Waste Management [WM] review: Unreasonable non-renewal/cancellation fees

On 10/17/2023 I called Waste Management [WM] to inform them that I would not like to renew my service contract (starting 11/01/2023). I received an invoice on 10/16/2023 for a service period of 11/01/2023 - 11/30/2023; I informed the representative that I would like to not renew my service for this period. The representative informed me that I was paid up on my current contract ending 10/31/23, and that there was nothing else that I needed to do, but that I would be charged a cart removal fee.

This fee was never agreed to, and by the verbiage in Waste Managements [WM] Invoice "Important Message", is an unreasonable and fraudulent request for payment. The "Important Message" states: This invoice constitutes an offer by WM to provide service to you for a specified period. By paying this,

you agree to continue service during the specified service period and to the terms of service at www.wm.com/OMR, with no refund (whole or partial) for early cancelation, unless such refund is required by law, regulation, or contract. If carts are overloaded, or if recycling carts include non-recyclable

contamination, you will be assessed an Overage charge or a Contamination charge of $5 per cart per incident plus taxes and WM’s Energy Surcharge as applicable. If services are canceled after initial acceptance you will be assessed a Cart Removal charge of up to $75 plus taxes and charges including WM’s

Energy Surcharge, unless the cart removal charge is not allowed by regulation or contract.

I did not cancel my service early, but rather decided not to renew my contract. Since the time of not renewing my contract, I have began receiving invoices from WM in increasing amounts, trying to make me pay this fraudulent charge. They are attached to this complaint. These invoices include my last correct invoice for service period 10/01/2023-10/31/2023, the invoice for service period 11/01/2023-11/30/2023 that I requested not be renewed, and the incorrect invoices received thereafter.

The current fraudulent invoice balance is 114.79. I would like Waste Management [WM] to correct this as soon as possible.

View 0 more photos