Waste Management [WM]
Reviews and Complaints

They have produced documents to the bank which are fake. The banks have paid out under letter of credit and they have scammed us for U$100000 - i have found another company lost over U$800000.

Just had a similar experience. My bill kept going up so I called to complain. The woman was very nice - she lowered it and all was good. Then a few weeks later I get a bill as if I hadn't paid and it had not gone down. I called and they told me to ignore it - I didn't owe anything. Then a month later I get a bill that is almost double what I was quoted. I call back and the first woman said I was charged a "Resume Fee" - and when I started questioning she kept saying I was breaking up and she couldn't hear me - but I could hear her fine. She said she would call me right back and never did. I had to go through the whole process again and the woman tried to help but she kept explaining that my services was cancelled for non-payment with a $45 resume fee plus $10 more for administrative charges. I argued this was robbery - how could they charge 50% of the bill when they didn't do anything. She kept saying that I had let the bill lapse 62 days. When I pressed her for the dates the bills are due she then was flip flopping what she said. I continued to review the facts and then even she could see that the bill was only 30 days late when I paid it so they should not have cancelled the service. She couldn't explain what happened but did fix it for me. I just hope this is reflected in my bill in a few weeks. Very upsetting and just a 'waste' of my time.

We have the same problem with Waste Management. I tried to cancel last year but they said we had another year to go so when it came up this year I was a month off now we are stuck with them for 3 more years because of the "rolling contract". They are deceptive and misleading with their contract. They want to enforce their contract with an iron hand yet they want the ability to change their prices whenever they want.
Ours too is for rental property. We deal with contracts all of the time. We have let our renters out of the contract for individual reasons . We do not want unhappy renters on our property and I don't know why Waste Managment would want such bitter customers.

Several times through out 2014 I've called to let them know recycling wasn't removed. I was told a supervisor would call me but never did. Going to have to ask township for a refund of monthly fee's. Maybe then they'll do something about this worthless company. Could be because they're in Flint it has something to do with it. Garbage city garbage company.

Please all of you contact me. I hate their service. One quarter there was no past due amount, January of 2011 I get a bill that charges the current due amount no problem on my credit card, but then all of a sudden there is a past due amount. Then a few weeks later the reinstatement fee. Nothing in the mail. The only reason I knew is because all of a sudden I was getting an email confirmation for over 120 dollars, bill normally around 90, and then I am being charged separately 38. Then again this month. Funny how all payments are going through without any change to my credit profile. I am calling tomorrow but from past experience it isn't going to be fun. I am going to get an audio recording this time. I setup an email in hope of getting responses to build a profile to fight back.
email me your concise story with how you could prove it. I can easily prove it by showing my invoices to a judge I would even post publicly by just removing my name, account, and address. Take pictures holding up your cell phone or the current days paper, get audio, and get invoices online as proof.
wmbillmonitor@hotmail.com

Please all of you contact me. I hate their service. One quarter there was no past due amount, January of 2011 I get a bill that charges the current due amount no problem on my credit card, but then all of a sudden there is a past due amount. Then a few weeks later the reinstatement fee. Nothing in the mail. The only reason I knew is because all of a sudden I was getting an email confirmation for over 120 dollars, bill normally around 90, and then I am being charged separately 38. Then again this month. Funny how all payments are going through without any change to my credit profile. I am calling tomorrow but from past experience it isn't going to be fun. I am going to get an audio recording this time. I setup an email in hope of getting responses to build a profile to fight back.
email me your concise story with how you could prove it. I can easily prove it by showing my invoices to a judge I would even post publicly by just removing my name, account, and address. Take pictures holding up your cell phone or the current days paper, get audio, and get invoices online as proof.
wmbillmonitor@hotmail.com

I have a similar story...

Our homeowner association changed trash companies so we all put out our trash bins for pickup by Waste management. I put out my 89 year old neighbor's bin since she was out of town. Waste managment picked up my bin, her bin and everyone else's. Then they claimed my 89 year old neighbor never put her bin out and sent her a bill for $75! I called them and explained they have made a mistake, but they claimed they did not. And then they admitted they don't keep records of what was picked up or where! They had no record of picking up 1 or 2 bins at anybodies house! So the $75 charge is just trying to take advantage of a older widow who might feel she has to pay.

I'm going to complain to the BBB and any complaint board I can find. I suggest everyone require wastemanagment sign a receipt when they pick up your bin. That should be a standard business practice anyway -- drop off a bin, have the homeowner sign a receipt. Pick up a bin, sign a receipt. Otherwise the company is just stealing money from their customers.

