Walmart review: Walmart visa gift card

I received a Walmart gift card from a friend as a gift. The value of the card was $350. There were several times I tried to use the card and it was declined. Overall, I had a lot of issues with the card. At one point I had a balance and then it seemed to disappear when I went to use the card. I logged in to check the transactions on the card and they amounted to $232.57 which should have left a balance of $117.43. However, the website kept saying there was a zero balance left on the card. I called customer service and after waiting 45 minutes to talk to a customer service rep I was told that they would have to investigate because there was a "known issue" with certain cards. I then received an email from WalmartMoneyCardNotifications that said they were reviewing my issue and would give me an update in 1 business day. That email was dated 9/11/2023 and I never received another email. I tried to call customer service back but now there is no option to talk to customer service. So, I wrote to customer service at the West Chester, OH address on September 25, 2023. So far I have received no response. I would like to know what happened to the remaining $117.43 balance.