Warranty Solutions Management Corporation
Reviews and Complaints

Paid 3000 dollars for an extended warranty to cover engine and drive train complete. Trying for a year and a half to get a transmission issue taken care of and denied 4 times. Now I have 600 miles left until my warranty ends and steady giving me the run around. So they got 3000 of my money and WILL NOT COVER THE ON GOING ISSUE! Talked to me like I was 6, and this coming from a company that straight lies to their customers! This definitely is not over by a long shot. I will get my money returned or my transmission replaced! I wont stop until I get what I paid for. ON GOING FOR 18MONTHS

My accident occurred January 13th. It is now March 24th and I am STILL without a vehicle. I have called so many times. Every document requested was sent on February 7th. I called every few days to check the status. Still NOTHING. So the claim never even began even though they had all documents February 7th. Finally a lady did a little digging and found my stuff and started the claim. Again, I call every few days. I finally requested they please expedite my claim considering they messed up. I was told they will and to call that Friday ( 2 days later). I call back, I am told no one is expediting my claim and to wait. Here I am without a vehicle still. Stressed. Taking time to call countless times. This is terrible service.

AKA Warranty Solutions, and their marketing partners make multiple unsolicited telemarketing calls to my phone each day. In my experience, they do not respect telemarketing laws, but instead appear to harvest leads from a variety of data sources to obtain your name, car VIN, make and model, then blast those people with unsolicited telemarketing calls using their 3rd party overseas call center. They do this without obtaining any express written consent, which is clearly unlawful. Unlawful telemarketing is seriously out of control, so if you have received one of these "car warranty" calls from *** / Warranty Services, please take a moment to contact both the Attorney General AND the Insurance Regulator in your State. Insurance is a highly regulated marketplace, so please flood the Insurance Regulators with complaints about the despicable marketing practices of these guys.

If I could I would give this company zero stars ! They have the worst customer service I have ever dealt with in my entire life ! My car was totaled in January, which is when I first sent documents over to their GAP department. I kept receiving letters in the mail asking for additional documents. I Sent them more documents time after time. I even called every few days to check to make sure they had the proper documents, the last time I called they failed to tell me of a new email they were using. So when I called back again my claim had not been started and I had to send those same documents all over again. Fast forward it is now the end of April, I go to purchase a new car just to find out I can't take my car off the lot until Warranty solutions completes my claim. I call to check on my claim for them to tell that my claimed had been denied due to a DUI and because I fled the scene. They had completely read the police report wrong ! My car was totaled ! How could I have fled the scene ? And where did this DUI come from? the car accident happened coming from work. Nobody wanted to be held responsible for this mistake. Then I was told maybe the adjuster was doing two claims at once and got it mixed up. Which I find is very unprofessional ! I asked to speak to a supervisor multiple times and was told someone would call me back, but never received a phone call. I even called the dealership where the GAP insurance was purchased to have them help, finally I thought things were going to start moving. I was greeted by a woman acknowledging that this would the companies mistake. She promised this would be wrapped up within a couple hours and would have a email sent to me to give the dealership that the claim was completed. What a surprise I never received that email ! It was 4:49 PM when I decided to call and check on the status of the email that was promised. The customer service rep quickly picked up the phone to tell me that they clock out at 5 PM and they don't get over time. I guess that was a hint to hurry up with my question. Now today I called asking for the email that was promised to me. The same lady that promised me the email is now telling me no I have to wait for an approval. When I asked how long this would take, because the car I am trying to purchase is still waiting for me at the dealership. All she would say is " I don't know". How is it that they get to mess up my claim, lie, and display the worst customer service and not have proper answers or move quicker with my claim. I would never recommend this GAP insurance company to anyone, and will never sign a document purchasing to purchase their service !

