Waste Management [WM]
Reviews and Complaints

Calls to your service four times, promised a return of over charge. It has been almost two months, no response. I don't want to take them to small claims court but if I don't get the return soon, I will.

My service was ended Dec. 27, 2021. Trash cans were taken Jan. 2, 2022.

I was charged again 01/21/2022. Calls have promised me refund. No refund sent.

Larry Jurgensmeier

My trash service was cancelled by Waste Management in January. My last service was in January 2th. I had already paid ahead for the full quarter of service thru March. The company refuses to reimburse me for the two months of February and March that I have already paid for. What is the problem with not refunding me the service that I paid for and the company did not provide. They decided to CANCEL me, and came and got their bin.

Our farm has used Waste Management dumpster service for over 20 years. After many years of increases, we researched other companies and realized how much we were overpaying. With the use of an attorney, we got Waste Management to drop their rate in line but still more expensive than the competition.

Once again, Waste Management has started increasing their rates over what their competition is charging. We received notice of a rate increase in January 2022. Because of this rate increase, I had the right to cancel my contract. But because I have already paid the January bill, the company says I have consented to the price increase and are therefore under contract until 2024.

So disappointed that they treat loyal customers like this. I wish to cancel my service.

Hi

I am a resident of Palmdale. I have scheduled numerous extra pickups with waste management. The extra pick up items continue to be in front of my home on the street. I have to call waste management every week for a service date for pick up. I have paid my bill and my account is current , however the services is horrible.

I have a commercial account with WM. I am cancelling the account as they charge 150 dollars even if there is one extra bag in the dumpster and lid stays open ! I have been talking to their account manager since January and she promised me that the account will be cancelled on 2/7. They have not cancelled the account neither picked up the dumpster, so that i can get another company.

This is just unfair business practices they are known for ! Stay away from this corrupt business.

My recycle bin was out Feb3, pickup was Feb4 and still on the street along with 4 other customers as of Feb 11 . It has been called a numerous times by other customers in the community. I sent email to customer service Feb 6th, response was that the 4th was a snow day so it was picked up Feb 5th. The driver reported that there was very few out. The driver never completely check the rest of the community. We are still waiting for pickup as of today Feb 11.

Last week due to the inclement weather waste Management did not pick up our trash at all.

I called them today; February 8th, 2022 but was told they would not pick up our trash until Friday February 11th, 2022.

That is a full week late.

They also said they would not credit our account because they did not pick up anyone's trash last week of the weather.

Meanwhile our trash piles up out of the trash can and onto the ground as well.

When I called to cancel my service, customer support not only cancelled my automatic billing, and removed my credit card that was on file, they also told me I would be receiving a refund because I had already been billed for the upcoming month. I was told was removing the automated billing and payment info so that I wouldn’t be charged anything else by mistake. Months later I got a notice that I owed a $75.00 cart removal fee and invoice/late fees. I contacted customer service, and they said the fee is listed on “all invoices”. I never agreed to this fee, and this fee was not in place when I signed up for service and received the cart. I would like to waste management to remove the fees that they charged after I cancelled service, and issue me the refund that I was told I would be receiving. I am including an invoice from when I started my service with waste management and received this cart, to show that the cart removal fee was not listed here. I would never have agreed to receive a cart from waste management if their was a removal fee for returning the cart. They cannot charge me for a service that I never agreed to. My customer ID is [protected]. I understand they may have at some point instituted a removal fee for new customers that received carts after this policy was in place, but this does not apply to a customer that received a cart when this policy was not in place. This was not part of my contract for service with waste manaagement, which is why I was told upon cancellation that I would be receiving a refund and no additional charges. If this phone call with customer service was recorded, please review it.

This is not the first time I had problems with erroneous charges from Waste Management. I have also attached an email from customer service that stated there was “some sort of error on our end” on three separate invoices that cause me be charged fees that I should not have been charged. It took months of going back and forth with customer support to have the issue resolved, and I am again dealing with another billing error.

I’ve had waste management since 2014. Every quarter they have consistently raised my price. Right now, they are charging me $208 for 3 months! I have myself on autopay trusting this company to be ethical and didn’t review my charges until recently when they again failed to pickup my recycling. Every quarter my bill increases anywhere from $10 to $20 consistently. I’m trying to find what they originally started me at but back in 2018 I was at $150 per quarter. If you have waste management, DO NOT DO AUTOPAY. Check your bills. They take advantage of you. And the billing department won’t help to make things right. They acted like this was completely normal and that price increases without notice is good business practice.

