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We didn't have pickup last week as you said due to weather. So we are due a refund for that week. Then this week, no pickup again and we saw where your driver said can was unavailable or couldn't get to it. A total lie! It is a foot from road and over flowing. My neighbor also didn't have his picked up. And his driveway is clear as well!
We need a pickup this week like by tomorrow! Trash is mounting on ground!
This is a contractual failure to us as a clent!
Please let me know when your driver will be here!
Desired outcome: Need pickup asap!!!!
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Waste Management should be contacted in writing right away so that you can file a demand for refund over missed services and also request an urgent pickup. Tell them that it is due to breach of contract. If they are unable to resolve the issue quickly, report the matter to your state’s consumer protection office and consider hiring someone else. Always keep copies of everything.