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I hope this letter finds you in good health. I am writing to formally address a recent incident that transpired at your Wawa location, Red Bank Store on 9/22/23]. I was wrongly accused of consuming a bottle of energy drink within the store premises . I would like to clarify that I did not engage in any such activity, and the accusation made against me is entirely baseless and inaccurate. I had purchased a bottle of Prime and when I got outside to drink it i had noticed that the bottle was open and a bit was missing as though it had been sipped. When i approached the Kelly i believe her name to be I was immediately accused of doing this myself and refused an exchange or refund.
On the aforementioned date, I entered your store with the sole purpose of purchasing a few items. Admittedly, the folks I was with were a bit boisterous as we had just come from an event but I as the designated driver remained level-headed and presented myself this way. Either way this does not give her the right to assume a nefarious plot or criminality all in front of other patrons and staff.
I wish to emphasize that I am a law-abiding customer who has frequented your establishment on numerous occasions without any prior incidents or conflicts. I am deeply offended and distressed by the false accusation made against me, which casts aspersions on my integrity as a patron of your store(s). There are just as many QuickChecks.
I would like to request an immediate and thorough investigation into this matter to ascertain the truth of the situation. I firmly believe that security footage, if available, will corroborate my statement that I did not consume any merchandise within the store. I trust that your management team will conduct a fair and unbiased inquiry into this incident and take appropriate actions to rectify this grievous mistake.
Furthermore, I kindly request that you provide me with a formal written apology for the unwarranted accusation and the distress it has caused me. A written apology will go a long way in ameliorating the damage to my reputation and emotions. Perhaps, it may behoove you to teach your management how to communicate to the people that depend on them, but moreover who THEY in fact depend on.
I genuinely value the convenience and quality of service provided by Wawa, and I am hopeful that this unfortunate incident is an isolated one. However, I must stress that I expect this matter to be resolved promptly and professionally to ensure that I can continue to patronize your establishment with confidence.
Please acknowledge receipt of this letter at your earliest convenience and inform me of the progress in your investigation. I can be reached at [[protected]@gmail.com]. I trust that Wawa's commitment to customer satisfaction will prevail, and this situation will be resolved satisfactorily.
Thank you for your attention to this matter.
Sincerely,
G.Coram
