Vodacom
Reviews and Complaints

I am writing this complaint as an unhappy customer who is been loyal to Vodacom for 16years. I ordered a phone online and it was delivered, only to find out that it is not the one I wanted. I immediately called Vodacom for collection of the phone and they came to collect the phone.After they collected the phone I tried applying for a new contract but I was told my account is on pre-legal status.i called Vodacom to cancel the contract and they did.Now it's been 4 months trying to remove that pre-legal status with Vodacom but I'm not getting any help. I have been calling Vodacom almost everyday for 4 months, can someone from Vodacom please help me with this so called pre-legal status because they tell me I'm owing R3000 now, how can I owe the product i don't have and didn't even use.i have been using Vodacom all my life and never complained but now I'm not happy at all because I'm getting attitude from your consultants because I call everyday and Im nt being helped.

Dear Vodacom,

My contract ended on the 27 July 2019 but before this a Vodacom agent contacted me for an upgrade. I actually did not want to upgrade but the agent convince me to upgrade were i will get the p30 lite and he said it will be delivered with seven days which it did and i received the package, i think it was the 25th of July.

Checking out the feature i was not happing with the phone and when my contract ended my data of 1G also ended and I was under the impression with the new upgraded contract the data was included. I was not happy so i called Mondor agent to cancel this upgrade which was within the 14 days. They said the contract will only be cancelled once they picked up the device and Vodacom has received it. The device was picked up on the 1st August and now it is 14 days and nether RAM nor Vodacom seems to were the device went to.

I have called a millennium times Vodacom and no one seems to be doing anything about it. I have now got into contact with Bongani Dhlamini from your after sales agent and he is busy following up with RAM and waiting feedback because they cannot find were the device went to. I have sent the RAM collection form to him but I am still waiting and he said it will take 7-14 days for the investigations. I find this totally unacceptable that Vodacom leaves the customer hanging due a breakdown RAM and Vodacom incompetency while they do their investigation.

I would like to know how I can escalate this issue and if Vodacom can reverse this upgrade contract in the meantime while Vodacom do their investigation.

I hope this matter can be resolved urgently

Here is my details:
Thavadasan Pillay
[protected]
[protected]

RAM v1p number - 0037570

I was contacted by Vodacom and as a loyal customer they offered me a laptop with other items for a deal and a fixed monthly payment. Since the start the laptop is not working properly and was very slow. We did not use it much and now that we are using it, it is not working at all. Needless to say to phone Vodacom is not helpfull at all and only told you that after 14 days there is nothing they can do...I am now paying for a defective product that I received and can not use at all. So my opinion is that they are getting rejected equipment from HP and then sell it to an idiot like me that once again fell for the sales speech.

To whom it may concern:

May you please assist with direct the below query through the correct channel.
Vodacom's bad service.

I on 15 May 2018 sent a cancellation letter and received a call closure report on the 21 May 2018.

Furthermore, I have on more than 3 occasions tried to cancel my contract:

First, I was told it was too early to tender a notification for cancellation, I needed call to a month prior to my expiry date.

Second, I was told by that I could not as I had an outstanding amount and I needed to pay at a Vodacom store. I have been a Vodacom client for over 10 years and my account was always debited. I didn't understand why I needed all of a sudden inconveniently pay at a store.

Thirdly, I was told it was cancelled and yet I had still been invoiced for followed tons of harassing phone calls of outstanding payment from HAMMOND POLE ATTORNEYS and RAMATSHILA-MUGERI ATTORNEYS. None of which to date have ever responded to any emails with correspondence and proof of cancellation letters.

While trying to cancel the contract, I had been over charged with fees explained as billing errors that Vodacom had made (back and forth calls for credits). To rectify I promised that debits would go off my back account as per normal, which never happened.

My phone number was later blocked and unblocked serval times.

I then received an sms confirming that my number had been moved to prepared.

Later my number was locked again, I was told to pay an amount of R1 703, 27 which I did TO KEEP MY NUMBER to have my number unlocked only to find out my number was mysteriously belonging to someone else.

