Vodacom
Reviews and Complaints

I renewed my fibre contract two to three months ago and due to some error on Vodacom's side the contract was cancelled on their side and we have been left without fibre for the past 4 days. We are in a hybrid model and should be working from home on some days and this is now causing consequential damages as we have to hot spot on our phone data and also causes us to not have full connectivity for our required team calls. Since Friday morning we have been attempting to get it resolved but all requests fall on deaf ears. Today I spent 19 and a half minutes waiting to talk to a line manager on the foibre call centre to only get cut off. I then phoned [protected] on three occasions and they simply put me back into the normal call centre queues and eventually on the forth attempt I have now been put through to the back office and I am again on hold awaiting escalation to the team members line manage, 11 minutes and cut off again. I thought this was a communications company. I can be contacted on +[protected] or [protected]@icloud.com

Good day,

My name is Mrs ECW Jansson. My tel nr [protected]. Debit order of contract is end of each month. My contract stated that I will pay R268 per month. A year ago Vodacom took R6000 out of my account. After numerous months of complaining, I received R3000 back. Vodacom stated that I am paying for a new labtop and a new phone. I did not receive a new phone or a new labtop ! They debited R412.98 every month after numerous calls that I must only pay R268 per month! Vodacom have been overcharging me for longer than a year. I have made phone calls to Vodacom every single month, and been promised every time that they will repay me, but end of each month they debit R412.98. End of February they did not debit my account. I thought, that the problem is finally solved, and they are repaying me by not debiting. BUT, Vodacom sent me a sms on Friday, stating that they will debit R715.97 end of March. I am done phoning and complaining and being promised that they will sort it out. I have been charged for a new phone and a new Labtop. I want Vodacom to either pay back all the excess money they took, or I WANT the new phone and labtop that I have paid! I have numerous Ref nrs

[protected]

1#[protected]

1#[protected]

and 1 month ago

[protected] and all the relevant customer care people spoke to

*Rasiek

*Kobashni

*Thobele

*Lebo

( all of them promised me that problem will be solved within 10 working days)

A prompt reply on this will be appreciated , if not, we will follow the legal route with cost ! You can email me on [protected]@yahoo.com

Regards

Mrs ECW Jansson.

Dear reader

As of today 10 March 2023 I have totally given up on Vodacom as my service provider after over 20 years of being a loyal and diligent patron . Sad to say the least as I have been battling and negotiating since 2021 January-February after receiving advise from them to migrate to a lower grade package as Im not using all the benefits APPARENTLY on the existing one. I agreed on the basis that IF I AM NOT HAPPY CAN I REVERT TO THE ORIGINAL PLAN and the lady on the other end confirmed this ,so i said ok why not pay less for a plan Im not totally making use of, only to find a bill the following month for R1300++ over my usual monthly payment !

The worst part is that after contacting Vodacom and explained to them I do not wish to have a higher bill and was expecting a lesser bill pm ,kindly revert me back to my old plan... I was told it no longer exist! How cleaver of them to get me paying more ...Nevertheless i sucked up paying the new evolved plan for next 20 so months and then to realise that after being out of contract still charging me for more than the service they provide and incl a handset payment which initially was over 24 month period ? I have been from pillar to post from post to pillar and more for 6 months now only for Vodacom to suspent my service after just making payment due to a arrear amount that they made/created and this after them or the call centre or the upgrades department the legal and or collections department CONFIRMED THAT THERE IS A MISTAKE ! on my account ? WHAT ON GODS GREEN EARTH ARE YOU DOING? you wish to bully me a small Patron who has been paying upwards of R5000.00pm or R7000?pm and after being with you for over 20 years I get this insanity treatment ? SHAME ON YOU VODACOM SHAME ON YOU ! I have been trying to resolve this issue more than past due years, with YOU ignoring the hell out of me or disregarding me and giving me SR Numbers like its going somewhere just for you to further tax and charge me ?

ENOUGH!

I will take this further as its NOT fair or reasonable and this to me is oppression to say the least also now that Im in the mood and have all statement of accounts I can see that for many years that Vodacom has been overcharging me ... I went out of contract period and was charged in full more than once

DISGUSTED AND DISGRUNTLED ...

Around the first week in February, I was called by one of your staff members from the upgrade unit. He told me that I was due for upgrade and that he will assist me with the process.

He told me that since I am on a Data Package and have nothing to show for what I am paying for, Vodacom has decided to give us computers and a rooter

with no extra charge. I told him I did not believe him because they have a tendency to lie and later one is stuck with a bill she did not anticipate. The guy convened me that my monthly payments will not be affected and that I am not going to pay a cent more than what I pay. I then agreed to take the upgrade based on what he said. Two days ago, I received my statement, and the payment has gone up very much. My normal payment on monthly basis is R419 and now I find myself with a statement of R656 which I did not sign for.

Now, I want to lay a claim that I was deceived by your caller, and that I am not prepared to pay the amount higher than what I was promised.

