Waste Management [WM]
Reviews and Complaints

They did not pick up one of the trash on 3936 s Flanders way, that I paid for them to do so that is theft of service. So now the trashcan Hass to sit on the corner for an entire week over filling because they refuse to do their job, but yet they steal money from my account and provide no service. They need to come back and pick up the trash. This is ridiculous you pay for a service just for them not to provide it.

On 4/20/2023 my trash was being dumped. I noticed the driver repeatedly trying to get the van to empty when it was obvious he was crushing my relatively recently replaced can. It was turned sideways and no wonder it wouldn’t empty. He finally put the van down and a bag fell out. He got out threw the bag back in and turned it to the other side. He said it had to be sideways and called then cheap cans. Then with the lid now open grabbed it again crushing it again and still had difficulty until it dumped. We pay allot for this service and if we didn’t have to replace the cans so often maybe we would not have our cost increased

Hello,

I moved to Whitestown, IN December 22,2022. In January I tried to get trash service and was told Ray's was taken over by Waste Management. I went online to try to set up service and I got a reply that the area I live in was not serviced by Waste Management. I called and was told that the conversion phase from Ray's was not complete (I was never a ray's customer). but once everything was complete, I was in Waste Management's que to get a call back to set up an account (i did not get a call back). I went online again in February and was able to set up an account and schedule container drop off and trash pickup. Payment ($68.68) was taken out of my bank account on February 21st I have had several calls to Customer. On trash pickup day my trash was left on the curb. I called and I was told it was left because I didn't have it in a container (I did not get a container delivered). I was told by customer service they had dropped it off, but it was not at my address. They schedule for another one. This was in the beginning of March. I did not get a container. I called again in a couple weeks, and they sent someone out to dropped off a container. When I finally got a container, it was filthy with mud and trash in the bottom of it. I called back and Customer Service scheduled another pick up and drop off. This was March 31st. That did not happen. I called back and was told there was a three-week delay. I waited three weeks, and nothing happened. I went online to check the status of my order and it was marked "attempted/closed". I called again and was told by Customer Service "it's only a can" and that she didn't want me to have a heart attack. I told the young lady it was the principal of the whole situation, and she asked me what I wanted, and my reply was I want the same thing everyone else is getting first of all respect as a customer and the same uniform containers that the rest of my neighbors have. Today is April 21st. I still do not have a proper container. I pray this gets to the eyes of someone with integrity.

waste management have been over charging me for a bill where my monthly service only runs me $43 month now they have generate this system to charge people $150 month and i have only been with waste management since January2023 and so far i have paid over $300 for service and have missed 4 pickups , i don't know what's going on with this company but it needs to stop some people work hard and all these bill people want to to do is mooch off people hard earn money

I had called WM for the past 2 months trying to get new service because we have relocated. I have also emailed numerous individuals with no response. Shannon a customer rep. for waste management let me know that you will have this fixed and removed. Since we were paying for 2 trash services, instead of just the one at the new location. I get to work on 12/1/2022 and BOTH dumpsters had been removed from the old location and the NEW location. Then being charged for the removal fee of $215. I am very frustrated; we have been charged the monthly fee for 2 months when it should have been cancelled, and on top of that a removal fee. We have left multiple voicemails to customer reps, and emails. Nothing has been done on your end to help us, but you continue to bill this company. We have documents of all of what has been taken place.

Can we have an email address where we can send all documentation.

On January 26th of 2023 we received our revised bill including an enormous rate increase for an organics bin that is being mandated by our area. We called an complained that we had not received an organic bin, as a second business at the same address (divided lot) has. Each business has a separate account.

Yesterday, 4/9/23 I called to cancel service. I was subjected to an individual who kept trying to tell me no for about 15 minutes and simply wouldn't listen. Finally, he said "you might have a contract I have to find out, and there might be a fee" I said we did not, and additionally I am canceling due to YOUR breach of service, so this does not apply. Please schedule a bin pick up. He then informed me he would offer me a better rate and that he would email it to me along with the "contract". I never received either.

