Vodacom
Reviews and Complaints

On the 17th May 2018 I lodged a fraud case on my account (after visiting Vodaworld customer center where I was attended by one Matshepo and discovered that my account was defrauded) and Vodacom confirmed receipt of such and responded with reference / case EC-1JEX-3JBYSJ. On the 17th June I did an email follow-up but got no response. On the 10th July I physically visited Vodaworld where I was given queuing ticket number S146 and was attended by one consultant named Tsakani. The consultant could not provide any help but instead asked me to lodge the case once more to a different email address, she refused to escalate my case to her supervisor / manager nor even let me to speak to the supervisor / manager. On the 11th I forwarded my email case to the new address "[protected]@vodacom.co.za" as provided but to-date I have not received a response. I had indicated that I want my money deposited into my bank account, the amount is more than R 7, 000.00

Good day. I have been to a Vodacom Secunda store in the week, to upgrade my current contract. I was interested in a deal which consists of the Samsung A8 with the VR Gear free. Before agreeing to any conditions I first asked if there was stock of the VR Gear available. The consultant helping me, confirmed that they didn't have a Demo in stock but if I took the deal, he would place the order by Thursday and I would receive the VR Gear by either Friday or latest Monday of the next week. I was happy and took the deal ONLY because of the VR Gear and the fact that it was available. I upgraded my contract, received the Phone and awaited the VR Gear.

Later that day, the consultant called me to notify me that VR Gear was not available anymore and not in stock. The deal was advertised from 6th July to 6th August 2018, my point is, how does Vodacom advertise such a deal if they run out of stock in less than 5 days after the deal was advertised? This kind of service is unacceptable. I don't want the Phone if there is no VR Gear as advertised. I want Vodacom to contact me in regards to this complaint and what is going to be done to rectify this matter moving forward?

Good day

On the 27th June 2018 i opened a contract with game store Boksburg
They activated an incorrect number by mistake [protected] instead of [protected]

We called trade partner same day and they said the lady at game store should just error the number ( contract ) and activate the correct number, she did exactly that thinking the problem was solved took the phone then left. On the 4th when i checked on my vodacom app i see the number is still active and shows under my contracts so i called customer care, explained to the lady and told to go to the store where I activated my contract i went there on a sunday 1st july 2018 called trade partner, they said we should call cancellation then they transferred us to upgrades from one department to another like they always do for an hr on the phone because after sales had already closed at 2pm we then left the store. I went back to game store the lady call and was transference to all the departments until she was told to upload documents she did and the number was canceled but i was billed for that.
Saturday the 7th i went to a vodacom shop to pay 217 for the new number activated, when they checked my account it was arrears to my surprise they printed statement for me, i was shocked to see that they did premature cancellation.
I called accounts department 0821946 regarding my account being in arrears they failed to explain to me and told me to call 135 customer care the consultant was not even willing to assist me, he was point blank rude forgot his name ( 0821946), i then called 082135 spoke to a lady who was helpful even though my query wasn't resolved spent an hr with her on the phone she called all vodacom departments on my behalf and of course they transferred from one department to another.
The upgrade department said it was a premature upgrade because it was more than 14 days mind you the contract was activated on the 27th then cancelled on the 7th how is it more than 14 days and the number was never active on the network

Please kindly assist because now I owe vodacom 4000 I don't even know and they will debit ot on the 27th of this month

Paballo from game store eastrand mall really know what customer service is and she is still trying to help resolve this matter
And the lady i spoke to at 082135 on Saturday 1st july was amazing she called those departments and came back to me to tell me what they said, she tried by all means to assist me
As for the other departments I don't even have a comment

My main number [protected]
Thando ( account holder )
[protected]@gmail.com

I was called to upgrade 2 Data Contracts where I was told if I signed up for another 2 year contract, that nothing would change. I would still just pay the amounts I was currently paying. I still confirmed telephonically that they would not charge an upgrade or any fees. I was told that there are NO ADDITIONAL COSTS.
Then I got my next statement, and there they had charged me an Admin fee on each of R149.99. I called immediately to query and was told that it would be reversed. This was in May 2018. In June, it was deducted by Debit order, but then was told that it will be refunded. I got an email to request copies of the invoices where I was charged. This was sent by email on the 15 June 2018 to Edhasenmoodley.[protected]@vcontractor.co.za .
To date nothing has happened. I have since emailed another 2 times, and no response. I am at this stage totally disgusted with Vodacom and will weigh up my options and migrate to another network as and when my contracts end. How many people are caught out this way.

