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1.1 3 Reviews 692 Complaints
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Wawa Complaints 692

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S
12:39 pm EST
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This morning, Feb 23rd 2021, I went to my local wawa to buy coffee. When I got to the register, I held my phone up to show the rewards code. The woman that was working at the register could not get her scanner to work and so rudely said "hold your phone steady! Hold your phone steady!!" I said "I am!" She then grabbed my phone from my hand and still could...

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11:33 am EST
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Wawa Deceptive advertising through gas buddy price per gallon gas.

Wawa Rt 19 near Bonita Rd in Holiday is changing several times a day their super unleaded gas advertised through Gasbuddy. This morning it read 7 hrs ago $2.89. I went there about 9:30am and the pump read $3.17 or.3.19 not sure since checked other close stations but definitely $3.17 or 3.19. Checked the app again after checking 2 gas stations nearby and the same Wawa place said $2.89 again 20 minutes ago. I went back to Wawa and it was the price I saw a half hr or less of $3.17 or $3.19. Went in to the store and clerk pointed to the manager on duty. He said he has nothing to do with price changes. I told him what happened, the history of his price changes today and he said they change price frequently in a day. I went home checked the app again and it read $2.89 per gal for super unleaded. I changed the price to 3.19. thinking that was the price. 5 minutes later the app showed $2.89. I changed it again back to 3.19 and it stayed there since writing this complaint. The other Wawa down the road corner of Rt 19 and 54 was at $3.17 so that is why I probably mistaken the price of $3.19 to be $3.17. However the difference between the deceptive price that this gas station has been advertising of $2.89 instead of $3.17 is a big difference of.28 cents more per gallon. This place should be investigated in possible price gouging. Please look into this. If this deceptive practice continues, I will notify the attorney general's office.
I would like a response through my email, how you handled my complaint. [protected]@comcast.net
Thanks

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Bettyboopcatlady
Conowingo, US
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Mar 11, 2021 12:00 am EST

Next time you want to know the price of the gas at a certain Wawa, use their app instead of a third party app. Wawa is not responsible for other apps prices.

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8:36 am EDT
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Wawa creamed chip beef bowl

Everything else was great but this creamed chip beef bowl with biscuit was a total disappointment. All biscuit A joke 12302 Ocean Gateway, Ocean City Maryland 2/16/21 Approx 9:30 AM Not sure what happened but I cant believe the worker let this go

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7:02 pm EST
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I frequent this location every other day the service and quality of food is always great. I ordered a brisket sandwich around 6:15 at the Wawa in ocean city me and when I got him and opened it was like a child made it. Barely any meat one pickle, definitely not worth what I paid. We lived too far away to go back but would appreciate some correspondence. Thank you

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J
4:01 pm EST

Wawa Brisket sandwich

I ordered a bbq brisket sandwhich ladt night... A joke! First it's described as being "a buttery brioche bun" lol! It's nothing but a hamburger bun. A brioche bun suggests quality... Not! On to the "brisket". Did there was any less meat, it would have zero. Bits of brisket mixed with a so so sauce. It's not cheap... Youd expect at least a halfway decent sandwhich. For that price. People would even pay a bit more for a decent product. This is not... If anything, it's a scam.

Desired outcome: Make sand. A decent size, and better quality

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10:56 am EST
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This morning about between 9:00 am - 9:30 am I was in WAWA at 290 S. Dupont HWY in Dover, DE at store #838. I was paying for my items when another person came behind me while I was trying to pay for my transactions. However, I stated to the male customer you are too close and it is 6 feet and he began to argue with me about what I stated to him. The cashier...

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12:58 pm EST
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I go to this WAWA Store #8040 at least once a week and sometimes twice a week. I did my order which was #909 and my sisters was #908 today around 12 noon. After I paid for my order, and went to see if my hoagie was done, my sisters order was there, but mine was not. I was waiting for a while and my order did not appear and then orders came out after mine...

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4:16 pm EST

Wawa Christmas tree ornament

Ordered the coffee cup ornament. It was $8.99. A little steep but the person this is for is a fan of Wawa. The shipping charge was $7.99. The order arrived in a box that was a foot long by 3 1/2" by 4 1/2". The ornament is only 3 1/3" x 2" and flat/not heavy. In other words could fit in a regular envelope, not such a big box.

This is a serious overcharge for something that likely costs under a buck to make and not that much to ship, never mind the impact of overkill materials on the environment.

Boo Wawa!

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5:45 pm EST

Wawa Premade sandwiches and wraps

My wife went into the WAWA at 2950 Congress Avenue to get us something to eat. She went in got a bowl of soup for her and a buffalo chicken wrap for me. She brought the sandwiches home and the wrap was spoiled and had to be taken back to the store. The manager said I had to exchange the wrap for another one. She also informed me that I could not get my money back. I got another wrap (the same sandwich. Got it home and it was bad too. They need to have their refrigerator and freezers checked for proper temperature control. The manager threw my wife out of the store when she took the second wrap back. All she was trying to do was get me something I could eat. I am a diabetic and had not eaten all day. I don't know if anything can be done about this manager but if it can I hope it gets done soon.

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12:58 pm EST
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One day I walked in to get my coffee which I do every single day and quite a few times I heard this one lady I'm guessing she's some sort of a manager I didn't catch her name but I thought I heard someone call her Liz and she speaks to her employees like the children I thought it was wrong because we all have personal problems and are going through a really...

