Vodacom
Reviews and Complaints

Unauthorized charged of R5 per day since 14 September 2018 appeared on my phone.

As I'm not registered to anything I, d like this to be rectified.

On 27/09/2018 I went to Vodashop Vereeniging to have it fixed.

The guy took my phone and said that it was virussus. He kept my phone for an hour.

When I went for my phone he told me averything was rectified, nothing like that will happen again.
.
I paid an amont of R200 at the cashier (1HLAR02) as well as R29 air-time.

Unfortunately the R5 went on again. As I'm living quite far from Vereeniging it is impossible to drive there again.

I hope that I can get help from you, if not, I'll have to make an sim-swap to MTN or CellC.

While driving I received 12 sms's sumulatiously, notifying me that i'm a matter of 12 sec my account went from 1gig to r2700 in the red. Out of bundle charges is 89c/mb, so I used 30gig in 12 sec?
And while driving?
I called and reported this, I was suppose to get a ref# by sms, which i'm still waiting for and nobody has contacted me since.
Very very very angry!

Morning, for the past four days going in and out trying to open my line that has been suspended by Vodacom for no reason, I'm using this number for business and now Vodacom has black out my business because I can't call out, I was told to go to nearest vodacom shop which I did, first i went to Bedford square, the Consultant try everything thing that were told by IT to do but is not working.second I try cresta mall vodashop, they also try but nothing, I was told that lot of customers were affected with the problem, bad news is that they know when is the problem going to be solved, if Vodacom blocked my number and failed to reopen it who is going to know how to open It, I've been using the number for over 10 years the numbere registered with my name, but now when they try to deregister and register again and it says numbered doesn't match with ID, this year alone my sim card was registered three After losing the phone and doing sim swap, I'm very very disappointed because I lost revenue of my small business.

I took out 2 cellphone contacts with Vodacom in 2012 but the deal didn't go well and both the accounts were handed over to MBD attorneys 2 or 3 years later. I then received a call from MBD Attorneys and I made an arrangement with them to pay R500 every month and the balance by then was over R17000.00. About 5 months ago I demanded a statement from MBD and also requested them to provide me with proof showing that Vodacom is receiving their money on a monthly basis however my request fell on deaf ears. I stopped paying the account in June this year and when they phoned me I told them I will only continue paying once they have honoured my request.What is so surprising is the fact that the account does not even appear on my credit profile. So I'd like Vodacom to investigate this further and advise me if the debt was prescribed and if that's the case I would like MBD to refund me all my money. So far I have paid almost R13 000.00.

Please contact me on [protected] or [protected]
ID no [protected]

I have been threatened from Vodacom and their lawyers for payment from me and I have been paying over Two years on a cellphone contract but still demanding payment from me please help. They demanding payment from me and I have statements that shows that they have been deducting money from me for more than 2 years when I asked them that the contract between me and Vodacom was already more than two years then the lawyers told me I should have called vodacom to let them know that the contract has expired.

I have had a contract with Vodacom before I had to move to area where the single wasn't working, the signal from Vodacom is generally bad. Obviously they continued to charge, would not cancel but not before going to ITC and Experian. I have been listed for many 10 years and below is the rules considering Vodacoms actions.

he correct term for this old debt is prescribed debt.

What exactly is prescribed debt? According to the Prescription Act 68 of 1969, section 10 (1), a debt is prescribed if:

* You have not acknowledged the debt in the past 3 consecutive years, either in writing or verbally
* You have not made any payment towards the outstanding amount, nor have you promised to pay
* The creditor has not summonsed you for this debt within 3 consecutive years

In many cases, the debt had been written off by the initial credit provider, but debt collectors buy it for virtually nothing, said Botha.

There is nothing unlawful about a debt collector calling you to collect on a prescribed debt. But the onus is on the consumer to know their rights in this regard,
A prescribed debt may not be listed on your credit profile at a credit bureau.

