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Volkswagen review: Sales/finance

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On Friday I went into the VW Keffer dealership and Issac was my salesman. I went in because I had received a letter about your fresh start program. When I called and made the appointment, I was told that they would trade out my old car even if I was upside down and pay 120% over the value. My salesperson was Isaac and I told him that I was coming in for the program and that I was told that I could trade my car. When the salesman spoke to me, and we discussed my options he took my file to the finance office. I did tell them that I didn't want my loan shopped. Isaac came back and said that they could work out a deal if I traded both of my cars and did a lease because they had an incentive for 12,000 and they would pay off both of my cars. I asked if I could get my brother to cosign could I just trade the Toyota. They said that it would be better to get the lease. I did tell them that I worked part time and full time, but I was concerned about the payment. Bottom line I did purchase the VW but thing was not finalized until Monday. I had a meeting at my part time job Monday evening, and they let all of the staff go. I texted Issac 1st thing Tuesday morning and told him that I needed him to call me, and he said that he would call me after he completed his 9a appointment. He did not so I text him again and informed him that I had lost my parttime job and I could not afford this lease. I called and asked for Brian the finance manager and left him a detailed message with the receptionist and no call back. I called today and asked for the sales manager and had to leave him a message and still no one has called me back. I know that the recording stated that you have 3 days to change your mind. I am frustrated because of the fact that I feel like they are purposely avoiding me so that I missed the deadline. I can't afford this because the loss in income. I am not happy because I am in a $1000+ lease payment that I know that I can't make because my income decrease by $1500 per month and I still have other bills that I have to pay. If this is how VW operates then I regret going into your dealership and will not do business with VW again. This is not good business, and I am very disappointed with that dealership and the staff. This may not go any further than you or this department and I am at the point of filing a complaint with the BBB and maybe someone will take this issue serious and not just want to make a sale and a dollar. A very disappointed customer. And the sad part was that I had someone to ask me where I purchased my vehicle and I said I would rather not say because I did not want them to experience what I did.

Eleanor Collins [protected]

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  1. Volkswagen Contacts

  2. Volkswagen phone numbers
    800 865 579 2436
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    46%
    Confidence score
    Germany & Other Countries
    1800 607 822
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    67%
    Confidence score
    Australia
    8800 333 4441
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    Russia
    +1 (800) 209-0909
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    1800 888 947
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    United States
    +44 800 083 3914
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    100%
    Confidence score
    Portugal
    +34 902 151 161
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    +86 400 188 0888
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    22%
    Confidence score
    South Africa
    +82 807 670 089
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    Brazil
    More phone numbers
  3. Volkswagen emails
  4. Volkswagen address
    Berliner Ring 2, Wolfsburg, England, Buckinghamshire, 38440, Germany
  5. Volkswagen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Volkswagen contacts