Vodacom’s earns a 1.1-star rating from 3951 reviews, showing that the majority of subscribers are dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Vodacom fibre department
I would not recommend Vodacom Fibre to anybody, This is one way of Vodacom sucking us dry because the Fibre Department is useless and the cost of data to say the least.
Relocation of Fibre is the most pythetic way of dealing with Vodacom, Phone 4/5 times day and it just keeps getting escalted ... 2 weeks later and still no fibre because we are dealing with ppl that just answer phones all day and no idea of what frustration really is.
One way to take my hard earned money and not deliver a service. It is really shocking,
No further comments needed ...
Phone blocked by vodacom
Received a call from vodacom these people says they are from vodacom saying that my number is being shared with someone else (Khumalo).
After I spoked with them they have block my cellphone don't have acces to coming calls and outgoing calls.
[protected]
Just worried whether have to change to another sim card all my accounts are being registered with the same number.
Nokia LTE home internet
On October 2022 I took a Home Internet Nokia LTE fibre at Blue Route Vodacom Cape Town it never worked and the staff at Blue Route came to test it in my house they declared it doesn’t work then they took it back to the store. Since then Vodacom is deducting more than R600 from my account for a service I don’t get, The management at Blue Route tried to help me cancel the contract on January by calling customer services from wherever.
Up to date Vodacom is still deducting more than R600 and I have tried to get help at Blue Route staff last week again they promised to call me back up until now nothing has helped me
Vodacom’s cancellation customer line also doesn’t help . I am an unhappy customer this is not fair and it constitutes unlawfulness
There’s no regard for customer satisfaction at Vodacom all what is important is to build wealth
Desired outcome: Cancel the contract for Nokia home internet
Internet
I switched over my internet to Vodacom a month ago. This was done because people told me that their service is great and tariffs competitive.
My contract started on 01 March. My internet went off on Sonday night and I reported the fault on Monday morning. Myself as well as my wife works from home.
It is now Wednesday afternoon and I am still without the internet. We have phoned them numerous times and everybody promises to escalate the problem.
This is some of the worst service that I have ever experienced. According to them Vumatel is responsible for the fault and they have apparently contacted Vumatel to sort out the problem. We were promised by Vodacom that Vumatel will attend to it.
We have now been without internet for three days.
Customer service at Eastgate mall
Last month I went there to ask about PayJoy they said it no longer available, then I went to Vodacom shop at Ghandi I got helped there. Today I went there to ask about my contract cellphone which vodacom didn't debit the money for then the lady said I must wait until they debit there's nothing they can do. Really if all your shops are like this.
2nd incident date : 02/04/23 9:50 am
Vodacom fiber
Signed up for fiber through vodacom it took almost 2 and a half weeks for the router to get delivered as Ram delivery service kept trying to deliver to my business after 8pm.
When I finally received the router my i sim card for the interim device was not activated called every 2nd day for a week and got told that the sim is still not activated and no technician has accepted the job to come and install the fiber. After 1 whole week of been on the phone (each call almost 1 hour) still no sim activation everytime I ask for a te leader or Manger I'm put on hold and no one gets back to me.
Cannot even speak to anyone to cancel do now I'm just sitting with a useless router
Desired outcome: Some sort of help from vodacom
Vodacom - stealing from customers
For many years I was being charged a fee that I disputed with Vodacom. After untold calls, emails and contact with their fraud department, without success, I put a stop order on the debit order. I was handed over to their debt collectors and I still have a bad record on the credit bureau which is negatively impacting me.
Vodacom finally called me last year to advise that they had found that the billing was as a result of fraud and I had been billed over R200 per month for years.
I was promised that;
1) I would be refunded with interest.
2) The debt collectors would be called off.
3) The account arrears on my credit status with the credit bureau would be fixed.
It is still many months later and Vodacom have not kept their promise despite my sending constant emails.