Hello everyone out there. I was a Residential Driver for Georgetown Delaware Waste Management . We had been relocated from Cambridge, Maryland due to consolidation. Once we arrived there all we heard from the other drivers was how bad it was to work there. Little did I know I would soon find out. After a couple of months and getting to know the Delaware drivers I repeatedly heard them complaining about being cheated on their pay checks. They started showed me their incentive sheet printouts that came along with the checks. By the way, they could"nt mess with our pay yet because they had to pay the Maryland drivers a set pay rate for almost a year cause our routes were not in their system. Being I had worked in the office before I had a thorough knowledge of the formula they used to determine how much the drivers should have been paid. Every single driver that showed me an incentive sheet were being cheated out of $ 100 to $ 300 hundred dollars a week at least. Once I told them this they started going to the Route Manager responsible for their incentive sheets and pay. Next thing I know I started being harassed in every way possible, culminating in being terminated for allegedly having 8 occurrences when it came to find out through my vigorous pursuit of all pertinent records I only had 3 occurrences. It"s like someone else said in their comment. These big corporations and companies do not really care for their employees at all. Due to a severe illness, I had to put doing something about this on hold until now. Now its time to do something about it.

one of the main things in this company is that managers only care about their numbers all the time do not care how or when the roads are completed by drivers. no matter how tired they are, how much sleep or anything else by the life of the deal is bad drivers lie on your face and if you say something you are in the sight of all. keep drivers uninformed of things that happen in the company.

as the saying goes the more ignorant best for them

I had to cancel my account and they made it so impossible for me that I am thinking of renewing the contract, I don't like their customer service, I am a small guy and cannot go for law suit. I wish there was some way out there.

I would be happy to join any class action suit. I was employed by WM and after 4 months got sick. While on short-term disability, they stopped by benefits and paycheck and now my supervisor won't return my calls. They are forcing me out of compliance. The company is evil and is ruining my life. I was an employee in good standing deserving of the benefits and they yanked them negligently. Cigna is outrageous too. If you're serious, contact franniedorchester@hotmail.com. I think we should sic a union on them and unionize the customer service people. The supervisory staff is uneducated and trained to rough up the troops. Not a good place at all. People treated shabbily like the industrial revolution.

You were set up give me a buzz at hosea_4vrs6@msn.com

I know a group of individuals are planning a class action suit against waste.

Give 'em he'll! You were scapegoated from what I can tell.

WM has one of the SHORTEST contract terms in the INDUSTRY, read any of your vendor agreements, ALL of them from Security to building leases etc "rollover"
our competitors have FIVE year terms!

You are right on.I worked for lousy company, and i saw what was going on in my own county.The stupid County Administrator signs a lease with wm and then lets wm sign another lease on our transfer station, and waste management is not even using transfer station, just their way of locking their selves into the county.
waste management doesn't acknowledge their employees(the little people that make it work).
dianemac

They did this to me too, I asked them to swap out my 4 yard dumpster with a 3 yard dumpster and they said I had to sign a form to get this done. What they don't tell me is that on the back of the form was a committment to a 36 month contract.

Need help wm and city of Oakland they want to charge me $2,500.00 on back fees plus thanks

GET THIS: village ordinance states Residents using any amount of water are forced into Groot garbage pickup with village code enforcement. My case: single lady 55 years old with no garbage presently, been rehabbing a home I bought/incorporated area/rehabbing this home by myself - using bare minimum of water, rehabbing three years now almost, and just recently Groot started billing me the quarterly billing...so far maybe $200.00 plus dollars. I do not live in the home therefore I am not a Resident, Groot states I am using water via village house is located in, and therefore Groot has drummed up false billing - I have NO GARBAGE and in fact just recently I discovered a new bin in my driveway. Groot tells me that rehabbers' finish rehabbing a home in three to four months; wait a minute I am just a single woman doing all the work by myself. Groot tells me that I am using water, so Groot has to bill me like a Resident using water and living within the house; I AM NOT LIVING IN THE HOME. Is this legal? Now village informs me that they the village will not use code enforcement actions upon me - no brainer, and that is probably because I am not living in the house like a Resident; as all their codes only affect Residents. But wait a minute - what about harrassment from Groot; when I have no garbage. To top it off - where I do live as a Resident; we have had garbage for 40 plus years now. What do I do in this case people? Any advise for me...would be greatly appreciated before they Groot ruin my credit rating. And I have not paid a penny, and do not plan on it; as I have no garbage, and no prior account for Groot and this house.

Waste Management has been sending me bills for years for waste removal service at a property they have NEVER serviced for trash removal. The borough that I live in has a different company for waste removal, plus the house had been vacant for over 5 years. They sent a bill for several years to a collection company, and they still send me bills even though I wrote to them and explained I am not their customer. I even provided proof of the borough where the property is located, along with the LISTED waste removal company which is a competitor of WM. They have never ONCE picked up a lick of trash from this property, not even a gum wrapper, but they are trying to scam me for over $1, 000!

This company is corrupt and needs to be investigated and shut down.

