Vodacom
Reviews and Complaints

SO190208-577634. I signed up for Vodacom fibre to the home a few years ago. When Vodacom failed to deliver for few months, I cancelled. Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. Now, I am trying to buy FTTH from a different ISP, the new ISP says they cannot process my application because Vodacom application is still open against my name. I have been trying in vain to cancel the Vodacom application. This is preventing competitors from servicing me. I have searched Vodacom website up and down for a process to log a complaint where I can have proof. No such option. The general help desk refuses to assist me, saying that I must phone to Fibre help desk. Fibre help desk refuses to give a reference number and refuses to give the surname of the assistant (Tarin), despite repeated pleas that I want some form of proof of the request. Hence I have no proof of the cancellation request (SR 200821-607354) that I made through Tarin at 1600 on 21 Aug 2020, despite asking for proof over and over. The assistant promised to proceed with cancellation. Today, a week later, I receive Vodacom email stating "Sales Order SO200825-173721 Status has been changed to 'Open' status". Once again it is a - no-reply email and there is no mechanism for me to communicate back, other than to go ahead with the installation. There is no option to cancel or even to communicate to Vodacom. Vodacom is making it impossible for me to communicate with them in a manner where I can have a record of the discussion. Further, they are denying me the benefit of getting service from a competitor, by making it impossible for me to cancel the order on which Vodacom failed to deliver for several years. This is not right. Please assist me. Fouche Mare +27 [protected] fouche. [protected]@live.com

For the past freaking 3 days in a row, the internet just comes and goes and I takes forever to just load a single web page! Even worse, I can't even play online games like counter strike, without getting lags and getting kicked from a server due to burst flooding commands, which I didn't even do! When I talk to online chat agents, they give me the same useless steps, like going to go to the apn and make sure its vodacom internet selected! Like do they think am stupid, like all those days I was using internet and then suddenly today I realize I wasn't using vodacom internet in apn settings?! It's so absurd and frustrating! Better fix this issue cause I am not gonna waste anytime to try to move to a better isp!

I cancelled my contract with vodacom last year when I phoned through on the 22nd month of the contract I was told to phone back one month before the contract expired and then cancel, which I did. I told the guy on the phone that I was cancelling as I dont work, I am now permanently disabled and get no pension so I cannot afford the service. I assumed he had cancelled it but they are still threatening me with debtor collection services - I have complained to them so many times it just doesnt sink in that I phoned and cancelled. The reference number is [protected]

client number I4328069
cell number [protected]

Latest Reference number: [protected]

Previous ones:
[protected]
1-[protected]
[protected]
[protected]

charged for a migration of a data sim when i actually cancelled it. no refund of the funds charged.

These are just the few reference numbers that I started keeping since my issue is still not resolved.
i have spoken to numerous consultants and team leaders and no-one takes ownership to get this resolved.
this has been coming on since May 2020 and still not resolved.

I would like someone to actually investigate and get back to me instead of me constantly following up on this complaint.

I was charged R1600 and something on June. More than double the amount I should be charged.

I was told that its on my Data sim that I migrated and took 20 gigs for +- R870 .

This is not the case, in fact I requested the data sim to be cancelled as I have fibre at home now and trying to reduce my monthly instalments with you. I someone could please look at my call history and see all the calls that I have done regarding this with no feedback.

I would like my money back as I need access to these funds urgently.
In the time we are in now, nobody has money to waist and having to follow up on it.

Every time I call I get the same answer "They will Escalate" no feedback and no response.

Please urgently assist.

Awaiting your response.

Maurischa Rhode
[protected]

Please assist me in respect of the complaint lodge to vodacom a month ago (verbally at first, then in writing), with no further response from any of them:

I need an alternative phone other than the huawei brand (software not compatible with google - see full details below), and they refuse the reversal of this upgrade (not the contract) and it's been another week since my case is explained (full details can be provided) and no one is returning my calls or responding to my emails as mentioned below.

Please review the below correspondence, note that I have been in conversation and correspondence with the following departments of vodacom 2 weeks ago last (vodacom's franchise - tygervalley branch durbanville, after sales, customer care & repair centre) and still have no feedback, yet no phone... But I have to pay my contract on time?! My emails are just being ignored and my calls are being cut off, and messages ignored!

Please be so kind to urgently assist me with this, so that I can resolve this matter quickly (my stress levels are up the roof...)!

I trust to hear from you soon.

