Waste Management [WM] review: Unresolved pickup of recycled container

My name is Lillian Cruz and I reside in Middletown Township PA as a result when I call Waste Management for a pickup I cannot give an account number as we are part of a pool contract with WM, so I have to either hold forever or chat online. Last Wednesday, 1/24 called and spoke to a rep about a missed recycle pick up and was told that a new pickup would be scheduled. I was to leave my can out and it should be resolved in 24-28 hours. The rep did not give me a confirmation number. I left my can out but a pickup did not occur.

So, I called again on Friday 1/26, after 20 minutes on hold, I decided to use the online chat. I was told that the driver said the pickup was made on 1/24. I said no I am sorry it was not. I was told a new pickup would be rescheduled. This time I received a confirmation number of 536771. Again no pickup ever happened. My can is still out there, full.

This is the second time this month. This also happened On January 2. Our pickup was missed, I called on 1/3 and was told to wait 24-48 hours but a pickup never occurred. Every time there is a holiday week it seems Durham Rd in Langhorne PA (Middletown Township) is missed. Lately, pickup has been erratic. I dutifully have my trash and recycle bins out there on Monday nights for a Tuesday pickup. However, many times pickup does not occur until late Wednesday if at all. Recycle pickup sometimes does not occur.

When they do pick up, my cans are tossed and even broken. The handle on my recyle can was broken off. Last year one was shattered into pieces.