Vodacom
Reviews and Complaints

good day

i bought a 1G data bundle last night, 19/07/2018 - at 07h05 the bundle was depleted.

all my apps i have are set that there are no notifications and used offline. at home i use the wi-fi and not my data bundle.

the last week of june & the 1st week of july i used R1000 to buy data & airtime which was used and i had no applications on my cel that could have used any data.

it seems whether i have social media apps & games on my cel or not makes no difference as my data & airtime gets depleted either way.

cel [protected]

I went to Vodacom The glen to pay my account, but unfortunately money was allocated to the wrong account twice.I've been waiting for my account to be updated since last year December.everytimre u call I'm being told nothing can be done because Vodacom's accounts department is not in South Africa. Once or twice a month my phone gets blocked because vodacom claims that I owe them. I need this sorted ASAP. I've asked Vodacom the Glen to refund and I was told they can't do that. What else must I do

I had 967MB today before I switched my data off. When I put my data back on, my messages on Whatsapp wouldn't go through so I checked my balances again to find that there is nothing left. 0.00 and my airtime is gone too. My question now is WHERE IS MY DATA? How can my data disappear when my data was OFF. This is not right, I paid a lot to get data and then it all vanishes in about 10 minutes without me doing anything on my phone or with my data. Please help me

In 2014 I took out a contract for a data dongle and closed it in 2016. During this time I paid my contract every month and even had a debit order set up for this.

Now, in 2018 I want to get a credit report done and I get told that Vodacom has listed me because of an outstanding balance on an account of R559.

I call Vodacom legal and after about 15 minutes of being redirected to different people I get through to someone at Legal who says that I owe around R770. The amount is not the issue.

The fact that you still have my banking details and didn't take it off my account when I closed my account is absolutely mind boggling. Why Vodacom didn't email me is also a complete mystery.

Now I am still waiting for Vodacom to take the R770 out of my account so that this process can be completed so that I can get an actual pre qualification for a home loan.

I am along standing customer of Vodacom 25+ years.
In May I was advised my existing contract was due for renewal. Through my enquiries to renew I established Vodacom couldnt provide what I needed. I established Telkom could, when I called to cancel my contract I was informed because of my long standing relationship with Vodacom I could negotiate a deal similar to the one Telkom had offered me. This I did and signed a quote on 18.5.2018 which I emailed was called back by Lesego in the contracts dept to confirm receipt and acceptance.
June and July accounts received have billed me incorrectly.
9.7.18 I called Vodacom and was transferred to many different dept. eventually Imphiwe promised to ask the supervisor Sihle to call me which didnt happen. So I called cancellations again on 10.7.18 to query and spoke to Bongiwe in Cape Town who provided me with an email address and advised I will receive a call from a supervisor. I emailed the quote to the given address but it returned incorrect despite my repeating it back to her when she gave it to me. She also promised to call me on 10.7.18 to confirm receipt which she didnt do.
On 15.7.18 still no response I called and spoke to Nozipho Ngwenya who promised to get her supervisor to call, this is after I sent him the quote in question. His name Emmanuel Ramavhale.
17.7.18 received an email from Emmanuel Ramavhale stating he was busy with my query and will give feed back today 17.7.18.
19.7.18 no response to an email to Emmanuel Ramavhale or a call to Nozipho Ngwenya.
I am now at my wits end as to what do I to get Vodacom to address an issue of overcharge on my account.

COMPLAINT AGAINST: VODACOM

ACCOUNT NO: QV260092-8

COMPLAINANT: JACQUES STEYN - IDENTITY NO: [protected] 5

REASON FOR COMPLAINT: ITC LISTING & BILLING DISPUTE

Explanation for complaint:

I am in the process of applying for a homeloan to purchase a house. My bank consultant notified me about the ITC listing with Vodacom that was listed in 2002. The Monthly Payment profile reflecting as Paid up (Note that all payments were always via debitorder) - Amount owed according to Vodacom is R2155.00.

During September 2017 I decided to end my contracts with Vodacom. I settled the full account on 19 September 2017.