I have raised an issue. Below is in a nutshell Due to covid many tenants are not continuing the leases and to reduce the cost, we looked into other waste pick up service and found out we are paying you double of what they quote. (We unknowingly signed a 5 yr contract, it was NEVER talked over the phone. You should check the phone recordings. I was asked to talk to the account manager, but the wait time was 40 minutes and still no one answered. Hope somebody will solve my issues.

This message was posted on 10/21/21

Ms. Brooks responded once or twice but never managed to resolve this. Businesses suffering to Covid related issues are REAL and somebody has to understand the pain.

I have forwarded the quote I received, and we are willing to continue your service for 5 years with that rate Or kindly allow us to break your contract after a year.

Again, we signed the contract for 5 years without knowing. Sales NEVER mentioned its 5 years.

I hope someone can resolve this issue for us.

I have a metal dumpster on my property that is just sitting there and they refuse to pick up. The account has been closed since December 2021. I have made multiple attempts to call the company with no one coming to pick up the dumpster. This is the worst company in history. Never do business with them.

Neighbors block my driveway with their trash and recycle bin during trash pick up. I have gone to their house to speak to someone and they don't answer the door.

Dennis Miscevich
6416 West 194th Street
Stilwell, Kansas 66085
Customer # [protected]

No pickup on scheduled pickup date of Monday Janurary 17, 2022 or
alternate date of Tuesday January 18, 2022
Why ?

We cancelled service with Waste Management at two locations in July 2021. They never came to pick up their dumpsters until September 2021 when we were already using the dumpsters from a new company for two months. After they picked them up, they charged us removal fees for the dumpsters. I've called multiple times to get these fees removed, but they told me it's on our contract. We never signed an agreement with them, and they have never given us proof we did. The fees have now gone up almost 50%, and they are trying to send us to collections.

I called Waste management on 1/5/22 to schedule a Christmas tree pick up for 1/12/22. The tree was out on the evening of 1/11/22.
The tree is still stilling out there as of 1/19/22.
I have called every single day since the missed pick up to figure out what is going on and when and why the tree has not been picked up.
The dispatcher says it will be picked up within 24 hours. They say they will reach out to operations.
Still nothing.

On [protected] I received notice my service was cancelled. I received No notice that my credit card had been rejected but a $5 email invoice was noticed. Didn't say what $5 was for so I thought it was an adjustment and auto payment would take care of it. The $5 was a late fee so I am being penalized twice because of false charges on an account I had to close. I reviewed the charges on that old credit card but since WM bills quarterly, I did not see previous billing on the account I closed so I could reinstate on new account number. I have overdraft and auto pay on all my accounts so this don't happen. Is this WM way of getting more money out of customers by not notifying them in advance of a problem?

Craig & Jacqueline MacGowan, 15840 Alisa Viejo Court, Moreno Valley CA, 92555

We requested for pick up service a week before Christmas and was told the items would be picked up on 12-16, 23, 30, 2021. The items were never picked up. I called nine different times and was told by different representatives that they would make sure the items would be picked up. After, calling multiple times the representatives would put me in hold and never come back to the phone. I finally asked for a supervisor or manager and l spoke to Adam around Jan, 6, 2022 and he insured me the items would be picked up, no pick up. I finally talk to another representative Shirley and was told that it was sent to a manager which is the highest request and it would be picked up Jan 13 or 14, 2022again no pick up. We are not sure why this is happening. Can please get some assistance this Thursday Jan 20, 2022. There are three items one sofa and two computer monitors.[protected]@frontier.com or
[protected]

My WM charges have gone up by 3 times in 3 months! When i called them up to cancel the services, they said i have a contract with them. The contract signer is not myself or anyone from my company! Now they are claiming liquidation damages of 4000! This company is a reap off! I am doing business with GFL and i recommend everyone should swtich over to GFL if you have an option.

Dec 28, 2021-Jan. 13, 2022. Client # [protected]. Reference # 644315. Upon cancelling service in Dec/21, was assured that bins would be removed from our residence on Dec. 28. Not done. Upon inquiry (emails) was told to have bins at curb on Jan. 8 & they would be removed. Not done. On Jan. 12 was told to have bins out on Jan. 13, did so again, but no removal. Very frustrating for a 10 year client. Also concerned about bins subject to theft if left out too long. Bin numbers are: AM040209; M0 100065; I will no longer accept responsibility if they are stolen.

Remedial Action:
1) REMOVE THE BINS!
2) Don't even think of billing me for removal, or anything related like closing the account. I have spent more than enough time on this, and if you bill for anything aside from December service, I reserve the right to bill WM for my time - and I don't come cheap!

8 weeks since the last recycling pickup, 20 minute hold times to call-no resolution, no rebate for the services they fail to provide and no answers on how they are going to start doing what they are charging for. After 14 yrs I am moving my service. Sad state of affairs for this company, they are horrible