Good day

I would like to stress the huge inconvenience caused by vodacom.

For the past 6 months vodacom has failed to stick to our debt order arrangement for my 24 months cellphone contract with them.

Debt order date that was agreed on is for the 27th of each month for phone no. [protected].

Currently vodacom has been delaying to take its money on said date, instead it chooses to collect two weeks after said date and obviously finds that remaining amount in account is not the full amount required by vodacom but having said that their was a month where there was r1 short from my account and they decided to place my payment in arrears which automatically will now have interest added to the amount and sad part that interest was over 15% of amount owed.

Last month an electronic payment of the full amount in arrears was paid off by myself on the 22nd of june 2018 with the knowledge that normal debt order will be processed in 5 days time meaning my account would be clear but yet again vodacom processed the debit order late again. Now I am faced with the same issue once again of payment in arrears with interest like for god sakes! Sa's financial status and mine personally can not afford to have all my payments in arrears all because vodacom fails to collect its money on time. This is unacceptable!

If an agreement is signed by two parties both parties must oblige to such agreement and failure to do so is considered a breach to the agreement.

Your upmost assistance with this issue would be highly appreciated.

A Vodacom username and password known to us was used to fraudulently open additional accounts on my wifes' existing contract. On 10/07/18 her number was suspended due to non payment on the fraudulent accounts. We explained that we are in possession of a letter from Vodacom fraud dept, indicating that the fraudulent numbers will be removed from her name, and low and behold Vodacom did not do it and obtaining help from Vodacom is next to impossible. The only option left is to get a lawyer to tend to the problem. Thanks Vodacom for pathetic service to a loyal customer! Will also find another service provider whom will render better service.

My cellphone that is used by my fiance was transferred into his name as i was due for an upgrade. He opted not to go for a new device and chose a plan which is supposed to be R 375 per month. We now got an account for R 800 odd. Please advise what is happening as i have emailed customer care but no reply as yet.

We need someone to contact us to resolve this issue

i am in shock from the treatment and capitalistic mannerisms of vodacom.
serving me with an open contract on a upgrade that i did not ask for. to charge me with an excessive bill of R5000 in the second or third month of my upgrade. my line gets disconnected and my number bard. i would like my top up package reinstated and my bill reduced. i have been a loyal vodacom customer for over 6 years where as i get treated like a animal. no resolve but more over charging. what has vodacom come too.

ill be lodging a complaint with the NCC and our case will be taken from there.
my number [protected] has been my number for over 6 years. and wont take loosing it to inadequate administration.

LCS

We spoke with Andiswe on your customer care line and she told us to contact the Vodacom Legal department - which was done on 3 July 2018. We followed this up on 5 July and by 9 July, we have not recevied any response other than an automated email, promising feedback within 3 working days (we are on 4 working days and counting...)

My father passed away on 26 June 2018 and we included his death certificate, ID and Vodacom account number on the email. This contract expiry date is January 2019.

Upon enquiry to Vodacom Customer Care about the process to cancel his account, we were advised as follows:

Option 1: Transfer the contract to another family member
OR
Option 2: Pay penalty fees and close the account.

The following went to the legal team and we are yet to get any response from them:
1) What is the process and supporing documentation required for a deceased account holder
2) Were we correctly informed that in the likely event that a Vodacom account holder's death does not perfectly align with his/her Vodacom Contract Termination period, it is the responsibility of the family to continue to pay for the duration of the contract? (Even in the event that no one might use/require the service?)
3) Should the Consumer Act not protect the family to at the very least give a 30 day notice period to bring the account to a close, given that we don't get to chose the untimely death of our loved ones?

