Vodacom
Reviews and Complaints

I did an online upgrade afterwards found out I had to sign for the phone on delivery myself which was not possible so I phoned customer care and told them to cancel the upgrade. I would do my upgrade in a Vodacom shop. I phoned in they said that the cancellation was done so I traveled 250km to my closest Vodacom shop do my upgrade online to find out the cancellation had not been done. I have phoned every day since the 16th of June and every time they just tell me it will be done and it will show the next day. I'm fed up with Vodacom

Good Day
My Name is Lydia Mpe, ID Number [protected] . I have been on Vodacom Contract package since 2001 without any challenges. On the 15 June I visited Vodacom 4 U Alberton City Mall. I went there to upgrade my line [protected]- A gentleman by the name of Puseletso helped me with the upgrade which I was happy with. And I told him I was visiting Telkom to go take out a Wi-Fi contract, he then told me about the Vodacom Wi-Fi Contract when I will get 30G for during the day and 30G for at night . He even explained in Sesotho saying 30G Motshegare and 30G Bosiu. I said sure that is a good offer. I then signed up for that Contract on the 15 June 18. On the 24 June I realised that I am unable to connect the router and I called Vodacom Customer Care and I was informed that I ran out of my day data and I still have 15 G Night Owl data. They explained that the contract I have is 30G day data and Day starts from 6am and until 23h59pm (Midnight) .I was shocked because Puseletso did not explain that to me. I went to him on the 25 June to return the Wi-Fi router and asked him to cancel the contract because he misled me into taking up that contract. To date he has not given me any feedback and when I call him he tells me he is still waiting for feedback from Vodacom Head Office

In july of 2017 I ported from vodacom to cell c, but agreed to pay to the end of my contract which was in sept 2017. When vodacom confirmed with me if I am porting I said yes but not to worry I will honour my contract till end sept 2017

May this year 2018 I was going through my statement, and guess what vodacom was still taking their money. R334.

18/5/2018 I spoke to one of the consultants tolosello an explain the whole scenario he gave me a ref no 1-34170470724106 and assure me all will be sorted and I will get a refund..

4/6/2018 I spoke to another consultant piet he said a refund from january 2018 had been passed on my account, I explained what am I supposed to do with a refund if I don't have a cell with them, he then said I would be refunded in my account, I told him I am not happy with that they are only going to refund me from january as they took money from oct 2017 he assured me he will send the stuff though to cancellations

18.6.18
Spoke to consultant same as above not happy ask for the supervisor and along came kinsley / kingdiwle (not sure which one was the consultant and which one the supervisor) no clue of customers service rude and arrogant.

Still waiting for any form of feedback..

Went to my bank at the end of may returned the debit order of 334.60 and put a stop order on it

And guess what this month you took it again but only r104.19 I am try hard not to actually call vodacom what they are as you say I will say unethical behaviour

Mr ea de wet [protected]
Account number i0389154

To whom it may concern,

I am writing to lodge a complaint with regards to a product that I bought from Vodacom.

I purchased a Wi-Fi contract with Vodacom during December 2017. The deal consisted of 5GB day bundle and 5GB night bundle for R99 per month.

Since I subscribed to this deal in December I have received 3 faulty WIFI R216 Router's. I have handed in the faulty router 2 times and the third one I received last week, together with the other are exactly the same. You charge the router and a few minutes later the battery lights start flashing then subsequently the battery dies.

It is now 1 July 2018, I have not had a working router since I purchased this product. Vodacom has not offered me a replacement modem, plus if I did not have a device of my own for which I was able to use the sim, to enable me to use the data, I would not have been able to have access to WIFI during this period.

I find it unacceptable that Vodacom find it in order to simply replace this router with the same faulty router/product every time.

My product is still under warranty, and I would like to demand that a different (WORKING) router be sent to me.

I have spoken to various colleagues/friends/family that use the same product and have experienced the same problem, (Some of whom I recommended based on the initial impression of the deal).

I am willing to take this matter to the newspapers, as I have recently moved to Vodacom from Cell C, and do not find that Vodacom is worthy of my business if this is how they treat their customers.

You can contact me on [protected] or [protected]@hotmail.com.

Regards,
Stephan

Good day

My name is Rendi. Cell no [protected] .I am really pissed with the service I've been given by your product. I've bought aNokia 3 cellphone on contract last year August. I've send it for repairs 3 times already last month, and it is still giving me the same problem. Now it has started again so I have to send it back for repairs for the fourth time which means I will have to spend two more weeks without a phone and it will be fine only for 2days and I have to send it back again. I am really tired, exhausted and angry by the treatment vodacom has been giving me. I am paying every month for the phone that hardly operate.

Way did vodacom remove the dual sim function on the Huawei P Smart phone?
They let us buy the phone but do not tell us about features they removed. So now we are no having the full features of the product. Whats worse is that they do not want fixed it and give to you with all the features. This is wrong. We pay the same price as others.

I want my fixed. I want all the features installed in to it. This is not far.

