Vodacom
Reviews and Complaints

I spoke to Mandisa in January 2022 about cancellation of value added services on my account. She said all those have been cancelled on my vodacom number [protected]. To my dismay, my account still have these services and I am expected to pay. Since I started with this contract I have never paid like my last 2 invoices. I was made to believe that this matter has been escalated for investigation but nothing happens. Even the upgrades I did on the 20th of January 2022 are not what I upgraded to. I am paying more than what I agree on the upgrade date.

Hoping that this matter will receive your immediate attention or resolve

My contact number : [protected].

I received their fibre during November 2020. At first it was working smooth for the first month. Then I started to have problems. While I am streaming it looses signal and buffers. I reported it and was told that I must take screenshots of speed tests. Which I did and the test was between 1 m/b and 9.i had a 10 Meg line at that stage. Technical was sent out problem being the same still. I have phoned many times but with out the problem resolved. Since then I still have been struggling with the same and the technicians have been to my house 9 times. The router has been changed 3 times. They have switched the lines twice as well as the frequency. On Friday 25 February 2022 the technician has been to my up to 18:00 and an hour later I had no Wi-Fi. I called and was told that every vodacom customer with a Nokia router was off as they have a problem. On Sunday it was still of and I phoned again and was told that all lines are of in the vicinity. On 28 February 2022 I asked neighbour's and was told they had Wi-Fi the whole weekend. When I phoned again I was told that the technician did not set the routers settings and that it Wil take up to 72 hours to be rectified. I am paying for service that I do not get and twice asked for them to cancel my contract since I do not get the service I am paying for

I requested vodacom fibre in my new home, as it is one of the only service providers that covers the area, I requested this on the 11th of Feb for the 1st of March.

I received a call to confirm this etc… since then, I did not receive a call since even after phoning every second day to follow up. Every time I phoned I received different feedback… yesterday I complained to an agent Once again and she logged a service request once again, but when I follow up with RAM regarding the package, nothing has been sent.

This is costing me money as I work from home.

I urgently need feedback regarding this.

Vodacom agent Edward Billings is the rudedest person I've come across and will cost their company many clients.

There's no understanding for ppl with disabilities and actually mocking the fact that someone is deaf?

What's the point of offering online services and then telling customers they have to go into a shop to verify themselves?

Disgusting service! If you can call it that.

Vodacom's debt collecting division is hounding me, stating that I owe Vodacom, when I have provided them with a Vodacom Invoice stating that my balance is zero. I have sent numerous e-mails but they refuse to respond; whilst sending me harassing reminders every day. In the first instance the contract period was loaded incorrectly by Vodacom as a 36 month contract instead of 24 months. Thus any device finance charges were settled by month 24. I have visited the store and no-one has been able to provide me with a plausible explanation as to why I supposedly owe Vodacom money.

I have been trying for MONTHS to stop the government texts from "StaySafe" but nothing works. THIS IS HARASSMENT! There is no option to opt out, nothing. I have tried blocking via TrueCaller but this does not work. I have tried blocking in my settings but it does not work.

I am very, very angry and frustrated as nobody at Vodacom seems to care.

cell no [protected]

maria elizabeth erwee

Good day In middle january I accidently chose online a new contract and not an upgrade. I was suppose to upgrade. I immediately contacted you and explained what happened and was informed that the the contract will be upgraded and the new one cancelled for a Samsung S21 and you notified the couriers not to dispatch. Later that week I received via courier two Samsung S21's one for an upgrade and one for a new contract and a new sim card. I contacted you immediately and was informed that you made a mistake and will send a courier to pick it up which you did and confirmed via sms on vodacom order K2987263 has been returned to you but still no one cancelled the contract after I enquired. Since then I have been phoning weekly and through Tobi trying to cancel all the operators telling me a request was submitted again and again and again this month the contract was deducted via debit order.

I demand immediate attention now as I can not believe how many times I had to phoned and chatted online to sort this out. I also demand an immediate refund on this account.

please confirm that the new contract has been cancelled

Sr220210-629992

Day 7! No feedback! No eta! No escalation! False promises!

I have now called the service desk 5 days in a row.

Been speaking to management and managers and all I hear is they will escalate and call me back! And nothing!

No calls... No feedback...

Now been calling vodacom fibre support centre every day since last week thursday.

I have spoken to multiple service desk consultants and engineers and was on the line saturday morning with a day 4times, that was tying to assist and since then never heard back from her.

I even directly e-mailed a consultant on his email address supplied and have not had a response back since our discussion.