On November 1st I took my 2017 *** to the dealership with an engine issue. The vehicle could not exceed 30 MPH. The dealership diagnosed that the vehicle required a full engine replacement. Warranty Solutions is refusing to cover any cost of the engine replacement, arguing that *** is responsible for the replacement. The vehicle has 61,643 miles, exceeding the warranty by 1,643 miles. *** has offered to cover 60% of the replacement but only as good-will. I have spoken to both *** and Warranty Solutions. Warranty Solutions argues that *** is responsible because I have had motor issues in the past. *** argues that the vehicle has reached the end of the warranty and they are no longer responsible for covering repairs. Convenient argument for both companies but extremely inconvenient for me. I have been without a vehicle for over 2 months and the repair costs for me could reach $6000 - $8000. More if *** suddenly decides to withdraw their offer to cover 60%.

Purchased extended warranty with Warranty Solutions for Ford F-150. Truck broke down in early April . Took the truck to a local ford service dealer, repairs were made & covered under the warranty. The truck broke down on May 23; the first service dealer could not address the issue for at least 2 weeks. We took the truck to another Ford service dealer in the area. Their diagnostic check identified the breakdown was due to recent repairs. In fact the invoice from the first breakdown, listing all repairs and parts replaced mirrors the invoice from the 2nd service repair, addressing the same parts. Neither dealer was willing to work with the other, refusing to contact Warranty Solutions. I called Warranty Solutions multiple times asking them to intervene but they refused saying they only speak to Service dealers to initiate a claim. Had to pay $753.16 for repairs/rental which should be covered under warranty. Attached invoices and more detail on how poorly I was treated.
***Attachment(s) redacted by Complaintsboard.com staff

I have a service contract from Warranty Solutions for my 2013 Infinity JX35. I took my JX 35 to the dealer because the radiator was leaking.From the dealer "found trans cooler fitting and line at radiator leaking (rec replacement of line and radiator)."The radiator and seals/gaskets are covered by my warranty. The radiator hose is not. Warranty solutions is claiming that because Infinity extended their initial warranty for a time period (now expired) on the radiator, seal and hose that they would not cover these parts on my aftermarket warranty. My contract does not mention this exclusion in my policy. The *** bulletin was known (and expired) at the time I signed my contract with Warranty Solutions. If Warranty Solutions had decided to exclude these repairs in the service contract, it should have been stated in the service contract. This is a very deceptive practice. Auto manufacturers often extend warranties on components. These components lasted 120K miles - which indicates that they were not defective and had failed under normal use. I would like Warranty Solutions to honor their service contract.

Our *** Q50 was experiencing chassis control error. We took it to a licensed *** dealer and it was determined that there was engine trouble. We are 3 weeks in to trying to jump through every hoop that Warranty Solutions has put up in order to get our claim considered. At this time all maintenance documents have been provided, Warranty Solutions inspector has viewed the torn down engine, and they now want more torn down in order to address the claim. This additional tear down is expected to cost another $2,900, and we run the risk that once done Warranty Solutions will throw up another hurdle in order to get out of taking care of their obligation. Be certified technicians have indicated that this tear down is unnecessary as it is apparent that the engine needs replaced. They have indicated further that they have not had this much trouble with a warranty either with the manufacture or another 3rd party warranty provider. We feel that this warranty provider is just grasping at straws in order to get out of paying the claim. The car is with a license dealer, not some small inexperienced shop. They have indicated that this is the worst case they have ever experience with a warranty.

I purchased a new *** Soul in 2015. I purchased a warranty for 10 years from this company. I recently sold the vehicle to another dealer. I have been trying to cancel this warranty since the 14th of November. The dealer who sold me the vehicle is no longer there. Its been sold to another dealership. I drove all the way there and they said they didn't sell me the vehicle so they couldn't help me. I have called the company and faxed all the documents including the cancellation form two times. Once on Nov. 14th 2020. Again on Nov.20th. Each time I called to confirm they received it, they said their fax was down. I have receipts to show they did receive them. I used UPS the second time. I then tried to e-mail the cancellation form. I emailed it once after receiving a PDF from *** on Nov 24th Was told I would get a email conformation with in 24 to 48 hours. Got nothing to date. Today is December 1st and I have heard nothing. I have risked exposure to covid 19 three times over this. Spent money to fax documents. Traveled to the dealers last location and have gotten no where. I want my refund sent to me now. I want it cancelled as of the 14th of November when I first requested the cancellation. No more lies. This is theft.