After paying the above amount I received and being told my number no longer belongs to me I received an invoice for R353.84 dated 01.08.2019

I have had the number for over 16 years.

All my banking information, Family members next of kins. Policies have and every document that requires contact detail has that number provided and business profiles at registered under that number.

May I add the number belonged to me and was not issued with a Vodacom contract.

I have been in the last year and 3 months used every point of contact for a resolution, being referred from pillar to post, Vodacom stores, Vodaworld, every call Centre department, Internet queries and no one to date returned not a call as promised nor not emails.

On 31 May 2019 I went to Vodacom Baywest Mall, Port Elizabeth to upgrade my wife's phone ([protected]) on my contract to an iPhone XR 256GB. I completed the paperwork and was told the phone will be instore the following Wednesday. Nothing happened. After many enquieries my wife was told the phone will be instore on Friday. To be safe she went to collect it on Saturday 15 June 2019. She was then informed that the quote I was given had expired - I never asked for a quote - I did an upgrade! Then she was told that my upgrade documents had dissapeared but not to worry, my phone was instore and a new deal will be made she took the phone and left but next day while setting up the phone she realized she was given the wrong phone (128GB) she took it back to the store and was then told that they will have to request permission from HQ to reverse the transaction. A few days later I was told the reversal was approved and her phone ordered. Every week she goes to find out the status of the upgrade just to be told it was ordered on Sunday - soooo will the phone be ordered every Sunday till Kingdom comes? We have since find out that new stock arrived in the country on 12 June - still no phone. We have 6 vodacom contracts but I will rather cancell the contract all together than put up with this poor service delivery! It is now the 13th of August and still no phone. Every day my wife is told that the phone shows on the system and is enroute but no phone arrives. In the meantime I was billed for a phone we never received and had to go battle to get the bill reversed. My wife's old iphone got stolen and she needs a phone to conduct her business. I work and live abroad and has since left the country - which means that although she has power of attourney, we cannot upgrade her phone online. I signed a contract with Vodacom and you have failed to deliver. I want the deal You advertised at the price you advertised and I want it pronto. Should this matter not get immediate attention I will proceed with legal action and cancell all 6 of my current Vodacom contracts.

I can be contacted via email, [protected]@yahoo.co.uk, skype neels.99 or Afghanistan +[protected] . I'm not sure if my SA no, [protected] is open to roam but the whatsapp is working and I can receive whatsapp calls to that number.

I bought airtime on Saturday, my Gig1, refer nr: Vodsh3lp5tyf
My balance showed I don't ave any data left, this was strange because not even 10 min before that I had data and airtime...never the less I bought data.
According to FNB it was bought from Vodacom on 10/08/2019 yet I didn't get it? So where is my money or my data, how can it just disappear.

I bought a vodacom just for you mixed bundle and after the date expired I was being charged from my airtime balance to use WhatsApp when my data and WhatsApp data ran out. I used to use two phones, one to call and one for data. I was happy when the new laws came in to place to cut of data so that you didn't waste precious airtime. I started trusting Vodacom more again when they didn't charge out of bundle rates into my airtime. I started using only one phone and bought airtime more than usual thinking it would be safe to do so but when my data bundle ran out they took more than R8 in out of bundle WhatsApp usage. I am extremely disappointed in Vodacom as I thought it was law that they couldn't do so.

What the actual [censored] vodacom!? I should sue you for theft honestly. I buy about r1000 in data every [censored]ing two weeks because you just take it whenever and however you feel like it. I barely even use it and when I do I never [censored]ing receive any form of notification that my data is running low or expired. Oh no, i'll just try to message someone in an emergency and boom all of a sudden no signal and why? Because no [censored]ing data I mean what the [censored]!? Sort your [censored]ing [censored] out or i'm taking you to court. [censored] you

Good dag,

Hope this finds you well.

