Waste Management [WM] review: Driver targeting customer and continued missed trash pickups

Waste management horrible customer service and drivers pick up container when they want. I have had a driver pick up issue since 2018 yet no one at WM seems to want to do anything about it. with in the last three years when I started complaining the driver on my route has continuously picked up all of my neighbor's trash and leaves mine. I have tried calling and getting regional director and I keep getting must write a formal complaint. I have done that repeatedly on WM website to no avail. Last year this driver gave me 3 pick ups in a 6 week period. I kept complaining and kept getting it will be picked up I had to pay to take it to the dump. Calling the supervisor went to no avail. I still have the same driver targeting my cans because how dare I complain about not having my trash picked up a service I pay for. Trying to speak to a live person after hours at wm is nonexistent anymore. The endless loop if you live in a HOA community as the customer id number applies to multiple homes in this HOA community. Waste management has a monopoly in California, yet Californians are at their mercy for complaint resolutions missed pickups. You received 48 hour missed pick up when they do not come and pick up and you call again; that begins another 48 hours when the first missed pick up happens that is 4 days later if it happens at all. Then you complain again and yep another 48 hours to wait by then my scheduled pick up is here and now I have not only my trash container full but my recycle half full as I have no other container to use, and if you have trash in both your trash and recycle due to your container not being picked up one is left so back to the same problem extra trash due to no pickup and the customer is punished by the driver if customer complains. that is the waste management policy.

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