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Waste Management [WM] Customer Service Phone, Email, Contacts

Waste Management [WM]
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4.2 13 Reviews 653 Complaints
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Waste Management [WM] Complaints 653

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12:37 pm EDT
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Waste Management [WM] Waste management charge

I was never informed of 75 charge for picking up trash can because I am moving. Ridiculous charge and awful customer service. Never again will I use this company. Lady tells me their local office is still closed due to Covid so I can’t just return it myself. That’s the biggest crap I’ve ever heard.

Desired outcome: Remove fee

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12:13 pm EDT
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Waste Management [WM] Garbage truck driving too fast

I live in a tight cluster of apartment buildings on North Alki where people actively walk their dogs, their are kids playing outside and people walking. Your garbage truck #153149 drove down the alley (which is the entrances to most of these apt complexes) extremely fast for where he was. I went outside to speak with the male driving the truck to simple ask him to not drive so fast down our alley since this has been a common occurrence with your trucks. He tried to ignore me at first and then responded with “if you have a problem, there is my truck number” as he pointed to his truck. I wouldn’t have even filed a complaint had he acknowledged how he was driving and made any amends to the danger he is putting me and my neighbors at by driving this way. He was rude and didn’t care stating something about he only has so much time to get his route done. This is completely unacceptable and these continued actions will no doubt result in someone getting hurt or killed by your trucks.

Desired outcome: I want assurance your truck drivers aren’t going to keep driving well over speed limits and in dangerous manners.

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5:52 pm EDT
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Waste Management [WM] New account for a 4rd dumpster

On April 19th I called waste management to set up a new account for our farm. The previous owners had an account with waste management and we had been sharing the dumpster with the previous owners and realized we need to get our own account. I called waste management and a Kelly Harmon was the representative that was supposed to help me she sent me an agreement to sign and said the earliest they could get a dumpster out was May 2. The agreement came to my email but I did not sign it because the billing address was not correct I’ll ask Kelly numerous times through email and phone call to correct the address but instead I was ignored and continued emails to sign the wrong agreement were sent daily at 3 AM. I called back to waste management and spoke with Michele who was able to update the agreement and send it to me via email to sign I signed the agreement understanding that we would have a dumpster in our name at the farm on May 2, 2022. May 2 came and we had no dumpster in our name the previous owners dumpster was still on location when I called waste management Mike told me oh you won’t have your dumpster until May 31. I said I want out of the agreement because I’m still getting emails daily saying can you please sign an agreement so as far as I’m concerned waste management doesn’t have an agreement from me and they have faulted on their contract by not providing the service which is a dumpster on May 2 which was the date of the agreement and was verbally told to me by Kelly I want out of the agreement I don’t wanna do business with waste management they’ve been poor to take care of and still have and provide me a agreement that I’ve actually signed.

Desired outcome: We do not want to do further buses with WM and want to account closed without charges since services were not provided

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5:36 pm EDT
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Waste Management [WM] Cancellation fees

After being a loyal customer for almost 2 decades I had no option to cancel due to pricing. I am not within a contract but was advised I'd receive a final invoice with a charge of $75 to pick up their barrel. I asked for an option to drop it off and was advised there was no option for this. This is unbelievable that I'm required to pay for equipment that was loaned to me. There was no charge to bring it to me or have it replaced over the years when the wheels fell off a couple times but now because I'm cancelling, suddenly there's a cost involved.

Desired outcome: Remove the fee but also remove this practice

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12:32 pm EDT
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Waste Management [WM] Surprise Fees for stopping the service

Hello. I decided to not renew the service for another year and called Waste Management in order to let them know. I was told that I will be charged for $75 long with fuel charges, regulatory recovery charges and administrative charges. I said that I was not aware of all these charges. I was told that this is noted on the invoice that I received. When I contacted Waste management, I created the account and paid for the full year over the phone. I never received an invoice by Waste Management. The lady on the phone said that they sent an invoice about a month later. Even, under my account on their website, it does not have the invoice listed.

The other thing that I asked was that even if I received the invoice a month later since the beginning of the service and saw the charges and decided to cancel the service, would I get charged for the fees? The Waste Management representative said yes because I would cancel the service after a month since the beginning. Very disappointed with the Waste Management's practices.

Thanks

Kostas

Desired outcome: Waive the fees that I was unaware of

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Update by kostas M
May 02, 2022 12:56 pm EDT

You are welcome Waste Management. I forgot to mention above that expect that I never received the invoice, the two emails that I received after I paid over the phone do not mention anything about the $75 + cancellations fees. It has N/A where is says invoice.

The emails have been sent to my lawyer already. This will be resolved in the court.

