Waste Management [WM]
Reviews and Complaints

I tried to adjust service in March of 2022. They were unable to. Since they were unable to make any adjustments to correct my service, I've tried to cancel since May 2022.

I've used chat, customer service, account managers (several I have had direct e-mail contact with as well), the manager for account managers, accounts receivable (on June 13), wmcares.com, and ntoacs.com. They all promise a call back within 48 hours. Hasn't happened yet. When I spoke with accounts receivable, I told them I'd pay my bill in full if we could get the issue resolved. They waited on hold for account management for a long time and they ultimately gave. Internally they couldn't reach anyone - and they just gave up (making another promise for a call back within 48 hours)

Since they could not make changes to my service (increasing it), I was forced to cancel and get replacement service that could meet my needs. WM has since placed their bins in front of the other provider's bins and have not removed them despite repeated requests to do so. This is now causing the other service to be backed up and is creating waste issues

I've tried to work with them cooperatively for months and they always say that they need to escalate it and I'll get a call back within 48 hours.

I don't ordinarily complain, but no one from the company has been able to follow-through. It's well-documented and each time I talk to someone, they say it takes them 5-8 minutes to review the notes because they are so long. Even their own reps acknowledge that it's a bad situation and that I've been through a wringer. I feel like this is the last resort.

I am writing regarding the $8.50 monthly fee that Waste Management waives if a cusomer agrees to receive their bill online and also agree to autopayment directly from their banking account or credit card. I find this to be a discriminatory practice. Specifically, discriminatory toward the senior citizen population.

I am writing to you regarding my parents service, 83 and 88 respectivly. They do NOT receive their monthly billing for any service online. I would like to speak to someone about having this fee waived. This is ageism at its worst.

Please contact me regarding this matter. Thank you.

Cynthia Davis

602.541.8183

No one at the local office for two years, then no one can set up an account for sharp containers. Told by my local office to set up a new garage account because they cannot do that here... but after they can convert it. Well that did not go well. Gal went on vacation and the only one who knows how. So they delivered a garbage cart. I put it in MY truck and took it back the next day so I would not be charged as there is no way to prevent people putting their garbage in it.

Well now I have a bill for $19.46 and have spent 30 minutes on hold only to be told they couldn't help and gave me the voice mail for a supposed account manager. The frustration is absolutely absurd! I would use anyone else if it wasn't a damn monopoly.

I called to cancel my service, a month later I got a notice that I owed a cart removal fee and invoice/late fees. I contacted customer service, and they said the fee is listed on “all invoices”. I never agreed to this fee, and this fee was not in place when I signed up for service and received the cart. I would like to waste management to remove the fees that they charged after I cancelled service, I am including an invoice from when I started my service with waste management and received this cart, to show that the cart removal fee was not listed here. I would never have agreed to receive a cart from waste management if their was a removal fee for returning the cart. They cannot charge me for a service that I never agreed to. I understand they may have at some point instituted a removal fee for new customers that received carts after this policy was in place, but this does not apply to a customer that received a cart when this policy was not in place. This was not part of my contract for service with waste manaagement.

Since January my rate for pickup has tripled. They maintain that there is a fuel surcharge - that does not mean that they should GOUGE the public. They are charging enough to one customer to cover the entire neighborhood.

My rate went from about 37 dollars for 3 months to $107.

Leon MIller

1320 Trafalgar St

Teaneck NJ 07666

[protected]

My office has called many times to resolve this and then it landed on my desk,

I myself have called many times and can't get through to anyone who can help me.

Last time I called we were going in circles to 4 different agents. Been on the phone for over 2 hrs with this ridiculousness and no one knew anything about anything.

My interest was to keep WM but we have cancelled this account over a year ago because City of Reading in Penn has made this property and every property under 6 units (Attachment below) mandatory to use their trash.

We had Cancelled Long ago and WM had continually charging me on autopay when the city of reading was picking up the trash.

WM have been charging me unfairly for over a year and owe me money for the year I was charged unrightfully.

Because of this incident I have begun to stop using WM at other locations and new projects coming up, I'm realizing the professionalism and customer service has reached new lows on WM end.

Hopefully someone can take this to their attention this way or another.

