Vodacom
Reviews and Complaints

My contract expired in november, I called vodacom before expiration date to inform that I will be cancelling and do not wish to upgrade. Agent assured me all was in order. December I receive another statement. Called vodacom again, only to be told the previous agent did not do the cancellation but this agent will sort it out. Come month end, vodacom deducts money. Call again, new agent told me the previous 1 did not cancel, but she would do it. Few weeks later, another statement. Called again, exactly the same story. Come end of the third month, I decided to block their debit order. Now I receive a statement that my account is in arrears. Call the customer care, explain the whole story, agent tells me she need to transfer me to collections. Explain the whole story to collections, agent tells me she need to transfer me back to customer care. Explain the story again, and guess what, I need to be transferred back to collection. I tell this woman that she will not transfer me as I have been speaking to 4 people and no one can assist but they keep transferring me and she just dumps the phone in my ears... What a bunch of incompentent people they have working in their customer care!

I applied for an upgrade with vodacom which for some reason was converted to a new line. I was not aware of this because when they delivered the device there was no new simcard. I have contacted them a couple of times to resolve the issue and they said that they cant switch lines on the 16th of February I spoke to Mishack he said that he will log a request for the contract to be cancelled and the device will be collected within 7 days- he called me again on the 19th to confirm this. On the 25th of February I called them again and spoke to Linda Ntsundu who was very rude - refused to give me a reference number for the call and refused to give me his team leaders (Refiloe) surname and contact details. Refiloe called me back and because I was busy with work I requested her to call me back in 5 minutes which never happened. Today (01 March) I called them again and spoke to Sasha Gope and she said her team leader Curtis Green said she must escalate my query. I requested to speak to Curtis who was apparently busy. I also requested that he calls me back and I am still waiting.

I have been debited twice so far for a line that has never been active and worse I never received the sim card

Nothing even after so many calls:
Customer service
16 February
1. Lethabo - customer service
2. Alton - Online Sales
3.Mishak - After sales
Ref: 005803100fbf9267
25 February
4.Linda Ntshudu
5.Team Leader: Refilwe
01 March
6. Sasha Gope
Awaiting call from Curtis Green - team leader

In January I was called by a Vodacom Agent selling me a new data package sim no [protected], telling me it is a better price and I can cancel the old contract sim no [protected] on 1 March. I called this morning, and I was told that the consultant lied to me, and I cannot cancel the old contract. This means I now have to pay for 2 contracts until the end of July, when I can actually only cancel the old contract. I cannot use 2 contracts and I must pay for 2 contracts and I have been blatantly lied to by Vodacom. The "consultant" told me the conversation is recorded.
I want the conversation to be retrieved where he is recorded telling me that I can cancel the old contract on 1 March, and I want the contract to be cancelled as I was told by the agent on the recording that I can do.
Now Vodacom tells me, after I have been through from department to department for longer than an hour, I must drive to a Vodacom Shop, which is 120km from us a sI live on a farm, to get it resolved. This is not acceptable. They must resolve the issue with the same channel they created it : by telephone.
This company has no integrity and is not trustworthy at all!
PLEASE HELP ME

To: Mr. Naldo.[protected]@vodacom.co.za
Cell: [protected]
Date: 17 September 2020
Re: Motivation for Vodacom Signal - HJ de Wet - Farm Bankfontein Middelburg Mpumalanga.
With reference to the telephonically discussion between Mrs.de Wet and Mr.N de Villiers the following summary, and motivation. We have recently {September 2020} moved to the Farm Bankfontein situated 30 km from Middelburg Mpumalanga - coordinates 253845S291845E. Vodacom signal is extremely poor in the area - and we need to drive approximately 1 km from our house to enable communication. We humbly request assistance from Vodacom - the following 3 Vodacom clients request support:
- HJ de Wet - Cell: [protected]
- M de Wet - Cell: [protected]
- J. Tlou - Cell: [protected]
The following reasons are applicable for this motivation:
1. Regional Safety and communication - Our general safety including the safety of our farm workers, visitors, suppliers and communication with local authorities, SAPS, Provincial protection units and any other emergency situations depends on effective signal strength which does not exist presently.
2. Communication with Eskom and working from home - Mr. HJ de Wet is still working for Eskom Hendrina Power Station as a Manager, and will continue for the next 8 years, and not only need Cell phone communication but also WIFI to execute Eskom duties. His activities require a 24 hour standby need. It is essential to communicate with Proto-teams, other emergency teams, safety related activities and normal work outputs. With Covid 19 he rotate and need to work from home every 2nd week.
3. Farming Activities - The Farm owner HJ de Wet Id: [protected] - Cell: [protected] and co-workers Jimmy Kotim Tlou date of birth 10 December 1975 Cell: [protected]; Marianne de Wet Cell: [protected] are in contract to start intensive goat farming. Without proper Vodacom signal it will be impossible to communicate and run this farming business effectively.
4. Increased Crime with emphasis on Farm Attacks - Without proper communication bad signal will contribute to ineffective protection of assets, theft and farm attacks.
5. Alarm Systems, Infrared Security Beams and CCTV Camera systems - All security systems being implemented on the farm recently, and those in process of installation, communicate via Vodacom sim cards to notify neighbor farms and protective units.
6. Communication with Family members - All members on the farm do have family, kids and old age parents situated over South Africa and overseas. Without Communication these facets create stress and communication is a necessity.
7. We will appreciate the assistance of Vodacom in this regard to have effective communication with all the above role and business players.
Regards

