Wadi General Trading
Reviews and Complaints

Dear All,
On August 31st, 2017 I place an order regarding Huawei P10 plus, order#SA583305890.
On September 21st, the item was not yet deliver however the maximum expected delivery date was September 20th. After an online chatting, they finally told me that the color I requested was not available and I had two options:
- Choose another color
- Request for an order cancellation.
I choose to change the color from blue to black which they claimed was available and will be delivered after two days.
Three more days later the item was not delivered and I then requested for a cancellation on September 24th.
The cancellation was confirmed but till now I have not yet received my money back. Many mails have been sent and they keep telling me that I will received my money after 7 days which is over one month now.
I will greatly appreciate if you can help fix that issue.
If they cannot refund the money I will appreciate if they can deliver the phone.

Best regards

Phoenix

I am VERY dismayed by what your online catalogue is showing me. Clearly, the image portrayed or shown is "handheld" as "handle bars"(accentuated by hand padings) can be seen on all your "steadycams" or DSLR unit stabilizers.

What I got on the actual was instead a "to-be-mounted" ones.

My shipping code was: SA5A7830339
I received my parcel last October 05, 2017.

I demand product replacement

Aoa dear sir
I have booked & paid Four item on your official website 3 x Power bank & 1 x Samsung galaxy c9 pro .The power bank has been delivered thee days ago and mobile phone has been not arrived. I am requested to please check the order No SA596682053 status and solved my matter. I am still awaiting for your response please,
Yours Reguard
Muhammad Mukhtar

Dear sir,
This is reminder email to wadi, since it is 5 hours and no reply to me
My order number is SA551132934
One watch was delivered the other once is still pending why?
when I contact customer care center, they offered me a 50 SAR voucher, please try to understand this is not matter of 50 SAR voucher.
I would like to say thanks to WADI.Online for offering me gift voucher of worth 50SAR,
I am still waiting for the watch till tomorrow midnight (24th of May) as per our mutual understanding. I am not going to claim this voucher, as I feel this is not enough compensation as well as it unfair to claim any thing extra before the promised time. for the compensation, if wadi want to offer me any, at-least, it must be equal to amount of my watch (299 SAR), as the embarrassment I got because of this watch is not bearable.
I want to know you higher management contact number and want to inform them about the situation. Otherwise, I will send this email to saudi consumer court.
Best Regards

I tried to order on this site but the system wouldn't register my details as I'm a woman living in UAE. Apparently only men and non western women can order directly from wadi.com. When I contacted customer service I was met with nothing but the same chauvinism, racism and disrespect. If wad.com does not wish for western females to purchase from their website it should have a banner stating so.

I ordered 20, 000 MAh Power Bank for Smartphones and Datazone Flat Charger Cable (DZ-SMC001, Blue) last January 26, 2017 with order no. SA512361865. The Datazone Flat Charger was delivered January 31, 2017 while the Power Bank is still pending so I contacted the Wadi Support service to ask the status of my order and they told me that only white are available that's why it is still pending so I told them that it is ok if the power bank's color is white. January 29, 2017 someone called me form Wadi to confirm my order from black color to white. The next day I ask support service about my order and then they told me it will be shipped February 6, 2017 and did not receive any email so I ask again in support service and they told me that it was already cancelled due to the reason that it was out of stock. I hope you can help me get my order. Thank you.

I purchased iphone 7 of 3499SAR from wadi.com. It was giving me a problem it was a software issue. I sent to them for warranty they return it back after 10days. still the problem is coming and again they are asking me to send this mobile to them and it will take 14 days. i dont have extra mobile so how can i survive without my mobile me and my family will suffer.
Please help me.
I ask them either rturn back my money or send me new item and i will return the faulty item.

Regards,
Dhaval
dhaval.[protected]@gmail.com

on 19th April i had ordered a NIKON DSLR camera, which was showing in there express deal.before ordering i had confirmed the type of lens and others to there customer care service. after waiting for 8 days i received my parcel, but it came with other cheaper lens. so i contacted the customer care to raise replacement for the lens. After 3-4 days there customer care asked me to return entire bundle after checking they will resend with actual mentioned lens. But now after returning they are calling me and telling the offer price was mistake in our catalog, we will issue you coupon or refund. now they have raised the price of camera about 350 SAR more. if it was catalog mistake why had they sent me camera with wrong lens earlier.