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11:07 am EST

Wawa Policy

Hi
My name is Mirsad Osmic and I had such a horrible experience with first with Karen who stopped me and told to leave the store because I'm using my Marlboro coupons to buy the cigarettes and asked me to never come back to the store. What the audacity. I called CSR and Kevin the district manager called me. He said you guys have policy that is nowhere to find as you can't buy more then 2 packs on the coupon. Any other Wawa store the don't have this kind of issue only the store located on Pine Island in Cape Coral unbelievable. Kevin said they can create their own policy what the rudeness. Is this true is so then Kevin is worse than Trump

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3:44 pm EST
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Wawa Service

Lady working at sandwich making part said "meatball sandwich on with corona ready" then gave me a smirk. I threw the sandwich back on the floor. I was there to get food not to get insulted by employees.

885 Cranbury South River Rd
Monroe Township, NJ 08831
United States

12:30pm 11/20 sandwich maker.
The whole crew made me feel like I was not welcome there and laughed, mocked me I'm guessing it's all because of my race. I love getting food at wawa but this particular one experience was awful. I was mad n just left I didn't get their names I didn't know how to react to what she had just said. Part of me was raging and angry I have never felt a feeling like this the i don't even know how to detective the feeling. It was sad.

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5:42 pm EST
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I've been getting the same 24 oz strawberry banana smoothie with whip cream for months. I've been getting no whip cream and no reusable straw that I pay for, for some time now. Tonight I finally confronted him and he said the best he could do was put the whip cream in a separate cup. I've never gotten my pickles on the side that I ask for and pay for. I wa...

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12:08 pm EDT
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Hello, Recently I went to the Wawa at 3710 E Lincoln Highway, Thorndale PA. I ordered a salad, expecting the usual good quality food that I typically experience at Wawa, but this time it was a shocking experience. As I was eating my salad I noticed a feather on one of my crutons. At first I thought it was a piece of lettuce, but it certainly was not. I...

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1:41 pm EDT
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Well first as I parked I saw an employee named Eric smoking something out of a glass pipe in his car, then get out walked to the car next to him to the passenger window then proceed to go into work (probably a drug deal) The store and the bathroom were so disgusting that I didn't even get anything to eat I just left, but even if I did it would have took an...

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10:46 am EDT
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As we all know wearing a mask is mandatory in the business of preparing food but the big issue i'm seeing in most wawa's i've been at is the person preparing the food is adjusting their mask and also continuing to prepare food with the same gloves that they just touched their face mask with. I think that it is very unprofessional and nasty and due to the...

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1:58 pm EDT
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The WaWa in Egg Harbor City is getting real relax with policy. Ordering food via touch screen is suppose to be a fast and convenient way of getting what you want in a orderly and timely fashion. On September 12 I typed in a cold latte on the screen monitor then I walked to the cashier paid for my coffee and went to the counter to wait for my drink. I...

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8:18 pm EDT

Wawa Paying at the pump with a WAWA gift card.

During the pandemic, when most businesses are trying to make it safer for their customers, Wawa has made a very cynical policy change. You can no longer use a Wawa Gift Card to pay for gas at the pump. You have to come into the store and stand in line to use the card for gas. Many of us have given gift cards to family and friends to help with transportation costs. Of course, they are doing this because they hope that while you are in the store, you will buy some of their food and beverages. Wawa is not being a good member of the community.

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1:44 pm EDT

Wawa Handicaps parking enforcement

Wawa has no policy for enforcing handicaps parking NONE!
That is why the 3 H C spaces are always full .
because bad people know Wawa will do nothing if they park there.
Wawa knows I have called corporate 5 times.
Wawa DOSE NOT CARE ABOUT THE HANDICAP!
I have talked to 4 managers
I have talked endless employees .
I have called corporate 5 times.
Wawa DOSE NOT CARE ABOUT THE HANDICAP!
I and all my friends and family will spend are money at another store.

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3:43 pm EDT
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I go to is store every day and spend about 10.00. I wear a mask and the store said that they could not enforce it. Today again I was the only customer in the store with a mask. The sign states MASK MUST BE WORN BEFORE ENTERING STORE. Any sugestions or should I just go to another store. THANKS ALAN ABBOTT [protected]

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About Wawa

Screenshot Wawa
Wawa is a chain of convenience stores and gas stations along the East Coast of the United States. They offer a selection of fresh food items, including made-to-order hoagies, coffee, snacks, and hot breakfast sandwiches. Wawa also provides fuel services and a variety of beverages and grocery items for quick shopping needs.
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Overview of Wawa complaint handling

Wawa reviews first appeared on Complaints Board on Feb 24, 2009. The latest review Gas was posted on Aug 6, 2024. The latest complaint skimmer on gas pump - store 698 was resolved on May 15, 2019. Wawa has an average consumer rating of 1 stars from 695 reviews. Wawa has resolved 11 complaints.
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  1. Wawa Contacts

  2. Wawa phone numbers
    +1 (800) 444-9292
    +1 (800) 444-9292
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    Call Center
  3. Wawa emails
  4. Wawa address
    260 West Baltimore Pike, Wawa, Pennsylvania, 19063-5699, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
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