This is the second time this happens to me. The first incidence I let it go, this one I am going to fight it to the end. I want the matter investigated. If possible I want the recording as proof of what transpired. My details are as follows:

Lulama Qalinge. ID [protected]. Account number is [protected]-0.

Contact number [protected]

Upgraded on Saturday and received notice on Monday that the request has been processed and will be dispatched.

Today when I enquired, Lynette Brown told me that it hasn't been dispatched yet.

On enquiry as to the cause for the delay I was merely told it takes 3 to 7 days.

When I again asked for the reason, the interaction was terminated.

If they told me upfront it would take so long, I would have rather went to an I-Store and finalized it the same day.

Secondly if Lynette was maybe more transparent and replied instead of just abruptly disconnecting the interaction, I could have accepted it.

Reference number K3620213

On Saturday, the 4th of March i went to vodacom store in Midlands mall, Pietermaritzburg to request for a refund for overpayment on my vodacom account. The lady by the name of Nakita (Consultant) promised me that my refund will be processed and the funds will reflect in my bank account within 5 days.

When I called this morning to follow up on my refund the lady denied that the promised me that the funds will be in my account within 5 days which makes me look stupid and the worst case, she hung up the phone on me when i was still talking.

I am very disappointed as a vodacom loyal customer after this poor service. All i want is my money back. I need it for other commitments.

My sons phone was handed in on the 15th of feb 2023 at the vodacom shop at the mooiriver mall.

Today is the 6th of march and i have sent numerous emails to repairs escalations. They just simply dont answer or give feedback. It has almost been 3 weeks. Vodacom please dont apologise for the inconvenience but do something about this ongoing issue

job nr [protected]

My cellphone number has simply been admin blocked with absolutely no reason given. Calling the customer care number puts me through to a bot that is "unable to help right now". Calling the service center (082 1946) they cannot find my account. Going into the store, I get told I must call as there is nothing they can do.

I first discovered the admin block whilst in hospital. Needless to say, a far from ideal time for it.

It seems Vodacom is perfectly fine with blocking you and causing you to lose your number, with 8 years of contacts/2FA setups on it.

In January my wife signed an upgrade contract with Vodacom and received an upgrade phone - Samsung A33 - this at Vodacom 4U in Constantia Village, Cape Town. The phone was OK for a couple of days but then refused to charge. We tried it on different Samsung chargers that we knew worked but it was definitely the phone. We took it back to Vodacom who said it couldn't be replaced as the Samsung warranty only allowed replacement within 2 weeks. They sent it of for repair to a Vodacom centre in Maitland. Over 3 weeks later we got it back apparently after having some parts replaced. Once again it worked for a couple days and then refused to charge again. It was returned to Vodacom who this time have sent it to their centre in Johannesburg with an estimate of 3 weeks for repair. Effectively my wife has been without a cellphone for 2 months.

Good day, I am Mrs. M Willemse, ID [protected].

Vodacom MBD [protected] send me a SMS, stated that I must make an immediate payment of R423 on acc NM0424543 to avoid further legal action (ref: [protected]), this account was stopped plus minus 6 years ago. According to the it is cancellation fees. Money was paid and I was told to cancel the contract at 0821958. They told me that I cannot cancel because the contract was upgraded in November 2022 and the contract only ends in 2024. Neither me nor my husband did any upgrade on this specific account. I'm with MTN.

I ask for the cell number or any info on this account and was denied. In my opinion, someone is busy with fraud. I claim my R423 back if there is any fraud.
I thank you.
Mrs. Willemse
[protected]
Note: Please send any feedback to: [protected]@saps.gov.za

I ordered a Vodacom fibre installation on 2/02/2023 and a router was delivered to my house on 10/02/2023. Several calls to your fiber center (082 1904) enquiring when they will come and connect my router have produced no result. Ref the latest call is SR230221-836881. This delay is unreasonable and i want my fibre connected before 1/03/2023 or I will have to cancel this order

Regards K S Burrow

Contacted Vodacom after a week of nog having home wifi. A technician contacted me to confirm that the Steiltes tower in Mbombela has some parts that had to be replaced. They are waiting for the parts. What I fail to understand is why the tower works when you call or Whatsapp on normal data (that we have to buy but somehow pays a contract each and every month with no service?). After contacting Lonati at your offices on 082 135 on Friday she vowed to get back to us on Monday at 13h00 which never happened. Almost three weeks paying something that I'm not getting any joy from. Please resolve this or I will have to cancel the contracts and go to someone who actually cares about its customers.

I signed up for vodacom Sim contract only deal from the Online shop between 9 and 10 January. Simcard delivered on the 11 January on the 12 I called in several times to report my that it is not working on my pho e or LTE rooter. Requested canellatio or migration to another Deal. It never got canceled but my account is debited for the service I am receiving

I have tried every possible way to resolve but nothing happened

My cellphone number ([protected]) was deleted with no notification.