Regards

Mrs F.M. Van den Berg passed away on 2 February 2018 and I am the Executor in the estate. It took me more than 30 minutes to obtain an address where I can report the estate to. I have yet to be successful in this instance. It is absolutely ridiculous that a company as big as Vodacom does not have a simple facility where a deceased estate can be reported to or even an email address. The cellular number involved is: [protected]. Contact me if you want any further information: [protected]@riclaw.co.za

Vodacom 4u in secunda mall's customer service is PATHETic and staff are so rude! 3 weeks ago I went there to open a contract and since then they havnt done anything. Full of excuses and put the phone down in your ear because they have got no clue of what is going on. I wont ever recomend vodacom to anyone else again! And I will get a new service provider on ALL of my stuff and bussiness

My line is due for an upgrade as from 30 June 2018. I contacted Vodacom on 5 July 2018 and was informed that something on my profile is not right, so I do not qualify for an handset upgrade. 2 years ago I had the exact same argument and I feel that this is not fair towards me, the "dear valued customer" as they stated in the sms message that the sent to inform me of my line that is due.

My account has been paid on time per debit order every month, but this is the treatment I receive from my service provider.

I AM NOT A HAPPY CUSTOMER!

Jaco Gerritsen
+[protected]

I did have an upgrade at Forest Hill on 28/06/2018. In the June/July booklet Vodacom offer a R500 off Samsung S9 Original Accessories.

I did phone Vodacom customer care and they cannot assist me because it is the decision of the store if they want to give the offer. How is this possible if the offer is advertised.

No body in the store can assist me with this offer. I did phone the store manager and he don.t return my calls. This is very embarrassing standing in the store and query this offer and no one is aware of it. As a customer you feel like a fool.
On the very same day I did have an upgrade @ mtn and without any hassles they explain to me the upgrade and they also offer a R500 off on Samsung accessories.

Good day, I'm having a serious problem with Vodacom, my phone always go to Emergency calls Only on its own everyday for several minutes without my control, there is nothing I can do when it goes to the Emergency Calls Only mood except for rebooting my phone. I loose a lot of call because of this problem, I'm always around people who are using Vodacom and they do not experience the same problem that I am experiencing, my phone is a dual sim card user, I have tried to switch the sim card to check if my phone have a problem however it was giving me the same problem with Vodacom sim card, where by the other sim card is working perfectly fine that proof that my phone is fine doesn't have problems.

I phoned Vodacom and the Consultant advised me that she have reset my card and I shouldn't experience any problems, after two weeks I had the same problem. I called Vodacom help line and the second Consultant told me that they do not reset the card, which means the previous consultant was lying to me. She advised me to change my sim card, buy it from recommended retail shops and do a sim swap, I did as she advised me and still experiencing the same problem.

I then called Vodacom help line again, spoke to another consultant and he promised me to reset my sim card and I have received the message saying " Your Vodacom divert have been activated" and another one saying " Your barring password has been reset" He then promise me that my sim card should be fine no more Emergency Calls Only, 15 minutes after resetting it I experience the same problem.

I called Vodacom help line again, asked for the same guy who helped me however I was denied the privilege to talk to him cause I thought he understood my problem and was avoiding to repeat the same story over and over cause every time I call I speak to the new Consultant. However I repeated myself and was promised that the matter will be escalated to the IT department, only one lady from the Vodacom technical department called me and couldn't solve my problem. Till today I'm still experiencing the same problem and I'm the only one having this problem cause people around me don't have the same problem.

I am not happy with the service I'm getting from Vodacom, I've spoken the Team Leaders and Technical guys however not able to assist me and now it have been quiet seems like no one is no longer helping me with my problem.

I'd like to give it one more chance before I can decide to move to the other service provider.

