Waste Management [WM]
Reviews and Complaints

Today on 8/25/2022 at 6215 Streamwood Lane, Matteson, IL 60443, I set garbage bags outside on the curb to be picked up today. I had 15 bags in addition to the 96-gallon container. The associate who picked up the garbage refused to take all 15 bags and stated he could only take 2 yards. He left 5 bags on the curb. I called Waste Management and was told the limit is up to 3 yards, which is approximately 15 bags. I've been living here for over 35 years and never an experienced like this. This is the second time I have had to complain about the same associate who comes to pick up garbage. He told me I needed to get another truck to come out for a charge or hold on to the bags and set them out for next week pick up. I guess he makes his own rules of what he can do and cannot do. I really wish he would never come on my route to pick up my garbage again.

8/24/22 I called today to cancel my trash service. I was on hold for 2 hours. Nobody answered my call. While I was on hold I went to the waste management website. I saw the support at the top of the page so I clicked on it. I saw cancel service so I clicked on that. I saw live chat and then some phone number. Well I was already on hold for over an hour so I chose live chat. I told them I waned to cancel my service and that I was on the phone on hold. That person lets me know they can't cancel service over the live chat and that I needed to just stay on hold. I was on hold for 2 hours nobody ever answered. I tried to call back and found out they close at 4:50pm so I was on hold for 40 minutes for no reason. The reason I'm canceling my service is because you charge way too much. I am a single person living by myself and I have one trashcan my bill if I chose to stay with you is $187.60 for 3 months. Now this price goes up every time I have a payment. I know someone who has a family and they have 2 trashcans and they pay $130 every 3 months. Something doesn't seem right. I have complained about this before and my bill was reduced for a few payments but it started going up again. I don't want to hear about fuel prices causing it to go up because fuel prices have dropped but my bill goes up. I want my service canceled immediately. Tomorrow 8/25/22 is trash pick up day and that will be the last pick up.

You need to change your cancel service button on your website and take the live chat off being you can't cancel your service through the chat. I am copying this for documentation.

I have filed multiple requests for repair of trash can / lid, it has now been 5 months and still no resolution. Both can and lid were damaged when I moved into the residence. I was given commitment dates through website which are never met. Called and discussed issue with live person, told it could be up to 12 weeks... Now coming on 20 weeks... For a lid... Crazy. I have been trying to get this issue resolved is april 2022.

I started with WM in April of 2021 and was offered a special price of 60.80 every 3 months (confirmation # [protected]). Since that time, my bill has increased to the current amount of 92.69 every 3 months. I did not agree to and was not notified of these increases. I cancelled my service and was made aware of the 75 dollar pick up fee. I offered to bring my cans to the company site and was unable to do that. I would like the additional 32 dollars that I have paid over the past 9 months to be applied to this pick up fee. I talked to a supervisor who was very rude and unhelpful. I am in the process of leaving bad reviews on every site I can find. Very unhappy with service at WM. Robin Behr 4990 twin gulch ct colorado springs

Aug 18 Powder creek off Foley road Belleville IL schedule for Thursday’s Trash pickup did not happen. Cans in place the night before. Truck blasted thru the neighborhood and picked nothing up. Called the next morning. It will be picked up on Friday or Sat. Did not happen. Neighbor called told Friday or Monday. Did not happen. Called myself on Monday it’ll be picked up Tuesday (today) did not happen. And each time the job is shown completed on the phone self service line. Someone in the Belleville area is lying and falsifying reports of completion. this has also happened two times in the last two months with yard waste. We pay full price for partial service. Let us know if we need to look for other service please

I scheduled a large item pickup for August 10th, 2022 (king mattress). As of today (8/22/22) the item remains at the end of my driveway. I have called Waste Management’s customer service line every day since 8/11/22 (sometimes multiple times a day). Each day I receive one of three responses:

• “The item is scheduled to be picked up today.”

• “Our system shows the item has already been collected.”

• “We will be sure to have a Route Manager contact you within 24–48 hours to let you know exactly when your item will be retrieved.”

Regardless of the response, my item remains at the end of my driveway. A Route Manager has never attempted to call me, and a service for which I am paying is not being completed. I am told every day that someone will be there that day to pick up the mattress, so I am afraid to bring it back in the garage in case I miss the pickup.

However, my neighbors are complaining, I have spent several hours on the phone, and Waste Management absolutely refuses to perform their service, or put me in contact with anyone who can help me.

I feel like I’m being held hostage over a trivial matter (garbage pickup), as mattress disposal options are very limited in my area.

I don’t know what to do.

Canceled service July 30 2022. We have had service with you for 7 years. Received a bill for $86.91 so called to find out why. Was told being charged $50 to pick up container and $36.91 for environmental. Never had contract and never agreed that I would pay to have you pick up "Your" container. Our HOA asked for everyone to change service because trucks were damaging our roads or would have continued service. I will no longer recommend you to anyone else.

