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Waste Management [WM] Customer Service Phone, Email, Contacts

Waste Management [WM]
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4.2 14 Reviews 656 Complaints
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Waste Management [WM] Complaints 656

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5:06 pm EST
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Waste Management [WM] Residential service

They have missed trash pickup at least a couple times recently. They just stopped, refused, picking up the extra trash we have next to the bin. As far as I know we should be able to pay a fee for them to take the other 55 gal worth of trash. I have clients showing up having to pull around my trash for days because they miss it on Friday and don't pick it up until Monday. We are not allowed to drop if the tote at cancellation ourselves and forced to have it picked up for, get this, $100 BUCKS! Go eat one WM.

Claimed loss: $100

Desired outcome: Take responsibility for missing your contracted schedule and let us walk gracefully. Can't believe they can slack off on pickup and leave us with the bill to cancel! As far as I'm concerned that's a failure of your own terms of service!

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8:56 pm EST
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Waste Management [WM] Billing discrepancy and refund

I have tried to cooperate with Waste Management since August, 2023.

My order for a 3 yard recycle was mistakenly misplaced and when one was finally sent it was the wrong container. I had to continuously call to correct error.

In December the green waste bin was not picked up for one month. Every week I had to call. However the recycle container was also missed two times and with all the over filled bins, I was fined for inappropriate recycling. 70 dollar approximately.

I complained and was promised a refund.

I pay my December bill totally even though service was not rendered. Later I was told I would be refunded the charges because service was not rendered in a timely manner.

I received two bills: however nothing is itemized explicitly as to what was being charged for what services and what was being refunded for lack of service and wrong recycling penalty.

There is no way for me to calculate the accuracy of the invoice. Please

Desired outcome: I am requesting an itemized accounting for December and January invoices.

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5:27 pm EST
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Waste Management [WM] Penalties for Non-Renewal of Service

My bill was paid in full until 1/31/23. I called to notify Waste Management of my decision not to renew services as the prices are constantly increasing. I was told I would be charged a $75 fee for them to pick up the containers. This is clearly a way to penalize people for not wanting to pay $100/quarter over what other services in the area are charging. I was also told they would "negotiate" a price decrease if I remained a customer. So, they basically admit to overcharging unless you complain. No, thank you. I would rather pay a company with ethical business practices. I was told the containers would be picked up on 2/1. They have been sitting on the roadside since then. When I called today to find out why they were not removed, I was told the pickup was changed to 2/15. There was no communication about or notice of the change.

Claimed loss: Storage fees for storing the containers for two additional weeks without approval or notice.

Desired outcome: I would like this $75 fee waived as I did not terminate my contract early, I chose not to renew it. And for the inconvenience of having to store extra containers for two additional weeks through no fault of my own.

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11:46 am EST
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Waste Management [WM] Pick up time in residential area

Garbage pickup every Mon, Wed and Friday at 4:00 AM in a residential neighborhood. I have spoken to noise complaint agent and to area supervisor about the very loud, early pick up time which violates noise ordinance of 10pm-6am. I have lived in this area the past year and it has been consistent every week. Supervisor has repeatedly stated he would rectify the situation and have driver adjust his pickup time to after 6:00 AM. Monday and Friday drivers have recently adjusted their pickup time to after 8:00 AM, however, Wednesday driver continues to arrive by 4:00 AM, this morning he was picking up at 3:53 AM which is extremely loud and a lengthy process. I have an audio recording of the pickup time, noise level and process but unable to upload to your site.

PLEASE have Wednesday driver adjust his time as well. Thank you for your assistance in this matter. My next complaint will be to City of Peoria and Maricopa County noise ordinance.

Desired outcome: My neighbors and I would really like you to PLEASE have Wednesday driver adjust his time as well. Thank You.

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6:46 pm EST
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Waste Management [WM] Residential waste removal - easy to sign-up, difficult to cancel

After 20+ years as a customer, I called to terminate service today. Until recently, they provided good service but the level of service has declined as the cost increased significantly.

To say they make cancelation difficult is an understatement.

Although you can sign up online and request all types of services online and even put your service on hold you cannot cancel online. It seems like whenever you try to call in, the hold times are long and you get transferred between departments. When I finally reached their cancelation department they refused a partial refund of my quarterly bill - they indicated it was clearly stated on all their bills.