In December 2017, all of a sudden I got a message from my bank that Vodacom debited my account with R2155.00. It was then reversed by them, and debited again. I immediately visited Vodaworld Midrand and logged a query. They advised that the query will take 7-14 working days. No feedback was received from Vodacom. I then visited Vodashop Lakeside Mall Benoni, and logged a query with their customer care consultant, this have been done already 3 times over a period. Still no feedback neither response. In between this period numerous phone calls were made to Vodacom. I also received phone calls to make payment for the amount outstanding, explaining to them everytime the whole matter each time. I have now been handed over to your collections.

I only have one contract with Vodacom currently which I pay monthly for a Laptop contract.

I am really despondent and really just want to resolve this matter, PLEASE I ASK YOUR ASSISTANCE.

****PLEASE NOTE THAT THIS MATTER WAS ALSO REPORTED TO ICASA*******

I purchased a new sim card that was Rica on the same day at the store I purchased from and was informed I will receive my cell number via SMS within 24hours.
Its now more than 4 days since I purchased and installed this sim and still no number.
The sim card number for the starter pack I purchased is [protected].
Please can I just get a number allocated to me so I can continue with life.

My contact number is [protected].

As the Chairperson of small bussiness in my Ward of responsibilities we not getting a fair change to be employed by your contractors and the disrespect towards SMME's by financially abusing them with the kind of rates being offered and a list of other grievances.

I would appreciate if your office can look into the matter and contact me on Cell No [protected] or email me [protected]@gmail.com

Thanks in advance

Regards
Gavin Jonas

A complaint was lodged with Vodacom on Tuesday the 17th of July 2018 with reference 1/[protected].

On the 6th of May 2018 I've upgraded my data line at Vodacom Clearwatermall @ 10:56. Consultant C Daniels assisted me with the upgrade.

After I've decided on the data contract suitable for me the consultant explained to me that I will not avail of the full data contract for the month as I upgraded on the 6th of the month. I agreed and said to her that I fully understand.

I SPECIFICALLY asked the consultant what will happen if I've depleted my data whereby she replied that I will not be able to continue unless I top up with data. I then still showed thumps up and said to her this is exactly what I want.

WHOW ... only to find out that my bill for the month of June was over R30 000. YES THIRTY THOUSAND RAND!

Needless to say... all other 3 contracts that I have with Vodacom was cut due to this.
My child in the Western Cape can not make contact with me at all due to this LOVELY ERROR.

I've received an email from below and are unable to open the link

-----Original Message-----
From: NoReply.[protected]@vodacom.co.za [mailto:NoReply.[protected]@vodacom.co.za]
Sent: Wednesday, 18 July 2018 2:21 PM

I'm not going to pay this money as this was incorrect information that was given to me by the consultant at Vodacom Clearwater Mall Branch.

I request that Vodacom urgently contact me to get this sorted out!

I need to get in contact with my child in the Western Cape.

In December 2017 Vodacom sent me an sms to notify that I must upgrade my contract/phone. I then did so. But no one informed me that my contract actually only expires end of May 2018.
I only realised by end February that they are charging me double the amount, when I enquired about it I was told that my previous contract only ends May 2018 and that I am paying for 2 handsets.

I have contacted Vodacom a few times about this, because if I knew that i was going to be paying double I would have waited until end of May 2018. I feel it is their responsibility because they sent me a message to upgrade and did not inform me that I would be paying double. I do not have the financial capacity to pay this extra, and have told them this more than once, now they have cut of my cellphone service, I have made payments every month but not the full payment, as I have asked then numorous times to sort this out, refund me on moneys already paid and stop asking double. They do not want to give me a refund, or make any other arrangement. They also will not activate my cellphone again until full payment is made, which I also cannot do due to losing my job. I need my cellphone to work because we live in an remote area and this is the only form of communication I have, safety wise I cannot contact anyone if I am in trouble.

I urgently need my phone back online and to be refunded for the 4 months extra payments that I have made and the other 2 months extra payment wanted from me to be taken back by Vodacom. If they are not able to do this they have to stop my current contract without any extra payment from me, I am happy to hand in the phone.

I don't want to speak to a machine called TOBI i need to be assisted by a human

Last night i hard airtime of R7, 00 and a balance of 14, 00MB of data i sent one facebook comment and my data and airtime was depleted and all my back ground data is restricted on my phone and i do not have subscriptions on my number i checked all of that before i called Vodacom this morning and they could not assist me or give me my airtime back, when i call them now they are putting me to this TOBI thing i do not want to deal with that

I have been a customer of vodacom for more than 5 years i need my airtime back R7, 00 is a lot of many.