Regards
Mrs EH Badenhorst
[protected]) — Original Message — Subject: Re: job [protected]
Date: [protected]:21
From: Elserie Badenhorst
To: "Colleen Wilson (VD)"

Hi
I ordered a product online, within 10 minutes a consultant (Guraisha) call Ref [protected], me to confirm all details for my products ordered. In the call she confirmed that the phone i wanted came with the buds which i wanted, I agreed to go ahead and arranged delivery. Upon ordering she confirmed my products that was involved in the contract. When I received my order, the buds were not there, the product that she assured me was part of the contract. I logged a query with Lisa Jimmie And she said someone ( a supervisor) would have called me back. After a few days, i had not received any phone call, I contacted Vodacom via Twitter to get help with my unresolved query. The consultant called me and said that she would escalate the matter. A week later, I am yet to be helped. In my view, offering someone false information during a contract is illegal. Highly disappointed. I will definitely seek another route via the ombudsman if this is not sorted.

I thought MTN was bad not till i came vodacom. My account was suspended due to Non payment. i settled the arrears but they are now failing to activate my number because they say its on the old system. i have spoken to 5 different consultants, some of them helpful but could not resolve this issue.
what do you say about such poor service in the 4th industrial revolution.

After submitting all the info required to lodge a fraud query (affidavit, case number, copy of my ID and signatures) Vodacom has still not resolved a case when an upgrade was done using my personal details via one of their dealers in Menlyn in February. Money is still being deducted off my account via means of a debit order and no steps have been taken to refund me my money or compensate me for the inconvenience.

I have cancelled a contract in November 2019 that was on a month to month basis, yet Vodacom to this day have not cancelled it. I have stopped the debit order, phoned numerous times all with zero success.
A consultant promised to resolve again a month ago but to this day it has still not been resolved.
Account number is K0123917-8 and the number is [protected].

My contact number is [protected]

I phoned the call centre for a sim swap, this girl seipati was so irritated, very rude, didnt like the tone of her voice, when my mother spoke to her about her sim swap details she was also very rude, my mother told her she did not like the way she speaks, still she did not see her mistake she kept having this bad attitude then she hung up, how rude!

Cellpohone number [protected] Account holder Hendry van der Heever, email Hendry.[protected]@smu.ac.za

Please find the undermentioned data (10GB anytime and 20 GB Night Owl) that has been given to me on the 24th July 2020.
Please note that the balance on the anytime data has not been update ( I have switch off and switch on my phone as suggested) but these have not been updated.
The reason why I write to you is that you may search the internet and you will find lots of complains from user that their data has been taken.
I have similar experience with my Wi Fi router and Vodacom refuses to correct these. Why they are doing this so they can take your data at the end of the period. It is now twice in a row that Vodacom sets my data at 4.5 GB as I only receive 5 GB per month. I have not even downloaded 120 MB last month indicating that I do not have any more data, as I have used all my data, which is a lie - this is how they take you data .

If Vodacom can take your data after 30 days they can also update the balances and usage on my phone. So the issue does not lie with my device but with Vodacom that refuses to update their balances.

All I want is for Vodacom to update these balances that I can control my own usage.

As you can see Vodacom has not updated my balances after they have given me the data.

If you do wish not to do anything about my complaint then you are not supporting us the users of this data.

You have been gifted with 10GB Anytime Data for Online learning, valid until 22Aug(23h59). For balance or recharge dial *135# or visit the MyVodacom App. T&C's apply

You have been gifted with 20GB Night Owl Data for Online learning, valid until 22Aug(23h59). For balance or recharge dial *135# or visit the MyVodacom App. T&C's apply

Subscription Airtime is R276.52; ; 396 SMS's; 1.25 GB Data; 200 SMS's until 31/08/2020; 196 SMS's until 31/07/2020; 39.50 GB Night Owl until 31/12/2036;
Try the My Vodacom App for quick access to balances & bundles http://goo.gl/72rgXX

Good day I need to retrieve an old number. I have had vodacom contract for more than 10 years and it was converted to prepaid - I changed contracts and, the account was settled. Vodacom tells me that the number has been deleted - when I tried to revive the number to reinstate the contract - I desperately need this number back .