This Morning I called again (4/19/2023) and spoke to a nicer individual who now told me I have to send a certified letter to an address and that it would depend on the contract. NOONE HAS PRODUCED A CONTRACT. it has not been over 24 hours, and I have no received any email r information.

I request immediate cancellation of service, due to breach of service and contract, and that Waste Management picks up its 2 bins free of charge by MAY 1st. 2023.

I canceled my WM service due to lack of service. I was sent a bill for $94.23 for “administrative fees and cancelation fees.” I terminated our service because it had become a part time job just getting them to actually pick up our trash and recycling. Week after week I had to call because because the service we paid for was not performed. At first they tried to tell me I couldn’t cancel because I was paid through the end of the month. That proved to be untrue. After several calls they finally processed the cancelation. It took multiple calls and hours of my time to cancel.

The cancellation and additional fees are completely arbitrary and random. I could just as easily claim they owe me money. This is abusive, possibly illegal, and definitely unethical activity. this company is literally a garbage company.

I live in Illinois and the price of my service went from $478.45 in 2021 to $722.56 in 2022. After getting no help from the company I asked my Attorney General to help me. I received a refund of $122.56. I was afraid to open the email with my bill this morning with good reason. My bill for this year is $790.02. This is pure price gouging. They lie and say we have a choice of companies, but we don't and they know it. We are on a fixed income and not sure if we're supposed to not get our prescriptions, buy food, or pay other bills in order to pay this huge garbage/recycling bill or just throw our garbage on the side of the road. I can't be the only one and will be talking to neighbors.

I am a store manager and he just left with cursing acting a fool but what caught my eye is that he is dressed in work attire. So I know in my training I know I am told to be mindful how I speak and talk to people while wearing anything that represents my company but to degrade someone because they follow policy because you have a bad day while dressed in waste management gear a vest to be exact is not ok. That is bad business

Had 3 cans out with yard waste. They pick up on Wednesdays. They emptied one can and left the other two. I called and advised WM. They said they they would pick up and the case was closed and the yard waste was not picked up. I then called the next day and was told the same thing. At around 5:15 a WM truck with two black males shows up and looked at the trash cans full of yard waste and shook their heads, took a picture, and drove off. They did not even try to pick the cans up. I am 54 years old and can do it. They had two young men and didn’t even try. Why so I pay for service when the drivers are given the flexibility to not do their jobs. WM is a horrible company and hires lazy employees.

I am a tenant at The Park of Forestdale East in Forestdale, AL. Apparently, there has been some disconnect with the apartment complex and waste management emptying our trash dumpsters. My concern is that your employee left the dumpster in the middle of the road, literally, instead of placing it on the ground out of the way of traffic. I understand that he couldn't place it back where it was previous located because if the amount of garbage but placing the dumpster in the middle of the road doesn't make sense either. I do have pictures. I only included one. I also have a video but it had bad language towards the end of the video. I didn't think it was appropriate to include but it does provide a better view of the dumpster placement.

All I can say is omg! Lisa the bot operator sucks! She cannot answer specific questions and there doesn't seem to be an option to talk to an actual person to clarify what your bot can't answer. I wanted to inquire where to drop off a mattress but the bot operator can't answer that. You website is cluttered and cumbersome to navigate. Unfortunately I don't have other options for service or I would stop wm.

I am writing this email because I am really concerned about how a manager of waste management Denver north mistreats and humiliates drivers. He is a very aggressive person. This person's name is Jorge Camacho. There are 15 driver's workers in the roll-off department., they have been complaints made to other supervisors and it hasn't been any changes. I am very concerned about this matter. I need to have the attention of someone in charge or I will personally contact the department of labor. Please fell free to contact me if you need more information.