Desired outcome: I would like the monies refunded and I would like the credit bureau informed to correct my credit status
Data
I bought 30 gigs data from Vodacom on the first of this month ( March 2023). I am suppose to be getting 500MB daily for 30 days and 500MB night shift for 30 days. On Sunday the 26 I didn't receive my daily data, they allocated only the one for night shift. I called Vodacom, they apologized and gave me my data. Yesterday which was Monday they allocated me the data for both day and night. Today( Tuesday) they only gave me night shift data only, no dayshift again. I called Vodacom this morning around 7, they promised to come back to me. It's now 13:55 no one called me
Desired outcome: My data to be allocated as per agreement
Insurance
I have been struggling with vodacom insurance for the last 4 weeks this is now my 5th week. I handed in a cellphone for repairs and was advised that the cellphone could not be fixed and will be sent to insurance. The claim was approved and I had to go and collect the cellphone from the vodacom store in parow centre cape town. They then advised that the claim form could not download and I could not receive a different cellphone. This was then referred to insurance and they coukd not download the claim. After several attempts of me calling the store and vodacom insurance this was never sorted and when I asked to speak to a team leader/manager/suoervisor they weren't in the office on that day. The next day I called still experiencing the same problem I coukd again not speak to a manager as they were in a meeting. I then contacted head office and emailed every email I could find on the internet with my problem. I then contacted insurance again and they advised that it was referred to their it department. A lady from head office called saying that it department is experiencing the same problem they will have to cancel the order and re-do it. This was on Thursday morning 23rd March. Up untill today nobody has been in contact with me. I tried calling insurance since this morning and I think they know my number now they not picking up. Eventually someone answered after trying whole day and she advised that I had to call the repair centre in canal walk for a quote. I then did this and the lady advised that the people in that department already left for the day. I do not know what to do anymore I have been calling nd calling and nobody seems to or can assist me
Desired outcome: I want this to be done as in yesterday and would like for them to be in contact with me with whayever outcome there is i hve to call them constantly
Phone contract from vodacom
I took out a phone contract about a year ago with vodacom. Kept track of the amount I was paying and was happy that I was getting closer and closer to finishing it. I soon realized that I was partly scammed, the amount of R560 I thought I was paying each month for the phone was actually incorrect. Only R69.99 went towards the phone and the rest of the amount went to a data plan of 1GB 100mins costing R325 as well as R174.24 for insurance. I was utterly disappointed as this was not clearly stated to me during the purchase. The worst of it, when I called vodacom to cancel, they told me I could only cancel the insurance and not the data plan. How is it that the data plan cannot cancelled? And now I have to pay for a service I do not need until the end date of this contract. Such a shame, I am utterly disgusted by the world we will in today.
Desired outcome: Advise would be appreciated. Raising awareness so others know what they are getting themselves into.
Miss understanding
Still not sorted out after I received this email.
Sent: Friday, March 10, 2023 11:59 AM
To: [protected]@gmail.com
Subject: Ref:
Good day Johann Dinkelmann
We acknowledge receipt of your email.
As per our telephonic conversation on cell phone number [protected].
I have escalated the mater to the relevant department, requesting for the new line to be reactivated as the consultant did not clearly state that this was going to be a new line activated under your contract.
I have also mentioned that you would like the 071(5GB data line) to be migrated to the 50Gb Data.
Reference number: [protected] time scale for feed back is 5-7 working days.
COMIT/ELITE ([protected]) TAT is 48hours
Vodacom online
I do not get service from your Supervisors I your Sales team
This is now a month since this started
Dominique phoned me for upgrades.
I upgraded 2 of my numbers
and was tot that I can not continue on the other numbers with the old plans
He must move me to the new plans (migrate)
Which I agree to but stated clearly a number of times that I di not want it upgraded.
Only to find out later that he upgraded those to sim only plans.
Phoned a number of times ti get this fixed
Emily Naidoo (Supervisor promised me she will sort this ou 2 weeks ago
Nothing happened and cant get hold of her again
Then spoke to Thobile also a supervisor also promised me that she will sort this out in 48 hrs
She will call me back
that was 10 days ago
Still nothing happened
It is now a month later and I am still not contacted or sorted out
I hope this complaint get to someone that can 1) Help me
2) Get the people invoved disciplined
My Experience (as a client of vodacom for more than 10 years) is the worst service I have ever experience even dealings with Government were resolved quicker and more efficient than this
Desired outcome: To sort out my account and do the desired laptop upgrade on the correct number within the next 2 hours
Customer service
On 9 March Vodacom sales contacted me and pitched a new data contract to me. I decided to take it. They did the customer details check - which I passed, obviously. I got it after the third attempt that RAM couriers tried to deliver it to me. (Thats terrible, but their driving skills when arriving at my place is way more concerning, to say the least. Also, when I encounter them on the roads, they are just a danger to society with their way of driving.)
The 2 main problems are:
- There is not a tiny bit of information on how to connect the new sim card on my mobile wifi device to the internet, which I know how, but I did it two years ago, so I could do with some tiny piece of info on the process. There is nothing - at all, nowhere. Not even included with the sim card packaging.