I purchased a brand new 20*** F350 DRW Lariat 6.7L Powerstroke truck from *** in ***, *** in June . This Warranty Solutions company was offered for our unlimited mileage extended warranty by the dealership. The vehicle just reached *** miles. *** low and behold a check engine light came on and reduced my engine power as well. Took it to the dealer and was told it is the oil separator. Because it went bad, as apparently this is a well known issue with the 6.7L Powerstroke trucks yes trucks, not just my year, this has also caused sludge buildup in the motor. Well this is a few thousand dollar repair that *** wont cover even though there are multiple *** Bulletins to their mechanics #-2143 and #-2053. These were all made aware to their mechanics and they sold the vehicle to me in *** Of course this extended warranty doesnt cover that exact repair as listed to them as #6 of the things they wont cover. How convenient? *** knows the exact issue with these and the warranty company wont cover the exact issue? Someone needs to pay for repairs either *** or the Warranty Solutions company. I paid thousands of dollars for the truck and the extended warranty.

I purchased a new *** xc60 from *** in ***.. when i bought it i purchased a gap protection plan thru them from warranty solutions management corp. Jan 26th i was rearended by a drunk driver and it totaled out vehicle..the insurance covered it all but $4,247.95..warranty solutions said they wouldnt cover it because that amount was for what they called late payments..but in fact is not late payments..they were deferred payments allowed to us by the CARES ACT passed to help ease burdens of covid..which was passed by congress and is law!..and on top of that U.S. Bank which it was financed thru even before the CARES ACT told me as part of their services i was allowed 1 payment deferal per year if i needed it.all of this legal and within my rights.well warranty solutions is responsible for the $4,247.95 now they refusing to pay because they say those 2 or 3 deferments i had isnt there problem..but it is there problem..i refuse to believe a company can choose to not recognize a program passed by congress for people to use..and try to use that against a person for the company not to fulfill its obligation for services purchased..if you have any other questions feel free to call me anytime..i also have all payment documentation from the lender showing all payments made were teir 1 and none of the payments showing late..only deferred

RECENTLY I PURCHASED A 2013 HYUNDAI GENESIS COUPE 2.0T ON MARCH 10 AT TOYOTA SUNNYVALE WITH EXTENDED WARRANTY FROM WARRANTY SOLUTIONS . WHICH EXPIRES ON MARCH 10 / OR 36,000 MILES. RECENTLY HAD ENGINE FAILURE HAVING MULTIPLE MISFIRES TOOK IT INTO THE DEAERSHIP ON FEBRUARY 4 AT CAPITOL HYUNDAI IN SAN JOSE CALIFORNIA. DEALERSHIP SAID HAD LOW COMPRESSION ON 1ST CYLINDER PERFORMED LEAK DOWN TEST AND 100% CONFIRMED LEAKS WERE COMING FROM INTAKE VALVES. DEALERSHIP CONTACTED THE WARRANTY COMPANY AND BASICALLY THE COMPANY DENIED COVERGAE DUE TO BLUE COLOR ON CAM SHAFT WHICH IS CAUSED BY LACK OF VEHICLE LUBRICATING ITS CAMSHAFT.AT THAT POINT I SUBMITTED ALL MY MAINTENENCE RECORDS TO HYUNDAI SHOWING PROOF I HAVE BEEN ON TIME WITH MANUFACTURES SUGGESTED SERVICES FROM THE TOYOTA DEALERSHIP I PURCHSED MY CAR FROM. I WAS NEVER INFORMED BY TOYOTA TECHNICIANS THERE WAS SOMETHING WRONG WITH MY ENGINE. SO I FEEL MY CAR SITUATION IS A DEFECT IN THE MANUFACTUARS DESIGN. I WAS ALSO TOLD BY THE DEALERSHIPO THAT IF THAT IF THEY FOUND ANY TRACES OF CARBON BUILD UP THEY WOULDNT COVER IT. WHICH THEY FOUND VERY MINIMAL TRACES OF CARBON BUILD UP. THEN GOING FURTHER IN THEY FOUND BLUE TRACES ON CAMSHAFT FROM LACK OF LUBRICATION SO WHEN I EXPLAINED TO THEM I DID EVERYTHING I COULD TO MAINTAIN THE MOTOR THATS A DEFECT IN THE MANUFACTURS DESIGN AS OF NOW IM CURRENTLY RENTING A VHEICLE WHILE MY CAR IS STILL IN DISPUTE OF COVERAGE. SEEMS LIKE AT THIS TIME IM GETTING NO WHERE WITH THIS SITUATIONS AND IM SEEKING HELP FROM THE complaintsboard.com