Kind regards Ana San Martin

Today we called the Fort Myers, FL Waste Management about our dumpster rental to see when it was going to be dropped off. It was supposed to be dropped off today Monday 04/03/23. The guy on the phone said he didn't see the information after we gave him our address 3 times... Later he comes back on the phone to say, if we had a confirmation number, then he see's our request for today. He then say's due to no truckers it won't be dropped off until next Monday 04/10/23... We got no phone call or email stating this. This is unbelievable. We had to cancel some appointments to wait for a truck that never came. We can't wait till Monday, as we have trash piling up and HOA is not happy. Bad part on Michelle for taking a payment over the phone and not accurately scheduling the drop off. I would like some type of reimbursement for this hassle.

Each week, whomever it is driving the recycling truck comes by, picks up the large blue recycling barrel, drives a little while emptying it and DROPS the barrel in the street or sidewalk. Every single week. Aside from the fact that the barrels are quick heavy and bulky to get off the ground (I am a 67 year old woman), he or she has now managed to break one of the wheels. I simply don’t understand why the trash barrel is picked up and placed back down upright, but the recycling can’t. Worse yet, I will be responsible for paying for a new one. What can be done about this?

Monday March 27,23 at 450pm.

Location Hinton Rd, Social Circle Ga 30025

Your driver picked up on one side of 5he road, on the way back through big gap between houses. Speed on the road is 25. They where 45 or over. Super speeder. We have kids on bikes and walking on the street golf carts going up and down road at all times. They need to slow down

WM took over the contract in our neighborhood about 6 months ago. We used to use Replubic which was nothing to brag about. Anyway, WM start picking up our trash and this past Monday, they decided to NOT pick up my trash, yet the neighbors all had their trash picked up. So I called and they told me my account was suspended for non-pay. I argued that I had paid them $134.14 which is more than the $93.12 that I am supposed to pay. She even agreed that my account was paid through the END of March AND that I had a credit coming back to me for the overpayment. Of course I asked.. how is my account closed or suspended when I have paid more than I owe. Her response floored me.. Well it was late so it was canceled and just paying is not enough. You have to call to have it reinstated.

So they took my money but say it's not good enough to reinstate my account? I'm paid through the END of March but they refused to pick up my trash on 3/20?

So I called and after 20 minutes of arguing Tammy agreed to send someone to pick up my trash. After the trash sat out there for three days I finally called again. The next lady told me that the dispatch canceled my ticket and they I would have to wait until next week during the normal pick up window.

So here I am with more trash that will fit in my bins. By they way.. they will NOT pick up bags that are not in the bin. So my bins are full and by next week I will have enough to fill up two more bins but they won't pick that up because those bags will NOT be in the bins because they are ALREADY full.

This is absolutely unacceptable. She told me she could transfer me to an escalations department but after being on hold another 10 minutes without anyone picking up, I finally just gave up.

I hope someone reads this and reaches out to me. My customer ID is [protected]

I’ve paid Mr Bernerd over 5 times to pick up my trash like he said he would that the last two times he took my money and did not pick up the trash like he promise! My wife wated on him for over 3 0 minutes and he still was a NO SHOW by the time I caught up with him at the gas stTtin he was on his phone yapping all along ignoring my calls and messages on Facebook that I know he read…… if you gonn hire untrustworthy people dont cme pick up my garbage you need to train bernerd he’s been with your comp for to long to steal customer Monies and Igone us

Three years in a row during when it has snowed in Portland, our trash gets delayed, which is completely understandable. However, on the next scheduled pickup date that they notify us of, they NEVER show up. Then, we finally had one trash pick-up, and the next week (no snow this time), they didn't show up again. Each time the person accuses us of not putting our trash out on time. We always put our trash out the night before. There are no refunds, and conveniently, they never show up for their scheduled "additional" pick-ups. I have to take my trash to my work dumpster (I'm a business owner) or take it to the dump. The trash company for my business has never once missed a pick-up. Why can't waste management get it together?

I am having a very difficult time getting a quote to start residential service. I have called several numbers and it is disconnected each time. I tried using your chat feature and was told that you could not provide quotes through chat. I initially started with your website and entered our address and was directed to call the 800 number (which hangs up on customers)

Please contact me regarding quote for service.