Spoken to 2 x managers in regards to this issue, who both told me that they would take personal responsibility and ownership in getting my issue resolved. Since then they have not even made any attempt to call or contact me with any updates.

I have spoken to some leader of the fibre support and technician teams that would’ve escalate and followed up with the team and engineer and provide feedback and a eta. This person even called my mobile number to make sure this works, where I have answered and confirmed that my phone is working and ready to be answered.

I was told I was called to schedule a site visit – this is not true and have also check every number against truecaller to verified I have not missed any technician or service support calls.

I have been replying to this “useless” service desk email every day where I get the same update saying “ticket request have been updated” – there is no comments or feedback or updates to these emails.

This morning I was holding the line to once again speak to a manager and 45min later the line was disconnected. Nobody even bothered to called back!

I have listed vodacom fibre on hellopeter – was contacted by the vodacom hellopeter escalation team at approx 10h50am, who went back to escalate this and to provide feedback. It is now 7pm on the same day and have not received any update or eta on this!

Tommorow it will be a week

No eta or indication on when a technician will be onsite!

No feedback at all confirming that a remote resolution was tried.

Useless end to end communications and no care in the world.

Hi,

My name is Henry Viviers, cellphone [protected].

I need to cancell the Magtape debit [protected] from my FNB banking account with immediate effect please.

I also need to cancell the magtape debit [protected] from my FNB banking account with immediate effect please.

The reason being that my financial situation is changing.

Thank you

I logged a call this morning SR220213-636123 with Vodacom for my fibre line that has no Internet connectivity for the second time within a month. I followed up again and what is frustrating is that they say the incident will be assigned in the next 24-48 hrs. This is totally unacceptable and bad service what kind of SLA is that for paying customers.

Good morning

Firstly I would like to log A complaint again. !I was offered a data package last year which I took out. Around august / September .

I complaint because I don't receive what I was offered.. A lady called me on several occasions but I never got called back by you customer care consultants which were supposed to call me. The matter has still not been resolved. I would like this matter to sorted out asap. Your service is very very bad.. And I am a Vodacom customer all of my life..I dont want your service anymore.

From: Shabangu, Sandiso

Sent: Sunday, February 06, 2022 2:11 PM

To: [protected]@rmattorneys.co.za

Cc: 'Sandiso Shabangu'

Subject: FW: Re: VODACOM - I7205388

Hi Lindiwe,

I have a listing on my credit report from Vodacom Service Provider.

Clearly your firm and Vodacom have not done enough due diligence to investigate, track and trace the true owner of this account. As mentioned this is not my account.

Can this be rectified before end of this month. I am in the process of buying property and this is a hinderance.

Regards

Sandiso Shabangu

ID: 1983 April 11…..

From: Sandiso Shabangu

Sent: Friday, February 04, 2022 11:44 AM

To: Shabangu, Sandiso

Subject: Fwd: Re: VODACOM - I7205388

CAUTION: This email originated outside the company. Do not click links or open attachments unless you are expecting them from the sender.

---------- Forwarded message ----------

From: "Sandiso Shabangu"

Date: 28 Feb 2020 18:00

Subject: Re: VODACOM - I7205388

To: "Lindiwe Bhambathi"

Cc:

Hi Lindiwe,

please call me.

I don’t have an account with vodacom.

Unless you can prove that I am the account holder.

Can you rectify this please.

Regards

Sandiso shabangu

[protected]

On Mon, 24 Feb 2020 at 11:47, Lindiwe Bhambathi wrote:

Dear SANDISO SHABANGU

Via Email

Re: VODACOM - I7205388

This email serves to inform you that your account is in arrears in the amount of R5595.94. Please contact us on [protected] at RAMATSHILA-MUGERI ATTORNEYS INC, regarding your account.

Should you wish to settle this account please use these banking details:

Bank: FNB TRUST ACCOUNT

Account No: [protected]

Branch Code: 250655

Account holder: FIRST NATIONAL BANK

Reference: I7205388

Vodacom has been refusing to cancel the contract I took in 2018 which was for 24 months. The contract was a deal of 2 phone (2 lines). At the end of my term I called for cancellation and they only cancelled 1 line and left the other running I called to confirm if both lines were cancelled and the customer agent reassured me that other line is just going to be prepaid.

I’ve called several times to resolve this issue from 2020 till now but no luck.

Vodacom is debiting random amounts from my bank account on a monthly basis. I have no contract with Vodacom. I cancelled by Fiber Wifi in September last year. All of my families phones are on pay as you go.