Debt collectors were harassing me for debt incurred 10 years ago.
A typical example of prescribed debt:

* If no payment has been made on that account for 3 consecutive years and no summons has been issued for that debt within the last 3 years, then that debt is prescribed and you are not legally bound to repay that debt.

Good day mr nel here my wife is ussing a phone contract of me and every time she want to put money over in to databundle it tells her not enough crediet (money) availible we phoned in to customer service and they told as there shows a eror but the will take 7days to disolved the problem this is not exeptely we are paying every month and now that we have a problem that is cussed by vodacom we must sit back and wait.I need somebody to sort this out please

Trying to cancel a data contract that has not been in use for ages.
They confirmed it was cancelled in June but amounts keep getting debited from my account. I have reversed the debit orders and spoken to the collections dept who again said that they confirmed they would cancel in July. They continue to try and debit my account and say that they can't cancel it until I pay the outstanding 3 payments. The last 3 payments should never have been billed as it was confirmed cancelled in June.
Trying to sort this out is like pulling teeth. They say log a dispute on the website...but how the hell do you do that?
My last call was on 21 Aug where they said they can't help me because I can't give them dates and times of the previous conversations.
One assumes that if you get told it is cancelled not once but twice it would indeed be done.

To whom it concerns my mother went to upgrade her contract for a new device and got an exstra device and there was not told to her that her insurance was cancelled so she took the new devices and thought she had the insurance on them as per her word they ask do you want insurance and said yes but only one device was then insured about a month and a half after the device i was using they try to grab from me but didnt get it from as it fall as i tryd to stop them from taking my device it was taken to a vodacom repair centre just to find out that the device does not has insurance and the cost is 3400 rand im not willing to pay that amount of money because of a communication error from vodacom and also couldnt even tell that insurance was canceled if someone could resolve this for me as i want my device back again the device is a samsung a6+ how do you give 2 device but only think of insuring one of them

Good day;

Saturday the 22nd of October mid morning I went to the Istore inside Sandton city to apply for a Vodacom contract that would offer me 10GB with the Macbook Pro, I was advised that the vodacom system was giving an error, I was advised to run with my errands and I would be updated after an hour or so, an hour later they called and advised that the system was still down. To this date, the vodacom system is still down.

Because I really needed the laptop for things I wanted to do by Monday, I offered to pay cash for the laptop and be reimbursed when the vodacom system had approved my contract, I was told that vodacom would have issues with a laptop that is already in use and that would just complicate things.

IStore salesman : xavier.[protected]@myistore.co.za

I would like to have the laptop by COB today pls.

contracts don't get cancelled when you call to cancel, Data used for apps not registered for, no feedback from Vodacom not assistance, nothing just arrogant staff and grade 1 telephone manners all they say is I don't know, for the last year of my contract my data is being depleted on apps I know nothing about and when I reported it to Vodacom they changed their story every time a new consultant answered . when I asked for a manager I was told no one is there and on another attempt a team leader said he would call back and a month later I am still waiting . if these calls are recorded how hard is it to LISTEN and not just sit back and get a salary which I am sure comes from some where on my contract

There was fruad comment in one of you branch's that is in cape town table view bayside mall. I am a customer of you for two years and this fraud is my 1ste experience I am going thru with a Samsung galaxy note 9 upgrade on. The next day Samsung galaxy note 9 and all of this happened on the 08, 09 September, but ont that weekend i was working in Somerset-West Mall. It all happen on the 16th of September a debit order went of from my account. The amount was R268.86 that was my first time ever i shaw that amount of my account. The next day 17/09 i phone customer care and the lady that help me ask if i did a up grade or open a new contract and i said no. The lady even give me the number of te new contract that was open on the next day that she use a fruad copy ID of mine. I don't even where she tget the ID from but the picture and the iusse date on my ograniol ID. The evening after work i went too the somerset-west vodacom branch and
then i receive all the info by the somerset west branch. After that i went 2 the police's station to open a case and i do have the case number. Tuesday i phone there branch to let them know fruad is happen in there store. I spoke to the assistant manager on duty and i go the guy name on the slip that help them he's name is emile. I am so piss off with this reason why you staff is not following there policy. You tell me if i open a new contract what deatils must i have so how come can the guy use my banking details with out prove too check it is still the same or prove of address. I this want you to now this was my 1ste and laste contract buy vodacom. I am busing with this case it is email too you fraud department aslo. But I'm going to take vodacom on as well ( fruad).

