Vodacom
Reviews and Complaints

I have been a client of Vodacom for many years, 4 years ago I applied for internet connection through Vodacom as we had moved to a suburb where Tekkom did not have ADSL lines. Vodacom's costs were astronomical and i wrote several times asking if they could not give me some sort of discount as I am a pensioner.Later a company opened up offering cheap wireless conections. As my 2 year contract expired years ago, i asked Vodacom to camcel my contract and I signed up with the new contract. a few weeks later, Vodacom emailed me teling me, that sometime in 2010 I had renewed the contract telephonically and owed the R 3026.19 for cancellation of contract. i never signed a new contract nor do I have any recollection of renewing the contract telephonically. I prefer to do my business on paper with a signature face to face with a representative.Since then I have been continually harasstd but, when I went into their Hermanus store, their assistant telephoned Thepe of their cancellation department . he promised me that the contarct had been cancelled and all I needed to pay was R299 at the end of November, which I did. in the mean time I have been payng The R144 subscription for my cell phone. even though From August to November I never received a statement or invoice. 5 days ago, Vodacom disconnected my phone and blacklisted me as they say I owe them R500 in outstanding installments on my cell phone! i went in with copies of all my bank statements showing proof of payment. But my phone is
still switched off. surely this in now a breach of contract by vodacom? Can i black list them and take them to court? Thank You P1ppa Prehn

Dec 2011:

My line has been softblocked AGAIN.
Issues with Vodacom the past 2 months.
- Charged me crazy amounts for data - breach of contract due to no agreement and misleading information from a Vodacom staff member.
- Then soft-blocked my phone, meaning a huge loss of business for me.
-1 attempt at contacting me, otherwise no response despite copious emails, calls and HelloPeter complaints.
Contract:
BlackBerry Curve - Vodacom R149p/m
Data Dongle - with supposed R50 limit (please be aware - this is not what it seems other consumers!)
I have already spoken to the accounts division before and the lady i spoke to was very clear that she couldn't help me. I need to speak to someone of management that can assist me with querying the payment (not arranging to make payments). I feel it is a breach of contract and a case of being mislead - this is why I am querying the payment - At this stage I am not interested in working out a payment plan - I am not interested in paying anything at all for what I feel was a breach of the consumer act.
Please can someone contact me regarding this, and in the meantime please unblock my phone ASAP until this is resolved. I am losing business and I pay per month religiously (have never missed one payment) for the right to have R139 worth of call time and most importantly, email and BB internet access as well as BBM access throughout the entire month.

Previous events - October/November:

A valued customer of Vodacom for a while (and Vodaphone in the UK before this). I have 1 account with 2 lines - 1 is a blackberry contract and the other an internet dongle account. I got a dongle deal-Pay R149 p/m and receive 2 free gigs per day, and the 2 free night owl gigs. After receiving the dongle, in August I then set a R100 limit on my dongle. Therefore if i was to go over the 2 free gigs it would cut me off at R100 ensuring affordability. I use this dongle for work purposes and so this is extremely important. On the 10 August, I received an email stating i had a R100 limit. Nothing attached to this email. I then changed the limit to R50 to ensure I did not go over. I received this email back:Please be advised that your call limit has been set to R50. Your limit will be separate to your free gigabytes.Regards, Michael Engel. Again no terms and conditions attached.Yesterday, my BB and internet were softlocked. I phoned customer care and then went into the Vodacom store in Canal Walk to be told I owed them R1600 due to going over the 2 free gigs. I was told that the dongle doesnt "check" your limit when in use as once Vodacom once got "sued" for cutting someone off!