I buy my airtime via RMB / FNB when required.

I've had such bad experiences with Vodacom in the past that I will never have a cell phone contract with them again.

I ordered a phone on line with a contract. The phone / contract was not what I promised. I was told to send the phone back (which I did) and they proceeded to bill me over R200 a month for 24 months, regardless of how many times I explained to the complaints department, so I'm not expecting any joy here either.

I had the fiber line installed late 2019. I have been experimenting continues wifi drops using laptops and cell phones. Last year 2021 I complained numerous times about it and wanted them to replace the modem, they said they would as I got a work number but nothing happened. I have again complained this year about 3 times and still no results. Each time I get a message to say that the problem has been sorted out.

All I what them to do is to replace the modem.

Good day,

I just purchased R29 Vodacom airtime on my cellphone number [protected]. When I checked, Vodacom deducted R18 to payback my advanced airtime and still had a R8 airtime left that I couldn't use to buy a bundle but was deducted as out-of-bundle rates. I now have a R2, 43 airtime but each time the next day my airtime is gone but my phone is off, charging.

I had taken a 24 month contract with vodacom which was to end last year (2021) March. I called in on the 31 March 2021 to cancel the contract and the consultant advised me I should not cancel the contract and take a R69.00 data contract, but I told her I was retrenched in 2020 and can no longer add extra bills to what my husband was assisting me in paying she eventually convinced me in saying yes. I had taken the R69.00 contract but she informed me I had 7 days to cancel. I chatted to my husband about the contract and he said I can not take another contract on and should cancel it. On the 1st April I called in to cancel I was told I could not but I did inform the person assisting me that I had 7 days to cancel. However on the 2nd April I was debited my full contract amount (that should have been cancelled) I was not even debited the R69.00. I called in once again and I was told this time it was definitely cancelled, this went on each month with the wrong Debit order when I eventually did a reversal of the debit order and was stopped being debited for both my contracts. So I assumed Vodacom was using my credit balance to pay of the existing contract. I tried taking on a new contract in January as my daughter needed a tablet for school only to be told my account is in prelegal and I need to contact them which I did. I called prelegal on the 19/01/2022 and chatted to Ashwin who was just of no help at all. He was to get his manager to call me and there was no call made to me. I took to hello peter for the 3rd time and Dean from the consumer team contacted me and said he will ask for credits to be done as I was owing 1400+ for debit orders that was cancelled due to one reversal. I am still awaiting feedback if this credit has been passed.

Hello, for the past 4 days, nobody here in the town of Prince Albert in the Western Cape has been getting any signal from Vodacom, we all have complained trough Whatsapp, Facebook or tried to e-mail only to be given a vodacom number none of us can dial. Their response to those that they do have responded to is that there is no problem. we all pay for this almighty privilege and most of us rely on this so-called service to run our bussinesses. How many people from the same town needs to point out that they have no service for them to do something about it?

Dear All

I have received a call on Wednesday once again. Since then I have left several messages for the agents to call me back.

After getting instructions to switch to prepaid I have done so and now over the past week because nobody from Vodacom had followed up I have spent close to R500 on Airtime and Data Bundles.

This is now really getting frustrating and ridiculous.

I have 5 contracts ready to subscribe to Vodacom but clearly in this time of financial issues Vodacom is not in need of my business.

The saddest part is that I have been a client for over 15 years.

Your sense of client service is really appalling.

The only reason I will persist is because I don’t give up and I feel unjustly treated and I will fight until you sort me out and compensate me.

Please stop getting people to call me that are unable to help.

I WANT A SENIOR MEMEBR TO CALL ME AND SORT THIS ISSUE OUT AND COMPENSATE ME ACCORDINGLY!

I have a track record of all emails sent since September 2021 and I will have no issues in releasing them to media and the Consumer Protection Board.

Please sort this out.

Thanks

Mr Ahmed

[protected]

Everytime when I upgrade a contract, the system does not allow me to upgrade to a cheaper contact or of the same amount. It kicks out that I am under debt review. But, if I upgrade to a more expensive contract, the contract is approved. 3 years ago, the 6 contracts I have, was just over R2 000 Now it is more than R4 600. This is fraud and not allowed according to the NCA. I refuse to upgrade to any mire expensive contracts and every contract that is sue for upgrade, will be canceled and I will rather support another service provider, as Vodacom is only trying to get their customers deeper into debt!

This happens with each and every upgrade I want to do. This is totally unacceptable . I am lodging a complaint at the Ombudsman