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7:44 pm EDT
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Waste Management [WM] Misled by sales rep into 3 year dumpster contract; required to pay over $900 to cancel

I requested dumpster service at my residential address for horse manure. I explained my need to the sales rep and he quickly sent me over a contract via DocuSign, dumpster arrived promptly, very easy. Approximately 9 months later, we moved from that address, bought a new house... and are keeping the old house as a rental. I tried to call to cancel the dumpster service, thinking it would be no big deal, only to find out the sales rep had set us up on a THREE YEAR CONTRACT and I was informed that the contract i signed clearly stated this fact. I acknowledge that I clearly did NOT read the contract thoroughly, and that is completely my fault, HOWEVER, not ONCE did the sales rep say ANYTHING about 3 years. He never ONCE asked me about duration, which seems like it is apparently a very important factor and that I now know a temporary dumpter could have been an option instead of a "permanent" one. Had he said anything about 3 years, I would have NEVER signed this agreement. We didn't even get remotely close to 3 years... only needed it for 9 months! WM was not helpful or sympathetic to my situation at all, they just kept repeating how i signed the agreement and that's that. They said to get out of the contract i would need to pay over $900 in liquidated damages and they would not budge on that number at all. I am HIGHLY disappointed and overall just SHOCKED. Never once have i felt so bamboozled by a company. I feel as though i was intentionally MISLED by the sales rep I spoke with and overall it feels like an extremely shady operation. DO NOT RECOMMEND THIS COMPANY FOR TRASH OR DUMPSTER SERVICE.

Desired outcome: Reduced cancellation fees.

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2:56 pm EDT
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Waste Management [WM] Trash

WM trying to scam us for unagreed upon fees and charges.

Obviously WM tries to muscle in fees wherever they can. Don't let them walk all over you.

Setup fees, cart removal fees, exorbitant ancillary charges.

We never paid ANYTHING, we never agreed to ANYTHING, we have ZERO contract. You want your bin, come take it, I never agreed to being charged for any of these fees in any way.

Desired outcome: I want my account deleted and for WM to stop claiming we owe them anything.

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6:44 pm EDT
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Waste Management [WM] Rate increase

My bill for residential pick-up (1 container) has been in the mid $30s-$40 for two years. In March, my bill was $41, in April it rose to $44.86, and now for May it has increased to $51.89 (a jump of $10 in two months). There has been no explanation of a rate increase from WM. Please explain — I tried calling but it was after hours.

In my opinion (from talking with people in my area with WM), bills have seen increases in the past and if you don't check them carefully, costs have steadily risen with no explanation as to why. Just because we have autopay doesn't mean that a company can add on more cost without it being noticed.

Desired outcome: I would like an explanation and a rate comparable to what my neighborhood has. Other people in my area are currently paying low $40s for the same service.

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5:52 pm EDT
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Waste Management [WM] Waste Management container removal

We are a property management firm and had used Waste Management (WM) at 14 different facilities for more than a decade. In that time, spent thousands of dollars with them to the tune of well over a quarter-million -- approx. $2,000 / month for 120 months. In February, we received invoices stating that yet another price increase of 17.5% to 20% would be implemented. Paying the bill would indicate consent. Due to the verbiage on the invoice, "If you do not consent to this increase, you have the right to terminate your service agreement..." We did not pay and proceeded with terminating services. In order to retain our business, they immediately began to negotiate quoting decreased costs. This in itself was disconcerting as they were trying to increase the costs by burying the increase notice in the invoice hoping it would just get paid and that the increased amount would then be under a new contract term. We were just fortunate that our Accounts Payable department noticed this and brought it to Management's attention. I cannot speak to how other companies operate, but in ours, A/P department is different than the contracts division and the fact that WM did not reach out to their loyal customers to work with them on this. During email communications with the WM Rep, there was never disclosure as to the container removal fee. In looking at the agreements, I did not see any amounts disclosed. We were shocked to receive exorbitant invoice amounts for the container removals; a grand total of $4,805.18; approximately $345.00 per facility, many of which are in close proximity to one another; one small site was charged $676. This feels like extortion, or at the very least retaliation for discontinuing their service. I was expecting to pay the removal fee of perhaps around $100 for each facility, based on past experiences. These amounts are ridiculously excessive. After years of faithful patronage, I feel that this is extremely poor business practice and WM has no appreciation for the thousands of dollars they have already been paid.

Desired outcome: I understand there are costs involved in container removal and feel that $100 for each facility, each invoice, is more than fair -- that is still a total of $1,400.00

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Waste Management [WM] Unauthorized automatic payment

April 1st I paid my quarterly bill, 106.61. April 6th they charged my checking account 106.61 as an automatic payment. Auto pay is something I never do as a matter of principle. It has caused headaches in the past and I just do not do it. I called and after ten minutes of voice prompts and recordings repeating I could go to the website, a representative finally answered. She said my overpayment would be refunded. Two weeks later I call again because the 106.61 has been posted to my account giving me a credit of 106.61. So I call again and after the same frustrating series of voice prompts and recordings I talk to another representative. She said she would put through the returned payment. I should expect it in four to six weeks, she says.