I purchased an extended vehicle warranty from Warranty Solution, which they are not honoring. The air conditioning unit has failed. Warranty Solution is stating the part that requires replacement is excluded under paragraph 14 of the contract which speaks to parts related to "normal maintenance services as set forth in the owner's guide for the approved vehicle". However, the AC part that needs to be replaced is not part of any scheduled service or maintenance at all and therefore is not excluded. When I raised this concern to Warranty Solutions, they claimed this section is not limited to normal maintenance but instead is excluding everything is the sub-paragraph. If this is the case, then it directly contradicts the marketing material I was provided when I purchased the extended warranty. The brochure not only clearly states that the "Air Conditioning" system is covered (with no limitations specified), it goes on to outline a full list of "Interior climate and comfort" items that ARE covered. The material clearly states the "vehicle service contract includes coverage shown below and more". Furthermore, the interpretation that Warranty Solution is making which suggests all generic terms listed in paragraph 14 (e.g. tubes, nuts, bolts, pumps, pipes, etc.) are thereby excluded directly contradicts the the list of INCLUDED items such as "Orifice tube" listed under "Interior climate and comfort". How can ALL tubes be excluded based on their interpretation, yet it clearly states Orifice tube is included. This is just one example I cite because it's related to the AC unit, I can cite numerous other items clearly called out as being covered that they are claiming would be excluded based on their interpretation of paragraph 14. In fact, using their interpretation, I could argue the entire call could be excluded based on their interpretation. It seems clear that paragraph 14 is speaking to "normal maintenance services" as is explicitly stated and I see no other way this can be reasonably read. Therefore, I respectfully request that Warranty Solutions honor the terms of their contract or refund the entire amount paid for the extended warranty which is $1,280.

Hello, I attempted to have my truck repaired which I purchased a life time warranty from Warranty Solutions when I purchase the vehicle. The Pomoco Dealership in Newport News Va contacted Warranty Solutions on 6/15 and was advised by Warranty Solutions that they needed to recreate the problem for it to be covered. The truck slips into 4th gear when driving and will not shift out. I have to pull off and restart the truck for it to reset. This is called limp gear which can simply be Goggled and the problem is the transmission solenoid. As I was taking the truck to the dealership the check engine light went off. The dealership was unable to get it to come back on but it was stored in the vehicles computer. This has occurred at least 5 to 7 times in the last two weeks and has done it when traveling at 55 miles per hour. On 6/16 at 1245 hours I contacted Warranty Solutions and after being belittled by the call-taker because I did not have my vin, insurance or warranty information on my person (I was at work and all that information was with the truck) as well as being technology incompetent as I didn't have an electronic copy on my phone he decided to look up the claim by my name which appeared to thoroughly displease him. I was told that if the repair shop could recreate the issue then they would send out a claims adjuster to review it. Unfortunately the dealership has not been able to do this as of yet. I was told that they would not cover the repair without the check engine light being on even though the code was stored in the computer. I have had a repair done previously on this same vehicle with the same company and the check engine light was not on at that time but they covered the repair. I have chosen to go ahead and pay for the repair due to the fact I need the truck for travel this weekend. Additionally, I have read that it can slip into reverse causing the tires to lock up when traveling causing a potential life threatening and/or property issues. I have been without my vehicle since June 10. I emailed the company on 6/16 in an attempt to resolve this and provided my contact information to them. I have yet to receive a response. Originally I was very satisfied with the warranty that I had. Now I hope that they pull through on this.