What I need specifically is a Number swap - and number changed to a prepaid number. Vodacom contracts, vodashop and legal all tell me that the number is deleted and will be recycled. However if I dial the number, the voice says 'the number does not exist' which leads me to believe that the number is not in use.
Furthermore, the call centre agents send me to do the swim swap at a vodastore, when I get to the store the agent doesn't know anything and we end up calling again the same call centre that referred me to the vodastore.
Please can someone assist in getting back my old number? Is it not possible to trace back from the Rica records supplied when opening the contract? Number in question is
[protected]

Kindly contact me on [protected] or [protected]@gmail.com

Hi
I would like to report my problem with Vodacom at Nicolway in Bryanston.
I have tried on numerous occasions engaging with them to open a cellphone contract My first engagement with them was in March 2020. I spoke to Ithabeleng, well presented lady who seemed to be helpful at the time.
I was asked to submit documents and all were submitted on that first day in March.
To date I have not received any feedback.
In May 2020 I was asked to send yet another 3 months bank Statement
Early in June a clearer copy of my ID, I have sent that.
In July I was informed by the consultant that only now Vodacom was checking my ITC and it was not looking okay; She promised to get back to me the next day. A week later I have been waiting for both Kamohelo and DK to give me feedback because Ithabeleng was not feeling well and she'd left work to see the doctor.
Its now 16h10 on the 17 July 2020 and I have been waiting for Kamohelo to call me back since 14h00 or earlier. Tried calling back and she is busy assisting a customer I assume its someone very important as they have been chatting since 14h00 or so.
This is utterly disgusting, disgraceful, totally unbelievable that Vodacom treat their clients so poorly! I guess the staff don't care because they still have their glamorous jobs and pay checks every month! They don't even care to apologise!

I am so disappointed... black on black:(:(:(

From Siphelele D. Mdluli
[protected]@gmail.com

I have a Vodacom account which is paid from my bank account every month. This is for my Mom's cell phone.
However, in the process of transferring billing of my Mom's cell phone to my bank account, Vodacom, in their wisdom, transferred the billing of an additional subscriber, Ian Brady, to my bank account.

The account number is [protected]. I've been billed for this account since May 2019. I've never met this person. And, despite many queries to Vodacom, the debit order still goes off my account.

My contact details are
Allan Jansen
Phone +[protected] in Canada.
My email address is allan.[protected]@gmail.com

You may also contact Hanlie Loubser on [protected] if it is not convenient to call me, so this matter can be resolved.

I went to vodacom festival mall next to musica on 16june for a upgrade to a p40 lite, cause I was in the area but staying in pretoria. I wanted the phone for my sons 21 birthday in july. Halfway through the deal I cancel it. On the 13 july I went to vodacom mayville mall they inform me that the concract was renewed at festival mall on 16 june and I received the p40 lite and the only way to resolve it is if I go to festival mall. Which I did and after more then 20 minutes wait they help me. They found out that the problem was from vodacom side and not from us and it will take 7 days to resolve. My sons birthday is to day and he didnt received is p40 lite cause of vodacoms mistake. I was force to asked my husband to take a phone witch was not my son fisrt choice p40 lite at cell c just to give somthing for my son on his birthday.
The manager didn't apologies I had to call her and asked her why she didn't.
Who is paying for my expenses from pretoria to kemton park.

#JustSwitch #AwayfromVODACOM

I am really dissatisfied and disappointed with how Vodacom has fallen from the best telecommunications provider to the worst ever!

During this Covid-19 pandemic, the vodacom signal to my family's farm has disappeared. For the last 3 weeks I have tried to make contact with vodacom to ask for assistance in getting this signal restored, but my attempts have been futile. This during a period where I cannot visit my parents on the farm to see if they are still safe and healthy, having to sit with the daily struggle to find someone at Vodacom willing to assist.

Challenges experienced:
1. Calling the customer service centre doesn't work and there are automated language response I cannot understand. (In 3 weeks you would have though that I would be able to get through at least 1 time, but nothing. Also, why not have english as an automated language response to have customers understand what the response is saying.)
2. The second option was the online chat platform, but this is so outdated and broken that you cannot even see if you are trying to type a sentence. (If you do not want to interact with your customers via telephone calls anymore, which is ironic in it self as a telecommunications provider, then at least build proper online chat platforms that work. Greedy on your charges, yet no support to your customers that brings in your revenue. Ridiculous!)
3. Then when I finally, after days, receive a call and want to log the problem, I am told that they need to call the phone or person that is having the problem. I then explain that the problem is that nobody can get a hold of my family on the farm because there is no signal. (But they are adement and become aggravated when you try and explain why this approach will not work, so much so that they put the phone down in your ear or leave the online chat platform whilst you are still trying to sort out the issue.)
4. Oh and let us not forget the sms communication which is the best way of really pushing all your customers away! You send these sms's with reference numbers, ensuring us that all is fine and that our feedback is valued and our needs are being attended to... But in the same breath sms's comes through saying that attempts have been made to try and contact me and because of the lack of a response the ticket has been closed. (This is a slap in the face, especially because there was no attempt to contact me and not considering that I have been trying to make contact with your company for more than 3 weeks so far!)
5. And dare I request to have my concerns escalated to a manager, then I am attacked and I am suddenly the person at fault. How dare you accuse me, when all I am trying to do is make contact with my family during a global pandemic to see if they are still safe and healthy. What kind of service provider doesn't take the means of communication seriously for their customers, of which my whole family have been with Vodacom for years! (When I beg a representative on a Friday to keep trying to sort out this issue during the weekend, I am told that they cannot guarantee that anyone will assist during the weekend shift, just to legally cover themselves from any backlash. This just shows the lack of respect that Vodacom has towards their client base!)
6. So to end this all off... After all the attempts to guide and provide information to Vodacom on the dire situation on our family farm, here I am sitting this morning having to go through all the above steps again. With still no sense of urgency or support of any kind from South Africa's biggest and "best" telecommunications provider. Vodacom has become a joke! I have no more faith in your service.