Desired outcome: I would like the money they took from me returned as fast as they took it.

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2:37 pm EDT
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Waste Management [WM] Waste management is a scam! Corporate greed at it's worst!!!

STAY FAR AWAY FROM WASTE MANAGEMENT! @WasteManagement Our small business had been customers for years. We noticed our bill had gone from $153 a week in 2017 to $400.00 a week this year. An ex-employee was handling accounts payable and did not let us know how much it had increased. That is a reason to not use these thieves. This is for two of their cans. They were constantly not picking up while saying their “GPS” said they did, well the full garbage cans stated differently. We would have to call and request a pick up, and then they did not show up when they said they would. It was seriously not worth the hassle anymore. We hit our limit.

We called to cancel our pick up and they said we can’t, as we signed a 3 year contract in 2017. Apparently, in the very, very, very small print it says they can automatically renew that. So small you can barely read it without a magnifying glass. They also say they can raise your rates but must notify you. Well, we were not notified, but they consider the fact you pay your bill is you agreeing to the increase. They say that is legal!

They have turned it over to their lawyers and said they will take us to court. We are a small business and just can not afford to pay this exorbitant rate for something they didn’t reliably provide, and we no longer need. But they say they legally will force us to pay for something we are not receiving, we have not put anything in their cans since February 24, 2022.

Please stay far away from Waste Management, as they are nothing but a crooked, waste themselves. Talk about Corporate Greed killing the little guy, they are prime examples.

Desired outcome: Cancelation of account

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12:46 pm EDT
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Waste Management [WM] Rate hike

My rate goes up every year, but when I call they will come back down to earth. This year, tho, my bill went up $244.11. It was $478.45 last year and now they want $722.56. It's due on 5/6/22. I called and was told it was because of the price of gas. I could see a little hike, but this is criminal. Looks like price gouging because of the pandemic and the war in Ukraine. They're taking advantage of the situation. A lot of people are still suffering because of the pandemic and don't have that kind of money to pay this ridiculous amount. We're retired and we don't have it to pay. They're pretty much the only game in this area, so they know they have us. If the gas prices go down this year, will we get a refund? Not on our lives. This company makes billions. It's one big scam after another. Waiting for a manager to call me back, but not optimistic about the call back or the outcome.

Desired outcome: I want an acceptable bill.

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Update by Donna Gabehart
Apr 28, 2022 11:04 am EDT

Just talked the the WMCARES office and they won't do anything to lower my bill. It will also cost at least $200 or more to cancel. Lots of excuses, but still price gouging at it's best.

Update by Donna Gabehart
Apr 25, 2022 12:21 pm EDT

I was never notified that I got a response, so I didn't know until I checked today. I just sent the email as requested. I never heard back from a manager and when I called I was put on hold three different times and ended up with a very condescending rep who refused to help me. He wouldn't have talked to me that way if I was a man, so not helpful.

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This complaint was NOT resolved. My rate will not come down for the year and it will cost at least $200 or more to cancel (for pick up and sanitation). That's a lot of sanitation...What a racket.

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7:13 pm EDT
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Waste Management [WM] Removal fee

I cancelled our service because they kept going up on our services. I found another company that does cheaper every six months than WM does every quarter. WM came and picked up the container on March 31 today April 18 I get a bill in the mail for 124.12. So I call and they say that was for cancelling and picking up the trash can along with fuel and environmental charges, a bunch of BS! Why are they charging me to come get their property when we paid dearly for “renting” it every month! Getting a lawyer. I’m sure they would have a field day with this. Taking advantage of people hoping they don’t pay attention to their bills!

Desired outcome: Total and full refund for this!

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Waste Management [WM] Trash pick at Dunkin Donuts 1903 Taylor ave 21234

Dunkin Donuts 1903 Taylor ave Parkville MD 21234. Trash is being pick up as early as 4:15 am on Saturday morn WAKING the neighbor hood with some homes not 50' away . We have a 6;00am noise ordnance in Parkville and would ask you to respect it , we will also contact the owner of this store if this continues , Thank You for your help in this matter , Tom, HPCA

Desired outcome: No pick ups before 6: am Gerbers doesn't have a problem with this and works with us

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I am very frustrated because my trash can on several occasions is not being picked up on the schedule days. This has happened to me several times. I follow the procedure of contacting Waste Management chat online technician and they always respond with " We will be there by the end of the day today or by the end of the day tomorrow to pick up your garbage...

