Vodacom
Reviews and Complaints

My 2-year Vodacom contract ended in 2021, and has been month to month since then.

Due to the inability to use my current phone with the Vodacom service, I wanted to convert the service to prepaid so that I could move to another service provider that would work with my device.

I called the Vodacom cancellations department on December 6, 2022 to arrange to cancel my contract, and they confirmed this would be completed by 12/31.

I called back on January 2, 2023 as the line on my account was still showing as in contract. The representative from the cancellations department confirmed that the cancellation was unsuccessful, and that they would initiate the cancellation again, which would be complete by January 31 and that I would get a credit for the extra billing.

It’s now February 10, 2023 and the line is still showing in contract and I’ve been billed in full, with no credit for Vodacom’s error.

I bought a tablet Lennovo M10 in January 2022 and it stopped working, could not switch on sometime in October 2022. i took the phone to the vodacom repair centre and was advised to email the proof of purchase for the tablet to be looked into, communication was through email and telephonically, i was advised it will take up to 21 working days. In November 2022 the tablet was brought back and nothing was done, meaning it was not repaired. and i tried sending emails and calling. im here on this block because till today, no one has bothered to call me and respond to my emails. so i phoned cancellations and they are telling me to go direct to fourways repair centre as my last resort for the matter to be looked into.im am so unhappy with the service because i dont speak to robots i speak to people whom i believe where hired understanding the English language.

Thelma [protected]

It has been a month that I am waiting for Vodacom to contact me re crap service? They can’t provide the service but have no problem billing you for it. I rate you -100 for service. Don’t you feel embarrassed stealing money from your clients! I went in to Vodacom on the 9 January 2023
Was told I would be contacted by someone at vodacom
I live in Tugela Mouth KZN

I have noticed that I have an active account listed on my credit bureau profile.

I don't have any contract with Vodacom. I have requested on numerous times to remove this listing on my credit report but no one is helpful.

Next - I will lodge a complaint with the Ombudsman. Im disappointed with your service.

ID: [protected]

Cell: [protected]

Email: [protected]@gmail.com

Vodacom is not sorting my account out. I only have 2 phones. The 3rd phone was returned in Oct 2022. I am still being charged. Copies of emails held as proof. The customer service centre sounds like a market in the background. If all calls are recorded, I would like all my recordings because I have names and dates of all the staff members whom I leased with.

What upsets me is I have been a client for many years and at this point I will not renew my contract ever again.

I signed up for the Vodacom fibre 24month package (the fibre installed in my complex is through Vumatel). Received my router from Vodacom on 02/02/2023, plugged it in correctly using the setup guide provided and I still had no internet connection (the Sales consultant assured me it will be Plug-and Play). Called in to the Vodacom fibre contact centre and I was told the router is not activated for my address yet and it’ll take 24hrs - 72hrs to activate. Waited the full 72hours and had to call Vodacom contact centre again, at which point they told me the ticket is escalated with Vumatel and a senior manager will give me a call back. When the manager called me, he told me Vumatel can only activate my line on 03/03/2023 because the line is already active (the previous homeowners had fibre and used the ONT box through a different ISP). I have been without internet connection for 72hrs already and now I have to wait an additional month! The manager that called me said to me “I don’t know what you want me to say, I can only offer you free LTE which will take 3-7days to deliver”. Absolutely terrible customer service and I am a new Vodacom Fibre client.

We have had no signal on the Klipkraal tower or surouding tower and taking it up with the relevant people is of no use as nobody seems to care. We are situated on the N6 with numerous vehicle accidents happening and no cell signal for anybody to contact emergancy services. We live in a farming comunity and this puts us all and our staff members and their children at risk. This is totally unaceptable

In 2020 I got a debit order that I did not know about, I went to the bank and investigated and was told it's vodacom, I requested the bank to reverse it as I didn't know what was that all about. I then called vodacom to enquire and the lady informed me that I bought 2x samsung Galaxy phones which I stated I did not purchase any phones. She then said she will forward my call to vodacom fraud department, the guy on the line asked me if I had lost my drivers license, I said no my drivers license is with me and he asked me where do I stay and I indicated that I stay in Witbank and he mentioned that the incident took place in Cape Town and requested that I send him an email with my driver's license to confirm which I did and he told me that they will stop all transactions and he said I must go to my nearest voda shop which I did and I file a complaint and was issued with a reference and confirmation of cancellation. In 2022 I get a call from vodacom informing me that I owe R43k and why did I not pay my bill, I explained that I did not purchase any phones, she tells me that I have been handed over to their lawyers. I then get a call from vodacom lawyers and the same story and I explain myself and the lady request that I forward all my documents to vodacom enquiries and include an affidavit which I did. Now in 2023 I have been handed over to Burnard Raaff and [censored] and they are now sending me to court. Honesty this is not right that you must be summons for something that you did not do and vodacom is not taking any accountability for their wrong doings and dealings.

