Vodacom
Reviews and Complaints

Hi
I received a call from Vodacom 04.05.2020 ([protected]) advising that my account is in arrears, and I made payment. Last night my debit order also went off, this is not acceptable. How can you expect me to pay my account and the debit order goes off, also my statement amount and debit order amount differs totally. Please rectify asap!

I am so angry with vodacom, I will never recommend vodacom to anyone. I got the shock of my life. My account was debited with a huge amount. When I called, they want to say that it was an upgrade. This is so funny, I can only upgrade in july. While talking to them, I receive another sms saying my account for 1/6/2020 is... Wow! Double. How the hell?
I asked for the recording and consent form and they say it takes 2 to 3 days. This is not acceptable.

I am going to take this matter further. They do as they please.

Vodacom decided to suspend our WiFi account, one customer agent says we are in arrears however we have proof that they've deducted the money, another says our contract is done. They are making it impossible to just cancel the line so we can get a new service provider. They just want to steal money and keep you in their contracts. The customer service agents just bounce us from person to person and no one can just cancel the line. Honestly they are the WORST. I wish we never started a contract with them.

I placed an order on Vodacom Online's website: https://www.vodacom.co.za/cloud/shopping/campaings/big_data for a 80Gb Sim Card Only. (50Gb Anytime Data + 30Gb Night Owl) on the 11th April 2020 for Ms Van Rensburg and Ms Bornman at the amount of R329.00 + R6.99 = R335.99 I received reference numbers online, sms and on email for the Red 80Gb Sim Packages. Ref: VODACOMONLIN-0...[protected] AND [protected]. Now Vodacom changed the deal to a 30Gb deal and said that is what we ordered and there is only a 20Gb once off promo on the deal for this month. This is not true and I want this to be rectified soonest please. I have all the proof on what was originally ordered. Thank you
Amanda

I made a payment myself on 15 january 2020. After numerous calls and emails to allocate this payment to my account, no success up to date. Therefor my account shows an arrears. I get promised that they will phone me back. Even went into a branch... No luck. Poor poor poor service. They just dont care about their customers. But when they can take your money each month, they are first in line.

In december 2019 I cancelled my data contract [protected]. On 7 january 2020 I called vodacom cancellations department to cancel 2 voice contracts. I spoke to sello. Decided to check on the data cancellation and sello stated it is only expiring the end of march 2020. At the end of february I was overcharged by r900. I contacted vodacom and complained and a week later I received a credit on my account. Vodacom stated my contact expired end of january 2020 and I was charged the normal cost of a 20 gig data line r2600 instead of r305. 11 which was my normal monthly contract cost. At the end of march I was overcharged again with the same and I complained and got the same lame excuse that this is out of contract charges. I canceled and was told by sello on 7 january 2020 that the contract was not due for cancellation. My bloody fibre line does not even cost half as much as a 20 gig line. Spoke to a supposed call center agent who was going to escalate on the day I got my account for march. I will be called back I was told. A week later I contacted vodacom and spoke to another agent and insisted on talking to a manager which eventually I did. He was going to escalate the call again and phone me back. Its now 2 weeks later and no one from vodacom has phone me. The debit order has been deducted from my account at 4 times the cost of my contract cost for a 20 gig line! No call from vodacom and they stole my money! I will be reporting this to icasa and the credit regulator as well as my employer who has large company contracts with vodacom. Thieves!

People be careful vodacom contacts takes double the money while lockdown without being in arrears.And the problem never gets solved.113
People please take my advice stay far away frim vodacom. They have been charging us double the amount of our normal contract. We have been at vodacom for more than 10 years. Never have me missed a payment not even one. So we changed our banking details and made a eft payment to vodacom on the 7th of april. Since end of march vodacom have been charging us R1875.98 since the lockdown started. (The normal amount monthly is 937.99.) So on our hardest time vodacom is being dishonest. So if we phone them they are rude. Very poor service and rude. And they are right we are wrong they are allowed to take as much as they want. How can they get away with this. We will never do business with vodacom ever again. Never. Think we should take this to the NCR. Also take this further i shall not leave it here. Taking peoples money at the hardest time one of out consultants at the bank spoke to this lady. The staff at the bank is witness to what vodacom is doing all of them they were shocked and said they will never do business with vodacom and this situation opened their eyes for future use. The tellers at the bank said to rather go with mtn or cell c they havent had problems with them.People please report if you have the same situation send all your proof of payments and statements to ncr