The recycle guy runs late so he grabs the can starts driving while emptying it then throws it down half down the block. I would appreciate it if my cans were put back near my own home not half down the block. We do pay for this service if he is late it’s not my problem he should still stop pickup the can dump it then drive not pickup the can drive wile dumping it then toss it wherever! Had I known I could attach a video I would have took one since I watched him do it.

I don't understand why can't talk owner of the company. I was already told look about associate in suppose be executive office that look and did some digging and look to in one day when wasn't true. I figure since told that at least can go extra mile go ahead do it since wasn't able look while in garbage truck. I was told company worry about losing billion dollars from helping someone find their clothes that wasn't able get access to while in garbage truck be able look before got to landfill. I know there good Samaritan help person out to giving them peace of mind. I notice in this company don't seem like much of that. I hope there one if possible.

Was at Prince William County Landfill on 8/19/2022, at approximately 10am, and driver of truck 467 passed me while I was opening my turnbuckle, I then passed him, since he was so courteous, and he got out and started yelling at me, telling me if I wore the proper shoes, I wouldn't have to do my turnbuckle away from the dumping area. But I have always done this and out of common courtesy, most drivers would wait. The he kept yelling at me, so I got in my truck and shut my door, to get him to leave me alone, and to pull forward to finish dumping, making sure all trash was off, then when I got back in my truck, he had almost backed up to my front bumper, I guess trying to block me in, but fortunately, I am a better driver than he thought and got away from him easily. Then I pulled away and went to an area to close of my truck, and his was videoing me, so I started laughing at him. Would like to state I am a WOMAN, and don't expect this type of stuff from an overbearing man, who is just being plain rude. I will tell you that I met his rudeness with my rudeness, but you should inform your driver to stop harassing women. Totally uncalled for, when he was the one to start this calamity. I am a female driver who drives for Cardinal Disposal and my name is Gina.

The WM customer ID# is [protected]

Invoice # [protected]

We have been charged "overage service fees" without our acknowledgment or agreement for any such charges. These fees started in June of 2022 and July 2022. We never received a phone call, email, or any other notification from the driver or from anyone else. We have been overcharged $268 which we expect to be refunded.

I have spoke with Catherine Maldonado from your Phoenix office, she claims nothing can be done and expect us to consider signing a long term agreement. This is ridiculous. We did authorize any additional charges or increase. It's reasonable to expect communication and confirmation before this would happen.

My email is [protected]@gmail.com

Contact number [protected]

Waste management’s iPhone app is terrible. I couldn’t log on for some reason, and tried to chat with them so I could get my bill paid. After waiting fifteen minutes, being 3rd in queue I gave up. Don’t even bother trying to reach somebody by way of phone.

Once I was able to log in and pay my bill there is a $50 resume service fee, as well as a finance charge. Trying to contact anybody to discuss this, just as ridiculous. Chat window says I do not have a service address, I assume since they’ve cancelled my service. Not sure.

You can’t get ahold of a representative by chat, or phone to resolve issues.

These fees are excessive especially when there was an issue with the app when I tried to pay. I do not even have one of their cans.

Completely dissatisfied with the new ownerships, availability and enormous fees.

When your garbage and recycling men pick up the cans they do not make sure the can is fully empty before putting it back down. If there is garbage or recycling still in the cans it goes in the road and they do not get out to put it in the truck. This is the 3rd time it's happened at my residence. We had to stop a truck driver today to pick up the stuff that was left in the toad

My complaint unresolved because waste managment garbage truck didn't want search for clothes when on truck contact you all right away. Trying get someone do job should done beginning look for my clothes. I notice clothes tye dye teal light blue Capri 5 pocket zip front,black pull over hoodie, dark grey leggings, and grey ankle sock,pink tank top,white green strip tank top,light blue tank top front part chest design like Indian style.. missing towards end June going beginning July where kept getting told had wait hear back from someone didn't towards end July towards beginning August I been calling waste managment landfield in brimfield Illinois to see look around see someone can help me with finding clothes in landfill garbage bag since didn't look first place while on garbage truck before got to landfield. My address 1220 E. Corrington Avenue Peoria, Illinois 61603. I was told legacy one come pick garbage at the address but garbage truck says waste managment talk both no one wanted help retrieve clothes off garbage truck neither wanted search landfield. Picture below similar what Capri look like. Thanks

Waste Management will no longer pick up my trash because of a "change in their policy". I am disabled. When I called last week after a missed pickup, the supervisor told me they would try to again accommodate my needs, and she said she would personally call me back when she found out if it was possible. She never called back. After waiting 7 days, I called back and was told that there was nothing they could do, and I should have discontinued my service when I first called in, and that I was also responsible for the this week's missed pickup they never made.

