Wawa
Reviews and Complaints

On August 19, 2015, I purchased a Visa Gift card at my local Wawa. I have bought many gift cards at this location in the past. This time, after purchasing my gift card (I received my receipt and activation number) I went home to register my card at the card center. The card would not go through. I called the number on the back of the card and they told me to go back to the retailer that sold me the card (Wawa). I immediately went back to the Wawa where I purchased the card. They told me there's nothing I can do about it. I told the manager what was happening and he also tried registering the card but he got the same message. I said, that's fine, however, I would like my money back. There is proof that the card will not work and no money was taken from the card. He said he had to call someone in at Headquarters. He spoke to a Nick. Nick was not very helpful at all. Then I spoke to Nick and still, not helpful. He said it had to be investigated. I said, 'that's fine, however, why am I the customer involved in this. This is between you and the vendor you purchased these cards from. I then asked him, if I bought a prepackaged sandwich here, then upon opening it found something wrong with the sandwich, would you not give me back the money. He told me 'this' was different. I asked how is it different? I trust Wawa, anything that Wawa is selling inside I'll buy because I 'trust' the store. I said it seems to me that Wawa is not backing the products they sell in their store.
Bottom Line...it could be proven that the card did not work and no funds were taken. I bought a product from Wawa and when it was faulty Wawa did not refund the cash that I had handed the cashier not even an hour ago.
I do a lot of business with Wawa. Our family owns 5 cars that we put gas in each week at Wawa. We have done this over 8 years. That comes to thousands and thousands of dollars I have invested in my local Wawa and they could not refund my $50 purchase of a faulty gift card that was sold at their store? That is BAD business. Needless to say, Wawa has now lost a valuable customer. It is now 7 days past the date that I lodged my complaint with 'Nick', who was suppose to get back to me. I have not heard a word. Is this the kind of service Wawa gives their customers - - - - it appears so from my recent experience. Any time a business sells products in their store they are held responsible for that product, regardless of who damaged the goods (retail store/vendor) the customer should never be put in the middle of this type of situation. Wawa has had my $50, plus activation fee for 7 days. I the customer have NO product. I am beyond disgusted with this corporation and how it operates.

This mornining I purchased a 24 oz of wawa coffee and drove to my place of employment. As I was getting out of my car I had my pocketbook on my left arm and the coffee cup in my right hand. The cup colasped and the lid flew to the ground the coffee spilled into my pocketbook all over my iphone6, up my arm on my coat, pants and down my leg. As i was trying to hold on to the cup somehow my finger was cut and I was bleeding. Terrible way to start a Monday morning. I am very unhappy with the new Wawa cups.

I broke down at this Wawa today. The manager Nancy was very rude and nasty and refused to help me. I am the CEO of my company and we have a fleet account with Wawa. And that account will be closed on Monday because of this incident!

When wawa first started with these coffee jugs they used to occasionally place a second jug behind the fast moving types of coffee. Now there are spare jugs behind every one of them. More and more I am finding the coffee in the front jug is going cold and I know for a fac that the one in the back is at lease 10 degrees hotter because there were times I got a half cup and they moved the new one up and it was way hotter so it last longer and is fresher. I feel like I am getting lukewarm coffee just so the employees are trying to get ahead of their work by backing up all the stations. They need to put floating flags in the jugs to tell them when to make new pots, not just doubling them all up. I'm thinking of going back to dunkin donuts because of this.

We go to this wawa everyday...It is always bright and cheery...people are wonderful and know us by name! However; there is one particular employee "sally" who is the most miserable person we've ever met! We have gotten to the point that if she is in there we will walk out... I can't believe the atmosphere in this store when this lady is here, Everyone is all quiet and to themselves...no one is talking or joking. It's like there is a black cloud hanging over the entire store. It is such a shame because everyone else there seems to be a team and makes you feel welcome and happy (even before you've had your coffee). But this one bad apple spoils the whole bunch!

I would like to lodge a complaint in reference to the Deli sandwich menu. I love your Prime Rib Subs, but every time I stop into one of these stores, they tell me that the Prime Rib is only available on Tuesdays & Thursdays. I stopped in last week & was then told that "...since it was Thanksgiving month, that Prime Rib wasn't available & Turkey would be the substitute." (The woman behind the counter was borderline rude when saying it.) Don't you think it would be beneficial to your customers, if they knew what the menu was going to consist of before driving the distance to get there. It seems there's no consistency in the menu & that is a deterrent for me to want to go there. This has changed drastically from when I first discovered your Deli & I hope your marketing people reevaluate what impact that has on your business volume, and make the necessary adjustments. Thank you.

On [protected] I was asked by a handicapped motorist who had been pushing the ada assistance button without response fo help with purchasing fuel. The ederly lady asked if I would tell someone within the unit that she needed assistance. She gave me cash to take in the store to pay for the fuel. The store has two people working in the deli and one cashier. I asked one of the deli employees if there was anyone available to help thi customer. He immediately offered to help, however when he informed his supervisor he was told to open another checkout station to handle the long line. Unfortunately the line was never to be shortened due to ingoing customers.in the mean time the elderly lady was in her car in 92 decree temperatures waiting. I finally when out and put the fuel in to the car. The supervisor was never seen on the floor or offered there own assitance.

I have had bad run in's with this wawa on a few occations. Firstly; as a store I like Wawa, but this one 'has' to be the worse. I've gone there and ordered a turkey breakfast sandwich, they've served me bacon instead-I don't eat pork(. This was done by one of the black women on early morning shift: whom have always screwed something up). Its customer service isn't efficent. You can tell they have this 'I don't care how long I take: I'm on the clock attitude (employee: Brandon)'. An are just totally mis-organized, you ask one employee about something, they put it off on the next.

I recently ordered a Canon A700 digital camera from Wawa Digital on-line because the price was so great. I ordered it on a Friday; a man called on Tuesday and spoke to my husband, saying they had sent me an e-mail and needed me to call them before they can ship the camera. I had not received this e-mail from them; I sent them an e-mail telling them to cancel the order because I needed the camera and would purchase it locally.

Five days later (Sunday) I received a call from my credit card security company to verify a suspicious charge made to my card in the Philippines! This is quite a coincidence, especially since the man that talked to my husband sounded like he may have been from there. This was the only on-line order I had placed in about a month, and I have had no trouble like this before. The only conclusion I can draw is that the fraudulent charge is related to my order with Wawa.