Wawa
Reviews and Complaints

Hello
I have the Wawa app on my phone. I tried to access my local store and I was put through security and sent a code. I got the code put it in and then I was sent a 24 digit recovery code.
I'm beginning to think I've been hacked or something. It now has denied all access to me. When I create an account I always write it in my book. This is the first time this has happened.
I don't know how to correct this so I guess I will just delete Wawa.
I would like to know what happened.
Thank you,
Susanne Stehly
[protected]@gmail.com
[protected]

PS kind of funny I'm writing in the year 2021 when WaWa was our milk delivery company in the 40's and 50's

I find that most of the Wawa's (in NJ) are always out of Double Mocha Cappuccino in the refrigerated section. I have, on multiple occasions, searched any where between five and ten different stores and all are completely sold out. And sometimes it is weeks until I might find some. I have searched throughout north, central, and southern NJ. it is my favorite drink at WaWa, so it is very frustrating to always find the double mocha cappuccino section empty! What gives? Why is there always such a shortage?

Hi! I just got home (7/10/2021) from the Wawa on Old York Rd in Jenkintown, PA. They were very busy and I completely understand mistakes. However, I was hoping for some sort of refund, as I just got home and started eating my sandwich and it isn't what I ordered. Normally I wouldn't mind, but I paid more to add some toppings and they were not included. I ordered the veggie panini and subbed Pepper Jack cheese, and added avocado and salsa. The sandwich I received was not custom - it had Asiago cheese, none of the toppings, and hardly any veggies on it anyway. It was mostly just lightly seasoned bread with some zucchini. I've included pictures of my order slip and the sad sandwich. Thanks

For years I stopped at WAWA for gas, coffee, sodas, beer, etc. About a year ago I started stopping at Sonoco and RaceTrac. They are less convenient but they did not require masks. I have a difficult time wearing a mask because of medical issues. Because I was treated as unwelcomed by WAWA staff I have gone elsewhere for the last 12 months. I doubt that I will ever return.

Aside from the "Beyond Sausage" breakfast patties, there are very little vegetarian options for lunch/dinner. Why can't I order a regular hoagie with the Beyond Sausage? Or a pita sandwich with Beyond Sausage? On one occasion I visited a store that had falafel on the menu but I have never seen it anywhere since then. If you offer Pita Sandwiches, why would you no longer have falafel? IT MAKES NO SENSE, I mean your making "Gyros" with meat on a pita, but no FALAFEL? It's ridiculous. Why not have a veggie burger? In recent times the price of meat has gone up. For whatever reason, be it monetary or health, people are eating less meat in general and other stores are starting to pick up on this trend. Burger King, Dunkin Donuts, Chipotle even offers "Sofritas" (a seasoned tofu based option which is quite tasty). C'mon man! Get with the times and start selling some veggie burgers or veggie chik'n nuggets or patties OR SOMETHING!

I have said something on many occasions and for the past 2 months the food being served is sloppy, and food is not prepped the way it should be. I ordered a few nights ago and it was Mac and mash potato with 3 strips. They put mash on bottom and then Mac &ch on mash and then strips. I hope u know that when u look forward to ur dinner and to see it mounted together is dissapointing. I've ordered several subs with wrong toppings or oil instead of Mayo. I won't order a quesadilla anymore due to to much liquid mixed in meat, it's soggy and a mess. That was always my favorite. I won't go there for food at this point. Please fix issue. It's the jimmy dr location Smyrna Delaware 19977. My name is Kelly

Just got a custom salad from wawa. Usually they are.packed full. This one wasn't even HALF full with lettuce. 10 dollars is a bit much to pay for a salad that is less than half full
Should offer a credit of some sort this is ridiculous

On the 4/26/21 I played my blance of 60.20$ twice.You never responded that I paid my bill twice! You just keep my second payment of (4/26/21 of 60.20 )
? As I see it you need to credit it my account( 60.20)
? Your company is so big, you need to get a few more. Credit accounts advisers
?You need to settle my problem asap.
I been a loyal customer since 1962 at different locations in upper and lower delaware! When I was working and in my retirement! As of June 5 2021 im at one of your store at least 5 days a week! Willson road store 821!