My MOM is 73 and has had this pay as you go phone for the last 10years + she lives in Zimbabwe and visits her only 2 grandsons in south africa. The phone was a tool to make sure they reach Zimbabwe safely as their jorney is roughtly 1000km and takes 12 hours.My Mom has used lots of money on this phone and always makes sure that the card is charged for at least 6 months in advance .Last year in April 2010 my parents were visiting and returned to Zim my dad was hospitalised in July 2010 he was in ICU for 8 weeks 4 major opperations later (amputation ) he passed away.The day befor he passed away my Mom had a head on collision and almost Died heself .She only returned to South Africa in December 2010(8months) In Febuary wen she returned to Zimbabwe her sim card was credited and valid till january 2012 R97 rand still on. 23 September we Ricaed her phone and the line was dead.(7 months) 0n the 27th i went to a vodacom shop and reported the problem the lady at the shop said that the number had been issued to some onne 2 days prior . How can this bee the phone has been utalised in this fashion for 10 years now the only excuese is 200 day no use sorry for you. I then laid a complaint and was given a referance Number SZ ELBAQ QOX8 so i wait. I call Vodacom on the 3rd October at 10.23 and speak to a team leader Mossa Dlalaisa apparently they have tried to contact me twice on my mtn phone when i told him that was absolute hog wash as i was on call 24hrs a day my mobile is always with me he was very aggresive in that i was lying. i said i needed a manager to call me to resolve this issue and nothing . i called again on the 5th October and spoke to a manager at 14:45 Shaun Willanson i was on the phone with him for an Hour explaing the issue .at the end of the cal he asks me well what can he do for me .I asked for the number to ber given back to My mom as all her aged friend have her number and it is going to cost a fortune which she does not have to notify every one.The 97 rand refunded as VODACOM has stolen that money from her how would vodacom react STEELS MONEY FROM A PENSIOAR . this same manager then said that i should log a complaint on the internet.Now my question is why did the incompetant idiot that i spoke to on the 27th not tell me this 4 consultants later 2hrs on the phone stress and money later this company still has done nothing.further more this very helpful manager would not even send me an sms or email as VODACOM does not allow MTN calls (referback to a Mr Mossa Dlalaisa who said that it was on record that they had called me twice) Sorry for the profanity WHAT THE f***.PLEASE tell me that this is how helpful vodacom is to their clients if so you do not diserve the clients you have, theiving lying unhelpful lazy sods the lot of you

My number is [protected] and i've had this line for more than 4 years, i'm on the top package avaiable and spend around r3000pm. I'm in recruiting so my cell is vital in my business. I cannot make calls or sms or send please call me's. My account is paid on time every onth without fail via debit order. If I lose business who is going to pay me out? Vodacom? I called 111 and received a sms to sate that they'll contact me within 24 hours... I cannot wait 24 hours! Helppppp... I need compensation for this crap...

I would like to officially log a complaint against Vodacom and Elite mobile for offering me a contract that was misleading and not properly explained to me. On 28 July 2011 I received a phone call from Elite Mobile telling me that my data contract was up for renewal and that they were offering me an upgrade to a MY 2 Gig contract for R148.99 per month. The previous contract I was on would cut off once I had exceeded my allocated limit and I have never heard of any other contract that allows you to go over your limit at an additional cost. In the transcript the salesman very quickly mentions that the contract is an “open line”, he does not explain to me what it is and what it entails. I did not ask any questions about it because I assumed an open line meant that you can use it for data as well as a cell phone.

The first month I got billed R389 for a MY1.5Gig package, which is NOT what I agreed to. I complained to Vodacom and they passed me on to Elite Mobile. Elite Mobile said it was Vodacom’s fault and that it would be rectified the next month. No refund was offered to me even though it was more than double the amount that I had agreed on and for a lesser amount of data.

In September, I was more then HORRIFIED when I received a bill from Vodacom for R4790, 12! Minus my monthly subscription of R148.99, that comes to R4, 641.13. I immediately phoned Vodacom to investigate what on earth was happening. Vodacom were rude and unhelpful and simply told me “you used the data ma’am so you must pay!”, I refused to except this I had no idea that my data card did not cut off and was running up this kind of bill. After pleading to the consultant to please help me, she eventually put me through to the manager who told me that she would carry out an investigation. This was on 16 September 2011. I have waited 26 days for feedback which I finally received today. I was told the exact same thing by Vodacom, that this was the data used and now I must pay. I argued that I was not aware that this contract would not shut down after 2 gigs and that it would continue charging me at and exorbitant rate of R1.20 per gig (or so I think case nobody at Vodacom can tell me what the rate is). All the consultant could tell me was that I signed the contract so I must pay. I told him I did not sign any contract and so he said that I must then take this up with Elite mobile, the company who sold me that contract in the first place.

This is not fair! I did not know what I was agreeing to when I took out this contract, I was not informed about how this contract works, nor was I warned that my 2 gigs were up and that I would now be charged extra and how much. I object to this contract and a object to having to pay R4641.13. I would never ever have agreed to this contract had I known about this! I think it is disgusting that you do not properly inform your clients about what they are agreeing to. An “open line” means nothing to the everyday consumer, it means nothing and it says nothing.

