I have reached my limit of being patient with Vodacom customer services. This is my story. I had a contract with vodacom for +-12 years. I decided not to upgrade and to cancel my contract, due to personal reasons, but to keep my number and go on to pay as you go. This is where my problems started. On the 29th of November my contract was terminated. On the 30 th of November I bought airtime and data, as I am now on pay as you go. To my surprise my account balance remained on 0. I phoned customer services, and the agent told me to switch my phone off for 12 hours, then it will be fixed. After 24 hours my balance was still showing 0. Again I phoned customer services. I spoke to the agent and he said that airtime will be loaded to my account. 24 hours later still no airtime. This became a daily ritual. Phoning customer services, and I have come to the conclusion that the agents have no clue how to resolve this problem. It has been 15 days now. Daily calls to customer services telling my story over and over to agents who have no clue. Today I spoke to the team leader. She said that she loaded airtime I will get a sms. Still nothing. She also promised a call back from the "back office". Like all the promises of call backs and problem being solved, no one calls me back. I really hope that some how this problem can now be sorted out. Is it really so difficult to resolve this ?
My cell number is [protected]. Ref numbers 1-[protected], 1-[protected]. Calls made 30 November 17h40, 17h43. 1Dec 16h21, 16h22. 2 Dec 12h36. 3 Dec 09h35. 5 Dec 12h01. 6 Dec 15h03. 8 Dec 13h09, 13h25. 10 Dec 12h33, 12h39. Today 14 Dec 2016, I receive an sms from Vodacom to tell me my problem has been resolved, but I still dont have airtime or data. All I want is what I paid for. Please help me solve this because I am fed up.

I have been trying to sort out a huge error on data charges from vodacom.I have received a complaint/reference number, (Ec-04f9-2qvytg), but nothing apart from that.
I haven't received any feedback, calls or anything to try and solve my problem.
I need vodacom to urgently get back to me, and give me a breakdown of the data usage and cost that they are charging me for.
I have read quite a few articles in the news of similar problems, and vodacom just doesn't appear to provide answers to any complaints!
This pathetic service is going to cost vodacom all our company's telephone contracts!

I reported a fraudulent contract (Nr: [protected]) debited by Vodacom to my account on 30/10/2016. I sent a copy of my ID + complaint detail same day ([protected]@vodacom.co.za). I explained in the covering email that to make a sworn affidavit ay SAPS was impossible since I was immobile in hospital with bilateral fractured Achilles tendons. I gave details of the clinic, matron, surgeon etc. I sent follow-up e-mail on 16/11/201. I spent a fruitless 2 hrs variously directed (a) to customer service (b) fraud department (c) piped music before call dropped (e) fatuous online research. I received
From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: Tuesday, November, 2016 7:02 PM {NB NO DATE]
To: Doug McKinnon Smith
Subject: RE: EC-04FL-3UBGIL Subject : 1-[protected]
please provide an affidavit and your ID copy with three of your signature, in order for forensic to start with the investigation
Regards
Asanda
Info sent on 1st/Nov with still no feedback but another fraudulent debut for R948.99 taken from my Standard Bank account on 30th October.
At the very least this a systems incompetence beyond the pale; at worst just plain theft.
Will someone rectify this matter a.s.a.p I am an OAP who cannot afford R1000 debited by Vodacom systems or employee crookery on a monthly basis. D M Smith [Tel: [protected]' [protected]@interfusion.co.za]

Good day

since august 2016 I have called in and asked for them to please come to alexanderbay and put in a booster for the signal they responded by saying that they will send a technician out and call me till date nobody has called .

I called again in novemeber same story

I went to the store in canal walk they also could not assist me

I called again in December and the gentlemen told me the they are going to put in a booster but are waiting for parts? really? and that I was going to get a call with in 48 hours nothing happened

PLEASE CAN YOU OR SOMEBODY HELP FIX THE PROBLEM OR CAN I CANCEL MY CONTRACT AS YOU "VODACOM" CAN NOT SUPPLY ?