Upgrade was completed online on the 08 July 2018, still have not received the new device, no feedback as to why the device was returned back to the client as per the RAM website, not a call or a message from Vodacom fo an update, pathetic service from Vodacom, the worse thing about dealing with Vodacom is trying to call in their customer care numbers, after waiting for 20-25 minutes the consultants are so fast to trasnfer the call instead of trying to assist, and they 90% of the time cannot assist with the query

REF: [protected] Dispute Date opened: 09/07/2018 Contact number: [protected]

I opened the above billing dispute a week ago with Vodacom and to date have not received any feedback. My contract ended in March 2017 with an upgrade due in December 2016. I never took the upgrade and I have been billed for the handset ever since. The handset should have come off my bill from April 2017. To date they have not rectified or addressed the issue. Surely a company of this size should have a turn around response time to open cases of at least 48 to 72 hours. This is unacceptable given the amount of money we have spent as a customer for over 20 years.

Your prompt attention to this matter is appreciated.

I have been overcharged on my cell phone account [protected] and have tried unsuccessfully to get it sorted out. I have been trying to get an e-mail address so I can explain in writing what my problem and even get a Call Back but that just doesn't happen!

Please can you either call me back on [protected] or [protected] or send me the e-mail address that we can sort this out. Really this is very frustrating.

Regards ANDRE SLABBERT
ID NO: [protected]

The purpose of this communique is to lodge a dispute with regard to the manner in which I was approached and misled by Vodacom into considering an extension of my existing contract at a reduced price. I further wish to cancel all contracts with Vodacom.

I am currently a contract holder with Vodacom, and am due for an upgrade. In the beginning of July, I was contacted by a lady from a Durban call centre who offered me a product with Vodacom with a better monthly instalment. The agreement that we had telephonically was that my monthly instalment of R642.07 would drop to just under R400, and that my minutes and data would increase significantly. It was further agreed that I would stay on the contract (UChoose Smart M) that I have currently, but not receive a new handset. She explained that the new contract will be sent to my home address and that I have to be personally there to accept it. Nothing to that regard happened, and I started to think that it might have been a scam.

On Friday, 06 July 2018, I received yet another call from the lady to enquire if I have received my package (it was strange for me at the time when she referred to the contract as a package). I explained to her that I would rather go in to a Vodacom shop to change the contract, and do not feel comfortable to receive it via a courier. She insisted that it could not be sent to a Vodacom shop. This in itself was also strange to me, but I eventually agreed. Still under the impression that a contract was going to be delivered, I arranged with the courier company to make the delivery on Friday 13 July 2018, since I would have been available to receive the contract personally. To my surprise it was not a contract, but a memory stick, virus scanner and Office programme. I was totally taken aback, as I was expecting a contract that I could read in my own time; sign and return to Vodacom. This stemmed me very wary, and I decided to follow up on the matter.

On Monday, 16 July 2018, I contacted Vodacom to enquire if this package was for free and I also requested the person assisting to check on the system what my new instalments would be. The person confirmed that the package was for free, but to my utter dismay I was told that my new instalments would be an amount that was even more than what I am paying now. I immediately asked the person to do a reverse order and to cancel the new contract at once as I was not happy with the product. I was brought under the impression that the new contract would be just under R400 per month.

Later in the day, after thinking the matter through I decided to cancel all services with Vodacom. I called the cancellation department, who then gave me a number to call to log a dispute without much explanation as to why my services could not be terminated permanently, even though it is due to end soon. This department, however, did mention that they saw on the system that my new handset has already been delivered. No handset was delivered to me at any time. The content of the parcel I received was the memory stick, etc. that I already mentioned. It is confirmed by the attached delivery note, that I did not receive any handset.

All the discrepancies during this whole process is very concerning.

With this letter I therefore wish to cancel the new contract I supposedly entered into telephonically, as the outcome regarding the instalments and benefits is not corresponding with the telephonic agreement. After the expiry of my current contract with Vodacom in October, I would also not wish to continue with any further upgrades, contracts or any other agreement and wish to terminate all services with the company.