I called Vodacom to get an update on an ongoing dispute, the consultant decided to delete my number due to arrears on my account which I was querying.

I have been a customer of Vodacom for many many many years, due to covid I encountered financial difficulties and requested that I convert my account to pay-as-you-go.

I have been on pay-as-you-go and continued to pay the owing amount on the suspended account. My account was suspended in May 2022 but was being charged for May, June, and July 2022 for services I had no access to. I have since paid all outstanding amounts including the disputed amount but my phone has been deleted and apparently there is no way of getting the number back. To add insult to injury, at the time when my phone was deleted, I had just purchased some airtime! I feel this is unfair business practice and not having consideration for your customers. It appears like most consultants have no competence required to do their jobs and when faced with challenging queries that they can not resolve the quick fix is to delete the number in order for the problem to go away. Numerous times I was assured my query would be escalated but the only escalation that happened was to delete the number without my content or notification.

Most Consultants I engaged with were unwilling to go the extra mile, and simply communicated that there is nothing that can be done. I feel very frustrated and disappointed to receive this kind of service, but am hopeful that someone will reach out to me to reactivate my number.

[protected]@yahoo.ca

Since Beginning 2022 tried cancelling the fibre no luck after multiple request and SR numbers, In January Clint contacted me, saw and admitted my requests since early Jan, apologized and all that [censored]. Signed cancellation, asked him are you sure 100% it will be cancelled, No I promise etc. and guess what I am still receiving invoices and debit orders are going off - I owe vodacom nothing! And my money is being stolen from me due to the lack of competent staff. I specially asked and wrote on the cancellation letter form for a cancellation letter to confirm that it is Cancelled and guess what it's not.

I handed my phone in on Saturday morning, 21 January 2023 due to my phone fell and the back of my IPhone cracked so I gave it in for repairs. I was told it is going to take 3 weeks max for phone repairs, which I agreed on. I told the guy if anything is needed or must be done, please call me first because my work and personal details is on this phone. I called once a week to hear how it was going with my phone's repair. My phone was first in Bloemfontein then transferred to Johannesburg's branch for repairs. I got a call on Friday, 10 February 2023 from Bloemfontein's branch to say they received my phone back from Johannesburg and will send my phone back to Welkom the next week. Monday, the 13th of February passed and still I have not heard about Vodacom. So Tuesday afternoon, 14 February 2023 I called and asked them when will they send my phone to Welkom because I am starting to need my phone for my work is on there. They said I will get my phone before Friday, the 17th of February and I said okay it's fine, they just have to let me know because I really need it for work. Five minutes later, I got a call again telling me that I am getting a new phone because they wiped my old phone. I was not very happy because I did not give consent to wipe my phone at all due to all my work and all personal details that is on the phone. I called Welkom branch to ask why was it not explained to me. The guy said he did told me there is a possibility that they might wipe my phone, so I told him that I did ask him to call me first if they urgently needed something or they had to do something. Now I am asking; what if a customer comes to me and I must tell them sorry my phone is wiped, I do not have any information anymore due to Vodacom that wiped my phone without my consent, or I need my personal details to sort stuff out, but now I do not have it anymore due to my phone wipe. I was told sorry they cannot get my stuff back and I am getting a new phone and must start from scratch.

My experience with Vodacom has been the most painful frustrating experience I've ever encountered, filled with lies and empty promises. From having SLOW internet to now having NO internet as because of an incompetent consultant who didn't know what she was doing. Because of her mess up I have to wait 72 hours for my case just to be assigned to someone to investigate VODACOM YOU GUYS SUCK

There is fraudulent account open under my name Vodacom is aware of it, They are refusing to assist me & they don't call me back always make excuses busy with meetings and run around. This is impacting my credit profile in terms of obtaining credit, Bernice Jansen Van Rensburg and Kahiso Gomezulu from Vodacom are aware of this matter. The sooner you resolve this issue would be better before I opt for other alternatives

I bought a phone on contract as per the attached receipt and had chosen that phone because it was coming with earphones. In the shop, I was told that the earphones would be delivered in 5 days which never happened. I have been to the shop twice and was told there was no stock.
The 3rd time I met the Honor and Huawei representative in Vodashop Festival Mall who told me that the earphones had been replaced by the bag which I had been given as a gift. Furthermore, on the said date I had bought a Huawei laptop.
Please refer to the receipt and rectify the situation.

Greetings

I applied for a fibre of which the advert was R499 and the consulted who was assisting me further said it is R499, I asked about the extra charges they said nothing on me, they then said fibre will be connected in 2 or 3 weeks in the mean time they will send me lte of which I again asked is it the same amount of R499? They said yes first month will be free while m still waiting for fibre, 3 month passed still waiting now they telling me it is R599 after using it for this long, they deducted R819 the first free month njani manje. I request a call back on [protected] or [protected] thank you