Took my B/Berry 9700 in to Centurion Malls Vodacom Repair Centre on the 24/09/2011 to find out if they my insurance on the phone would cover a repair or to replace my phone. There I was told that i had insurance on my phone and that they would let me know on Teusday 27/09/2011. In received a call from the Centre on Teusday at about 10 o'clock where they informed me that everything was sorted and that i only can come in to pick a new phone due the fact that the previous phone could not be repaired.
Arrived at the Repaire desk at 17:30 where i was told that i must stand in the gue to see a consultant to fill in the nessacary paper work, i then filled in the paper work and told the lady that i already filled in the papers.At almost closing time the lady decided to ask the lady at the repair desk whats going on and if she helped me, the lady at the repaier desk then said that everything is sorted and that the insurance was paying out R5000 out for me so i could only pick a phone and laeve. After she left i was busy filling in the paper work to take the phone where all of a sudden they told me that nothing has been arranged and not all the paper work is right and that i have to come back the following day.From Friday the 23rd i'm sitting without a phone and has been told that everything has been sorted, all but empty promises and can't do anything and was looking forward to receive the new phone but to no avail

I am a prepaid customer with Vodacom and for some unknown reason when my airtime balance reached R4.00 I am unable to make phone calls, send sms basically use my phone. I have phoned Vodacom to ask what the problem is and they said I must put my phone off switch it back on? That of course does'nt work. My wife has the same problem with her Vodacom prepaid phone. Why? Is it to force you to buy more airtime?

Siete

Arriving at OR Tambo International Airport on 30th April 2011, for a stop over in JoBurg on the way to do a job in Ethiopia I walked out of the International Arrivals and straight to the Vodacom Shop a few Metres outside to buy a replacement Cellphone sim card.
The young lady working there did the usual thing I have seen being done in Vodacom shops before, activated the simcard and supposedly installed R29 Airtime. After the long flight from Perth I wasn't much interested in how this happened and just wanted to get out of the airport ASAP. Of particular note was the fact that no ID was requested to do this... Bit of a major security breach there!
I was picked up by my lift and proceeded to the lodge where I was staying. When I couldn't make any calls the Lodge Manager (have not been to RSA for a while) had a look and informed me that there was no Airtime installed at all. Smelling a rat I got a lift back out to OR Tambo, the next day. Finding a European supervisor I informed him of the situation and he gracefully refunded my R29 Airtime. The young lady in question was off sick that Sunday... Vodacom, what about my R200 being refunded, considering the simcard probably cost R5 outside the Airport! It would have been a nice little earner for her during the World Cup I am sure. I don't think she would have had a job if she came in on Monday. My number is +27 [protected] It is a nice number anyway. In the departure lounge heading to Addis a young Indian lady working for Tourism South Africa was advised about this. Is it going to make any difference?

Brian
Perth
Australia

I had an outstanding amount from my Jan statement on my Vodacom acc. I paid this to get my handset reactivated. At the end of Feb Vodacom did a DOUBLE debit on my account, for the amount that had already been paid! Because of this the debit order bounced. My other debit orders also bounced because of their mistake. I now have to pay Vodacom an R85 penalty fee for insufficient funds in my account, R115 bank penalty for the Vodacom debit order bouncing, and penalty fees for my other debit orders that bounced because of their mistake.

I phoned through and all the operator did was send me an SMS saying the outstanding amount had to be paid that same day. This was late afternoon and I couldn’t get to the bank. They then disconnected my line. What should have happened:I should have received an apology, had my line reconnected, been credited the penalty fee, plus bank penalty fees. All I get is arguments and arrogance when I phone through to try and find a solution. They were supposed to phone me back and haven’t.

My bank account and credit record is is now in disarray and I’ve lost money, and a knock to my business for their mistake. Shocking ‘service’…