MY REF IS 1/[protected]

My Contact details are: [protected]

I have contacted vodacom on many occasions over 2 months .. with no joy. I wish to have my number ported from vodacom to telkom. Telkom sends the request to port ... vodacom replies in acknowledgement .. than we receive a message saying that they (vodacom) can not complete the request because my mobile number and ID numbers do not correlate.. after triple checking with both vodacom and telkom that my details are indeed correct I now am stuck with vodacom telling me it is telkom's problem and telkom blaming vodacom... me, the client.. now paying 2 companies is left to sort this out but no one seems to be able to help ... I am beyond frustrated... please can some ONE HELP me...

I just bought R12 airtime from you guys and its not on my phone i wanna know where it is this happens everytime if this problem is not fixed i will switch to another network. I did switch my phone on and off it still isnt there i also didnt sighn onto something that deducts any airtime just fix the problem this happend before and i will mot be patiencnt anymore

I had made an arrangement to make payment on my Vodacom acocunt on the 25th of November. I was in Dubai until the 27th of November so made payment on the 28th of November.
My cellphone service was suspended today. When I called into 0821946, I was advised that the account had not been suspended. I switched the device oof and back on to verify that the service had been suspended. When I called 0821946 back, I was advised by a service agent, Paul who continuously itterupted me, that the service had been suspended as I broke my promise of paying the account on the 25th. Vodacom were not interested in listening to me and were exceptionally rude.
The account is up for renewal on the 4th of January and I will be changing service provider then.

Good day,

I would like to officially complain about the poor service received from Vodacom.

My cell was incorrectly blacklisted by another person and since the 29th November 2016 I am not able to use my device.

After numerous calls to the call centre and the solutions team with no success I finally went in to Vodaworld where a nice young man (Lee Ivan De Lease) assisted me.

He has since forwarded all relevant documentation to request that the blacklisting be uplifted but 48 hours later there is still no resolution to my problem.

I need someone senior to call me back during office hours on [protected]
to assist further.

This is not acceptable in the least.

Leo Pillay

I called Vodacom customer care today (13/12/2016) with a query, they transferred me to accounts, accounts transferred me to solutions, solutions transferred me to collections, collections transferred me back to customer care and customer care was transferring me back to accounts when I then lost it and so I still haven't been helped.

I just need to know if Vodacom has a cooling period in case of retrenchment. I've just been retrenched from work and need at least 3 months form January 2017 to find another job. If I do get a job within the 3 months then I will let Vodacom know to continue debiting my account.

I will appreciate a response.

Thank you
Nondumiso
[protected] (Vodacom contract number)

After almost THREE years of trying to get my contract, I am writing this in Afrikaans. Maybe someone WILL understand then.

nove 2013 het ek 'n telefonies kontrak aangegaan met Vodacom. 'n Top-up. Maw 'n vasgestelde hoeveelheid data, sms en lugtyd. In Feb 2014 word my nr geblok weens dataverbruik van sowat R4 500! Dit is dus sowat 20gig! Sedertdien sukkel ek om 'n kopie van die bandopname kry. Dit is my reg as klient om 'n kopie aan te vra.

Ek het verskeie eposse geskryf en het die bewyse daarvan. Intussen is ek op swartlys geplaas, word gedreig, geterroriseer telefonies, per sms. maar hoe kan ek myself bewys as jul versuim om my kontrak te gee?

Dan gaan ons maar koerante toe, aangesien ek as klient benadeel word en jul NIE my kontrak wil verskaf nie. Ek gaan alle bewyse van my navraag aan julle verskaf. Ek was by verskeie Vodacom take en die diens is SO onpersoonlik. Die hele winkel kan hoor waaroor jy praat. En telkens word net weer n belofte gemaak dat Vodacom my sal terugskakel. maar steeds niks behalwe teisterende oproepe dag en nag, smse, oproepe na my kantoorfoon waar ek in oop kantoor sit.