One of Vodacom's consultants contated one of my technicians using my phone and asked him if they can upgrade the contracts, then took it uppon themselves to upgrade all 12 numbers. If i make any changes to the contract i need to submit in writting on a company letterhead. How can a simple consultant make changes as they want, can someone please explain this to me?

Please contact me [protected]

I got married in 2015. I've been trying to change my surname since then. Every tie I need to upgrade, I have endless issues with the delivery and proof of who I am because all my identification now has my new surname in place. I have email evidence of my requests as well as the documents submitted - marraige certificate, new ID, proof of residence and my continuous follow up efforts. I am always promised that someone is working on it - get reference numbers but no-one really actually changes it. Every month I get my statement I am reminded of this pure incompetence.
Vodacom Customer Care Reply - Ref: 00234aF2T9VBQRGV
Ref: 0022QaEY7BFCHWVA

Good day

I placed an order with Vodacom on the 16th March 2020 in order to get my fibre installed. My sales order number is SO200316-978277 / rev1 Aneesa Brenner.

The sales representaive explained to me that there is an issue with the vetting process. Because I was a previous vodacom customer a new appliaction must be processed and apparently it was initially processed as though im an existing customer. The sales representaive struggled to do my appliaction correctly.

Since the lockdown I have spent over R1000 on data working from home.

The sales representative has not contacted me again.

I then tried to go with afrihost and because the infrastructure is with vumatel they cannot do the appliaction.

According to Vumatel I have an order which is pending on their system supplied by Vodacom.

Kindly assist me with getting my fibre installed or cancelling the existing application with vumatel.

Thank you

Regards
Aneesa

1stly Vodacom think 🤔 that i as their customer I'm rich with a stash of cash kept somewhere so when they steal my data I wouldn't notice? I usually buy 1 gig that keeps me going when I'm not at home away from wi-fi and the pocket wi-fi but recently it last less than 2 weeks where's it usually last the whole month sometimes I don't even use it all cze I switch to wi-fi ? 2ndly I bought 30 minutes V2V calls for 6 rands guess what it's taken but no minutes added, what the hell? Look at the that and give my f*cken money back before I reach out to social media and port to MTN I work for ASAP.

Simple, wanted to do a migration to a lower package on [protected] due to covid 19. I will loose all airtime, minutes and data if I do that. That is just stealing. Why are companies still allowed to steal from their customers? I will loose R1000's in value while I am trying to save money in difficult times and still trying to pay Vodacom my monthly fees.

I renewed a contract last year November 2019 and have not received the handset. When I call vodacom to cancel the contract, I was informed that I cannot as the contract has been upgraded. Vodacom informed me that Somebody took delivery of the handset in a different province to me and with a different name. They told me that they would send me the recordings and would investigate the matter but that I also had to email their fraud division (which I did). To date, I have not received any feedback from vodacom or their fraud division but the debit order goes off every single month like clockwork. How fast do you think vodacom will be in contacting me should I decide not to pay them?

I want this sorted out ASAP or my next step is contacting the OMBUDSMAN.

I got 5GB with my monthly airtime, which I didn't understand where it came from. I called vodacom first day, with no luck. From the first I've been calling them with no luck. Finally today I got hold of them. They tell me that the reason I got the data is because I chose that option on my own. I know it's impossible that I did that. Now my bill is R953. 00 from Normal R370. 00. how is that possible, please assist me.

Hi my wife Anna Magaretha Beatrix Geen ID [protected] cell number [protected] renewed her contract in early January 2020. She unfortunately passed away on the 29 of February 2020. we had taken out insurance for the phone at the Vodacom store in Centurion. Iwent in and a gentleman helped me and checked and made copies of the death certificate and proceeded as he said to cancell the contract or forward it to the relavant persons to do so. I see that the debit order is still going off, could someone please assist me.

thank you
Alan Geen

On 10Sep 2019 I walked into Somerset Mall Vodacom shop, to place order for Fiber to be installed at my home. That is were the nightmare started.