Attempting to top up my data bundle with Vodacom South Africa
1. 12h30 Called to ask if I could top up my data package on the phone
2. Was told no I cant I must do it online or at a Vodacom store
3. I was advised to pay via my bank online (absa) and that I could choose a data package online
4. I was advised of the following packages:
a. 600 mb package at R189
b. 1.2gig package at R289
5. I went onto absa but there were no data bundles available
6. I was given the choice “airtime” or “voucher”
7. I called back to say that I could not buy a data bundle via absa website and could someone help me
8. 13h00 (reference) : BELINDA said I can top up on the phone
9. But she couldn’t access my account
10. So I held and held…
11. She then advised me that the bundles I was quoted on earlier were not available and that these were the new prices:
a. 500 mb R149
b. 750 mb R220
c. 1 gig R249
12. She eventually (after being on the phone for about 30 minutes) told me that she couldn’t help me on the phone, so while she was on the phone I purchased R149 worth of “airtime” via absa.
13. She then said I would have to remove the sim from my laptop and put it in my cell. As I have a blackberry I said that that was not ideal
14. She said I should then use the sms facility on my laptop to CONVERT the R149 to data bundle. I said I had to go to meeting. She promised to sms me the method to use to convert. I did not get an sms.
15. So from 12h30 until 13h30 - I still didn’t have my data
16. I called again
17. 18h30 (reference): EUGENE I called again to check how to convert the “airtime” to “data bundle”
18. He told me to send an sms from my laptop to get the conversion done
19. We tried “MyMeg 500” to no 100.
20. I got a response saying that the data bundle was no longer available
21. He then said. Oh those packages are no longer available (after both calls earlier in the day had quoted me different packages)
22. So then Eugene advised I use “MyMeg 600”
23. I am still waiting for the return sms
24. It is now 19h00
25. No return sms. No bundle
26. I told Eugene that I had to have the bundle through by 7pm for urgent work.
27. I told EUGENE it was crazy the absolute crazy calls I had had with Vodacom and that it was ridiculous
28. So he HUNG UP on me by transferring me to “customer service survey” (basically that is HANGING UP ON A CUSTOMER)
29. I still have no data bundle its after 7pm and basically I cannot do my work
30. I have spent almost 2 hours trying to sort this out.
31. I paid R149
32. No one is helping me!

I ported my number from vodacom to mtn before contract expired. I pay premature cancellation of contract fees etc. My number was then ported. 4 months later they still take service and call charges by debit order. They put my contract on another number without my concerns, and refuse to give proof of the calls made on my cancelled contract or refund me. It is far more than my average usage was all the previous 12 months. What now?

I had a default with Vodacom for slow payment and managed to payoff account October 2010 and when i read from trans-union about default they advised it should be a year to be removed and know it has been almost 2years and i cannot buy anything for something that i closed a year ago. when calling their legal team **082 1949** no answer and Eventually The guy by the name of Michael answered the line and after i gave him my reference he dropped the line after taking my details and said he will transfer me to correct. Never recommend vodacom to anyone ever again. Then called 082 1905 and i spoke to the very rude lady, and she said she won't do nothing and line dropped and i was advised to log a call with transunion, while vodacom is the 1 that blacklisted me for account that i closed long time and did not even waste time blacklisting it took them an hour to put my name in bad records and they can't even take it out.
Dutch

Hello, I have been buying airtime from Vodacom and it would dispair without me using it. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number [protected]) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!
Vodacom has DISSAPOINTED me big time on time dilema.. I always thought highly of them but not anymore..

PLEASE HELP ME..

I have had the same cellphone No for approx 3 years now and with Vodacom’s network coverage being unavailable last night i went online to try find out a way to advise them once again of our change of address which has not been changed.
When i registered i noticed that the system was welcoming me back as somebody else – Theresa Fraser and this is not my name. I have been receiving phone calls for this person for the past year and thought that they had dialled the wrong No. Strangely enough the account and details are correct and rec’d timeously every other month. We have however moved and changed our address on-line and have not received the account this month, can only assume it still went to the old address!

I also noticed that i’d rec’d a message (sms) via my 3G vodafone stating that i’d won a competition and should phone [protected] and quoted a Ref No that i should use when i phone during working hours. I have tried several times this morning to get hold of Vodacom but the moment i get through to the Consultant the phone rings once and then cuts off.

Vodacom south africa is blocking phone lines even after rica! I registerd my phone and even got a confirmatory message that I had successfully ricad, but today 30 june 2011 they have blocked my line!