- So, then I phone Vodacom Customer service on 23 March 2023 @ 08h52, And Kgosi - with a terrible attitude - cannot get me verified on the Vodacom system. Then someone else from customer service phoned me 10 minutes later and also cannot get me verified on the system and slams the phone down while I'm still asking question on how this validation system is working. This is not customer service; this is absolutely just showing up at work to get a paycheck.
Now my concern is: I can be verified when you want me to give you my money, but you cannot verify me when I need YOUR help, and they don't even try to help me from their side. How is this working?
Desired outcome: I'm sick in bed and cannot go to Vodacom shop to verify myself in person. Please get someone to phone me, or even videocall me to verify me. As I said, I'm on sick leave and cannot go into Shops for a while.
Agent Upgraded my contract without my consent
[edited]
Hi,
My name is [edited]. Agent calls me telling me i am due for an upgrade...which i am aware of and was going to do it when the contract expires 1st May. Get an sms later to say my contract has been upgraded. Who gave this agent the right to upgrade my contract and without my consent with Ref [protected]. Called in to Vodacom and confirmed my contract has been upgraded...WTH. I would like this reversed immediately and my current contract run its term until 1st May 2023. I would like this sorted and i want feedback please telephonically of what's happening with this issue.
Desired outcome: Account reversed to original contract. Want feedback telephonically and want an explanation how this agent just did this!. That is why he wanted my ID number and only wanted to do the security checks after he already gave me all my info
P40 huawei phone
Hi! I need to lay a complain about p40 huawei phone, that was taken to uLundi vodacom shop for repair last year April 2022 .Till today i didn't get it back, i've been trying to call them but nothing clear about when am i going to get my phone back. They only gave me claim number CLM4378059
Below i have attached statement showing i upgraded from p40 huawei after damage to huawei p50.
Incorrect contract package
I applied for a 250g for 24 months for 249. The guy a the shop gave me 250g for 299 over 36 months. To cancel the contract has been a hustle and the people from customer dnt help. The area manager amkelani is aware of my problem but since promised to call me back.she has nt called back that was in February 14. Lindiwe marseko is also not getting back to me. The sim is at a vodacom shop in Middelburg midwater as i had a problem with the router. Juaner the shop manager is also aware.
Desired outcome: Cancel contract and get my money back
Vodapay and BP
I bought petrol (for Rf400) on Friday through Vodapay which should be redeemed at BP. The closest BP, which is BP Sinoville in Pretoria, refused to accept the voucher. This is not acceptable. What I understood from them - which might not be correct - is that they have a problem getting their money from Vodapay.
The voucher says redeem onsite at BP using code 2685550.
Desired outcome: That you call me and inform me the voucher can be redeemed at BP Sinoville.
Unauthorised product and debit order amount
I am totally dissatisfied with the service received from vodacom. i have been patient and given them ample time to resolve the matter, but they do not seem to care. how does a contract get renewed/changed without the customer's consent. i had a contract for 90gig data, all of a sudden apparently i took out a contract with a handset (which i am not in possession of) i now get less than the 90gig data that i signed up for, but the debit order amount that goes off monthly has increased and the customer did not agreed to any of that. vodacom please get your house in order, whether this is a case of fraud or just negligence by a staff member, your controls are obviously not adequate and effective, how does a customer's contract change and you issue out a device and even change debit order amounts without checking with the client? very disappointing service from a giant of a company like vodacom!
Desired outcome: I am happy with the 90gig contract, i do not need a device from vodacom. i would just like to contiue paying what i was paying for the 90gig data agreement.
Router upgrade & resolution
See email correspondence to which there has been ZERO RESPONSE!
From: Tia Beatty
Sent: Tuesday, March 14, 2023 6:50 AM
To: [protected]@vodacom.co.za
Cc: [protected]@vodacom.co.za
Subject: FW: Quote [protected]
Importance: High
3RD URGENT REQUEST FOR RESOLUTION & RESPONSE!
I can’t believe such shocking service and if I don’t get an IMMEDIATE RESPONSE & RESOLUTION to my problem, I will cancel ALL contracts with Vodacom, including my cellular service. You don’t even have the courtesy to acknowledge the electronic “read receipt” that I’ve requested on all emails! Oh what a shame the service offered by business has come to such a shocking state of affairs!
I DO NOT WANT A TELEPHONE CALL! I am hard-of-hearing, so I request an email, because with generators running due to load shedding and general office noise, I’m unable to hear properly! Plus on top of that most of your people mumble on the phone!