If the cancelation process hadn't been so intentionally difficult and unethical I would have moved on quietly. Before today if someone asked about my experience with Waste Management I would have given them a mostly favorable review but after today I would focus on my last experience with them as a customer.

Thanks

Desired outcome: refund of my balance for 2 of 3 months

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12:08 pm EST
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My name is Lillian Cruz and I reside in Middletown Township PA as a result when I call Waste Management for a pickup I cannot give an account number as we are part of a pool contract with WM, so I have to either hold forever or chat online. Last Wednesday, 1/24 called and spoke to a rep about a missed recycle pick up and was told that a new pickup would be...

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My garbage is supposed to be picked up every Tuesday morning. Last week it was not. It's Saturday and it's still sitting there. I chatted with someone about it on Wednesday, was given a number #498287, and was told a recovery truck would come pick it up within the next couple of days. I chatted again yesterday and was told the reason the driver didn't pick...

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11:28 am EST
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Waste Management [WM] Fees for cancelled service

Invoice # [protected]

Called Nov 1st 2023 to cancel services just received new bill cancelled date was 11/11/23. The rep states you will be charged for one week $27.40 and pick up $75.00 of containers. Received two bills with late fees the container fee and the fee for three months of service. No pickup was completed after 11/09/23 and I wanted to cancel that day but was advised I have to cancel on the week end. But I am not responsible for additional charges they can review the phone call I had.

Desired outcome: I would like the amount corrected and late fees removed. I agree for the 27.40 & 75.00 and will pay this but nothing more.

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Update by Jackie Brooks
Feb 18, 2024 1:47 pm EST

I received a call & paid the agreed amount only to get another bill today. What is happening

Update by Jackie Brooks
Jan 17, 2024 3:53 pm EST

Email sent thanks

Update by Jackie Brooks
Jan 17, 2024 3:49 pm EST

Customer ID:

[protected]

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On 10/17/2023 I called Waste Management [WM] to inform them that I would not like to renew my service contract (starting 11/01/2023). I received an invoice on 10/16/2023 for a service period of 11/01/2023 - 11/30/2023; I informed the representative that I would like to not renew my service for this period. The representative informed me that I was paid up...

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On Monday, November 20th 2023, the WM driver servicing 4461 Palmcrest Lane, Fort Myers FL 33908 mistakenly cut a turn too narrow, and the top of the vehicle pulled down a power line causing the power pole on the property and also breaking the embedded support pole. On the same day, I spoke to representative Anna Cook who admitted there was a new driver, and...

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On 1/11/2023, I called Waste Management to schedule a pickup date for removal of our commercial dumpster. I got intentionally disconnected on my first call because that individual got frustrated with me. Called again and I was told that a fee of $300 plus surcharge (told $350 to be exact) could be waived if I waited until February 28th, BUT I still would be...

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3:44 pm EST
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See photo, this was how our garbage cans were left yesterday, including trash in the road that fell out when they were dumped. Our cans are left in the driveway every week, 2 feet apart, and have been for 27 years. Unacceptable. There is a growing opinion in our county to contact the powers that be to find an alternative garbage service due to the...

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3:20 pm EST
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We had been a Waste Management residential customer for 20 years, as have our neighbors on this rural street. All of the neighbors have the same service - a 96 gal toter and recycling pickup. Until 2021, our quarterly bills were about $130, or $520 per year. In 2021, our quarterly bills increased to $175, or $700 per year. In 2022, our quarterly bill...

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Waste Management [WM] Commercial waste pickup - missed pickup

Customer No. [protected]

Address: 4120 N 82nd Street, Scotttsdale, AZ 85251

Our regular pick up day is Thursday. We received an email regarding last weeks pickup, Nov 23. Due to this being Thanksgiving our pickup would be Friday, November 24. As of today, Tues. Nov. 28, our dumpster is FULL. I called and spoke to Dale in the Commercail division. He assured me he would contact dispatch and have a turck at our business TODAY by 6 PM.. did not happen. WE ARE GOING ON 2 WEEKS WITHOUT SERVICE!

This needs to be remedeed ASAP!

Please contact me at 602.541.8183 immediately upon reciept of this email complaint.

Desired outcome: PICK UP OUR TRASH - WE PAY FOR YOUR SERVICE.