We had an outage in my ares, I phoned the fiber line and told not to worry as it will be resolved. Two days later a call was finally opened after another phone call upon which I was told the matter would be escalated as I was "left" behind post the resolution of the outage. 4 days today I am still waiting on resolution and feedback and now I'm told that the ticket has not yet been assigned to a technician, what exactly am I paying for? Do I cancel my contract and move to telkom, or will the matter be resolves today?
Vodacom: Vodacom: Service request SR230202-771270 update No Reply (2-TDLGQ5O).

For the past weeks i cannot seem to get anybody to help me solve the problem of my sim/network that is blocked. I cannot make any call from mobile nor recieve any due to the network being blocked.

I went to my nearest vodacom branch but they couldnt help.

If in any way it is blocked due to my arrears of advance, please let me make a '"promise to pay"" statement and unblock my network as soon as possible.

The number in question is a number i have for years so everything , account etc. ,is depending on that number hence that i use it for work groups also and i am falling behind.

Please advise on this matter it is rather urgent

Mobile number: [protected]

Email: [protected]@gmail.com

Regards

NJantjes

Vodacom employees added equipment to my account without my knowledge. This is fraudulent activity and I've been calling then since December to have this sorted. They keep closing the queries without actually resolving it. It now shows I need to pay R4821 when it should be approximately R1000. They pretend to not hear me when I call, yet they close the queries. This is stealing and I need a COMPETENT person to deal with this immediately!

Help

From 1 January 2023 it's been billing me R3 a day for "Entertainment Services". I don't live in South Africa anymore and I'm simply leaving my account open until my handheld is paid off, I never signed up or agreed to ANY such service, it charger over R500 to "register" for this service. I've managed to cancel, but it has taken over R600 already. I don't get any replies to emails and I can't phone (since I live in Oman). My normal monthly bill fee is also not going off. I've tried paying via the App with my card, but it keeps redirecting me to the home page.

I have never met anyone as unwilling to help someone as the people working for Vodacom.

I have had the same number ever since i got my 1st phone more than 15 years ago. This is the only way i have for anyone to contact me. Now i am informed (after i called them 2 weeks after the incident happened) that my number has been deleted for non payment.

I get it I am guilty. My partner suddenly lost their job over 2 years ago and i have been supporting a family of 3 on a R3000 salary so i did not have money to contribute towards my account.

I am phoning kindly not losing it over the phone hearing out what they are saying as i understand they are a call center and this is not their problem, but i am asking for a way to resolve this and i cannot be assisted getting rude answers or no answers at all. After showing how unhappy i am, i even get asked to hold the line to rate my service.

Well here it is, the service is useless in the 4 odd years i have had a vodacom contract i have never had a pleasent experience when speaking to them in the phone.

I het suspending or blocking a number for non payment but deleting it and being told explicitly that i will NEVER be able to use this number again is pure rubbish

Today 02/02/2023 my number has suddenly been deleted without any warning.
I have had this number for over 20 years, I ported it from cell-c.
I went to vodacom they could not find my number on the system, they gave me the legal department's number... I contacted them right away and a very unhelpful lady who sounded as if she was happy about this, she just said there is no way ever I can get this number back. I have been paying the areas every month.
I cannot believe that this can be done without some notice.

We have been engaging with your contractors to resolve the email issue. The email has been down since Dec 2022 and still not resolved
The main issue here is the OTP is sent to this account to pay SARS, UIF etc.
As a result, this is not being done and we are now non compliant!
We have tried many times to get this resolved in a decent manner, but now this to getting very frustrating. We are also not responding to clients on time
Please attend to this asap.

On the 18th of November i recieved an email from a vodacom employee confirming that my account has been cancelled. email from Eaghan Busch, Vodacom (External)

In december a premium was deducted not sure what for because i was under the impression novembers premium would be my last deduction.

Anyways I called vodacom in Jan 26th to query this and i was told my account was not cancelled and i would need to cancel my account again; spoke to :Moegamat Isgaak Hendricks. i told him that i need this account to be cancelled back dated. he refered me to the cancellation department.

today i recieve an email from the cancelation department confirming that my account would be cancelled end of february as i need to provide 1 months notice : SR230127-74571 email from Nolubabalo.

