Waste Management [WM]
Reviews and Complaints

Craig & Jacqueline MacGowan, 15840 Alisa Viejo Court, Moreno Valley CA, 92555

We requested for pick up service a week before Christmas and was told the items would be picked up on 12-16, 23, 30, 2021. The items were never picked up. I called nine different times and was told by different representatives that they would make sure the items would be picked up. After, calling multiple times the representatives would put me in hold and never come back to the phone. I finally asked for a supervisor or manager and l spoke to Adam around Jan, 6, 2022 and he insured me the items would be picked up, no pick up. I finally talk to another representative Shirley and was told that it was sent to a manager which is the highest request and it would be picked up Jan 13 or 14, 2022again no pick up. We are not sure why this is happening. Can please get some assistance this Thursday Jan 20, 2022. There are three items one sofa and two computer monitors.[protected]@frontier.com or
[protected]

My WM charges have gone up by 3 times in 3 months! When i called them up to cancel the services, they said i have a contract with them. The contract signer is not myself or anyone from my company! Now they are claiming liquidation damages of 4000! This company is a reap off! I am doing business with GFL and i recommend everyone should swtich over to GFL if you have an option.

Dec 28, 2021-Jan. 13, 2022. Client # [protected]. Reference # 644315. Upon cancelling service in Dec/21, was assured that bins would be removed from our residence on Dec. 28. Not done. Upon inquiry (emails) was told to have bins at curb on Jan. 8 & they would be removed. Not done. On Jan. 12 was told to have bins out on Jan. 13, did so again, but no removal. Very frustrating for a 10 year client. Also concerned about bins subject to theft if left out too long. Bin numbers are: AM040209; M0 100065; I will no longer accept responsibility if they are stolen.

Remedial Action:
1) REMOVE THE BINS!
2) Don't even think of billing me for removal, or anything related like closing the account. I have spent more than enough time on this, and if you bill for anything aside from December service, I reserve the right to bill WM for my time - and I don't come cheap!

8 weeks since the last recycling pickup, 20 minute hold times to call-no resolution, no rebate for the services they fail to provide and no answers on how they are going to start doing what they are charging for. After 14 yrs I am moving my service. Sad state of affairs for this company, they are horrible

It's been a week since 1/6/2022 and the dumpster hasn't been emptied even after multiple calls to have it emptied.

The dumpster is supposed to be emptied every Thursday, but on 1/6 the driver drove into the building complex half way but then just drove off without doing what he is paid to do — emptied the trash.

I called the following Friday and the operator assured me that someone will come out on Monday. NO ONE DID. Others have called and were told someone is going to come. It's Wednesday and the trash is piling higher and higher and wm is still taking my money but not my trash.

This building has two dumpsters and this one is always forgotten while the other one gets emptied. It makes no sense to empty one in the morning and the other in the evening.

Doesn't it make business sense to empty both at the same time?

Didnt bother picking up recycling on jan 4th. called multiples times since then being told they will pick it up the next day. Since jan 5th ive called every other day because no one showed up. Every time i call they tell me the same thing, they rescheculed for the next day. I even got a email yesterday that they will be here today. No show. Now i have tons of recycling backing up with nowhere to put it. They sould give me a credit for the month, and pick it up two times in one day. i have almost 3 containers full of recycling. They have records of me calling multiple times and emails.

customer id [protected]

There is an emergency exit light on the wall by the recycling trash area that has been there for years and one of your team damaged the light. They have the small truck drive in the condo building upper garage. Please let me know what is the next step I have to do to resolve this matter.

Please call the on-site property manager, Vanessa at [protected] or you may email me at [protected]@gmail.com

01/10/22 Alpharetta/Milton, Georgia. Have used three different trash recycling companies and Waste Management is beyond terrible. In six months they have missed or had more than a 3 day delay nine (9) times. Service for trash and recycling is commonly missed with communcations after the fact. The 800 number takes 45-60 minutes to connect, when chat works it takes close to 30 minutes just to get an agent. Email takes 2-4 days for a response. We are approaching three (3) weeks with no recycling being picked up. They blame on Covid and drivers being out on quarantine? The most unreliable service I have ever experienced. This is an example of "customer no service".

During my recycle pickup this morning I heard something being banged around in front of my property and when I finally got downstairs to my front door your waste management truck was driving away and my broken recycle container was in the middle of my driveway 5-10 feet from where my trash containers were left! Unacceptable they knew they broke it, it was completely separated from the other containers. The amount of times they bashed it around! the snow was removed last night and they were shoveled out, I also made sure they opened without a problem this morning this is unacceptable. I want this replaced asap and I will not pay for a new one since it was broken on purpose by your employee.

Our garbage was not pick up last Friday. We made sure our driveway and turnaround were plowed. The most upsetting part is the driver made a recording trying to indicate he attempted to empty our garbage. I was home and he never came down our part of the driveway but our other three neighbors were serviced. This recording indicates a blatant lie! I called (took more than 45 minutes) and was told our garbage would be pickup that day (Tuesday) or the next. Well of course this did not happen and it never has, I was very sure it would not when it came out of the representative's mouth. Whenever we have been told this it is never been done, and I mean never! This is a strong statement but WM has earned it, liers. The company has no ethics and NO respect for customers. I recent deeply having my time wasted. I have had to pick up my scattered garbage after it was blown over and dogs got into it!