29 June 2011
Complaints Dept
To Whom It May Concern,
Im very shocked and disgusted at the level of all services received from Vodacom, dating back to the day I signed the contract for My Gig 2 contract (over a month ago) I’ve just received a bill for over R2700, I’ve enquired with Vodacom to forward me an itemized billing report last Friday 24th June to investigate this (spoke to Mandisa Ref: S2-DDW3KK95ED – call logged around 3pm) after 20 minutes on that call I was told that there is an additional fee to receive the itemized billing report from 1 May til end May and can expect the report within 3 days. It is now 3 working days and I have still not received the urgent requested report. I again call Vodacom data dept and spoke to Siabonga today, after 18 mins on the phone to be told there was a note to my file saying awaiting fax from me - What expected fax should ultimately stop the receiving of my report. Mandisa said I can send a fax to them to include itemized billing going forward and will not impact the receipt of the requested itemized report as there is an additional charge of R22. Still No Report and the call was subsequently closed - unacceptable. Today’s phone call logged with Siabonga who said no reference number needed he will get their accounts dept to email me the itemized billing, after 18 minutes I said if I do not get a report by the end of today, I will reverse all debit orders from my account until this is investigate, rectified and resolved to my satisfaction. Ive just been informed that another logged call is required as the accounts dept needs a fax from me anyway to forward me the requested report.

My 2nd complaint would be the branch of Vodacom Cresta Shopping centre, whose sales rep ensured me there will be cut off after the daily limit has been reached (limit: 2G per day 2G per night- he didn’t even mention after 12pm at night the other 2G kicks in). I made it very clear to him that I do not want unnecessary charges on this contract at the time of singing and questioned am I only going to pay the R246 per month fee and I do require the cut off if I go over the 2G (day data) but he did not tell me what I actually needed to know is that to email Vodacom accounts dept and have the call limit set at a lower cost. I’m going to fight this until all these extra costs on my account have been reversed or credited. I refuse to pay for something that I specifically asked for not to happen. I’m currently in contact with the Branch Manager in Cresta, Ronel Jacobs – she is only willing to try request a re-imbursement for only R1134 as the sales rep did used the incorrect contract to start off, the form should have been signed off at a max limit of R1250 not R2500 per month. I’ve made it very clear that this is serious and the information provided by her sale rep was false, limited information, the documentation he completed was not done properly and incorrect and did not explaint how to proceed with lessoning this mandatory maximum fee . I hope someone at head office from Vodacom can deal with this matter to accommodate client satisfaction and customer rights. I have not received the itemized billing yet to prove to me that I went over the 2G. Apparently there was a sms sent to say I’ve reached my limit – which I did not get and Im sure I would have stopped using the internet if I received such a message. The sales rep also ensured me I will be billed on the current cell phone account and not separately as it is today with different statement dates.

Hope that this is escalated to the right people concerned and a call back with a solution to this problem.

Kind regards
Debbie Woods
Cel: [protected]
Tel: [protected]
Email: debbie.[protected]@pfizer.com

I am having the exact same problem elmarie and plenty others it seems, with vodacom ! I have been on a my meg 600 top up and they keep telling me its not. They tell me im on just the normal my meg. I told them I want proof of usage they again told me this was not possible.In 2 years I have never been charged and have been cut off at 600mb as per contract signed. (Initailly my meg 300 top up) they now tell me I have never been on that contract and need to pay... R881 - over and above my r249. I used 1.9 gig over and above my normal. All I get is "mame you used it you must pay"... I really an truelly hope all conversations I have had in the past month (06 june to date) have been recorded as they say on the 082155 number. I have since found out that I have been triple charged for my blackberry subscription. To date have had no explanation except pay? I cant stop the debit order as I run a business from that number. I have to top it all off been given a cn for r175? Without any explanation?>? No one can help an no one I think wants to... I too am at wits end. I do not have the money and set limits on all my contracts for obvious reasons. This is against the law as far as im concerned, they are stealing money from me. I dont know who to talk to to help with this. I went to the store that I did the migration with (N1 city, ct) and they believe this do not have any signed docs of the contract? Thats obvious because I didnt sign anything as the computers were off line? I was however assured that the migration would be done when they were back on line. This was done but somewhere something has gone horribly wrong? Where to now? All accounts I have with them are faulty/incorrect and no one will take responsibility. Do we all just have to pay because they say so. I dont care for the colour change they leave me fuming "red"...