Good day
I have been tying to get hold of cancellation department and frankly feel that you a purposefully not answing the number 082 1958
I need to cancel the 3 data contracts that I am not using so as not to be billed for the new month

I have been on line 082 1958 number for the past 40 min.

I am not sure how many staff do cancellations but I have continually received calls for upgrades.

After 2 weeks of trying daily if not numerous time a day vodacom just far too incompetent to deliver these to my email account. Despite being told its sent nothing ever arrives and so incompetent that they cannot even deliver them to alternative email addresses which includes one of a very kind call center agent. Why should I continue with vodacom...?

I am very disappointed in Vodacom, I upgraded 21 Feb 2021 at Carnival Mall, the Sales person, showed me the special valid for only 21 Feb, is 2 x Hauwei P40 Lite, R449 for 30 months.

I thought bargain lets take it. Not only am I getting billed for 36 month and not 30 months, she failed to notify me that for the next two months my previous device will also be deducted over and above my upgraded package, pushing the monthly. To my knowledge I have been due for an upgrade ever since Nov 2020.

The Consultant asked if I wanted Caller ID, I said no, I am using True caller anyways. She billed me for Caller ID. I am also getting billed R6.99 for a cover charge, which I have not been asked or explained that it will be on my billing.

An extra SIM card was given with the second phone, I said I do not want it, she said it is free of charge and get R65 on it monthly, this morning R65 was deducted on my account from Vodacom?!

In the vodacom booklet the GT watch gets charged R29 extra for 24 months, at the store they couldnt find it on the system so said the actual cost is R49.
I took it, now it is R49 x 36 months not even 30 months.

Vodacom being a loyal customer, why can you not deliver what you are advertising. This is really not what I have signed for.

I have not yet used my products, what is the next step I want to cancel my upgrade and all my other contracts with you.

My business has been sitting without internet since the 10 of february! I have emailed and called numerous times. Every time i've been informed a technician will be getting onto it but to no avail.
The customer service is non-existent, there is no one that knows who to get in contact with regarding management for the fiber department either.
The most appalling service provider by far...

Vodacom keeps on adding the charges on the contract that is no longer in existence. I spoke to a consultant who have mentioned that they have failed to suspend the contract. They are alleging that I owe them R3, 500.41. They have been taking me from pillar to post without helping me.

I applied for a contract with vodacom and was told I was approved and after I had signed all the documents and left the store I was phoned an hour later to be told I did not qualify for the package I signed for and was offered a lesser package which I do not want the sales person then phoned me again crying on the phone and telling me that if I did not return the devices she would be liable for the money and would lose her job, I did not appreciate the quilt trip, the package that I signed for is the one I want I have 4 witnesses to this whole transaction

VODACOM
P O Box 3306
Cramerview
2060

TO WHOM IT MAY CONCERN

RE: UNLAWFUL DEDUCTION OF MONIES

Good day

Payment for the account of Isaac Muzi Mavuso (account number I7442176-4) has been unlawfully deducted from my account on the following dates: 31 May 2020, 31 March 2020, 28 February 2020, and 31 January 2020.
According to the Vodacom Customer Service, the unlawful deduction of the abovementioned monies will be rectified by Vodacom.

Attached hereto the documentation requested by Vodacom.

Regards
James W van Rooyen
Cell [protected]
ID number [protected]
Standard Bank account number: [protected] (deductions to be stopped immediately)

Date - 23.02.2021
[protected]
Reference Numbers - ([protected] - Spoke to Mzwandile) & ([protected] - Spoke to Tsholofelo)

I Phoned in this morning to cancel my Contract, and instead Mzwandile added extra charges (Options) on my line that I requested to be cancelled.

Then I phone the Accounts Department because my billing is incorrect and she advised me what Mzwandile did. Only to fin out that it cant be cancelled event though that's not what I've requested and my billing is not sorted. And its the same day!

The she told me that the billing will only stop in May but I've been paying my device since March.

Then I phoned back and spoke to Tsholofelo and he then advised me that my Contract has definitely been Cancelled but I still did not receive an SMS.

So your billing me incorrectly with a Debit order and my contract has not been cancelled x 3 phone calls later, instead there has been added on the contract and nothing has been resolved.

Good morning

My phone fell and cracked screen and selfie camera.