If you fail to respond, I will cancel my debit orders with the bank effective immediately and seek legal advice!
Thank you
Patricia Beatty
Alberton Retirement Village
[protected]
From: Tia Beatty
Sent: Tuesday, March 7, 2023 10:00 AM
To: [protected]@vodacom.co.za
Subject: FW: Quote [protected]
Importance: High
EXTREMELY URGENT & WITH REGRET
Please may I have a response! You did not even have the courtesy to send the “electronic read receipt” that I requested!
Thanks you
Patricia Beatty
From: Tia Beatty
Sent: Monday, March 6, 2023 9:00 AM
To: [protected]@vodacom.co.za
Subject: RE: Quote [protected]
Importance: High
EXTREMELY URGENT & WITH REGRET
Good morning
I refer to the attached contract for the new router Huawei E5783-230a against Cellurlar No:[27][protected]. Regrettably due to financial constraints which I find myself in, I am no longer able to sign this contract! I have not had an increase since 2019 [despite numerous discussions with management] and my priority at the beginning of the year was to upgrade my medical aid plan and of course all other policies, levies/electricity/municipal charges on my “life rights house” in the retirement centre, etc. have all increased! Due to this, I’ve already cancelled a number of accounts/policies, including my Telkom landline account, which I’ve retained all these years for my hard-of-hearing disability!
Of course I will maintain the contract for my Cellular Phone: [protected]. My old router is still in use and I have more data on that required for my needs so if I find myself in a position where I require the Vodacom router, I will load data on the old one as and when required! I have not yet connected/used the new router [which by the way has no SIM card] pertaining to this contract and I still have the box. I can return this to a Vodacom shop at New Market Shopping Centre, Alberton.
Kindly advise how I should proceed and PLEASE NOTE THAT THIS IS AN URGENT appeal! I am a 70+ single person with no financial assistance outside of my low paid job and find myself in dire financial straits. Due to my age, I am now experiencing further health problems and these will have to take priority! KINDLY NOTE that I am hard-of-hearing so an email instead of a phone call will be appreciated!
Many thanks for your understanding and assistance!
Regards
Patricia Beatty
Alberton Retirement Village
From: [protected]@vodacom.co.za
Sent: Thursday, March 2, 2023 10:20 PM
To: Tia Beatty
Subject:
Dear Patricia, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.
Desired outcome: IMMMEDIATE SYMPATHETIC RESPONSE & RESOLUTION TO THE PREDICAMENT I FIND MYSELF IN MY SENIOR YEARS!
Bad credit rating for an account i had many years ago
i have called vodacom so many times for assistance with this account they assume i have nobody can assist me i get referred from this department to the next.
they asked me for the cell number for verification which i don't even remember due to this being so many years ago.
i am billed for something i requested closure from years ago couldn't get help as i didnt know the number
i have checked my report it shows not in good standing a the account has not been paid
they billed me for something i cancelled years ago spoke to managers , team leaders
this account should not be opened and in arrears on my name
Desired outcome: close account and be issued with a paid up letter
Vodacom Reviews 0
If you represent Vodacom, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Vodacom
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".
4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.
Overview of Vodacom complaint handling
-
Vodacom Contacts
-
Vodacom phone numbers+27 82 111+27 82 111Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 669 669 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 111 phone number 495 495 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number15%Confidence scoreCustomer Service+27 821 904+27 821 904Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 5 5 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone numberVodacom Fibre+27 821 958+27 821 958Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone numberCancellations+27 821 7844+27 821 7844Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone numberSales & Upgrades+27 821 960+27 821 960Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone numberVodacom Business+27 821 940+27 821 940Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone numberVodacom Corporate+27 116 535 000+27 116 535 000Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone numberHead Office+27 80 026 6677+27 80 026 6677Click up if you have successfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 80 026 6677 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have UNsuccessfully reached Vodacom by calling +27 80 026 6677 phone numberCustomer Support+27 82 135+27 82 135Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 3 3 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone number20%Confidence scoreVodacom Rewards and Loyalty queries
-
Vodacom emailscustomercare@vodacom.co.za100%Confidence score: 100%Support
-
Vodacom addressVodacom Boulevard, Vodavalley Park, Midrand, Gauteng, 1685, South Africa
-
Vodacom social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 15, 2024
- View all Vodacom contacts
Most discussed Vodacom complaints
Fraudulent accountRecent comments about Vodacom company
Cellphone contract - i1008217 (account number)Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!