I will file a formal written complaint with our city/county as WM is contracted here which is frustrating giving us no other options. The local office is still closed and NO one will come to the door! I would normally be much more tactful in a letter but why should I? I have been lied to again which is painfully obvious promoted by the company as a whole (history), had my time wasted.
Account [protected] Tara Cummins, 13750 Springlake Rd, Klamath Falls OR [protected]

My service was suspended for nonpayment. I have always paid my bill before it is due. I am completely disabled and live on a fixed income. I called to inform Waste Management that I had suffered a stroke and had been in the hospital over a month from complications. I live alone and have no one to pay my bills when I am sick. When I explained to customer service that I could pay my bill on the 19th of this month when I receive my Social Security Disability, they said that was not sufficient and service would not be restored until my past due balance of $75 was paid. I know that to a big company like Waste Management $75 is nothing but to me, it is a lot considering I live on a fixed income and had two medications which cost nearly $700 that I need is of no consequence to them. It's so sad how these big companies can charge and asess big fees that we as customers have to pay. God forbid that someone like me be late for the first time paying my bill to them. Also, I have never canceled my service in the past whenever they have forgotten to pick up my trash. I just figured that it was an honest mistake. So sad!

On January 3rd, I called to cancelled my service with Waste Management (Customer ID [protected]), since every single invoice goes for up. (July 2021 $101.30, October 2021 $115.91, January 2022 $124.41)

I was told that I would be subject to $75 cart removal fee plus taxes that I was not aware off, since my service was with Tennessee Trash Service for many years until Waste Management absorb or bought the company. Even the carts remain Tennessee Trash Service and not Waste Management.

There is a statement that appeared on my bill that says "This invoice constitute an offer by WM to provide service to you for specified period. By paying this you agree to continue service during the specified service period and to the therm of service at www.wm.com/OMR, with no refund for early cancellation, unless such refunds is required by law, regulation or contract. If services are cancelled, you will be assessed a Cart Removal charge of up to $75 plus applicable taxes and charges including fuel surcharge, environmental charge and regulatory cost recovery charge"

This statement appeared on my bill 01/01/22-03/31/22 that I just received. I did not notice it and I did not sign or agreed to any of these terms, since my previous service was with a different company that was switched to Waste Management without my knowledge.

Please note my service was paid in full and has been canceled for the next 3 months. I'm asking Waste Management to consider my account closed and waived the outrages fees I did not agree with when they switched my service from Tennessee Trash company.

Called company 12/28/21 to have service cancelled at end of following month, giving them over a month notice of cancellation. My account is in good standing & have never been late on quarterly payments or defaulted on my contract. I was informed I would be charged a $75.00 fee for "cart removal". The cart is their property, yet they want to charge me to come and get it. This is extortion! Apparently, you can never stop service or you will be penalized.
This is just another reason to cancel my service, along with the consistent rate increases & the newly implemented paper invoice fee. I don't know why or how anyone can afford to do business with them.

Not much to explainm here. It has now been 8 straight weeks that WM has not picked up my recycle. Ckecking the status of the route, WM is claiming that the pick up was made. Since I started using WM, trash pick up works great, recycle...20% they might get my recycle. I have left complaints and when asked to speak to a supervisor, can not get anyone to ever call me back. Oh, so I keep getting told when I call they they will send a "code red" for my recycle. Is that just an inside joke to keep us happy? I have a stack of boxes in my shed that have been building up.

We signed a contract in December of 2013 for dumpster service at our small manufacturing plant. It automatically renews every three years. It renewed automatically this December. I paid the December invoice. I called the second week of December and asked them to cancel our service as of December 31st. They told me I missed the window for cancellation and sent me a certified letter saying that in order to cancel the service I would have to pay a cancellation fee in the amount of $2, 226.98 plus $185.00 container re-moval fee. They are currently charging me $386.14 per month. Another service in the area will charge me $125.00 per month.

My name is Denise. My regular pick up day is on Tuesdays afternoon. When I got home Tuesday evening I noticed that my trash had not been picked up. I thought maybe they were just running late. I checked the website which said the ETA was between 6:30-8:45 I didn't hear the truck so I returned to the website. it said trash had been picked up. I didn't check because it was raining. I let everyone know the trash had been picked up. The next day we saw the trash was still there. I called Wm to ask why. I was told the trash had been picked up. Well no it's still here. she said she had a video. I said lady the trash is still here. She said as a courtesy she'd have it picked up on Friday. I asked for a supervisor because we have a lot of trash that is why I pay for a dumpster. She told me the trash would be picked up on Thursday morning. I called this morning because I have bags of trash in my yard. I was told the trash would be picked up by end of day. Tonight my trash is still here! Nobody really cares. They all know there is really nothing I can do. But you can. You can find out who these people are and hold they accountable. I pay $106 per month for this service. This is horrible service.