My head gasket on my Ecoboost mustang ended up being faulty and because of that I needed a new engine replacement. Ford calls me to tell me they need to remove my engine so the adjustor from warranty solutions can come and inspect it. 4 weeks later I get a call saying the adjustor came out and had denied my claim because of an aftermarket part on the car. Warranty solutions has made an illegal clause in their contract under federal law, the clause states you are not allowed to install any aftermarket parts on the vehicle or else the warranty is void. No warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts for non-warranty service and maintenance (other than an article or service provided without charge under the warranty or unless the warrantor has obtained a waiver pursuant to section 102(e) of the Act, 15 U.S.C. 2302(e)! For example, provisions such as "This warranty is void if service is performed by anyone other than an authorized ABC deater and all replacement parts must be genuine ABC parts," and the like, are prohibited where the service or parts are not covered by the warranty. These provisions violate the Magnuson Moss Warranty Act in two ways. First, they violate the section 102c). 15 U.S.C. 2302(c), ban against tying arrangements. Second, such provisions are deceptive under section 110 of the Act, 15 U.S.C. 2310, because a warrantor cannot, as a matter of law, avoid liability under a written warranty where a defect is unrelated to the use by a consumer of unauthorized articles or service. In addition, warranty language that implies to a consumer acting reasonably in the circumstances that warranty coverage requires the consumer's purchase of an article or service identified by brand, trade or corporate name is similarly deceptive. For example, a provision in the warranty such as, "use only an authorized ABC' dealer" or "use only ABC' replacement parts," is prohibited where the service or parts are not provided free of charge pursuant to the warranty. This does not preclude a warranty from expressly excluding liability for defects or damage caused by unauthorized articles or service, nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused. I have talked to the adjustor and he can provide no proof of my aftermarket part causing the failure of the head gasket. This company is illegally/wrongfully denying my claim under federal law and now I have gone almost 2 months without a vehicle and they refuse to comply. On top of that I have paid around $1,200 in insurance and car payments for my vehicle to just be sitting in the shop and not be worked on due to this companys lack of knowledge on federal law/ deceptive practices. On top of all this, contradicting themselves, I had my A/C compressor replaced under this warranty for $2,800 with the same exact modifications that I have on the vehicle currently and it was replaced without question. So this company seems to be picking and choosing to replace the parts on a vehicle only when it is convenient for them and without the customers best interest in mind. I hope this case gets resolved soon because everyday my vehicle is in the shop, the more money I am losing with it just sitting there.