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10:32 pm EDT
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We are some residents living on 5219 N Potawatomie, Chicago IL 60656. Our HOA is called Park View Condo Inc. In march 2022 we decided to change our board association being dissatisfied with many unjustified expenses and a bad management. Then we discovered that we are ripped by Waste Management every single month being charged outrageous amounts. Every...

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Waste Management [WM] Recycling not picked up

On Thursday morning, March 31,2022, I heard the recycle truck and went out the garage door to retrieve the bin. It had not been emptied. My neighbors bins across the street and to the right and left of my home were emptied.

I waited for your truck driver with my bin opene The driver got back in the truck without emptying my recycle bin and went two doors down and emptied their bin. My next door neighbor's had already been done.

I requested to have a supervisor contact me. Never happened.

I later received a call from Waste Management stating "a truck will be back by 6:30 this evening to empty the bin. Nothing happened the bin is still full.

Desired outcome: For the next few weeks a supervisor should drive around the neighborhood after the truck as made it's run and have him come back under his supervision to make sure the work he's getting paid meets common standards expected.

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Cancelled in Jan with written notice due to prices increasing monthly, WM was unable to meet a competitors price and did send over a counter offer which I denied as it was still high and I have every believe that the cost would go up monthly as it had for 3 years. paid last bill. Today I get an email for a bill due for $341.99. Cart removal fee of $215...

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Waste Management [WM] Truck driver

I was driving on I75 south when one of your trucks truck # 415435 rode pass and alot of debris was falling from the truck. Some hit my window and now I have a huge Crack in my windshield. I have called with no dismay.. so I am writing this email in hopes someone will contact me. My name is Danielle Williams my phone # is [protected] or contact me through email.

Desired outcome: Windshield fixed or replaced

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Waste Management [WM] consolidated utilities billing and service division Wendy

I have had no issues for over 10 years. I got made at wells fargo and changed my banking to citibank and then gave all my auto payment bills the new account. For some unknown reason to this day Citibank froze my new account which caused havoc that I am still paying for. I had to contact so many people and I am not young. After a long trip to visit and help my ill father I had a letter saying my bank declined my payment. I had thought I took care of it but it could be possible I forgot my trash bill. They don't take credit cards without a 3rd party $5.00 charge which I really can't afford. I called to see what, if anything, I have done and make sure the correct banking information was on my account. Of course I sat on hold for some time and then Wendy answered. She was the most unhelpful person I have spoken to in a long time. I tried to keep it short and started to speak and she told me my account was up to date and there was a reversed payment. She kept asking me if i changed my online information and of course I did not remember if I did or not. She told me to stop speaking and listen. She was telling me things I knew and not telling me what I needed to know. Finally she stopped in mid sentence and asked what she could do to help me. I was so upset I told her she was of no help at all and I hung up. All I wanted was to know if my account has the correct bank number, on auto pay and make sure I would not get a $53 dollar charge for my banks error. I was afraid my payment was going to be returned a few weeks ago and gave a credit card and paid the extra money to make sure. My letter said they will attempt to withdraw a payment again which is not necessary as my account is currant. Also telling me to resolve this issue quick. How do I do that when the agent won't listen or be a little kind?

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About Waste Management [WM]

Screenshot Waste Management [WM]
Waste Management (WM) offers comprehensive waste disposal and recycling services. They cater to residential, commercial, and industrial clients, providing solutions for regular trash collection, recycling programs, and specialized waste handling. WM also offers temporary and permanent dumpster rentals, as well as sustainability services aimed at waste reduction.
How to file a complaint about Waste Management [WM]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Waste Management company. Make it specific and clear, such as "Incorrect Billing for Waste Collection Services" or "Missed Garbage Pickup Dates".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with the Waste Management company. Include key areas such as:

  • The nature of the service or issue, including dates and locations.
  • Any communication you've had with the company's customer service, including dates and the nature of the interaction.
  • Describe the problem you faced, such as missed pickups, overcharging, or poor customer service.
  • Steps you've taken to resolve the issue and the company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or health and safety concerns.
Be as specific as possible, providing a chronological narrative of events and any relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or photos. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the Waste Management company, whether it's a refund, service to be rendered, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from the Waste Management company or other users who may offer advice or share similar experiences.

Overview of Waste Management [WM] complaint handling

Waste Management [WM] reviews first appeared on Complaints Board on Aug 15, 2007. The latest review Using WM since 2007 was posted on Nov 27, 2024. The latest complaint Tagging my storm debris was resolved on Oct 18, 2024. Waste Management [WM] has an average consumer rating of 4 stars from 666 reviews. Waste Management [WM] has resolved 530 complaints.
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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    +1 (800) 796-9696
    +1 (800) 796-9696
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  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
  5. Waste Management [WM] social media
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
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