I bought a Huawei P20 Lite cash on the 24 June 2018 from the Vodacom shop in the Waterfront next to Incredible Connection. On Saturday 15 September, I finished my morning run and made a phone call phone.

About 5 minutes afterwards, I was unable to call or send a message.

I initially thought I had run out of data time so paid for more data for my phone but realized the phone was not actually connecting to the SIM card. I noticed a notification in the top left corner of the screen saying "emergency calls only" and a SIM card symbol.

I returned the shop later that morning to report the problem.

After establishing that the problem was not with the SIM card but with the phone itself, I was informed that my phone would need to be booked in, for three to four days to be assessed and that Vodacom Waterfront did not have a replacement phone to offer me to use in these four days. I would've assumed that a branch in the Waterfront would be a little more prepared in this event, being a phone shop and in one of the busiest malls in Cape Town. I left the shop with no phone and them having cleared everything off my still new phone.

I was told that I would be kept in the loop regarding the status of the repairs or replacement of my phone. I received two apparently automated sms's - one confirming it was booked in on the Monday and one the next day simply stated my phone would require 2-3 days to repair.

When I called the Vodacom shop at the Waterfront on day 3, I was informed that the phone was actually in Johannesburg and would take seven working days to repair. I was informed that there is nobody that I can talk to at Huawei because they are too busy and do not speak to customers. I was assured that a phone call would be made to the repairs centre and I would be informed of the status of my phone. I heard nothing. I have just called the shop again today and have been assured, again, that they will have someone from repairs call me and let me know what the status is. It appears that both Vodacom and Huawei are too busy to make a call or send an sms regarding the status of my phone that I handed in and I find it quite astounding that this is the kind of service that one receives after purchasing a phone at this shop - that I need to chase and beg and plead for information about a phone that belongs to me and stopped working after 3 months.

I don't think I need to reiterate what an inconvenience it is having your phone wiped out and no equivalent or near to to use for the next 7 working days. My job relies heavily on my phone and especially the camera, which is why I bought the Huawei. I am still not even sure if I need to wait 7 working days from today or from Monday. Its very difficult to get any solid information from anyone and any that I've received so far is conflicting.

I am so disappointed in the service at this Vodacom shop and frankly, if this is the kind of outlet that is is stocking Huawei, they sure are not placing it in the hands of service-orientated professionals.
Quite disappointing too to hear from an employee at this Vodacom shop that Huawei SA do not speak to their customers and there is no way of contacting them.

So I am on my 6th day without a phone and have no means at all of finding out what the real status of my phone is - where or how long it will take to come back to me. Quite shocking.

Jo

I am a new contract phone customer, when I took the contract, I was asked to pay the cash of r105.00 for the sim cards. And on the form I filled that the debit order day must be on the 15th of every month but. I was shocked and terrified when 2 different debit orders occured on the 11th september 2018. First debit of r262.86 and the second one was r 97.85 which amount to sum of r 360.71. The contract cell phone numbers is [protected] and [protected].
Because of the high fraud incidence in south africa of which I was once a victim, I had to reverse the transaction the next day before going to work. I called the vodacom customer care at the number 0821946 to ask for the clarity as what is the amount of r 97.85 and r 262.86 come from? Because not even one form I filled has that amount. Except for the amount of r204 for the once off connection fee.
Vodacom representative couldnt explain clearly what was it for and I am still not clear but he said I will have to pay penalty fee for reversing the wrong transaction.