The shop sales man Khanya, told me Frog foot is our service provider. We will be up and running within 4 weeks. For the interim I used the Fibre Broadband Interim access.

After many calls and going back to shop, I was told to wait. They can not do anything. On 25Oct I received a call to advice that frogfoot is not our service provider, but Openserve. They will have to cancel my frogfoot order and the process will start again, but now with Openserve. Without checking what dates I will be available, I will just receive sms's to inform they will install my fiber at fixed date. When I try to call and change date, well no luck with that. Taking leave and wait for them on said dates, again no surprise no one shows... Fiber only installed middel Nov'19.

After the fiber were installed, my accounting nightmare started. As from Dec'19 to date 02Apr'20, vodacom bill me for 2 Interim Fibre Broadband. I have to signed for these services and only signed for Fibre.

I've been phoning 1904, but evertime just get another ref nr.
The last ref number was is Feb'20 SR200213-142439 and SR200213-142549
When I phone back to follow up, I just get put on hold for 30min and then the line go dead or you have to rate their service. I rate zero, in hope that someone will phone back to ask why I score to low, but no calls. Spoke to Thmelo, Sibeko, Zandi.

On 19Mar I phoned again. This time Zandi pickup up again. I asked to talk to manager and was put on hold again for over 30min, and line go dead. I phoned back and Jason De Bruyn picked up.

Jason at least tried to assist and send a couple of emails to account department. It looks like Zama from accounts, were working on my account...or NOT. Jason provided me with his email adress, everytime I email him, he phones me back. Thank you Jason...

But even with one person from Vodacom trying to help, yet again my account was debited with incorrect amount and items. !

This is FRAUD. If I don't pay my account, you hand me over to Debt Collectors. But Vodacom can charge my account with any amount, without my authority and that is OK?

Please can someone call me back and advice when this will be resolved. I work on a budget and I have not budget for my account to be double the amount you are debited from my account.

One more thing, why do I still receive calls on a weekly basis asking when can they install my Fibre?

[protected]@gmail.com

I made a mistake and paid a incorrect amount into vodacom account. I followed procedure and contacted them via email as I am not in South Africa and cannot receive or make phone calls. I confirmed details on email as requested. I also requested that correspondence must be via email.

I then went further and paid my vodacom account, the correct amount. Now I tried to contact them via the online chat service to see if the incorrect payment reflects on my account. It is a large sum of money. Even if I try, the online agents just cut the transmission/chat before we even started. This is poor service. its not even 3rd world country service. Its lower than that. I need my money back. This disgusting poor sub standard service is beyond thought.
Now Vodacom sit with my money and does not want to communicate as to my repayment. That is considered theft and corruption.

ON 23 March 2020 we installed the Vodacom H500-S we were promised that within 24/48 hours we will have fiber and internet access. After 9 days and everyday calls to the call center no fiber. Every day the say 24/48 hours. In a time we are in right now I cannot afford not to have internet access I need to work from home otherwise no pay. I have reference nr 's but this also seem to be useless when the call center assist.

Tweedie area - Ridiculously low internet speed on business lte with booster - shocking backup service when reported numerous times. Also very poor voice service - poor call quality and dropped calls - Vodacom clearly does not care about service quality or customer service. A pathetic and demeaning service. They should be embarrassed. But they don't care. Disgusting.

I had a vodacom employee phone me to say because I have been such a good customer they are adding 5gig of data to my contract for free and tis month my bill jumped by R200!
I repeated asked this employee why they are giving data away and I really mistrusted the situation, as I have been caught before with extra billed amounts, but he assured me it is because I have just renewed my contract and because I have been with Vodacom for so many years that this is a token of their appreciation.
All phonecalls are recorder and I insist that someone listen to it, so that tis situation can be resloved. I am on pension and cannot afford the extra R200! this is fraudulent!
Please help