Waste Management [WM] review: Pick up service

My garbage is supposed to be picked up every Tuesday morning. Last week it was not. It's Saturday and it's still sitting there. I chatted with someone about it on Wednesday, was given a number #498287, and was told a recovery truck would come pick it up within the next couple of days. I chatted again yesterday and was told the reason the driver didn't pick it up on our regular day was that he said the container was frozen and he couldn't get it, which is funny, because he never came down our road. We're home and we see him every Tuesday morning. I complained that the recovery truck had not shown up either and was told to just put this weeks garbage on the ground next to the container and they will pick it up next Tuesday (no charge). No really? We live in the country, so hard telling what critters will feast on our garbage - that's why we have bins. She said that if there is garbage scattered on the ground they will gladly have someone come out and pick it up. If they can't pick up my bin and lie about the reason, I don't think I trust them to come out and clean anything up. Also, I don't even think the guy will get out of the truck to pick up the bags. I asked that the recovery truck come out on Monday and was told they can't come except on our regular days. So why was I told a truck would come Wednesday or Thursday of last week to pick it up? Never get a straight answer. Plus, as I'm writing something in the chat, I get disconnected twice and I had to start all over again. What a nightmare. Just want my garbage picked up when it's supposed to be with no lying. I don't have time for all of this. I have better things to do with my time.