I called Vodacom, and they said to take it to any Vodacom shop, which I did. The phone went in 30 January 2021, to which I thought I would receive it back within 2 weeks. The client number RW19641873 never contacted me to let me know about the progress

I called the Vodacom shop twice to enquire about the phone, and the same reply of "we will call you back" was given, to which I never receive the call back. The assistant first time said, it takes about 3 weeks, now it has been almost 4 weeks and I'm the one who calls back

I would appreciate the feedback on the progress of my repairs

Thank you

We are farmers with a business 10 km from the farm. There is no signal what so ever. No customer can get hold of us and in case of an emergency I cannot get hold of my husband at the business. Complained with Vodacom many many times in Pietermaritzburg. Without any results. They did not even visit the business. On the farm sometimes also signal problems from time to time. When I am busy talking on the phone, you cannot hear anything, as if the phone switch off.

Vodacom fibre speed too slow
Signed up 20 mbps up and down speeds

My contract on mobile number [protected] expired September 2021.
I am employed by Unitrans which has an agreement with MTN for all their corporate mobile contracts.
I subsequently had to cancel my contract, covert the contract to a pay-as-you-go to keep my number to have it ported to MTN.
Since 08 December 2020 I have made no less than 8 attempts to have my request processed. I first visited Vodacom in Middelburg mall without success. Thereafter I called the helpline 082 1958 on several occasions.
This was all in vain and my request still not processed.
The current state of affairs and contract continuing is without my permission or any agreement and illegal in terms of the relevant Consumer Acts.
I subsequently for the past 3 months had to carry the cost of the accounts as my employer will only be liable once it is ported to MTN for the MTN contract. This amounted to approximately R 8000?

Good afternoon!

My name is Rudzani Makwarela
This my line:[protected]
[protected]@gmail.com

On the 28 December 2020, I made a purchase of a SMEG TOASTER their Vodacom (Voda bucks store), which is online. The price of the toaster was R2899.00. I paid it through my credit card. I didn't include any Vodabucks.

Since then I have been waiting for at least tracking number or some kind of information regarding my purchase. I have made numerous calls to customer service from the 6 January till today, no one seems to be able to give me a clear answer regarding my purchase. Obviously I am no longer interested on the toaster, I just want my money back at least.
I should have gotten was assurance or Some kind of communication, but I am the one trying all the revenue to recoup my money.
I have also made a request to FNB to dispute the payment since I never received the item I was billed for, they are also proving to not able to give me straight answers. it had been months already, and the credit card keep getting charges of the R2899.00 I took. ca you please assist me in getting my money back. Thank you!
Any input regarding my money will be appreciated. This is costing me more money than I was trying to save by purchasing online. Having to seek legal and banking sector to get my money back is already money from my pocket that I do not have. And my sanity is mostly affected.

Thank you, I look forward to a productive response.

Any input regarding my money will be appreciated. This is costing me more money than I was trying to save by purchasing online. Having to seek legal and banking sector to get my money back is already money from my pocket that I do not have. And my sanity is mostly affected.

Please assist me in getting my money back plus the interest charge on the credit card and money utilised towards getting this resolved.

I started getting worried from the 6th of January when I never received a tracking number, I started calling Vodacom customer care, they would tell me they have logged my query, I would then wait a few days, and makes calls again, to a point where they blocked me and they requested I get charged for the next calls, I bought airtime of R20.00 to be told the same thing, each time I call, which can be every other week.
I went as far as checking with RAMS couriers because they would sometimes refer me there, and RAMS still don't have any record of that item.
I then went to their social media pages, facebook, twitter and other means to get their attention.

Each time, they will request from me all my relevant proof and tell me they will get back to me. Which they never do.

I went to FNB back, which is the bank card I used to make the purchase and log a card purchase dispute, they seems to be doing noticing too, because every time I call them, they start from the beginning with their investigations.

I really don't know what to do next.

Vodacom requires payments made before the end of the month in which they invoice you. I have been compliant. On the 3rd I checked my ClearScore profile and found that Vodacom has listed me as a late payer on a monthly basis. So if I make payment on the 30th, it takes 2 days for them to capture and that in essence makes me a late payer.

I noticed an increase on my debit order. Upon enquiry I was told a service fee was charged for an upgrade from 2gig to 3gig, after I had specifically did say I don't need it and cannot afford it. I have be enquiring about this for months now, still no progress or response from the investigation. These ongoing debit orders are really costing me now. May I please get a response by the end of this week or I will take the matter further.
Mercy Nonceba Kraai
[protected] number in question

Never in all my many years at Vodacom have a had such bad service. Been trying to sort out my Fibre since Saturday (13th) only to call them back now 15th for them to tell me it will take another 24-72 hours for a technician to get back to me. Do you call this customer service? Apparently technicians dont work over weekends. So now im going so sit without an income till Vodacom Fibre technicians can get to my SR. So its going to be 6 days w
ithout pay. Thank you Vodacom. I will be ending my contract with you and joining another service provider.