I wanted to enter into a new contract with Vodacom, but wanted to retain my number, naturally I needed to Port from my current subscriber to Vodacom, this use to be done with Vodacom Sales, but the person through online Sales advised he does not have access and the person at the shop advise he cannot assist as the offer I'm looking at is online and he can only assist with in shop offers, catch 22, no ownership, no service, no "how can we resolve this", "The Future Is Exiting" uhm not at Vodacom currently, anyway I digress, finding someone with a brain then suggested get a vodacom prepaid sim and do the porting first, this should ease the process, great right, well no, vodacom promotes assistance with Covid conditions right, well no, no sims available online, finally without choice anymore I visit the voda shop where I was friendly advised that porting from FNB is going to be a struggle, same submitted and an hour or so later approval received from FNB and porting submitted on the new vodacom prepaid sim, awesome right, well no. Later the same day my FNB sim went off and vodacom sim activated, seeing that signal is showing I'm too happy finally things are progressing, wrong. No one can phone or sms me, I can phone out and I can send an SMS but nothing is coming in. So I phone client service and a friendly lady assist me only to advise me that she will raise a call for tech to investigate and then our call was cut off, obviously she cannot return a call right. Ok so I investigate other methods of contact, finding vodacoms messenger service where I got response that the matter is being investigated and now, just with the sim struggle we are now on day 3 and with vodacom overall about 2 weeks now, and behold, as I'm typing vodacom phones to advise escalation now has been done to porting department to fix the routing problem, but this will take up to another 24 hours. I don't know if I even want to continue with vodacom when it goes like this, where did it go wrong, vodacom use to be on top of their game, but for now I'm just a really unsatisfied frustrated customer

Jaco du Plessis [protected] don't phone, it does not work

I have requested a ftth relocation I am so angry now I can not use my fiber as it takes 30 days change a address on a system I am not asking for a new box or line just to activate I am fully paid up this is [censored] I have working line will vodacom reimburse me for my already paid money which I paid generously to them this is nonsense what is taking so long 30 days rubbish I want it sorted.
Sr200630-465477

I took out a sim only deal for r199, which offers data 20 g night and 20 g day offer. To my suprise that sim card can make calls. Called customer care to cancel it, because I dont want to pay for calls. Called customer care but im not getting the right answers. Its either vodacom cancels the contract and give me what I need or I stop paying for it.

Good day

Order Number1-[protected]

I would like to lodge a complaint regarding my upgrade with Vodacom.

On Monday 22-06-2020 I phoned to upgrade my line in question. later that same day somebody at Vodacom phoned to confirmed upgrade and told parcel will be delivered with 3 to 5 working days. I upgrade to a 2x APPLE IPHONE 6S 64GB GREY CPO Space Gray on uChoose Flexi 230 for R399 Pm x 24all good and well but then...

Today 26-06-2020 I phoned in to do a follow-up AND to my shock, they told me there is no stock they waiting for stock to deliver for me but on Monday 22-06-2020 the upgrade consultant told me yes sir we have in stock can we process with the upgrade and my reply YES PLEASE.

Ok, I'm going to wait maybe two weeks longer for my upgrade and new phones but whey telling me you have in stock but in the meantime, there is no stock. ill wait a few days but still you at Vodacom can't tell somebody you have stock when you don't.

I even give the upgrade consultant lady a 10 out of 10 for her service after the call was ended.

This is the first time in my 17 years at Vodacom that a received this type of service. If you need to contact me regarding this you can phone me at [protected]

Regards

MJ Pretorius

[protected]