I am an employee of Wawa, so it took a lot for me to be so unnerved to file a complaint on "one of my own" so to speak. I get we all have days and moments, even though that's still not an excuse Wawa would tolerate, I still realize these folks that bust their butts are human.
But I am still a customer that frequents a different store than the one I work for.

I brought up six donuts in a bag that would normally just be manually rang up as a half dozen, and some more expensive donuts that wouldn't qualify for the half dozen. When the associate was ringing the donuts in the bag one at a time, I asked her, "isn't there just an option to select a half a dozen?", she said, "we have to scan everything individually." I replied, "oh, I work at wawa at (sic location) and we have a button for half dozens.", that's all I said. She started mocking me, laughing in a snobby holier than thou way, the other associate standing next to her commented "(sic location) does things differently, " and she continued to mock my comment by laughing about it in a very snotty demeanor, as if my store somehow is beneath them and their store. That is NOT the Wawa way!

Every store is "supposed" to be run the same way no matter where it is. She made me incredibly uncomfortable to had even admitted I worked for Wawa to, and she didn't offer me my receipt. I had to ask another associate behind the deli what her name was because I didn't want to hold the line.

I would never treat anyone let alone a "wawa sister" the way she treated me and made me feel. Like I said, I have tough skin and I don't ever complain on folks, so this truly didn't sit well with me one bit. I hope she shapes up her demeanor and snottiness because she won't last long at Wawa like that. When I walked away it was obvious her and the other cashier was giggling and being snarky about the interaction. I truly hope she doesn't ever make anyone else feel the way she made me feel.

I promised myself that I would not ever stop into this Wawa again. # 8339 Lawrenceville NJ. But, I did. Hoping that maybe the day I went was just a bad day. When I left, I stopped in the restroom and turned around, they are discusting and dirty. I waited along time for my order. I did not get.

The 2nd visit, I ordered a Sundae, I waited a long time and had to go to work and could not get my desert in a timely manner again. Nor did I get a refund. The staff is rude and needs a course in Customer Service.
I am so disappointed. And I really like Wawa and enjoy going to them. I have never experienced this problem with other franchises.

Hi was getting a few items from wawa on 33 freehold nj which I am there 3 to 4 times a week. It was around 12 a little after got my items proceeded to register cashier rung up my items I paid in cash he snatched the money from my hand and threw my change on the counter I asked him was there a problem because I didnt appreciate him snatching and throwing my money at me he stated yes I dont want to touch or be near anyones hands. Ok first and foremost he should of been wearing gloves if that was a problem and two I found it very inappropriate behavior also very disrespectful on his behalf. I have not had such behavior in this store as I have been going here for years no one deserves treatment like that. Employee needs to be addressed thank you for your time do not know employee name he was the only cashier at that time the date is/was today may 2, 2021

Thank you for your time
Dawn email [protected]@aol.com

I had business to attend to in RioGrande NJ. I stopped at the WaWa there at Rt's 9 and 47. I ordered a bacon lettuce and tomato sandwich on a shorty whole weat roll toasted with mayonnaise. What I received was a received was piece of bread that was cut off a larger loaf and it was not toasted nor did have any mayonnaise .The rolls soggy and it was not weat. The entire sandwich was tasteless and not up to the quality that I have expected from WaWa. I frequentWaWas in Mamrora the one on Rt9 and Stone Harbor Blvd. which are close to my home and have never had a disappointment as I had today. I felt I had to draw this to attention. Justin Georgetti, Seaville NJ

I went to Wawa tonight and wanted to eat dinner so I got cheeseburger and fries the burger tasted so baad the meat didn't taste like meat at all the fi are so dry and hard I couldn't even chow on them went back spoke to the manager she gave me a look then offered my money back I said ok I got my refund no sorry nothing even this I had to wait for my dinner for more then 25 mint to get it because they said it's busy well this is Wawa food for you it's like baad microwaved frozen food that taste like dog food