Waste Management [WM]
Reviews and Complaints

Garbage pickup every Mon, Wed and Friday at 4:00 AM in a residential neighborhood. I have spoken to noise complaint agent and to area supervisor about the very loud, early pick up time which violates noise ordinance of 10pm-6am. I have lived in this area the past year and it has been consistent every week. Supervisor has repeatedly stated he would rectify the situation and have driver adjust his pickup time to after 6:00 AM. Monday and Friday drivers have recently adjusted their pickup time to after 8:00 AM, however, Wednesday driver continues to arrive by 4:00 AM, this morning he was picking up at 3:53 AM which is extremely loud and a lengthy process. I have an audio recording of the pickup time, noise level and process but unable to upload to your site.

PLEASE have Wednesday driver adjust his time as well. Thank you for your assistance in this matter. My next complaint will be to City of Peoria and Maricopa County noise ordinance.

After 20+ years as a customer, I called to terminate service today. Until recently, they provided good service but the level of service has declined as the cost increased significantly.

To say they make cancelation difficult is an understatement.

Although you can sign up online and request all types of services online and even put your service on hold you cannot cancel online. It seems like whenever you try to call in, the hold times are long and you get transferred between departments. When I finally reached their cancelation department they refused a partial refund of my quarterly bill - they indicated it was clearly stated on all their bills.

If the cancelation process hadn't been so intentionally difficult and unethical I would have moved on quietly. Before today if someone asked about my experience with Waste Management I would have given them a mostly favorable review but after today I would focus on my last experience with them as a customer.

Thanks

Invoice # [protected]

Called Nov 1st 2023 to cancel services just received new bill cancelled date was 11/11/23. The rep states you will be charged for one week $27.40 and pick up $75.00 of containers. Received two bills with late fees the container fee and the fee for three months of service. No pickup was completed after 11/09/23 and I wanted to cancel that day but was advised I have to cancel on the week end. But I am not responsible for additional charges they can review the phone call I had.

Customer No. [protected]

Address: 4120 N 82nd Street, Scotttsdale, AZ 85251

Our regular pick up day is Thursday. We received an email regarding last weeks pickup, Nov 23. Due to this being Thanksgiving our pickup would be Friday, November 24. As of today, Tues. Nov. 28, our dumpster is FULL. I called and spoke to Dale in the Commercail division. He assured me he would contact dispatch and have a turck at our business TODAY by 6 PM.. did not happen. WE ARE GOING ON 2 WEEKS WITHOUT SERVICE!

This needs to be remedeed ASAP!

Please contact me at 602.541.8183 immediately upon reciept of this email complaint.

I requested an extra pickup and was told that it would be picked up on the same day as my regular trash. My trash from the container got picked up and a few hours had passed. I called customer service and they said that it's a different vehicle that picks up the extra bags and that it had 10 stops left. I was told it would be picked up by 12pm. The bags stayed by the curb all weekend. I called yesterday and it was a 5 minute wait time, understandable. I opted to get called back, I got a call back and after hearing my complaint the lady asked me to hold. I waited for over 20 minutes and hung up. I still need these extra trash bags picked up, I brought them inside. I just want my trash picked up.

We had a commercial account with them for 10yrs, their rate kept going up, we were paying $252 for three 96 containers, I was told I had to pay early termination fee if we want to cancel early, so we waited till the contract ended(aug 2023) and I called in October to cancel the account, I was told there’s going to be a removal fee of $300 which I find ridiculous, I told them I can send the containers back myself, apparently that’s not an optional. Today I saw my bill, which I find crazy, THEY’RE CHARGING US $300 PER CONTAINER plus 160.47 energy surcharge for removal, the total bill is $1100, this is ridiculous! We didn’t break the contract and we still being punished for not using their service, they want to charge us how ever they want! Worst company ever!

My trash is being spilled all over the road every time it gets picked up. Monday and Thursdays are our area. It never fails that my home seems to be targeted for all the disgusting spills from the trash bin. I’m not sure if it’s the same person everytime. What I do know is that as many times as it has happened it’s. O longer just a coincidence. This is being done intentionally. I want it to stop. I’m constantly picking up trash from my neighbors yard and apologizing for something I didn’t do.

Our driveway serves up to 7 housing units, so there can be a lot of cans on the side of the driveway. The garbage guy isn't returning cans to where he found them. This has occasionally happened with recycle also. 2-3 cans are left in the driveway and it causes a safety hazard with cars pulling out into the road to see around them. There isn't enough shoulder to leave them on the side of the road, so we place them in the grass beside the driveway. ALL cans need to be replaced across the ditch, where they were found. This is complaint #5 about this issue. The first time, I filled out the online form. The next 2 weeks, my husband called. Last week, I called. If you can't get the message to the drivers to put the cans back across the ditch, I will be meeting them at pick up time to be sure they get the message.

Scheduled trash pickup scheduled for Monday, November 13, was missed. Then, the next trash pickup scheduled for Thursday, November 16, was missed. I pay for this service through my taxes, and I'm not getting what I pay for. Since our pickup schedule is on Mondays and Thursdays, we get penalized because most holidays are on Mondays when there is no pickup, and Thanksgiving is always on a Thursday - so we pay the same as everyone else but get less pickups. So, when any pickups are missed, it is extremely unfair and costly to us.

Looking at my bank statement, I noticed duplicate payments. There's a payment on 10/11/23, 10/31/23, and again on 9/1/23 and 11/12/23. I contacted someone about this and she said that one of Octobers payments were for September which is not true because there was a payment made on 9/11/23. So they basically told me I was wrong and refused to give an explanation or resolution. This company is nothing but problems