On monday the 17th of september at 07:26 I received a message from vodacom saying that I purchased a 6 gb data for for 7 days which I did not buy at r179 which they just took off my balance.
Then at 12:40 I get the same message. Again they take r179 off my balance. Again I did not request any data.
Then I contact them to find out what is going on. I spoke to dudu at 13:23, she checked and said it was a one sided thing.
Now please tell me to how many people does this happen? How does this happen? And what about the people that doesn't even realize... Is vodacom stealing our money on top of the high data prices.

I have prepaid phone with Vodacom & recently my data & airtime has been depleting without being used. I checked for things that are running in the background, but there are non. I really don't want to leave Vodacom because I've owned this number for years. I haven't changed the phone recently & nothing changed on my side except for vodacom charging me for something I have no clue on. It has been worse from July until now. Yesterday I bought airtime, but I don't want want to load it as I know it will deplete as fast as I load it. Please rectify this, I've lost a lot of money and am really thinking of leaving Vodacom use.

I've been a unfortunate customer who has to be content with vodacom depleting airtime and data.
What's worse, you'll get these specialists calling and giving you the impression you're stupid by the following method;
What type of phone you're using?
Background apps running? etc.

NO DISPUTE THERE, but what changed since a month ago?
All the same apps been in use, no different than this month. But this month, you can't load airtime or data and would end up losing it within the next 15 minute.

BROAD DAYLIGHT ROBBERY!?
But who will notice?
Who will speak up for the average person on the street? These are BIG SHOTS. We wasting our time complaining.

I've been happy with vodacom up to now. Now, they can get the strap.

Why the difference in charges? It does not make any sense! I have had contracts linked to these numbers for some years and plan to upgrade these phones over the next month.

Please also provide me with the data bundles details linked to these two numbers! The [protected] contract also has a 5 Gig free bundle linked to it ; whereas the other number doesn't have this benefit.

I plan to upgrade to the new IphoneXs. What service contracts would you advise?

Dr Andre Kotze

I did ordered online a rooter and a prepaid sim card to top up data. I received it on the 5th of September 2018. I struggled to connect the sim card and the lady online did a swim swap because she said they gave me the wrong sim card and number. I couldn't put data on and went to Vodacom Menlyn for hours. They said to me its an open contract and not one that I can put data on. This is not what I have order I want to cancel this contract immediately for a prepaid one. Can someone please help me? The invoice number is : E16513891. The lady online also said I have the new rooter sim telephone number since 2017. I only have my one cell number I think for the past 30 years.

Hi Vodacom-Complaints,

I firstly want to mention how unhappy I am with your upgrade process, there's is no honesty, truth and transparency when clients are phoned to take up upgrades and the terms used are misleading and inaccurate for one.
Late August I received a call from Vodacom informing me about an upgrade, never was I explained an amount of R317.00 will be debited on my account and never was I told when asked how much will the increase be on monthly basis, only to find out when I started querying about your IVR system notifications my account is in arrears. I then called Vodacom last week the 10th September how come and why is my account owing. The person who helped me, she confirmed, my account is not in arrears and told me how much went thru my account on the 4th September. This really brought to my attention that whoever sold me the contract, did not mention all this and that it was an upgrade when it was not even an upgrade on my...2276 number. I made then made a cancellation and the new phone was collected on the 12th September and promised by the after Sales staff, the account will be closed, my funds reversed and the new premium amount will be corrected before the next debit on the 20th September. I did a follow up today, only to find out that no cancellation was done, but the records shows the phone was collected. Also, how could I have been in collection if you debited my account on the 4th September? I need this to be sorted out asap. If this is not resolved, I will upload my concerns with the National Consumer Commission as I did with Telkom and report this to the public thru Hello-Peter. Customers' names are registered to ITC due to your incompetence when they no longer want to have business with you. It's unacceptable and I want this resolved. If I have to be hospitalized due to my blood pressure going up, I will surely open a case against you.

Reference: [protected]

Regards
Humphrey H.