My husband and I had cancelled services with Waste Management because we felt their prices were too high. After a month, we decided to use their services again because we were unable to find another company within reason for our trash services. My husband called WM and asked if there would be a fee to continue our service with them and the representative, of course, said NO. So we go ahead and continue using their service, and this month, we received 2 bills totaling $147.59 from these [censor] that includes a "$55 resume service fee. "ARE YOU FREAKING KIDDING ME!" I just discovered another company that services our area and when i contacted them, they informed me that they only charge $20 a month for a 65 gallon bin! Thank God for them, but boy do I feel stupid for wasting my time and money on WASTE MANAGEMENT...I would NEVER recommend or use their services ever again!

Here it is again. These corporate companies taking advantage of devoted customers. I'm ok to spend a little more for a service, if I am getting good service. Corporate know this. their for, they precede to raise the price gradually with mainly greed in mind. Unless you call a competitor you well never know how hi is to hi. But why would a question it, surly this is the industry price plus some . Besides I'm a good customer their is no reason to gouge me. Then time moves on and it become obvious. $ 318 a month for every two weeks for 2 yard box. "really" what is going on. What, s the competitors price? " What" only $135 O my god They are ripping me off. Then comes the " shaft" when you want to cancel. This is how this generation of large corporates work now. Supported by our courts and no government guideline to help the consumer. I Be leave I will consider throwing my trash out the window.

September 5, 2017 was my last day of garbage service with Recology because that is the day i moved out of my rental and moved into my current rental.
February 6, 2018, I received a Notice in the mail from the property management at my CURRENT RESIDENCE TO VACATE THE PREMISES BECAUSE OF AN UNPAID BILL with RECOLOGY at my previous rental. WHAT?!
I called Recology and the person i talked to had a very heavy accent barely comprehensible and had to spell out her email to me because she wants me to submit "proof" that I actually moved out when i say i did. When i closed the account back in September the customer service person i spoke to did NOT have an accent. So obviously the current customer service person expressed disbelief that i closed the account because she's not the person i talked to. Anyway, They have an interoffice problem in accounting and they're trying to pin their mistake on me.
I DO NOT HAVE NOR HAVE I HAD AN ACCOUNT WITH RECOLOGY EVER SINCE I LEFT THE RENTAL IN SEPTEMBER OF 2017!
Why is Recology threatening my current RENTAL PROPERTY MANAGEMENT with a lien when i don't have service with them and haven't since i moved out. Why is Recology putting liens on landlords for a tenant utility bill in the first place? That doesn't make any sense to me at all.
The problem with all of this is I'll probably end up homeless because of the way Recology goes about trying to collect on unpaid bills...AND IN MY CASE THERE ISN'T AN UNPAID BILL..and now i have to submit copies of my personal documentation that is confidential like the PG&E closing bill, AT&T closing bill, etc and i don't feel comfortable giving them my accounts information. If they can screw up by not closing my account and charge me anyway, why wouldn't they use my personal identifying information for illegal purposes... .I could just imagine ...with all of the illegal immigrants in California it is not far-fetched to imagine that my personal identifying information can and possible will be used for identity theft purposes...

This company is FRAUD, and scam, i used to have service with them for a long time, then suddenly in one month they overcharge me about $3000, for calling "Overage" charge, which was not true, i used to produce the same amount of trash for more than 3 years, they keep calling me to collect, but i defiantly refused, and asked to challenge them in court,
Stay away from WM, all fraud and rude customer service.

As the former WMI employee accurately pointed out, my quarterly bill increased almost every single time. When I had enough and cancelled, I was told that they could significantly lower my rates! That's 100% proof that the incremental increase in rates to existing customers is not warranted, it's merely gigging existing customers for more money and hoping they won't notice. Then they surprised me with a $25 tote removal fee. I could deliver their totes anywhere in the city for $1 of my fuel and would have gladly done so had I known there was a fee equal to a whole month of service for picking up their own totes. I will never do business with them again and I will tell others to avoid this company like all other morally bankrupt corporations.

Don't sign a contract with them. They will lock you into a rolling contract. In order to cancel you have to send them a certified letter 90 days in advance of your 'expiration date'. If you don't, your contract rolls over for an entire new term. In my case it rolled to another 36 months. If I cancel, I have to pay a pickup fee $100, plus 6 months of billing in my case $906. Beware of this company!

I am a customer of Waste Management & have been for the last 9 years. There was a random charge on my last bill of $18.48, I didn't look at my bill closely, so paid it. On my latest bill the random $18.48 has been added again. I phoned WM today (08/19/11 - spoke with a customer service rep, then Stephanie Floor Lead/Supervisor) they told me it was their mistake & they couldn't explain why it had been added, but I have to pay it anyway & they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake then to be reimbursed in two months time. I was told if I do not pay this random added charge, I may incure late fees! After hearing this I asked if I could speak with a Manager, only to be told that the Manager had just gone into a meeting & will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now have to overpay on this bill when I can't afford to.