My husband had an accident on February 9, and the insurance company totaled the vehicle. The insurance company was very professional and settled its portion of the claim on February 28. We filed a claim to GAP on March 9. The lender emailed documents on 3/6, and I also email documents on 3/10. I spoke with a representative on 3/13 at 3:34 pm, and the representative stated that the email address on the document request form that they sent me was incorrect and to forward the email to a new address. On 3/19 at 4:01 pm, I spoke with ***. *** stated that they had not received the documents from the lender, even though the lender had confirmation that the documents were emailed on 3/6 and 3/10. I called the lender, and they emailed the documents to me, and I forwarded the documents to GAP. At 5 pm on 3/19, I spoke with Shameka to confirm that they had received the reports. She verified they did receive the email and that all documents have been received, and all documents would be sent to the adjuster on 3/19 and that it would take 14 to 21 days. I called on 3/30 at 12:07 pm, to get an update, and the representative *** stated that the adjuster had received all the information on 3/19. She also said that it can take up to 14 to 21 days and that on 4/15 or 4/16, the adjuster should be finished, and we will be contacted with the amount they will pay by email. We never heard from and adjuster. I waited until 4/13 at 3:40 pm, to call and get an update. I had to explain to the representative again after informing the representative on the 3/10, 3/13, and 3/19 that there is no service warranty refund. She did state that the paperwork was complete and waiting for the supervisor to sign off on the papers. I called on 4/21 at 1:58 pm, *** stated that the claim was completed, but there was a difference in the value of the vehicle for $1,500 to $3,100 different than what the insurance company paid. He also said they would have to contact the insurance company, but there may not be any different. I called back on 4/27 at 11:02 am, and the representative *** was very rude and did not have any new updates on the claim. I asked to speak to a supervisor or the adjuster, and he left me on hold for over four minutes and then sent me to a lady's voice mail. I called the insurance company on 4/27 at 11:16 am, to verify that the GAP had contacted them about the difference in value, and the representative stated that Gap had not contacted them. She also said that companies like GAP procrastinate when it is time to pay their portion of the claim. I called GAP back on 4/27 at 11:40 am and spoke with Tia, and she said I did not need to contact the insurance company that they had already contacted them. I told her I just talked to the representative and she said they had not contacted them, Tia said the representative from the insurance company would not see that they contacted them because it was in a different department. She was just another representative giving me an excuse. I called back on 4/29 at 10:52 am and poke with Maribel, she stated that they are near the end, and maybe by Friday, May 1, the claim should be completed. Instead of calling that Friday, I waited until 5/5 at 3:08 pm to call back. I spoke with Angie, and she stated that they are waiting on a supervisor to sign off on the claim. This is the same statement a representative stated to me on 4/13. I wondered how much longer it would take and she said about another two weeks. I asked if I could get the amount of the payment, and she said I would have to follow up in two weeks to get the check amount and breakdown. Sadly, after almost two months, they have given us the runaround. The company's customer service and lack of communication from adjusters are ridiculous; my husband and I have been dealing with Gap since March 9, and they still have not paid their portion of the vehicle. Every week it has been an excuse, and every representative is continuously giving me different answered. We are still paying for a car we do not have, and this company does not care.