They also refuse to refund over two months of what I paid for pickups, saying "Our policy is we do not make refunds".

I would rate their service as 2 stars at best, but if you ever have any problems, you will be crap out of luck, unless you don't mind being lied to, and screwed out of your money.

So on August 10th, 2022 at 1:38 the trash guys were very rude. So began of July I ordered second trash can never told there be an up charge or even got a bill for it. They said we would have the second one by the 19th of July and never got it until August 2. It was the day before trash pick up. So I filled it up with trash and put it out so the trash guy could take it and failed to take it. So today the second week of trash day I put it out again. This time I watched them not take it again this time I asked why they not taking it. The guy was really rude and said it because I'm not paying for a second one. I told him I ordered the second one you guy did give a second one and because you guy made the mistake by not billing us or us or telling us we would have to pay more. When I told the guy that he said that was none of his business and that he doesn't care he still not doing it. But that same guy took full trash that was not waste management trash which I was told from you guys if it is not one of your trash cans that don't have waste management on it you can't take it. I took pictures of the trash can full and empty by those same trash guys. The trash can was a toter trash can. I also saw them drop trash out of the trash can and not pick it up and leave it on the ground. I want to know why is it ok to take trash from a trash can that is not yours when I was told by your company that they can't do that if it is not one of your cans but can't take a trash can that was dropped off by you guy which we did order to have two trash cans.

On 8/9/2022 around 10:15 am, our trash truck collectors knocked my cable line loose from the pole. Then they picked the wire up and threw it in my yard! This is the 2nd time this has happened and it is always the same 2 people! The other trash truck collectors manage to never knock my cable lines down. It's always these 2. If the guy driving the truck stop driving it and spinning corners so fast and take his time and pay attention to what he is doing this would not happen. I took the truck's tag number. When I called waste management they said the drivers reported it but when I called my cable company they said it was NOT reported. Every time this happens I have to wait hours before my cable, to which I pay on time every month, just like my waste management on my water bill, is restored! Now me and my children have to wait until 5 pm this evening before service is restored.

To whom may concern Capri that thrown garbage man very valuable to me and trying retrieve the Capri pants want the waste management make exception took while here from supervisor see if can search Landfill for capris In case of it not being buried in landfill if buried if can dig up landfill see if can retrieve my capris. I don't mind if soil or anything just want to retrieve my Capri aqua marine color. I call right away in towards end June on Thursday garbage picks up all way beginning July.Thanks

2022-08-05

I am a 69 year old disabled, empty nest veteran. I was having troubles carrying my little rectangular green recycling containers down my LONGG driveway. I ended up purchasing a blue rolling recycle cart similar to, but smaller than, my rolling WM 96 gallon trash container. My reasoning was to eliminate the driver and I from having to lift and carry the individual containers since the trucks are capable of lifting containers for both trash and recycling. Additionally, I would have to go to the dump office roughly once a month (+/-) to exchange a container(s) due to broken out corners from the driver(s) stacking them, especially during the winter.

I turned in my three broken containers, and although my recycling was still being picked up using the blue rolling container, unknowingly, my recycling had also been cancelled. I only found out yesterday when my recycling container had not been emptied. I contacted WM to find out why, and was told i had no recycling on my billing. This was weird as I had continued my same payments to WM, but when I checked my account it appears I had built up a credit of $253.00 (?)

At any rate, the woman I spoke with essentially told me that because I choose to recycle, unlike many in our area who put out a filled 96 gallon can as well as stacks of trash bags, I needed to be inconvenienced by lifting and carrying the multiple little green containers down the LONGG driveway, pick up wind blown recycle debris off my yard and street, constantly exchange broken containers, and to add insult to injury, pay additionally for the ‘privilege’ of being environmentally conscious.

My alternative option is to take bags or boxes of recycling materials to the town dump where it is free, very inconvenient due to a couple hours operation two days per week most weeks, and I think WM picks up there anyway.

This is NOT a customer oriented, or environmentally friendly, company by any means...

I have had Waste Management trash service for over 2 years and had no problems at first, until I was late on a payment in December of 2021. I was 5 days late with my payment and went online to pay only to find out that there were fees on my bill that were triple the amount of my actual monthly payment! I called to resolve and about half of the fees were waived. The next month the fees were back! I was told this was a billing error and they were removed. So I continued paying the $23-26/mo my bill was supposed to be. Well the fees kept mysteriously reappearing on my bill and resulted in overdraw s on my bank account. Now I can't get ahold of anyone to cancel my services, after being in hold for hours every day and the fees keep piling up 🤬. AND they want to charge $75 to pick up THEIR container on top of the hundreds they are trying to charge me! I, along with most people I've talked to, am very disappointed with Waste Management