I received my blackberry at the end of january and hicell standerton. I was able to pay in r200 and could receive a black berry 9800 but because they were on back order for 6 months I didnt want to wait so long, so I decided to take the bb 8250. I have had several problems with my bb since I got it. At times it has no signal or is constantly on gsm. When my phone is on gsm I can't receive calls, bbm's, make calls, whatsapp or facebook on my phone. I took in to the vodacare in potchefstroom, they fixed it and gave it back to me. The problems persisted. But this time more problems were added. The phone froze, it stopped ringing and the network still didn't work. I took the phone back 2 weeks ago and they had to send it through to vodacom to get it fixed. I then received a new 8250 because my old one couldn't be fixed. I received the phone on the 6th of june. Today (7 june) I took it back because the network still didnt want to work, the phone has trouble going on the web. My bbm messages and whatapp messages take about 2 hours to go through. You can imagine the inconvenience. When I took in back to vodacare today, the lady said that she can send it back and they can try to fix it.In potcherstroom I stay in the "bult" area. They lady says that there are network problems on the bult. That is unacceplable. Vodacom is probably the largest service provider in south africa, I would assume that such problems should not be happening! I am very dissapointed in vodacom. I asked the lady at vodacare if I can't pay the extra r200 (Like I wanted to do in the first place) or whatever and get a new 9800, by which she replied that I should go to vodaom in the mooi rivier mall. When I got to vodacom there was a guy wo didnt know anything, he was playing games on his phone when I got there. He said that they cant help me, I should go to vodacare, when I went back to vodacare the lady said that they (Vodacom) should be able to do it. Whose problem is it? Not one of they thought to pick up the phone and phone someone to ask what can be done. What happend to the customer care? She took the phone in again, but I know that I will probably get a new one with the same problems. Most of my frieds have the same problem with edge but very little go to complain because of the inconvenience when the phone is sent in. So I ask you, instead of sending me the same phone over and over again, can't I pay the extra money and get a 9800 or 9300 with 3g that would actually work. I took the bb because of all the "free" services but now I can never use any of those services thanks to the bult that doesnt have edge. I am wasting money on phoning or sms'ing where I could just bbm or whatsapp most of my friends. I would like to know if I could cancel my contract, i'm tired of struggling! You can take my bb, just release me of my contract! Mtn and cellc has much beter network coverage where I live. My neighbour is mtn and has always got edge. I dont know who to go to anymore, because the people in potch are useless, all they can to is send my phone to be fixed but that is not the problem. The network coverage is the problem, and that is, after all, your problem. My dad has been a trusted customer for a long time and we have never had problems. Now nothing seems to go right. It doesnt seem right that I have had the phone for 5 months and it has been sent in three times.

I have already received 5 reference numbers. That ridiculour. And everyday its the same story "we will get back to you in one working day".

I am sick and tired of vodacom. Ive been struggling to get a respond out of them for three months. But now I have decided to post in an all the customer complaints websites, local and national newspapers so that everyone can become aware of their pathetic service.
This is not the type of service I will expect from the countries "leading service provider"!

I have been a vodacom customer for more than 12 years.In about the year 2000 I paid r 5000 as a deposit for international roaming. I trusted that vodacom would be honourable and given that I had paid the deposit in good faith, they would return it back to me upon my request. I didn’t have a copy of the deposit slip, as it is 11years after the fact. However it was a requirement that I had to pay the deposit in order to be granted international roaming, and I have it on my contract.

I spoke with a number of vodacom employees who admitted that they could see proof of the deposit in the system. I would like vodacom to listen to the call between myself and charity nwedamutswu on the23rd of may 2011, charity was the only staff member who was helpful and tried to assist me.

Vodacom’s finance department are refusing to return the deposit, they state that they have no records (Bs) of my payment. They don't acknowledge that one of their own employees stated that she could see proof of my deposit on the system, sorry vodacom but I have a reference number for that call - sz-da321-1204w.

I do not accept that the onus of proof is on me, vodacom have my deposit in good faith (And they have a record of it & ndash; unless they suddenly decide to lose the recorded phone call). What kind of company keeps no records? I have spoken to the head of finance one last time asking her to look again before I report them to the saps for thief and to icasa & ndash; the cellular arbitrator.

Vodacom are dishonest and have no honour, please don't open a contract with them and never pay them a deposit as they will refuse to return it to you. I am going to spread this news all over the internet - watch this space vodacom you liars! Why are vodacom being so dishonest? What are is causing vodacom to give such shocking customer service and being deceitful? I would like vodacom to listen to the call as it proves that vodacom know they have my r 5000 deposit on their system.

I have a complaint about the service got at vodacom east london south africa. I applied to uprade my contract last year july 2010 and they approved so I got a laptop. I asked them to make sure that the airtime that I use to internet is controlled and when the free one is used I can topup and they agreed. To my suprise I got r2000 worth of bill in september and that affected my financies to such an extent that my car was not paid. I phoned them and know one seemed to help. My bank account get so messed up as a result I could not keep up with my monthly payments.

My contact no is [protected] and the contract no with vodcom is [protected]