My mother did a upgrade for my daughter and new Contract for my son again at the most worst shop ever Vodacom Bluff Hillside Mall.We did ask to activate the Insurance that was not done correctly.

So 4 weeks ago my sons phone broke and we send in for repairs. And said the cost of the phone to repair is more than the phone. But i thought okay but we have insurance. So i hand in my daughter's phone that was also broken and the cost of repairs is R1800. I said to the guy here at the Vodacom Shop in Lydenburg both of the phone have insurance. So then i got the most bad news ever that my daughter's phone is cover but the number is not the same that was activated on the form. And i dont want to know what is the problem with my son phone because then I'm gonna lose it.

Ok so I'm phone the manager at Vodacom Bluff and tell them whats going on and he said the box of Insurance was tick on both Upgrade and New Contract. He said he will send it to they Headoffice to sort it out but no success till today. If this [censored] was done correctly in the first place this problem could be sorted out last week. The phones is currently 3/4 weeks booked in for repairs.

So i phone the Manager again today but they took a message and never return my call. And i try to get hold of the store manager again at 15h15 and he told the staff that his on the phone with a client. If this is not sorted out by wednesday i will take this to Carte Blanche. I telling you now i don't think I'm the only person who is struggle with this shop. And my problem is just a another problem they dont really worry about. This is my 3th Complaint of unprofessional people/staff and not doing they Jobs as supposed to be. Believe me i will not leave it here. And i will reply on this email to update you guys if i did get feedback from The Bluff horrible Vodacom shop. I did attached my phone record of this horrible store.

I think this shop must come and learn how things must be done here at Vodacom Lydenburg.

I want everything to be covered on the the repairs for the horrible service i received or new Phones.

Thanx

Leandrie Loock

I do have 4 contracts with vodacom of which up-to-date i felt that the money which i'm currently paying is too much.I did call vodacom to check the expiry dates for all my contracts.Also i decided to terminate my contract of [protected] and [protected] as the contract expired by the end of October.All of the sudden Vodacom call and said i will pay R1500.00 for the whole contract of which it was better than R2000 something.Today when i enquire about my contract i just got that i will pay R1902.01 of which i felt like i'm not saving anything.Please cancell the recent contract for the amount of R389.01 and R281.01 to make my life easier.

I have an account with Vodacom with 4 contracts. I upgraded 1 package on 18/06/19. My July statement reflected 2 x upgrades during June. On 12/07/19 I phoned Vodacom customer care to find out about the second upgrade. I was told to email specific details to Fraud department. Today, one month later I had no response / reply from Vodacom!@ my latest statement shows no credit

Good day,

I just phone vodacom insurance to query as to why the insurance was cancelled as I did not cancel the insurance.

I was told that the system cancelled it. I then asked ok then the Excess Buster @R18 that I'm still paying will I be credited for this and I was informed that Vodacom will keep this money and I will not receive a credit.

When I requested to speak to a manager not a supervisor the phone was put down in my ear.

I have been a long and loyal client for many years now and I have to say that I'm very disappointed in the treatment I have been experiencing over the past 2years. All I want is for them to give me the credit for the 3months that I have been billed for for the excess buster as I did not cancel my insurance policy but the "Vodacom System" cancelled it and I don't accept the excuse that because I didn't cancel the excess buster at the same time as when the system cancelled my insurance policy.

Your assistance would be highly appreciated.

In your current deals booklet, there are two deals that are not available in any of the 4 stores that I have either visited or phoned. These deals are for the Apple 6s - R240pm x24 and Xperia L3 + PlayStation Classic - R179 x24. Why bother advertising deals and then not ensure that there is stock availability? This is poor form on Vodacoms part. No wonder you are sitting on almost 3000 complaints - question is, why bother accepting complaints when you not even going to resolve them?

I dialed *111# to buy data bundles and never got my data I then called 111 customer service to be assisted and was told to dial *141# to upgrade my Sim card that was done and still my data was not reflecting then I bought an additional 100MB using banking services and I only downloaded 1 app from play store then all my data was gone and I had to buy 100MB for the third time again. What is causing this problem as it's a huge inconvenience?