This is not the first time they missed pick up my recycle bin, also they promised to do it same day or next day. Well it pass two days and my bin it's still outside in plain day light summer. This happened July-13-2022. They're good to billing but they do not do their JOB!

It's July-15-2022 Friday 3:08 pm and still not coming!

This is the bin number: R95 005043

We have a 3 year contract with Waste Management and after two years they are saying they want triple our rate. The contract was written for 3 six yard dumpsters and they say we are only paying for one and the contract was made by them. Now they will only pick up one of the dumpsters not all three. I have had two calls into them and they have been picking up all three for 2 years and all of a sudden they say they will not pick up all three when we are only paying for one. This mistake is on their end not ours. They wrote the contract stating all three for a cost of $757.57.

Leaves and yard cuttings placed inside clear plastic bags at 6230 SW 21st Street Plantation were left on Thursday ,June 30th 2022,which was a regular pickup day was left outside the curb and ignored by Waste Management. After calling the management and had spoken to several people, I was informed that the driver would return that very same day to pickup but he never returned. After calling for three straight days, June30, July 1 & 2. I falsely told that a truck is being scheduled to come out, however, NO TRUCK ARRIVED.

On Saturday July 2, we received a violation letter from our Home Owner Association saying that we are in violation of leaving trash out. My husband had

to remove the yard trash himself which caused an accident .I am very disappointed and angry that my yard trash and clippings were not picked up.

I am hereby filing a grievance against your waste management company unless this matter is investigated and resolved. We would like an explanation as to why our trash was not picked up and we are seeking compensation for the cost of removing the trash and the subsequent accident that occurred.

WM makes it super difficult to discontinue the service. You need to wait for at 20 minutes to reach to a person and then they would transfer your phone call to cancellation department. Then you have to wait for another 1-1.5 hours and the call could be disconnected at any time. I also tried live chat but I was told they don't have the permission to cancel the service online. I mailed a certified letter to cancel the service in June but still receive the bill in July. You don't have any other choice. You can only call them again to close the account. The service can be only canceled every Saturday so you may need to pay another 1-2 weeks' service fee plus $75 for picking up the container. I have never heard about this charge from other companies. WM is really terrible. I won't use this company anymore.

https://www.sandiegocounty.gov/content/sdc/deh/waste/hhw/chd_hhwfacilities.html

The address above is where the HHW contact info is to set up an appointment to drop off household hazardous waste for the unincorporated areas of San Diego County. I've called twice this morning and talked to two different idiots who had absolutely no clue what they were doing. One woman gave me a phone number to call, but the woman who answered said she was sorry but she couldn't help me with that. The next operator transferred me somewhere, and the line eventually went dead. I've dropped off hazardous waste before at the transfer site in El Cajon, CA on Bradley Ave, so I know it exists. How are people supposed to comply with the law if the people who are answering the phone don't know what they are doing?

In doing more research online, I found that I could make arrangements through r-1-earth for them to pick up the hazardous waste. Still, extremely bad customer service!

We just set up an account but have decided to go with another company. We have called three times and were on hold 1-1.5 hours each time with no answer. I tried selecting "cancel service and switch to new address", option 5, instead of "cancel service for any other reason", option 6. The phone was answered immediately and they transferred me back to the other line with the 1hr+ wait.

I canceled my service with Waste Management March 3, 2022. I had several commercial accounts. First of all the representative that spoke to me on the telephone was rude. I did not have a contract with Waste Management and they had to cancel my service. I was also notified in a letter that they were going to start charging 20 % environmental charge as of May 2022 and if you did not agree you could also cancel. I did get charged the 20% charge even though I canceled. My complaint is they left their dumpsters and individual containers on my properties for almost three months and they were unsanitary and my tenants complained. After turning them into the Better Business Bureau twice they picked up my dumpers and I received a bill which is Over charged and I do not owe them anything. I do not have a contract on any of these properties and no where on my bill did it ever say 215.00 for each removal plus a fuel environmental charge of $569.50. 1) Bills I am filing a complaint for are as follows: 1204 N 22nd, St. Joseph,Mo 64506 they sent me an invoice of $1429.50 and I have not had service with them and do not own any unpaid bill- 2)Woodlawn Apt complex 215.00 for removal and $505.60 fuel charge