I have been loyal customer of Vodacom for years and had every intention to continue to get a service from your company, but it seems as if the company did not act in good faith when approaching with a so-called better offer than what I currently have. As result I have lost faith in your company.

It would be highly appreciated if I can get a response from your company with regard to this dispute and the outcome thereof within 7 days.

Please do not hesitate to contact me if you need any additional information in this regard.

I ordered an upgrade for my business line on Vodacom's online website, I received a confirmation that the order confirmation number.

A consultant contacted me and advised me that Vodacom can not process my order as the deal I ordered is not available online. When I asked why did I then receive an order confirmation I was told I used the wrong option on the website and that she did not contact me regarding the order but that I placed a call back.

I requested to speak to a manager who advised me that they have a problem on their website and I was not suppose to be able to place that particuler order on line.

They can not assist me online.

I stated that if they not have an offer availeble on line and then retract it. I was advised I will receive a call back.

I received a call back this morning but was on another call, when I tried to phone back I was on the line for 13 minutes, spoke to five different consultants and then was cut off.

I am very upset and dissapointed in the service I am receiving from Vodacom.

In the mean time I am battleling with a phone that is not operating properly and trying to run a business.

Order confirmation number below:
Hi, Wilma Van Aswegen
Thank you for placing your order with us.
One of our Customer Care agents will contact you soon. Order number :
Creation Date : [protected]
13 Jul 2018

Your order details

Huawei P20 Lite Black
R599.0

On Smart M +
Smart

Good day,
During the month of May, June and possibly July, I've had fraudulent activities added to my VODACOM bill. Despite me questioning the data usage for May, at the end of May, and requesting the data to be switched off in June, there has been data usage in June. The charges are for opera.com, lavamobi, Hungamamusic. I have never agreed to these subscriptions. The charges are in excess of R20000. This is theft and I will not leave this alone. I will take this further. I logged a query with VODACOM, I sent affidavits but still I've had no response from VODACOM. And to be still billed, despite requesting cancellation of data services is totall going against my consumer rights. VODACOM needs to reverse these fraudulent debits and prove to my where and when I subscribed to these Billings and where I agreed for my data services to be deactivated. It is totally unfair, as I have been a loyal customer for over 10 years.

On the 2018/07/12 i was called by vodacom agent offering me a package that he says it will be beneficial to me with data and airtime.I didn't take note of his name but at the end of our conversation when i told him im not interested he responded saying ok he understand where i come from and i have a strong filling that was a negative and rude remark to me.the number he called me on is [protected] at 17:21

On the 17th May 2018 I lodged a fraud case on my account (after visiting Vodaworld customer center where I was attended by one Matshepo and discovered that my account was defrauded) and Vodacom confirmed receipt of such and responded with reference / case EC-1JEX-3JBYSJ. On the 17th June I did an email follow-up but got no response. On the 10th July I physically visited Vodaworld where I was given queuing ticket number S146 and was attended by one consultant named Tsakani. The consultant could not provide any help but instead asked me to lodge the case once more to a different email address, she refused to escalate my case to her supervisor / manager nor even let me to speak to the supervisor / manager. On the 11th I forwarded my email case to the new address "[protected]@vodacom.co.za" as provided but to-date I have not received a response. I had indicated that I want my money deposited into my bank account, the amount is more than R 7, 000.00

Good day. I have been to a Vodacom Secunda store in the week, to upgrade my current contract. I was interested in a deal which consists of the Samsung A8 with the VR Gear free. Before agreeing to any conditions I first asked if there was stock of the VR Gear available. The consultant helping me, confirmed that they didn't have a Demo in stock but if I took the deal, he would place the order by Thursday and I would receive the VR Gear by either Friday or latest Monday of the next week. I was happy and took the deal ONLY because of the VR Gear and the fact that it was available. I upgraded my contract, received the Phone and awaited the VR Gear.

Later that day, the consultant called me to notify me that VR Gear was not available anymore and not in stock. The deal was advertised from 6th July to 6th August 2018, my point is, how does Vodacom advertise such a deal if they run out of stock in less than 5 days after the deal was advertised? This kind of service is unacceptable. I don't want the Phone if there is no VR Gear as advertised. I want Vodacom to contact me in regards to this complaint and what is going to be done to rectify this matter moving forward?