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1.1 3 Reviews 692 Complaints
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Wawa Complaints 692

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H
9:36 am EDT
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Everytime I go to Wawa I get some kind of 24 ounce Cold Brew Iced Coffee. Each time I pay over $3 for the coffees I always get. Today was no different than any other time, except for the person making it didn't seem to know what he was doing. I grabbed my coffee as we waited for our breakfast burritos to be finished. When I got home I was very disappointed...

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M
7:23 am EDT

Wawa ripoff

As a Wawa customer and employee, I become frustrated when I order a specialty drink and 80 percent of my drink is ice. I never run into this problem besides when I go to store #721. This is not the first time this has occurred but I would like a free 12oz specialty drink offer.

My name is Michaela Campina you can email me at [protected]@gmail.com

05/07/2020
[protected]

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J
9:56 am EDT
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For the past couple of weeks store associates have been serving coffee to customers. This morning I walk into the same Wawa that I have been using since opening its' doors. Apparently they place a new sign directly in front of the coffee bar directing people to walk around the coffee bar to form a line to get served and I did not see it. There was no one in...

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J
4:55 pm EDT
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I came into Wawa one evening and I usually get the 'small' sample cup because I cannot drink a whole cup of coffee due to health issues, but I enjoy the coffee there whenever I get a chance. But this one particular night I stopped in and to find out the attendant had to 'make' me it...and all thought she didnt have any problem fixing it just as u asked...

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F
4:43 pm EDT

Wawa What's the difference between serving coffee and serving fountain drink ?

There is no difference between a wawa employee getting coffee and them getting a fountain drink for someone. Not everyone drinks coffee. People do drink fountain drinks too. .
Also the Icey machine was up and running. Why have it running ? Was that same liquid mixing for days ? Then shut it down and clean it out.
I do understand not letting everyone get their own to stop or slow down the spread of the coronavirus, but we should be given the option between coffee or simple fountain drink.

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L
7:18 am EST
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I purchased some food around 6:00-6:15 ish. Order # I believe was 452. I got a beef n cheddar quesadilla with two sour creams and a Mac n cheese, and my boyfriend got some kind of breakfast ... I did not receive my Mac n cheese or my sour cream. I paid in cash and my total at register was $41 & some change. I got the food along with 34 coffee products, a...

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H
7:53 pm EST

Wawa store 967 gm debbie eitel

I am a Fuel tended at store 967. my GM Debbie Eitel had a problem when I couldn't work outside my available. my available is set for a reason, I don't understand why she had a problem it. she approved the schedule but had a problem with it. on top of that, she harasses me. today she asked me why i'm crying, (I was never crying, but pissed off) I was pissed off at her because at least 2-3 times a week she doesn't schedule any till 10 pm. so there are 2-3 people outside, then she wants to pull someone from outside inside. so that leaves 1-2 people outside at rush hour. if there is 1-2 people outside at rush hour there will be lines of cars out the parking lot because we can only work so fast. she wants to know why customers are coming in the store and complaining about the gas guys not working. then shes askes us what happening, but she doesn't understand it gets bad out there with only 1-2 people outside. im more pissed off that she asked why I was crying (she said this over the radio, so everyone that has a headset on can hear her say this). Isn't that harassment, and insubordination.

please email/call if you need any more information
[protected]@gmail.com
[protected]

Hunter Rudderow

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M
3:59 pm EST
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I feel that my daughter and I were racially harassed and treated horribly by the so called management in this establishment. My daughter came in to buy NyQuil and make a cup of tea because she wasn't feeling well. she was told that she needed an ID, because she did not have her purse I had to go in to pay for it. As I was paying, I said to the cashier that...

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S
7:02 am EST
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Xmas lunch came from wawa on the corner of 20th & market across from cvs in center city phila The roast beef in my sandwich was delicious. The roll was stale & ruined the sandwich til I finally just ate the roastbeef & picked it out of the roll. I had a chocolate chip muffin which lately when you cut it crumbles.. Falls apart & doesn't taste as good a...

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D
1:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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I come to this wawa twice a day everyday pretty much since it opened just about every one who works there knows me and what I purchase in all the time and even though there have been a couple situations I don't complain until today and I'm sorry I have to but I'm very disappointed and I had to leave with no product and the store didn't get the sale as I...

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M
4:53 am EST
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I stop in the early morning around 5:00 A.m for gas and use the restroom. I Pull up to pump for gas and I am charged double sometimes the triple price for the same $10.00 worth of gas from my debit card. This is nothing short of stealing from the customer's bank account. I'm sure the owner is not aware of what the clerk is doing and the owner should be...