I purchased my vehicle in October , along with a Pre-Owned 5 Start warranty contract with Warranty Solutions that covers my engine and transmission. In March, I was receiving engine issues and I immediately went straight to the dealership to get it checked out. The dealership did a break down of my engine, which costs $750 to see what exactly was wrong with my vehicle that was initially recommended by Warranty Solutions; which is completely fine and understandable. It comes to find out that I need my entire engine replaced. However, I followed up with the dealership to get an update on my car and now Warranty Solution is not satisfied with what they found. They are now suggesting to troubleshoot other parts that may or may not be covered by the warranty just so they do not have to replace my entire engine. Warranty Solutions' argument is that my granted by engine still needs to be replaced, it is still runnable. It's my turbocharger that is affecting it. However, my engine may stop running the next day, the next week, the next month, or the next year. So I would have to take that risk of being stranded because Warranty Solutions decided that my engine is not worth replacing at the moment. I'm highly upset because this is my mode of transportation to and from work. I have to get to work to continue paying my car and I don't have a car, then I cannot get to work. As a customer, I have yet to receive a notice, a phone call, nor a simple email regarding the status updates of my vehicle. I am currently paying for a rental out of my pocket, which is close to $500 already. Not to mention, that I may have to pay a $750 bill plus labor for a diagnostics that they were not satisfied with. If I'm paying my hard earn money out to a company that guarantees coverage, then I expect that type of service. If my car does not get fixed after this whole situation, then I will cancel my policy immediately and go to another competitor. I purchased my vehicle in October , along with a Pre-Owned 5 Start warranty contract with Warranty Solutions that covers my engine and transmission. In March, I was receiving engine issues and I immediately went straight to the dealership to get it checked out. The dealership did a break down of my engine, which costs $750 to see what exactly was wrong with my vehicle that was initially recommended by Warranty Solutions; which is completely fine and understandable. It comes to find out that I need my entire engine replaced. However, I followed up with the dealership to get an update on my car and now Warranty Solution is not satisfied with what they found. They are now suggesting to troubleshoot other parts that may or may not be covered by the warranty just so they do not have to replace my entire engine. Warranty Solutions' argument is that my granted by engine still needs to be replaced, it is still runnable. It's my turbocharger that is affecting it. However, my engine may stop running the next day, the next week, the next month, or the next year. So I would have to take that risk of being stranded because Warranty Solutions decided that my engine is not worth replacing at the moment. I'm highly upset because this is my mode of transportation to and from work. I have to get to work to continue paying my car and I don't have a car, then I cannot get to work. As a customer, I have yet to receive a notice, a phone call, nor a simple email regarding the status updates of my vehicle. I am currently paying for a rental out of my pocket, which is close to $500 already. Not to mention, that I may have to pay a $750 bill plus labor for a diagnostics that they were not satisfied with. If I'm paying my hard earn money out to a company that guarantees coverage, then I expect that type of service. If my car does not get fixed after this whole situation, then I will cancel my policy immediately and go to another competitor. I purchased my vehicle in October , along with a Pre-Owned 5 Start warranty contract with Warranty Solutions that covers my engine and transmission. In March, I was receiving engine issues and I immediately went straight to the dealership to get it checked out. The dealership did a break down of my engine, which costs $750 to see what exactly was wrong with my vehicle that was initially recommended by Warranty Solutions; which is completely fine and understandable. It comes to find out that I need my entire engine replaced. However, I followed up with the dealership to get an update on my car and now Warranty Solution is not satisfied with what they found. They are now suggesting to troubleshoot other parts that may or may not be covered by the warranty just so they do not have to replace my entire engine. Warranty Solutions' argument is that my granted by engine still needs to be replaced, it is still runnable. It's my turbocharger that is affecting it. However, my engine may stop running the next day, the next week, the next month, or the next year. So I would have to take that risk of being stranded because Warranty Solutions decided that my engine is not worth replacing at the moment. I'm highly upset because this is my mode of transportation to and from work. I have to get to work to continue paying my car and I don't have a car, then I cannot get to work. As a customer, I have yet to receive a notice, a phone call, nor a simple email regarding the status updates of my vehicle. I am currently paying for a rental out of my pocket, which is close to $500 already. Not to mention, that I may have to pay a $750 bill plus labor for a diagnostics that they were not satisfied with. If I'm paying my hard earn money out to a company that guarantees coverage, then I expect that type of service. If my car does not get fixed after this whole situation, then I will cancel my policy immediately and go to another competitor. I purchased my vehicle in October , along with a Pre-Owned 5 Start warranty contract with Warranty Solutions that covers my engine and transmission. In March, I was receiving engine issues and I immediately went straight to the dealership to get it checked out. The dealership did a break down of my engine, which costs $750 to see what exactly was wrong with my vehicle that was initially recommended by Warranty Solutions; which is completely fine and understandable. It comes to find out that I need my entire engine replaced. However, I followed up with the dealership to get an update on my car and now Warranty Solution is not satisfied with what they found. They are now suggesting to troubleshoot other parts that may or may not be covered by the warranty just so they do not have to replace my entire engine. Warranty Solutions' argument is that my granted by engine still needs to be replaced, it is still runnable. It's my turbocharger that is affecting it. However, my engine may stop running the next day, the next week, the next month, or the next year. So I would have to take that risk of being stranded because Warranty Solutions decided that my engine is not worth replacing at the moment. I'm highly upset because this is my mode of transportation to and from work. I have to get to work to continue paying my car and I don't have a car, then I cannot get to work. As a customer, I have yet to receive a notice, a phone call, nor a simple email regarding the status updates of my vehicle. I am currently paying for a rental out of my pocket, which is close to $500 already. Not to mention, that I may have to pay a $750 bill plus labor for a diagnostics that they were not satisfied with. If I'm paying my hard earn money out to a company that guarantees coverage, then I expect that type of service. If my car does not get fixed after this whole situation, then I will cancel my policy immediately and go to another competitor.