Allan Khosa
[protected]

I have several accounts with Vodacom. At the end of my (tablet) contract [protected], I requested that the account be closed (Oct 2017). Vodacom sent me a mail confirming that I still owed them R2, but they will deduct it as per existing/previous instructions per debit order from my account on 1.11.2017. Vodacom did not. As a credit manager myself I do credit checks on myself to see it there is nothing untoward going on. Needless to say, I found that Vodacom listed me for being 6 pmts in arrears (albeit with R2). After several calls to Vodacom in order to resolve and paying the R2 just to get the account closed, I requested to clear my record with the various credit bureaus. Hours and hours on the phone being transferred from pillar to post, I finally got a letter from Vodacom to confirm that my account paid up to date. REALLY? DON'T YOU UNDERSTAND? I want the record of the poor payments also cleared. Even though the account now shows account up to date, it still reflects me as a poor payer. Before end July, my work requires me to provide copy of credit record - a clear record - as I am a Credit Manager and this is critical as I could lose my job/mandate. I want this on record, if this not resolved to my satisfaction and I have any problems regarding my employment, I will take this matter to the ombudsman & my lawyer for defamation. I still have 3 contracts with Vodacom, but it is doubtful that I will be extending them.

After payment was done to vodacom you still locked my phone . I did sent proof of payment to you. My wife phoned to sort out the mess but was told that you will see if you going to unlock my phone . In that respect i will see if i will pay my account . I will proceed with legal action against vodacom for stealing money from me .. i would like to resolve this matter asap . I have been a customer of vodacom for 14 years ...

Goodday
I received a email regarding a package from vodacom to be delivered by ram couriers.
They had a home address and there is nobody during during office hours full time.
Therefor I send a email to 3 differnent email addresse to do the change.
This morning I received a email that I have to log in for a new ticket.. What does that mean and how do I log in>
When I phone ram they told me that only vodacom can do the change in delivery address.. So far, I could not get hold of your customer service because I am in namibia for the holidays.
Ticket nr: # 426762
K 0918375
I am a vodacom contract holder for many years already.

Can you contact me perhaps
Thank you
Margaret

My number is [protected]
I had a contract and it expired and then I was on month to month bill until I got a call from vodacom saying they have a discount for me in july 2017, I was paying r110 and to be paying r99 so I agreed not knowing I was being given or upgraded to a contract that I am not aware of
When times goes without me paying r99 I thought maybe the deal was off or what we talked about was null and void but to my surprise I was told I upgraded
The ref number :[protected] I complained only to be told that this query is closed and I was charged accordingly nobody even bother to call me and hear my side of the story and I was told it was r99 plus vat and on the phone I was never told about any vat
Vodacom seems to be debiting my account but not resolving this issue and I am gonna escalate this and take it to the media if I have to
This is unlawull and its fraud that I am tricked into renewing a contract unaware
My number is [protected]
I have another complaint I am also gonna write

After a year I am still paying for a funeral cover that was automatically added to my upgrade on my cellphone contract.

Every call centre agent gives another number and another meail and advises totally different to the next and they ve even given me the emergency number of ER to call!

Now Vodacom life is involved and there are 3 agents that have requested my statement to resolve and I still wait for a reply.

After hundreds of emails and phone calls I still wait - now i refuse to pay that amount on my invoice and I get your account is in arrears phonecalls at stupid times of the night!

I upgraded from a Samsung Grand to a iphone 7 plus in June 2017.
Five months ago my phone's battery started to go flat very fast,
I purchased a battery pack to help when I were travelling.
Yesterday, 02-07-2018, I decided to seek help at the Vodacom Shop at the Garden Route Mall in George. I were told that the battery has only one year guarantee on it, I know I were late for a year guarantee, but I did not think about this. My battery only last for +- 7 months, I think that the Samsung is a much better phone if I compare it battery wise to the iphone. I were told that the battery replacement will cost me R2000.00, now for a pensioner this is a massive cost lay-out
How can Vodacom assist me on this?
Thank you
Kind regards