I went to Vodashop at Northgate on the 26th of June to get new sim and contract. we are on the 30th and it still does not work. I phoned the store and spoke to Lawrence on the 29th, 15H17 and he said it will work in 45 minutes. Spoke to Shawn at 16H06 and he said he is busy with it. Sent Shawn a message at 8H02 on the 30th and ask him please to get it to work. Spoke to Shawn at 9H48 on the 30th and he said that Vodacom has a problem. At 10H44 phoned customer care and spoke to Matshidiso and she said the store must sort the problem, she did call them and called me back. Matshidiso at customer care said I must give another 72hrs and I must contact the store. Shawn at the store says it is Vodacom that has a problem and it is not on their side. Spoke to Chadwin, store manager and he said they are busy with it. IS IT SO DIFFICULT TO GET A CONTRACT ACTIVATED? I am sure cell C will provide better service. Vodacom claims to be the biggest, but NO customer service. No one can tell me when new line will work.

This has come to a point where i had enough of Vodacom, 2 days ago my Brother sent me a R59 airtime and i used it down to R26 okay everything was normal
Day after when i was checking my balance i was standing at R0, how? And yet again Vodacom won't answer my calls as i wanted to speak to an actual person.
This is annoying shame, Vodacom has taken it too far and exaggerated all this!

Good day, my account was debit on the the 25th of june 2018, as we get paid on this day every month, when I signed the contract ive asked the lady to let vodacom debit from the 26 of each month, my headoffice was busy with increases and my salary was only paid in on the 26 june 2018, so vodacom try to debit from my account so the money was not available yet, now my account showed in a minus and you as vodacom want to penalise me with r188.00 I think that is not right, I am years with vodacom throug prepaid and with contracts and that is how you tread your loyal customers, so I need a premature account if that is what you call it and to settle my account and change from networks as well... We all live on a budget just to get throug the month and still try to support you as vodacom... My contract number is [protected] / [protected]... Please let me know what to do to pay up this contract and to leave the network... Regards charlotte blom

My friend gave in her phone about 3 months ago to repair her screen. She contacted the vodacom office and they told her that they don't know where the phone are, she must call head office. So she called headoffice and they told her that they don't know where or how far the phone repairing is. They told her that she must pay a fee and she asked when she can pay the fee and they told her when she receive the phone she can pay it. About a week ago, she called again to hear about her phone, as it is 3 months later now, and they told her she must pay the fee before receiving her phone. So she paid the fee and still one week later the people tells her that they don't know where the phone are. It can't take 3 months to repair a broken screen and I think it's poor service to tell a client you don't know where her phone is. Please take care of this problem as I think it is unacceptable!

I cancelled my contract with vodacom 2 months ago as it expires this month (June 2018). It your requirements for customers to cancel their contracts 2 months prior to the expiry date according to your sales people in store and at the call centre. I have an agreement with my bank to pay you your +- R188 per month, however the deduction did not go off for May. Now I am being contacted everyday for an arrears account. I never cancelled my debit order agreement with the bank, so what is the story here?

I want to be done with Vodacom - I struggled so much to have my contract cancelled due to your call centre staff being difficult, and constantly offering me other deals. I want to settle my "arrears" amount and be done. I will never support Vodacom again.

I use Vodacom online service because it is easier for me. Vodacom online did upgrades for me twice for two different numbers. Both times they messed up my order. They didn't supply the sim cards, which is supposed to be free. The first time they sent the wrong size three times eventually someone at the call centre told me to buy one and send the proof and I will be reimbursed. I did buy one and found it too much trouble to claim the money back. The second time no sim card accompanied my phone. When I phoned Vodacom online, I was told sorry and please buy the SIM card myself and it will be reimbursed. When I explained to the lady that I used the online service because I didn't want to go to a Vodacom shop, she told me that Vodacom online doesn't supply the SIM card. Since I upgraded my phone to the S9 plus I don't have a sim card for it, I've been paying the debit order for the data package and the phone but I haven't been able to get to a Vodacom shop to purchase the sim card.

I have been a loyal Vodacom customer the past 17 to 20years and last year I was knocked with a bill of R1700 the end July 2017 the R1900 the following month.
Ref nr. 1-11340071470021624 that I have from Vodacom.

After many phone calls and emails problem was not solved and eventually I gave up as my account was suspended I went to another service provider. This is almost over a year now.

WASPA and Oxygen8. Assisted and was told that R340 will be refunded on my account. Nobody from Vodacom has ever contacted me to ask WHAT had happened.
I have been paying R300 monthly ever since then, on some occasions I've paid after the 1st but have never have skip a month. And have been contacted by Vodacom for proof of payment as it does not reflected on their side. This is the only time Vodacom contacts me. (I've been falsely accused from day one.) I have and never will subscribe to anything via the internet. See attachment doesn't make sense R 2295 for 5 hrs.

I'm writing this mail as I'm very disappointed in the way Vodacom handle their loyal customers.

I used to always say that Vodacom is the BEST network there is, NOW I tell everyone it's the worst don't go to that network.

Please provide me with the outstanding amount owing and What I need to do so I'm finished with Vodacom for good.

Once again Thanking You the way you handle your Loyal Supporters.