Ek soek n koppie van my ooreenkoms met Vodacom!

Dear Customer Care

I am a long time customer of Vodacom.
I have never had a debit order returned or incurred any form of non payment.

Vodacom failed to process my debit order (due 7 November 2016).
I received a sms from Vodacom on 8 November in which I was informed that there was a delay with the processing of my debit order, and that Vodacom would process it on the 14 November 2016.

No debit order was processed by Vodacom for November at all.
I received no further correspondence or notification regarding this matter from Vodacom.

On the 6th December my service was cut off.

On the 7th December a double payment was successfully deducted from my bank account by Vodacom.

Since then I made repeated calls to Vodacom customer care but to no avail.

One of my many calls to Vodacom rendered the following service Request Nr. No1-[protected]

I am in the USA at the moment and I find it very frustrating and annoying to have to repeatedly call Vodacom Customer care and not have my problem (caused entirely by Vodacom) resolved.

Awaiting your prompt response.

Anna F Strydom

I am a old Nashua mobile Client that was taken over by Vodacom.
I am very unhappy about the staff that work in the accounts department.
I paid R4200 on my Nashua mobile account for my cell phone last Monday the 5 December and send proof to the [protected]@vodacom.co.za site, they could not find payment at all for 5 days, so every day I send proof of payment to the same email and on days 6 they received the mail suddenly. The account loaded the proof of payment to the Nashua profile, but 7 days later from the 5 December my line is still cut off. Not one person in the Accounts department could fix the proof of payment, Vodacom has combined my 2 accounts for my 3G and cell phone to one account without my approval.My bank profile has 2 Accounts saved to it, I was happy to have this 2 seprate account that I paid as the money comes in, but now if one payment is not done the cut all services and both my Cell with 3 g unit are cut off with out a note or message .

On Thuesday I paid my 3 g contract with Vodacom on my I account, they received the proof of payment, but there is one problem, because my cell phone is not paid under my I account profile nothing can work at all.Then I don't have any service for the last month from my 3g contract at all, the dongle stopped working and I booked unit in under warranty ad vodashop for repairs, but now the unit has moved around from several shop and no one knows where unit is and I must just pay for something I don't use or have anymore.

I have made over 100 call over to Vodacom to speak to there client services and to there account department and sending emails all over the Vodacom people, but no joy from them at all .

I even phoned the lady to cancel all my stuff, I asked her to phone me back because my prepaid mtn airtime was up.
till now the cancelations depart has not phoned me back.

In short, staff on hand is not able to do there work properly, the accounts department does not have competent staff, no one can re-solve the problem.it is ongoing problem in Vodacom .

Vodacom repairs has had my phone for three weeks now and I need a phone. Its been too long without a phone. If the parts that a required to fix the phone can not be found can I please be given a new phone. I pay a lot of money for this bad service.

Everytime I phone Vodacom Repairs Eastgate they tell me they will check for me and put me on hold till I run out of airtime.

Been trying to get help from them but I am failing.

So on Thursday the 8th of December 2016 I added a 3GB monthly recurring data bundle to my account, this was just after 11am. At 5 pm I phoned the customer care line as I had still not received any of my data yet. They said they can’t do anything but log a call for me and it will take up to 24 hours to get a response. 24 hours later I went into the Vodacom shop in Potchefstroom mall. I was advised to just call the number again as they can’t help me. I got home and called the customer care centre again. After about 30 minutes on the phone they call centre agent informed me that she can’t help me and that she will have to log a call for me. This was about 6pm Friday the 9th of December 2016. She said it can take between 24 and 48 hours to resolve. It is now the 12th of December at 11Am. I have not yet received any feedback on this matter. I needed the data to work this weekend and had to end up spending even more money to be able to do my work for this weekend.

This is unacceptable and seriously affecting my opinion on Vodacom.