Good day I logged a call on Wednesday 7th August 2019 about no internet connection and was told that a technician will come out within 48 hours, I then contacted vodacom fiber again on Thursday afternoon I asked to speak to a manager, I was put on hold for about 20 minutes of which I put the phone down and called back, spoke to a different consultant named Carmalita, whom tried to assist me but couldn't give me any feedback, I explained that I wanted to speak to a manager but was put on hold, she took my details and said she will get her manager named Thomas to call me back that evening, I am still waiting for his call, it's now Saturday 10th August 2019 and I still don't have internet, please stop telling clients that it could take up to 48 hours to resolve the problem. I want to cancel my account as vodacom are in breach of contract its over 48 hours that I have had no internet

I am very disappointed in the laptop and service I received from the Malmesbury branch. I bought my acer laptop on account at the Malmesbury branch in 2016. From the moment I took the newly bought laptop home, it has just been giving me problems. I have been paying R300 per month for something that doesn't work for almost 3 years! The laptop is extremely slow and all the Microsoft products have since expired. A few days after I purchased the laptop, I went back to the store and explained my problems with the laptop - no one did anything to assist and no one offered to give me a new one. I went back home and thought I would give the laptop another go and see how it goes after a week or two. The problem just got worse. I have been back and forth to Vodacom but no one is able to assist and I have also tried to cancel the laptop but no one was able to assist there either. I am extremely disappointed with their service and I have been paying off this thing that doesn't even work and is extremely slow. This is unacceptable! I am honestly appalled that no one was able to help me with this issue. I have a very busy schedule and whenever I get a chance to sort out the laptop, no one can help me - now, three years later (after just giving up on Vodacom), I have decided to write this complaint.

I had over 600mb daytime data and over 600mb nighttime data and R79 airtime so I decided to download a move of 838 mb. I started with the daytime and it downloaded up to 51 % so I stopped it add then I started it again at 1:04 in the morning only to find that all my date and airtime were gone. You stole 400mb and R79 airtime from me. Wtf Vodacom you dont need to steal you have enough customers who support you😡

I am appalled by Vodacom's service lately, I always buy the 7-day data bundle of R140 for 6Gigs of data and i could not make use of it all due to the network being down, no notification or time frame as to when it will be up and running again. When the network started working i noticed how the bundle has no increased to R179 which is day light robbery if you ask me. I want my remainder 2.5Gigs i had before my bundle expired, i could not make use of It!

I would like to complain about the agent by the name of Sikhona Sifile, i called in having a probkem of my Connectivity when using Whatsapp, instead of helping me she gave me an attitude and make me sound like am domkop, i have never experience such a bad service. She even bad mouth other agent working for your Client Care, her job was to assist me in understanding why am having this problems but she decided to act up and gave me attitude,

I asked to speak to supervisor and the supervisor then inform me that Vodacom is experiencing problems with whatsapp tickets, of which she could have just mention that to me but she had to give me attitude.

My Name: TS Makoetlane
Cell: [protected]
E-mail: [protected]@gmail.com

My husband recently passed away tragically, so when it came due to pay the account for vodacom I called (on the 5/8/2019) to ask what the procedure would be. They sent me an sms with banking details, etc, & told me to call back in 48 hours to confirm that payment had been received. When I called back Vodacom tells me that the accounts will be locked & refused to even discuss why they had mislead me initially or to even consider a refund. I need my phone to be working at the moment as I am dealing with the legalities of the estate & the lawyers need to be able to contact me. Vodacom has not only mislead me in this matter but they've stolen my money and have abused me just because I'm a widow. Over the years that we've had the account (almost 2 decades) my husband & signed Vodacom's in-house power of attorney granting me access to the account, many times, and that hasn't been logged on their system either. I am shocked & disgusted by Vodacoms total lack of empathy and understanding.