My phone was stolen, so I bought a new one spent time at the vodashop in the langeberg mall in mossel bay, spoke to a very helpful gentlemen who attended to me, let me have a new sim card, and put it in my phone. He asked me some questions regarding my number [protected] which I answered. I had my id as well as the latest water and lights account to prove my residency which I gave him.
He told me that my phone would be on and working within 4 to 24 hours. Well it is 36 hours now and it is still not on.
My problem is that this is my business number I have a restaurant, sand have not been able to take bookings for the past 6 days hence we are very quiet and it is holiday season.
Please attend to this very urgently, I have no other way to be contacted but on that number which is now still not working after spending thousands buying another phone.
Regards
Myra prinsloo
[protected]

Good day

I contacted your customerscare sunce Monday to try and solve the issue of adding costs and data bundles each day to my account.

They said I must send a letterhead from our church in which I ask for cancelation. My problem is why must I send a letter on a letterhead to cancel a service which I did not asked for on a letterhead and how was it activated.? I did send the letter and today another automatic debit was made on the account after I had received an email that all exstra services was removed. I phoned your business line and was informed that they are still working on my complaint. My normal bill is about R350 data contract per month. It is mow already R1200 and is still escalating. I want a refund unless you can prove that we applied for this services on a letterhead.

If not send me my balance to cancel all contracts with with immediate effect. This is the worse service I ever received from a company and I will definitely send this information to the media.

If Vodacom do this to 1 million clients, an extra income of R80 million rand per day is generated.

My next move will be to cancel the contract

Good day,

On december 18 in 2017 I cancelled my contract which is two number a [protected] and another one. I cancelled both. Now after six months I am in arrears. I do know my rights and I also know that this is a fault from vodacom. I am going to get the ombudsman involved as my account is suspended.

Can someone from management please assist me. I have never had trouble with vodacom.

I am really disgusted with this service as I cancelled it and I am 110% sure of it. The woman said that my account is on r0.00 and sorry I am not going to pay the money as I see this as fraud.

It was paid in the shop at alberton city and the lady who helped me said that everything is paid up and cancelled.

vodacom has charged me a ridiculous bill for not using their data service whilst I was using wifi. I got served a bill of R5000 for downloading a game of 2.8gig and doesn't notify one when data or airtime has been exasuted just automatically starts charging exponential rates that are second to none. I want to take them to court and have my charges reduced, my contract reverted back to a top up package and my credit rec restored for the have black listed me after I refused to pay for something I did not use.

How can your upgrade date just change?.. 1st time to the store no stock, 2nd time problem with the system, 3rd time upgrade date changed from 26 May to 1 July.. how is that possible? And the consultants dont really go out of their way to sort it out, just tells you to come back at that date? I am very angry and frustrated, more than 10 years with vodacom and now I have a good mind to cancel the contract..

A week or so ago I receive a letter from Vodacom confirming that I am being handed over to their Lawyers, Burnard Raaff & Associates, with regards to my overdue contract with them.

It turns out that I have not been paying my account for the last four months, even though it was a debit order which was set up on my contract last year September 2017.

The lawyers, Burnard Raaff & Associates are now in contact with me and demand a +/- R 2000.00 payment (bearing in mind, my contract is for R 109.00 a month). I inform them that I did not cancel anything and they inform me to go to my bank (ABSA).

So we play along, and we go to ABSA who confirm the following:

- There is no debit order in place on ABSA system.
- The contract is between client and Vodacom, ABSA is seen as a third party.
- The debit order was set up by Vodacom.

I then send the Lawyers the following email:

Dear: Zelda de Klerk

As per your request, me and my husband went to ABSA Bank this morning, please see their response below:

- There is no debit order in place on ABSA system.
- The contract is between client and Vodacom, ABSA is seen as a third party.
- The debit order was set up by Vodacom.

In light of the above response from ABSA, we now know that for some or other reason Vodacom cancelled the debit order without informing me, and therefore the case/contract went into arrears.

We elected to have a debit order set up on my account on our contract signed with Vodacom, and therefore have or had no reason to check to see if the account was still being debited as this is not a new contract, this contract has been coming on for almost a year now.

This in my eyes is unfair business practice and I will therefore not be liable for any legal costs incurred due to Vodacom's negligence.

I do however understand that I am liable for data which has been received and will gladly pay any outstanding amount/s with regards to months missed.

Kind regards
Mrs JS Bird

Zelda calls me almost immediately and speaks to my husband. She confirms that they will have to contact ITC or something to that effect and has a fine cheek to offer to pay a lower the amount (If that's not an admission of guilt then I don't know) to which I say no.

I blame Vodacom for this mess, and want this issue sorted out.

Kind regards
Mrs JS Bird

It has taken us 3 weeks to get a new contract! Still nothing. The vodashop in the town we live in never have stock available, they do not answer emails or provide feedback on what is happening with the request submitted. Then when we go to vodacom directly to order online, still nothing. Another 5 days have passed and we get a reply that we have not submitted information as requested, when the last mail we sent in regards to it was not answered? Does the people working at vodacom want to do business? Do they know how customer services work? What is going on at vodacom?