Talked to some really ignorant people at waste management again they said they left the trash containers because of bad weather in southern California while they had a truck hauling butt up the road to pick up others larger metal containers in very difficult places to pick up so I called and canceled the service and they picked the containers up the next day but could not pick up containers until; another week for trash pickup what a joke I am so glad I finally have a new company, yes our containers were put out early the day before cause they can never have a regular time. I watched a giant propane company truck deliver our propane the same day they were supposed to pick up. UPS, Amazon. and a water truck but why the lazy butt WM driver could not pick ours up?

Billing hung up on me today during a time when I was trying to solve a repeated billing issue.
My bill has escalated from the agreed $67 per three month billing cycle (after a billing inflation issue years ago).
In Sept. when my bill was three times larger I spent several hours calling to solve but no representative answered calls. Because of this I received a bill for a late payment. Days later I was able to speak with a human. In this conversation I explained that I never agreed to a +$160 bill and will not pay a late fee because they had no corrective actions available. I advised this rep. That I would rather cancel if there is no accurate service available. He told me there would be a cancelation charge for +$100 to pick up their containers. My response was "I can keep your containers inside of my fencing and charge you for storage plus my time spent through attempts to correct your errors." His response was that he would report this to the credit bureau. I requested a printed bill for every single bill from the beginning of services and to remove me from paperless services.
After this call I logged in to my internet account and removed paperless billing.
On Dec. 13, 2021 I received a paper bill in the mail that was printed and mailed from WM 10/15/2021 and $162 was due 11/14/2021.
Today, 11/14/2021 I called to discuss these issues. The representative hung up on me. I was not rude. I was patient and listened to her as she said she was navigating through the past issues. I waited and asked her if she could explain why my mailed bill took so long to get here and why my bill was tripled again. The call was disconnected from the opposite end and I heard a computer generated announcement that my call could no longer be processed.
Waste Management has not been able to intercept billing and customer service errors this fall and I would like some assistance and solution before I hold your property in non-compliance with our service agreements made in the past. I see evidence here that your company responds to complaints that seem like a re-direction. I have been re-directed past my own sense of satisfaction.
Consider this your bill:
$198 administrative fees
$3, 000.00 damages and storage combined caused as a result of your company's negligence.
I am willing to provide relief if you provide a written statement with includes removal of my current invoice fees plus any additional fees added above and beyond the current invoice dated 10/15/2021. This statement will also require that you include a signed promise that you will close my account as "paid in full" and will not provide any statements nor any other statements of value that can be shared with second and or third party organizations including but not limited to; Equifax, Transunion, Experian, aka credit reporting agencies nor any private persons, agencies, and or social media services, and or individuals.
I will release your filled green trash containers to you for your pick up after I receive your written, mailed via United States Postal Services, statement of acceptance if I receive it before 01/03/2022 by mail delivered to my current service address: 4550 N San Marcos Drive, Apache Junction, AZ 85120.
If I do not receive an acceptable response by you before 01/03/2021 this is your single notice that I refuse any and all of your company's arbitration attempts and I will file legal paperwork through our local courts via small claims.

11/22 - Started service & given tracking for containers scheduled to arrive on 11/29.

11/29 - No containers arrive & curbside trash isn't picked up. No explanation given for both the delay or the reason why the house wasn't serviced (company policy is to do curbside pickup while waiting for containers to arrive).

12/06 - Called customer service & was informed about the current delay with new container orders, which okay, fine, but no explanation given for why the driver didn't service this home the previous week when every other house was serviced. Customer service assured me that they put in a note for the driver to do a curbside pickup this day, BUT NO SERVICE ANYWAY, SURPRISE SURPRISE.

12/07 - Called customer service yet AGAIN, but no new information given aside from the fact that it's likely going to be another 3-4 weeks before the containers arrive. I get the delay is happening with shipment and goods in general at the moment, but there's absolutely no excuse for why WM takes payment for service when I don't even get serviced and why their drivers don't do their actual jobs in accordance with company policy. Scheduled to be serviced on the 13th but let's be honest here, the driver's going to skip this home again for literally no reason at all.

Either the drivers don't know the company policy (highly unlikely, or otherwise WM does an awful job at employee training, which is unacceptable for a company this large) or the employees intentionally don't do their jobs because they're too lazy to get out of the car and manually pick up the trash bags like company policy dictates when bins haven't arrived yet. Clearly there's no internal communication of any kind becauee any "notes" customer service claims to have put in for the driver either goes unnoticed or ignored.

Nobody has answers why the drivers don't pick up the trash on the service day since the drivers don't even bother to leave a note, calling customer service is entirely useless because all they can do is parrot back the same message over and over like a broken record, stating that I'm scheduled for service and that they're not sure when the containers will actually arrive or why the driver hasn't serviced the home. No single apology or reasonable excuse given for this poor excuse of a service. Nonexistent service really, especially since apparently nobody does their job despite WM receiving payment.

I had 13 bags of garbage on the curb and the truck only picked up three bags.