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A
4:10 pm EST
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A new super WaWa has just opened on the pike and it is the worst I've ever experienced. The store itself is great but I've ordered three different sandwiches all at different times now and every time it comes out completely wrong. Not just one little thing or two, the entire thing is wrong. Chicken salad hoagie? Got tuna. Turkey hoagie? Got Italian. Chicken...

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A
8:55 pm EST
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I was just trying to make a purchase but ed made that very uncomfortable for me. Ed had an instant attitude that I wouldn't even expect from a teenager! I asked for newport 100s and the 2 pack of juul pods. He told me that the pods I see are display only and he had to check in the back. Ok. Another employee asked if I was being helped and I told her yes but...

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M
2:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wawa cheesesteak junior... no steak on roll.

I've been a loyal customer for years. I never complained once and was always satisfied with hot food service. I bought a cheesesteak sandwich and when I picked it up, felt like it was just the roll. Very light. Went to car and unwrapped to take a look. There was hardly any meat in the sandwich. I went in to ask for more meat. I shouldn't have to do that. I felt bad for complaining but I would never serve a sandwich like that to anyone. I felt very let down. When I complained, employee did put more meat on sandwich. If I drove home though, and then opened it, I would've been more upset. Like I said, this never happened before, but I just had to vent.

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C
2:46 am EDT
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Wawa decaf coffee

Wawa on Route 1 North in Lawrence Twp., NJ is my go to store, especially for your coffee. However, during my last week's daily coffee stop, I noticed the coffee (I drink the decaf) has been very bitter. Unfortunately, I left the store and could not return. I know that decaf is not such a "big seller", however, the coffee should still be changed frequently. I could smell the bitterness, but I ubered to the store and had to run. I am going to go back to my favorite Wawa in Hamilton on Youngs Road and Quakerbridge Road because when Fayyaz is there I never seem to have a problem with the decaf. Can you please check into this and let me know what the problem is...I think it is just laziness because the workers there are impolite and do not seem interested in their jobs nor the customers.

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C
6:19 pm EDT

Wawa sandwich mix up

I'm a pescatarian and had ordered with people who aren't. They improperly labeled my sandwich and I accidentally ate chicken. This mishap cant happen again. Chicken salad and tuna look a lot alike so please in the future label them properly. It was not something I would like to experience and I expect to be able to trust a food company when they give me something they say I can eat. Just a simple double, triple checking of the label is all I'm asking.

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T
1:43 pm EDT
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I waited over 15 minutes for my shortie sandwich today on my lunch hour from work, and when I got back to my office to eat it, the roll was hard as a rock, the cheese was ice cold, and the lettuce looked like it had seen better days. I didn't have enough time to find something else to eat, and I did not eat the shortie. I won't be wasting my lunch hour at Wawa again.

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C
5:45 pm EDT

Wawa milkshakes

my name is collins thomas on oct 24th i went to wawa in tampa fl to buy a milk shake at mlk and 301 shake machine was down for service went to another wawa same result tried anotherwawa same result spoke to a manager he said that the machines were on a 30 day cycle . I just wanted a shake for my wife. very unhappy about the service maybe someone can look into the problem they should not be down at same time. my email adress is collins.[protected]@gmail.com thank you ps i am also a service provider for tasty pop aka herrs chips.

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M
1:21 pm EDT
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There needs to be a better system when opening a new register. This is more a general complaint than to this specific store. I went during the busy lunch hour and there was only one register open with a very long line. The cashier was doing a great job of keeping it moving. After I had been in line for approximately 7 or 8 minutes they opened another...

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L
8:59 am EDT
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I've noticed more and more people taking their dogs (NOT including service dogs) into the store. This is highly unsanitary in a store that prepares food. Also, there are shelves with prepackaged food on them that are low enough for dogs to rub against, or sniff at, which can be an issue for people with allergies. Can you please advise people to leave their dogs outside, or at home?

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About Wawa

Screenshot Wawa
Wawa is a chain of convenience stores and gas stations along the East Coast of the United States. They offer a selection of fresh food items, including made-to-order hoagies, coffee, snacks, and hot breakfast sandwiches. Wawa also provides fuel services and a variety of beverages and grocery items for quick shopping needs.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wawa in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with Wawa. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wawa on ComplaintsBoard.com.

Overview of Wawa complaint handling

Wawa reviews first appeared on Complaints Board on Feb 24, 2009. The latest review Gas was posted on Aug 6, 2024. The latest complaint skimmer on gas pump - store 698 was resolved on May 15, 2019. Wawa has an average consumer rating of 1 stars from 695 reviews. Wawa has resolved 11 complaints.
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  1. Wawa Contacts

  2. Wawa phone numbers
    +1 (800) 444-9292
    +1 (800) 444-9292
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    Call Center
  3. Wawa emails
  4. Wawa address
    260 West Baltimore Pike, Wawa, Pennsylvania, 19063-5699, United States
  5. Wawa social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
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