I am not sure why everyone seems to ignore the fact that i emailed vodacom in November and its their error that my account has not been cancelled. I will not give notice and request that this account be cancelled in december and that i get refunded.

ID number [protected]

We have moved down from CPT to Krugesrdorp in December 2023.
We are an existing Vodacom Fibre customer for more than 7 years now.
I have given notice that we are moving to Vodacom in December and that the relocation need to happen.
I made contact with Vodacom on the 03rd of Jan 2023, and they gave me the assurance that the installation will happen ASAP.
I have followed up weekly and every single time the issue is escalated with a new reference number...
The latest reference number is SR230123-727707
I am so disappointed in the service we have received from Vodacom.
I have paid for the full month of Jan 2023 and have not had any Wi-Fi.
I have sent several emails to Vodacom customer complaints service, no one is even calling me back.
None of the Vodacom consultants can give me a date or an estimated date as to when this installation will take place.

Hi

My cellphone number [protected] was hijacked/stolen this morning (25 Jan 2023). Someone processed a sim swap and Vodacom completed the process. After the sim swap was successful, this criminal hijacked my WhatsApp account and messaged everyone asking for money. I am based in Kempton Park (Johannesburg) and have never been to Mpumalanga, however, the criminal who claimed to be me had withdrawn requested e-wallets/cash sends from my contacts at Mpumalanga province - Tsonga Mall. The cash withdrawn amounts to a total of R2500 which was deposited by three people (R1300; R800; and R400). I contacted Vodacom and the lady reversed the sim swap. I need Vodacom to investigate and respond to the following:

- What steps did Vodacom take to activate this sim swap?
- How were security measures circumvented? What about audio passwords and verification questions? What/How were phone numbers submitted to formalize a sim swap?
- What process do I need to follow to claim the R2500?
You can contact me on the same number [protected]) for feedback.

Please see mail that I have sent Vodacom - without getting this resolved:

Case number: RCO325435 - a robot sends a reply where you can add your case number - then you get the same mail back - this has been escalated. They don't even read the mail you send. Please help me this has been going on for weeks! I have spoken to a Manager (at last someone phoned me back: Aston Pillay. Same story - my case has been escalated. I have numerous contracts with them but I can not get a new handset for my daughter.

"I am furious at this moment. I have been dealing with the Vodashop for all my years. Now all of a sudden Vodacom phones me and ask me to upgrade.

Now that I have a problem the Vodashop refuses to help me I have to phone Vodacom! After 54.4 minutes on the phone with Vodacom – they told me I am in the wrong department I have to phone Vodacom Rewards? I have all my contracts with Vodacom – why can the shop not help me?

I have been phoning for a week and a half and I am still waiting for the feedback on RC0325435. I told them it is urgent my daughter is without a phone and need this to be resolved. I am paying for a contract but no one wants to help me.

No ons is interested in assisting me – everyone has excuses – all the time it will be escalated and someone will phone me – no one up till now.

Today I have been on the phone forever and apparently her manager (Phindile Ondo) is in a meeting (for the entire day!) and then when I phone again because she has still not phoned me back, then the manager is on leave? No one wants to transfer me to a manager. I have been cut off, phoned again, cut off, etc. Then I phone [protected] and speak to the receptionist (Kim Besketsamy) – she will send a mail again (escalating it again) – I think you guys have been programmed to say that. Why does not even the receptionist have the managers names and number to contact them and ask them to phone me?

I have spoken to so many people and no one is helpful! The manager was supposed to phone me before 5? Why can no one transfer me to someone that can get this resolved? Apologies for spelling : Nobohle Gobo, Timmel Naidoo, Lebrino Maega, Nisha Bagwaneersaa, Mikail Daniles (he told me it will be resolved in 48 hours).

Can I get a manager to get my recordings tomorrow morning and phone me before 09h00 to resolve the issue? Thank you.

I will never, never again take out a contract with Vodacom rewards.

Renie Geldenhuys

[protected]"

renie.[protected]@santam.co.za

2022 July i took up an insurance when i applied for a new cellphone contract (HUAWEI NOVA 9 SE) with Vodacom. i was already having another contract with them for another device (Samsung A32) which i lost but was still paying for it. when i applied for the new contract i insured it so that what happened to my previous device wont happen again. the new device than was damaged cracked and needed to be fixed which to my knowledge is covered and will be fixed by the insurance with vodacom. it is only today that i found out when i got the insurance the agent who assisted me insured the wrong device which i lost meaning all along the new device was never insured but i was paying for it as i was billed every month. now the insurance company with vodacom refuses to pay for the phone. all i want is my insurance money that i was paying to be paid back to me as it fraud what they did to me