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Waste Management [WM] Extra pickup missed

I requested an extra pickup and was told that it would be picked up on the same day as my regular trash. My trash from the container got picked up and a few hours had passed. I called customer service and they said that it's a different vehicle that picks up the extra bags and that it had 10 stops left. I was told it would be picked up by 12pm. The bags stayed by the curb all weekend. I called yesterday and it was a 5 minute wait time, understandable. I opted to get called back, I got a call back and after hearing my complaint the lady asked me to hold. I waited for over 20 minutes and hung up. I still need these extra trash bags picked up, I brought them inside. I just want my trash picked up.

Desired outcome: To still get my free extra pickup scheduled

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Waste Management [WM] Excessive charges

We had a commercial account with them for 10yrs, their rate kept going up, we were paying $252 for three 96 containers, I was told I had to pay early termination fee if we want to cancel early, so we waited till the contract ended(aug 2023) and I called in October to cancel the account, I was told there’s going to be a removal fee of $300 which I find ridiculous, I told them I can send the containers back myself, apparently that’s not an optional. Today I saw my bill, which I find crazy, THEY’RE CHARGING US $300 PER CONTAINER plus 160.47 energy surcharge for removal, the total bill is $1100, this is ridiculous! We didn’t break the contract and we still being punished for not using their service, they want to charge us how ever they want! Worst company ever!

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Waste Management [WM] Trash pickup

My trash is being spilled all over the road every time it gets picked up. Monday and Thursdays are our area. It never fails that my home seems to be targeted for all the disgusting spills from the trash bin. I’m not sure if it’s the same person everytime. What I do know is that as many times as it has happened it’s. O longer just a coincidence. This is being done intentionally. I want it to stop. I’m constantly picking up trash from my neighbors yard and apologizing for something I didn’t do.

Desired outcome: Stop, take your time

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Good morning, I am writing because for 2 weeks I have been trying to discuss your recent billing with WM and It has not been possible and neither have we received a proper response. Your collection system in place demands that we pay, while doing so establishes agreement with the terms. And even though I asked for the container you placed in the property...

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2:58 pm EST
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I have auto payment on my account to make sure it is paid timely, but have tried to get ahold of Waste Management to say I do not consent to the most recent increase. The payment is due on 12/1/23 but the payment was processed on 11/21/23. I have called to dispute this, but have been put on hold for over 20 minutes. I called and waited and waited and...

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Waste Management recently implemented a "Smart Truck" program to photograph trash pickup. They claim they are doing it to improve recycling or for safety. In reality the reason appears to be a cash-grab from its customers. At the properties I manage, my trash bills have more than doubled because WM is charging "overage fees" If the lid won't fully shut...

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About Waste Management [WM]

Screenshot Waste Management [WM]
Waste Management (WM) offers comprehensive waste disposal and recycling services. They cater to residential, commercial, and industrial clients, providing solutions for regular trash collection, recycling programs, and specialized waste handling. WM also offers temporary and permanent dumpster rentals, as well as sustainability services aimed at waste reduction.
How to file a complaint about Waste Management [WM]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Waste Management company. Make it specific and clear, such as "Incorrect Billing for Waste Collection Services" or "Missed Garbage Pickup Dates".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with the Waste Management company. Include key areas such as:

  • The nature of the service or issue, including dates and locations.
  • Any communication you've had with the company's customer service, including dates and the nature of the interaction.
  • Describe the problem you faced, such as missed pickups, overcharging, or poor customer service.
  • Steps you've taken to resolve the issue and the company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or health and safety concerns.
Be as specific as possible, providing a chronological narrative of events and any relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or photos. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the Waste Management company, whether it's a refund, service to be rendered, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from the Waste Management company or other users who may offer advice or share similar experiences.

Overview of Waste Management [WM] complaint handling

Waste Management [WM] reviews first appeared on Complaints Board on Aug 15, 2007. The latest review Wish I could put zero stars at this point... was posted on Jan 16, 2025. The latest complaint Garbage, Recycling and yard waste containers. was resolved on Dec 23, 2024. Waste Management [WM] has an average consumer rating of 4 stars from 670 reviews. Waste Management [WM] has resolved 532 complaints.
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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    +1 (800) 796-9696
    +1 (800) 796-9696
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  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
  5. Waste Management [WM] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 22, 2025
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