3) Hillcrest Apts $215.00 plus fuel /environmental charges of 151.28

4) 2335 North Belt Hwy 215.00 plus 153.83 fuel/environmental charges

5) 2019 Beattie 215.00 plus environmental charges of 148.75

6) 860.00 for picking up 4 plastic containers and $405.86 fuel environmental charges 7) Eugene Field Apt 215.00 plus environmental charges of 148.75

8)1202 North 22nd 860.00 plus environmental charges of 405.86 I want these charges removed or I am going to turn this cmplaint into the] better business bureau or hire an attorney. They are the most dis respectfull company I have ever done business with. I paid them for all these accounts 'for over 15 years and never missed a payment. The reason for canceling was because another company is my town is 1/3 the price I paid them all these years . These invoices total $4880.57 ! I do not owe these invoices and please help me straighten this out with this company

Our recycle bin is supposed to be serviced (emptied) every other Friday as per Waste Managements schedule which I have a hard copy of. June 10th no service was done. July 11th the truck came and emptied the recycle bin. Next date for this service was to be the 24th of June and again no service rendered. I waited till Monday morning and called in to report that WM was not living up to their service arrangement and I was paying for garbage and recycle bin pickups.

The telephone person for WM stated that the bin would be emptied in the next 24 to 48 hours. This was not done. I called again and stated that for the month of June the recycle bin was emptied once. Now the next date for recycle is July 8th. This back and forth has been going on since February of 2022. I have literally complained at least 4 to 6 times per month on Waste Managements lack of providing the stipulated service and I am still paying for both garbage and recycle bins to be emptied.

___Recycle bins not picked up on Rollingwood Dr Greece NY 14616

on Fri 6/17/2022.

Garbage was picked up

Recent garbage/waste collection truck drivers that pick up our residential garbage cans from in front of our house every Thursday, somehow damaged our garbage can. There are puncture holes and gauges all over the body of the can, half of one side is missing a chunk of the plastic, and it was smashed so bad the lid won't align to close it. I'm assuming it was caused by the actual garbage claw the employee operates while picking up the can to dump in back of the garbage truck.

I called on 6/2/2022 and scheduled a bulk pick-up that was to be picked up 6/7/22. Pick-up has not occurred. I called 6/8 and was told my picked up would occur. Item still not picked up. I called 6/9 twice first call I was to be called back with an estimated pick-up time-no return call. Called a second time I was promised my picked up would be on 6/9. Still not picked up called again on 6/10, was told my item would be picked up by 7:00pm-asked for a supervisor/manager to return my call. Received an automated message that the pick-up would be delayed until 6/13. I have called twice on 6/13 was told I was on the schedule for today maybe picked up between 1-4pm.

During today's pickup, June 13, 2022, at Buffalo Grove IL, om Pauline Ave between 103 and 107 garbage was spilled the trash on the road and left without cleaning a mess after himself

It's been a month now since our recycling has been picked up. A month ago I called six business days in a row and was told it would be picked up the next day. The sixth day I was told not to bother to call anymore as it wouldn't be picked up until our next normal pickup day. Our normal day was yesterday (June 10th) Our recycling bin was out at the curb by 6 am and by 7pm still hadn't been picked up. I fail to understand why this company can figure out how to pick up our trash bin but not our recycling bin. Helping our environment has always been a priority for us but I think we will just give up on that. I would like to make arrangements to have the bin picked up and we will just do trash as that's the only thing this company can figure out how to do.

Since the city pays our bill directly we have no choice but to put up with the poor service and customer service this company provides.

Georgia Elder

We signed a contact with Waste Management back in 2014 for the trash pick up at our business.

Just this week I’ve made several calls to them telling them that their last price hike has put them too far over what our small business feels comfortable paying. I talked to a Paul and a Colleen both were to call me back the following days- it never happened.

I was told that although we signed our contract back in 2014- they do not need to have anyone renew the contact as they are allowed to auto renew you for three year terms. They are also practicing price hikes every quarter at the minimum rate of 20%

When i said that I would need to get a smaller dumpster then because the rate is just too high, I was quoted $50 less a month (we have 1 pick up a month) but was then told to think about my decision because it would be a $700 fee to have the dumpsters changed out.

Feel like we are being held hostage and want nothing more than to move on from them and get the lower rate from a new company - we’ve been a great customer for 8 years on auto pay so all payments were always current- this is just crazy. Please release us!